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Michael's Motor Cars Inc.

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Reviews Michael's Motor Cars Inc.

Michael's Motor Cars Inc. Reviews (8)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The checks can be sent to the following address:
[redacted] 
Regards,
[redacted]

In response to this complaint the following statements provided from the customer are misleading and false. on March 04, 2014 [redacted] presented us with her [redacted] CRV stating that the trcuk was making a grinding noise and vibration during driving. Upon inspect, the CRV needed the following 1)...

one rear hub assembly ( please note this hub assembly was grinding  causing a vibration from the rear drive axle) 2) Rear brake pads and rotors (please note the pads and rotors where grinding metal to metal: as a result the rotors became groved and damage causing vibrations during braking).
Once these componets where removed and replaced, the vehicle was then drivien to confirm the repairs resolved the vibration issues as stated. Upon return of the test drive the vibraion was lessen but not completely resolved. As stated to the customer. The truck needed a rear drive shaft mount which is loctaed on top of the rear pumpkin. This part is a OEM only part which had to be ordered from a [redacted] dealer. I took video of the rear broken  mount and showed the customer and advised that this would need to be ordered and replaced. The customer stated that they could not leave the truck. I stated to the cutomer that this rear mount not being replaced could damage additional drivetrain componets and performance. The customer still stated that she needed to take the truck and would return.
On March 07, 2014 the customer returned with the [redacted] CRV to have the rear drive shaft mount replaced as discussed. We removed and replaced the mount as agreed. As a curtsidy I also performed a rear differentail service after asking the customer if they have ever had the rear or tranmission serviced. The customer stated that no service has ever been performed on the rear or transmission. Upon drianing the rear pumpkin fluid it was noted that this fluid was blacken and in need of replacement. Once these repairs where completed, The truck was then inspected and re-test driven to confirm the vibration issues had been resolved. Upon return fo the test drive the vibration was greatly reduced but ONLY very slighty apparent as certain speeds. I reviewed my findings with the customer and stated that I would like to have the transmission inspected by a specailist FREE of charge. The customer declined the free inspect and demanded a full refund.
As explained to the customer: This truck has over 100,000 miles on it and was very poorly maintained which was apparent from the condition of a full 80 point inpection we performed. Please note that we perform this inspection on every vehicle that enters our doors for the safety of our customers. I am willing to assist this customer in resolving the vibration issue. Please keep in mind that the worked performed was needed to eliminate the CONSTANT vibration. The vibraton that the customer is stated is intermittent and is a result of not meeting the standard maintaince guildlines set by [redacted] Motor Corp. As a result the truck will need to be further inpected. As stated to the customer I am will to have this performed free of charge.But by no means are we to refund the work labor charges or parts that were needed in this vehicle...

Complaint: [redacted]
I am rejecting this response because: Though you claim this took place a long time ago and you haven't heard about it in over a year, my father and I have been in contact with your sales associate [redacted] many times since you sent me a check for $1100.00 this past winter (which I never agreed that was the settlement for the issue). Enclosed with the check was a letter that you had hand written saying that: “We have had many issues with [redacted] warranties, and have had similar situations to this one”. You went on to say: “We no longer use them as a warranty provider. Enclosed is a check for 1,100.00 for the balance of 2,100.00. We will be sending the remaining balance of 1,000.00 once we have definite confirmation that the warranty was not charged to us. This process will take approximately two business weeks. Again sorry for the inconvenience.”      After waiting the two business weeks we never heard from you regarding the matter of the remaining $1099 I was owed. My father and I have been contacting [redacted] at least twice a month trying to figure out what was going on but we never got any sort of response regarding the issue of documentation for the payment to [redacted] warranties. You still maintain that [redacted] Warranties had lost the contract but no documentation
has ever been presented to prove that. [redacted] Warranties Inc’s CEO [redacted] sent both of us an official letter stating that they have no record of a [redacted] warranty service contract for my vehicle. A reputable dealer would have realized that the ball was dropped on their end and rectified the situation as fast a possible instead of trying to shirk any sort of responsibility or involvement in this issue by not contacting us. This whole matter was handled horribly and I still maintain I should be refunded the remaining $1099.00 to equal the original balance of $2199( $1100 + $1099= $2199). I have also attached a scanned a copy of the hand written letter you sent me ( to corroborate the quotes that were used) as well as [redacted] Warranties Inc response to my inquiry about the contract.
Regards,
[redacted]

