On 9/11/16 Customer sent this email copy & pasted " How much extra would you charge to tear my pld kitchen floor up and possibly replace subfloor I am afraid that there is water damage to the subfloor under the refrigerator ehere is had leaked in the past. Our original plan was to fix... the buckled flooring and lay the new floor over top of the old flooring. I hust dont wnt the old floor to cause the new floor to buckle, could ot do that if the subfloor is damaged?" . When the installers started working the customer requested that they go ahead a remove the old floor. Any reasonable person would expect additional charges for additional work. Customer was only charged 3 hours at 85.00 for a total of 255.00. As far as the steps are concerned the original stair nose did not fix correctly. Michaels promptly ordered the correct matching stair nose and it install as soon as it arrived in our warehouse customer floor and steps look absolutely fabulous. July 19th customer sent this message copy & paste "Hi, When will this be due?It seems like a bit much to take up peel and stick tiles and the plywood under them. The subfloor wasnt replaced. And they didnt have too haul the old floor off I could've done that our selves I didn't know they did were hauling it off. How much was it to take up the floor and how uch was it to haul it off, do you know the seperate prices? Thank you, kelly [redacted] The floor looks great by the way! Thanks." Sent from AOL Mobile Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I hired Michael Floor Covering to install wood laminate on my kitchen, hallway, living room floor, in *** ***after contacting Michael a couple later to inform them that my flooring was coming apart it then took another couple months to send someone outI then found out that Michael's contractors didn't put any laminate behind my stove or refrigerator I was told that's why my flooring is moving aroundMichael then had someone install those pcshowever its to late my floor panel are separating moving lifting ect
I've gotten carpet and laminate flooring from MichaelsThey are professional..prompt and reasonable pricedGreat job both times I've used themI would use them again and I would recommend them to anyone
Michaels flooring replaced my kitchen flooring from peel and stick tiles to laminate interlocking flooringOwner came to my home to look at old flooring and to show me samples of different flooring typesOwner looked at my old flooring after me showing him where the floor had gotten wet and buckled prior to us moving into our home, he stated it was fine he was going to lay the floor over the old flooringA day prior to installation of my new floor I facebook messaged the company and told them my floor was probably in need of being pulled up prior to new floor installationThe owner stated we will take care of it and take a look at it when we install new floors tomorrowInstallation men came out the next day and started pulling up peel n stick tiles they did not mention any extra costs, they did not tell me a price prior to peeling up my old floor, most if not all companies ive ever heard of will always tell a customer if they do something extra outside of a contract how much the
On 9/11/16 Customer sent this email copy & pasted " How much extra would you charge to tear my pld kitchen floor up and possibly replace subfloor I am afraid that there is water damage to the subfloor under the refrigerator ehere is had leaked in the past. Our original plan was to fix...
the buckled flooring and lay the new floor over top of the old flooring. I hust dont wnt the old floor to cause the new floor to buckle, could ot do that if the subfloor is damaged?" . When the installers started working the customer requested that they go ahead a remove the old floor. Any reasonable person would expect additional charges for additional work. Customer was only charged 3 hours at 85.00 for a total of 255.00. As far as the steps are concerned the original stair nose did not fix correctly. Michaels promptly ordered the correct matching stair nose and it install as soon as it arrived in our warehouse customer floor and steps look absolutely fabulous. July 19th customer sent this message copy & paste "Hi, When will this be due?It seems like a bit much to take up peel and stick tiles and the plywood under them. The subfloor wasnt replaced. And they didnt have too haul the old floor off I could've done that our selves I didn't know they did were hauling it off. How much was it to take up the floor and how uch was it to haul it off, do you know the seperate prices? Thank you, kelly [redacted]The floor looks great by the way! Thanks." Sent from AOL Mobile Mail
On 9/11/16 Customer sent this email copy & pasted " How much extra would you charge to tear my pld kitchen floor up and possibly replace subfloor I am afraid that there is water damage to the subfloor under the refrigerator ehere is had leaked in the past. Our original plan was to fix... the buckled flooring and lay the new floor over top of the old flooring. I hust dont wnt the old floor to cause the new floor to buckle, could ot do that if the subfloor is damaged?" . When the installers started working the customer requested that they go ahead a remove the old floor. Any reasonable person would expect additional charges for additional work. Customer was only charged 3 hours at 85.00 for a total of 255.00. As far as the steps are concerned the original stair nose did not fix correctly. Michaels promptly ordered the correct matching stair nose and it install as soon as it arrived in our warehouse customer floor and steps look absolutely fabulous. July 19th customer sent this message copy & paste "Hi, When will this be due?It seems like a bit much to take up peel and stick tiles and the plywood under them. The subfloor wasnt replaced. And they didnt have too haul the old floor off I could've done that our selves I didn't know they did were hauling it off. How much was it to take up the floor and how uch was it to haul it off, do you know the seperate prices? Thank you, kelly [redacted] The floor looks great by the way! Thanks." Sent from AOL Mobile Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I hired Michael Floor Covering to install wood laminate on my kitchen, hallway, living room floor, in *** ***after contacting Michael a couple later to inform them that my flooring was coming apart it then took another couple months to send someone outI then found out that Michael's contractors didn't put any laminate behind my stove or refrigerator I was told that's why my flooring is moving aroundMichael then had someone install those pcshowever its to late my floor panel are separating moving lifting ect
I've gotten carpet and laminate flooring from MichaelsThey are professional..prompt and reasonable pricedGreat job both times I've used themI would use them again and I would recommend them to anyone
Michaels flooring replaced my kitchen flooring from peel and stick tiles to laminate interlocking flooringOwner came to my home to look at old flooring and to show me samples of different flooring typesOwner looked at my old flooring after me showing him where the floor had gotten wet and buckled prior to us moving into our home, he stated it was fine he was going to lay the floor over the old flooringA day prior to installation of my new floor I facebook messaged the company and told them my floor was probably in need of being pulled up prior to new floor installationThe owner stated we will take care of it and take a look at it when we install new floors tomorrowInstallation men came out the next day and started pulling up peel n stick tiles they did not mention any extra costs, they did not tell me a price prior to peeling up my old floor, most if not all companies ive ever heard of will always tell a customer if they do something extra outside of a contract how much the
On 9/11/16 Customer sent this email copy & pasted " How much extra would you charge to tear my pld kitchen floor up and possibly replace subfloor I am afraid that there is water damage to the subfloor under the refrigerator ehere is had leaked in the past. Our original plan was to fix...
the buckled flooring and lay the new floor over top of the old flooring. I hust dont wnt the old floor to cause the new floor to buckle, could ot do that if the subfloor is damaged?" . When the installers started working the customer requested that they go ahead a remove the old floor. Any reasonable person would expect additional charges for additional work. Customer was only charged 3 hours at 85.00 for a total of 255.00. As far as the steps are concerned the original stair nose did not fix correctly. Michaels promptly ordered the correct matching stair nose and it install as soon as it arrived in our warehouse customer floor and steps look absolutely fabulous. July 19th customer sent this message copy & paste "Hi, When will this be due?It seems like a bit much to take up peel and stick tiles and the plywood under them. The subfloor wasnt replaced. And they didnt have too haul the old floor off I could've done that our selves I didn't know they did were hauling it off. How much was it to take up the floor and how uch was it to haul it off, do you know the seperate prices? Thank you, kelly [redacted]The floor looks great by the way! Thanks." Sent from AOL Mobile Mail