Review: I purchased a 2006 Audi A4 from Michaels motor car Inc in december of 2011 as well a 3 year warranty for the vehicle. Last year I started having problems with the engine so I called up the warranty company so they could handle the repair process. After speaking with multiple employees from the company they told me that I did not have a warranty with them even though I had paperwork from Michaels saying that I did. I called Michaels up to try to resolve this problem and they gave me this roundabout story about how the warranty company was bought out and they must have lost the information. I decided to investigate this story so I talked to a manager of the warranty company and he told me that they have never heard of Michaels motor cars and that I was never signed up for a warranty, they even sent me a letter in the mail confirming it. I talked to Michaels again and they told me that they would refund me, but not the $2199 I paid for the warranty. They said that the refund had to be prorated because they said I had the warranty for like 6 months but that was untrue due to the fact that I had a written letter from the warranty company claiming I was never signed up for a warranty. Around December I received a check for $1000 from Michaels which is $1199 less than what I paid for the warranty. They have refused to refund me the entire amount I paid for the warranty.Desired Settlement: The desired outcome I would want to happen would be for Michaels motor cars Inc to refund me the remaining $1199 that i'm owed so it will total the amount that I paid for the warranty in the first place.

Business

Response:

I [redacted] do vagely remember part of this story as it took place so long ago, first the part of this message that is disturbing is about the warranty company saying they never heard of me, that is my warrantrty company that I have dealt with for years and they lost the contract, I did speak to the buyer over a year ago and we had settled on a payment of 1,000 dollars to the best of my knowledge, now it being so much longer down the road, im not sure what is going on here, but again as me being a repuitable dealer as always I will in good faith refund the buyer 500 dollars more, that is all im willing to do at this time to close this case,. this is years later and I have not heard about this in a long time....

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Though you claim this took place a long time ago and you haven't heard about it in over a year, my father and I have been in contact with your sales associate [redacted] many times since you sent me a check for $1100.00 this past winter (which I never agreed that was the settlement for the issue). Enclosed with the check was a letter that you had hand written saying that: “We have had many issues with [redacted] warranties, and have had similar situations to this one”. You went on to say: “We no longer use them as a warranty provider. Enclosed is a check for 1,100.00 for the balance of 2,100.00. We will be sending the remaining balance of 1,000.00 once we have definite confirmation that the warranty was not charged to us. This process will take approximately two business weeks. Again sorry for the inconvenience.”

After waiting the two business weeks we never heard from you regarding the matter of the remaining $1099 I was owed. My father and I have been contacting [redacted] at least twice a month trying to figure out what was going on but we never got any sort of response regarding the issue of documentation for the payment to [redacted] warranties. You still maintain that [redacted] Warranties had lost the contract but no documentation

has ever been presented to prove that. [redacted] Warranties Inc’s CEO [redacted] sent both of us an official letter stating that they have no record of a [redacted] warranty service contract for my vehicle. A reputable dealer would have realized that the ball was dropped on their end and rectified the situation as fast a possible instead of trying to shirk any sort of responsibility or involvement in this issue by not contacting us. This whole matter was handled horribly and I still maintain I should be refunded the remaining $1099.00 to equal the original balance of $2199( $1100 + $1099= $2199). I have also attached a scanned a copy of the hand written letter you sent me ( to corroborate the quotes that were used) as well as [redacted] Warranties Inc response to my inquiry about the contract.

Regards,

Business

Response:

I spoke to [redacted] and he would like to resolve this matter. We will send out 2 checks to cover this. Business is a little slow right now but we will send a check for $600 which the customer can cash right now and one post dated in 30 days for $599.00. Please let me know where to send these checks to.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The checks can be sent to the following address:

Regards,

Review: I purchased a 2009 [redacted] Sedan on 11/10/2015. Since that time the car has been returned to the dealership on a weekly basis for the same issue. The car is not able to be driven for any length of time without over heating / and or smoking, and as of this date is leaking oil.

Although dealer claims problem has been resolved, it has not been resolved.

I wish to know what my options are in reference to this matter. Is this car covered under New Jerseys "Lemon Law"?Desired Settlement: At this time I'd like the Dealer to replace this car with one of equal value, brand name, year and make, as well as mileage at time of purchase. In addition, to contact Finance Company of changes to arrange new finance agreement.

Business

Response:

We are aware of the current situation, we did repair the vehicle 2 times, I have no problem letting them trade the vehicle in, there is some type of electrical short that our technician thought he had repaired, we will be happy to work with the customer to find another vehicle or make sure thids vehicle is repaired again and done right.

Consumer

Response:

I am writing to say that my complaint #[redacted] against Michael's Motors Cars Inc. located at [redacted], has been resolved.

Review: I brought the vehicle into Michael's due to shaking in the vehicle at certain speeds. I was told that the vehicle issued needed to be diagnosed before work could be done. A mechanical diagnosis was done by Michael's stating that the rear bearing needed to be changed to eliminate the shaking. I paid for the parts and labor. I was called and told to pick up my vehicle. I did and quickly noticed that the shaking was still present and even worse. I was told to bring the vehicle back by Michaels. I did and a second diagnosis was made by Michael's that the "U-joint" needed to be replaced in order to stop the shaking. The work was performed, I was told to pick up my vehicle that it was fixed. I paid a second bill and took the vehicle home only to find that the shaking was still present and worse.

In total, I was told twice what the issue was causing the shaking in my vehicle and I was given a quotes as to the cost to specifically fix the issue outright. I paid $952 and the issue is not fixed but rather it is worse than before.Desired Settlement: Either a total refund of money or fix the problem outright as promised twice.

Business

Response:

In response to this complaint the following statements provided from the customer are misleading and false. on March 04, 2014 [redacted] presented us with her [redacted] CRV stating that the trcuk was making a grinding noise and vibration during driving. Upon inspect, the CRV needed the following 1) one rear hub assembly ( please note this hub assembly was grinding causing a vibration from the rear drive axle) 2) Rear brake pads and rotors (please note the pads and rotors where grinding metal to metal: as a result the rotors became groved and damage causing vibrations during braking).

Once these componets where removed and replaced, the vehicle was then drivien to confirm the repairs resolved the vibration issues as stated. Upon return of the test drive the vibraion was lessen but not completely resolved. As stated to the customer. The truck needed a rear drive shaft mount which is loctaed on top of the rear pumpkin. This part is a OEM only part which had to be ordered from a [redacted] dealer. I took video of the rear broken mount and showed the customer and advised that this would need to be ordered and replaced. The customer stated that they could not leave the truck. I stated to the cutomer that this rear mount not being replaced could damage additional drivetrain componets and performance. The customer still stated that she needed to take the truck and would return.

On March 07, 2014 the customer returned with the [redacted] CRV to have the rear drive shaft mount replaced as discussed. We removed and replaced the mount as agreed. As a curtsidy I also performed a rear differentail service after asking the customer if they have ever had the rear or tranmission serviced. The customer stated that no service has ever been performed on the rear or transmission. Upon drianing the rear pumpkin fluid it was noted that this fluid was blacken and in need of replacement. Once these repairs where completed, The truck was then inspected and re-test driven to confirm the vibration issues had been resolved. Upon return fo the test drive the vibration was greatly reduced but ONLY very slighty apparent as certain speeds. I reviewed my findings with the customer and stated that I would like to have the transmission inspected by a specailist FREE of charge. The customer declined the free inspect and demanded a full refund.

As explained to the customer: This truck has over 100,000 miles on it and was very poorly maintained which was apparent from the condition of a full 80 point inpection we performed. Please note that we perform this inspection on every vehicle that enters our doors for the safety of our customers. I am willing to assist this customer in resolving the vibration issue. Please keep in mind that the worked performed was needed to eliminate the CONSTANT vibration. The vibraton that the customer is stated is intermittent and is a result of not meeting the standard maintaince guildlines set by [redacted] Motor Corp. As a result the truck will need to be further inpected. As stated to the customer I am will to have this performed free of charge.But by no means are we to refund the work labor charges or parts that were needed in this vehicle...

Review: We purchased a 2011 [redacted] from Michael's Motorcars inc. In the advertisement for the car they offer to ship this car into [redacted] for [redacted] buyers. Although they did specify that the car had flood title, they neglected to mention that a car with such a title can never be registered for driving in [redacted]. They offer to sell the car into [redacted] but didn't disclose that it could never be registered for driving in [redacted]. A flood title vehicle automatically will not pass the inspection by Registrar of Imported Vehicles in [redacted].Desired Settlement: We want full refund for the vehicle along with costs to ship the vehicle back to its purchase location.

Business

Response:

Car was advertised on [redacted] we did a full disclosure that it had a flood title, we told [redacted] that vehicle was a flood and he also asked if we would pick him up from the airport as he would be flying in from [redacted] and driving the vehicle back to [redacted] from new jersey, I told him that I doid not know about any [redacted] laws to bring the car into [redacted], I told him to do his dudiligence and find out about getting the car back to [redacted], also I told him to make sure the vehicle was insured properly in [redacted] so that I was able to get him a temporay registration to make the vehicle legal to drive off our lot...We are a new jersey, USA dealership and we are not familiar with every law in every other country, [redacted] should have done some homework as to what happens in his country with dmv for registar of this vehicle, I know for a fact he had to send the title for the border prior to entry into [redacted] as that is what he told me, and obviously [redacted] let the vehicle in after examing vehicle title..also he had valid insurance from his insurance company before he purchased it, im sure he must have notified his insurance company that he was purchasing a flood vehicle and I would expect if there was no way to register a flood vehicle in [redacted] , then I would expect they would tell him the rules of [redacted] registration, ( unless he defrauded the insurance company and never told them the car was a branded flood title? ) not sure about that but the fact of the matter,is we sold a car, we advertised it correctly as a flood /branded title vehicle..we did njot do anything wrong here and are not responsible for laws in other countries regaurding registration..we also do not offer shipping to customers, we will always help in assisting customers with shipping arrangements..,but again there was no shipping here, he wanted to fly in and drive out, and yes if our [redacted] listing sais we sell to all countries, it is not our responsibility to find out the exact registration law in the customers counrty, this was a cash deal, as is where is , and the buyer is responsible here..We are A honest dealership with A plus Revdex.com rating and wonderful reviews for 18 years in business..But this was not something that can fall on us..we did our job right and have all signed supporting docs .. My recomendation would be for them to either find a way to have an inspection done and get car registered somehow or they can just get a title tranfer into there name and relist and sell on ebay as so many people were interested in that car. this is there mistake, not ours.. Please call me at [redacted] with any questions...thank you < michael [redacted]

Consumer

Response:

Complaint[redacted]

I am rejecting this response because:Yes we did have to send a copy of the title to the border, but they are not the agency that registers vehicles in [redacted], so they wouldn't know the rules in regards to flood titled cars. Michael's never "told us to do due diligence" about getting the car into [redacted]. All they cared about was getting their money. Their advetrisement see below link:

http://www.ebay.com/itm/400589629228?ssPageName=STRK:MEWAX:IT&_trksid=p3984.... />
clearly states: Will ship to [redacted]. Read item description or for shipping options.

That implies the vehicle has use in [redacted], which is clearly not the case. We spent several weeks trying every option to get the car registered and have been told that this is impossible.

Regards,

Business

Response:

We do sell cars online to people in differnt states and different countries, we help in shipping arrangements when nessasary , but by no means do we know any laws for title and registration processing in other countries, and I remeber specifically speaking to jerry and telling him in exact words to please make sure he does the proper dudilagence with getting the car back to [redacted] and registering it..We did nothing wrong here, we did not misrepresent anything...my only suggestion to the owners is to resell the car to someone in the us, but we have no further interest in this situation and this is NOT OUR problem...

Review: This business agrees to install a $500 after market performance muffler on a vehicle I puchased at this location - after the muffler fell off twice because it was installed improperly this business refused to make the repair in a timely manner and referred me to [redacted] however refused to refund my payment for botched install job or for the brand new high performance part that was destroyed as a result of the botched jobDesired Settlement: I want the $100 I paid for the job which was never completed and I want my new $500 after market part replaced

Business

Response:

We have worked it out with the customer and this case should be closer

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Description: Auto Dealers - Used Cars

Address: 51 Sylvania Ave  Highway 35 South, Neptune City, New Jersey, United States, 07753

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