Michael's Plumbing & Heating, Inc.

I have reviewed the response offer made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mister Michael is wrong about the facts around the events of
our services. All our service requests were submitted through our [redacted] warranty
provider [redacted], they contacted Michaels Plumbing directly and in
turn supplied our contact information and service issue to Michaels Plumbing.The first service Mr. Michael mentions on 12/31/15 was
submitted to [redacted] for a water heater relief valve leaking, their
dispatch number for this service is [redacted].
 Michaels Plumbing sent employee [redacted], he determined
an underlying issue was the faulty pressure reducing valve, they replaced the
faulty valve.
 Please see the attached PDF from [redacted] for added details and the mention of the customer owed $75 required
service fee due to the contractor.
As per [redacted]’s agreement between themselves, the contractor, and myself, I am only
responsible for the $75.00 deductible and the balance was paid directly to the
contractor by [redacted].
As Mr. Michael admits in his
statement the $75.00 deductible was paid with check #[redacted]. The balance of
$107.39 was paid by [redacted]. This satisfied Invoice #[redacted].
 
The second service Mr.
Michael mentions is 2/8/16, the original request was sent to [redacted] on 1/18/16 for sink cutoff valves that leaked upon closure, their
dispatch number for this service is[redacted]
Michael’s Plumbing sent
employee [redacted] out to our [redacted] for service on 1/18/16. [redacted] found several additional
affected cutoffs and did not have the parts with him to fix all the valves. Michael’s
Plumbing contacted [redacted] and had the additional work approved
and was rescheduled to come out on 2/8/16. While onsite completing the new
valves installations my wife asked to have two faucets purchased through a [redacted]
store installed, [redacted] allowed the install but did not cover the
cost of this added service.
Please see the attached PDF
from [redacted] for added details and the mention of the customer
owed $0 required service fee due to the contractor.
As per [redacted]’s agreement between themselves, the contractor, and myself, I am only
responsible for the $0 deductible and the balance was paid directly to the
contractor by [redacted]. I was responsible for the added service for
installing the new faucets, which was billed to us at $109.54 by Michaels
Plumbing.
As Mr. Michael admits in his
statement he received check #[redacted] for $109.54 on March 16, 2016 from me for the faucet installations. I was
responsible for $0 service fee and the balance of the service for 2/8/16 was
paid by [redacted]. This satisfied Invoice #[redacted].
 
I have made numerous
attempts to contact Michaels Plumbing to resolve this; mail, certified mail, phone
calls, faxes. 
He never sent an invoice for
#[redacted].
He has never supplied me
with a detailed invoice for #[redacted]: e.g what charges were for, where payments
were applied to, balance owed on particular invoices, all payments received. His
response to my complaint to the Revdex.com is the first time he has given any of that
information. 
I would like to point out
that all Mr. Michael’s documentation is self-generated and non-verifiable for
accuracy. My documentation is all verifiable and documented through independent
third parties, e.g. [redacted].
I have satisfactorily shown
that I have paid all monies I owe to Michaels Plumbing in a timely manner and Michaels
Plumbing has charged me penalties, interest and truck charges that were
incurred by their own poor bookkeeping.
I insist that Michaels
Plumbing adjust their records accordingly to reflect my statements and desist
all further attempts to bill me for any services that they have already been
paid for by either [redacted] and myself. Please contact me if you
would like to speak to [redacted] and my consent to release all
documents to you.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  The part you neglected to bill me for is a pressure reduction valve!I have made multiple calls to [redacted] and spent hours on the phone. I was finally able to work with someone who was able to go through the service invoice line by line, item by item, determining coverage; they found that a pressure reduction valve was not covered under the service contract and was not billed. It is very frustrating that you could not have just sent me an itemized bill, returned my call, email or fax with this simple information.  This all could have been avoided if you would just have communicated a balanced owed back in December, instead of first telling me in August after filing I complaint with the Revdex.com.The dollar amount you claim to be owed is also incorrect.  --The $75 service fee was due to you regardless of any parts or labor that were not covered under the [redacted] contract. --The cost of the pressure reducing valve was $211.46. --This left a balance for the December service call of $211.46 and not the $107.39 that you claim.You applied my March payment of $109.54 to the $211.46 December balance, which will leave a remaining $101.92.With the addition of the $109.54 from the March service call, added to the past balance for Decembers $101.62, means the total would be $211.16.So you are owed $211.16 and not the $109.54.If only you fought as hard for your money, as I did for you, this would have been taking care of six months ago.Of course all complaints and negative reviews will be retracted.A check for $211.16 with an accompanying letter was mailed today.Please invest in Quickbooks.If you feel my math is anyway in error, please contact me directly. Sincerely,[redacted]

Here is the invoices for [redacted] as requested. Payments were made for Invoice #[redacted] Check #[redacted] for $109.54 on March 16, 2016 and Invoice #[redacted] Check #[redacted] for $75.00 on December 29, 2015. As we continue to state he has not paid anything on Invoice #[redacted] for $127.25 on the faucet repair that was NOT covered under his [redacted] warranty protection plan. This is the disputed invoice that he continues to state that he has paid in full or has made a payment upon. He has paid in full Invoice #[redacted].

we are writing you in regards to the complaint filed with you by Mr. [redacted] in his complaint, he states that he has already paid for services and is being continually billed for those services. We have received a copy of h¡s cancelled check for $109.54 via certified mail....

On December 31, 2015, we were contacted by Mr [redacted] to work on a problem regarding the water pressure in his residence. We responded and installed a pressure reducing valve, (Invoice #[redacted]). On that same date December 31, 2015 he gave us a check for $75.00 check #[redacted] to be applied to this invoice. That left a balance on his account of $107.39.  On March 16, 2016 we received a check in the amount of $109.54 check #[redacted].  This  check was applied to Invoice #[redacted] in effect paying off his balance on this lnvoice #[redacted] and finance charges that had accrued on that invoice.On February 8, 2016, Mr. [redacted] contacted us to install faucets that he had purchased through a [redacted] store. We installed his faùcets for him, (Invoice #[redacted]).  Mr. [redacted] is mistakenly under the impression that the check he wrote for $109.54 check#[redacted] was for this invoice when in fact it is not. The invoice #[redacted] remains unpaid and he is being billed for that work accordingly.We are enclosing the supporting paper work to substantiate our position.  If Mr. [redacted] has any further questions regarding this, he may contact us at his convenience.  Thanks you.Sincerely,Michael's Plumbing & Heating lnc.

We are writing you in regards to the rebuttal complaint filed with you by Mr. [redacted]. In his complaint, he states that he has already paid for services and is being continually billed for those services. We have received a copy of his cancelled check for $109.54 via certified mail.  In his complaint he states in his letter to you that while we were there performing work for his [redacted] warranty provider we were instructed by his wife to install two faucets.On December 31, 2015, we were contacted by Mr. [redacted] through his [redacted] warranty provider to work on a problem regarding the water pressure tn his residence. We responded and installed a pressure reducing valve, (Invoice#[redacted]). On that same date December 31, 2015 he gave us a check for $75.00 check #[redacted] to be applied to this invoice. That left a balance on his account of $107.39.  On March 16, 2016 we received a check in the amount of $109.54 check#[redacted]. This check was applied to Invoice #[redacted] in effect paying off his balance on this Invoice #[redacted] and finance charges that had accrued on that invoice.On January 18, 2016, Mr. [redacted] contacted us through his [redacted] warranty company to investigate a leak into the basement. This leak was part of a call back for the service performed on December 31, 2016. While we were there to repair this leak, his wife instructed us to install two faucets while we were there that he had purchased through a [redacted] store. We installed his faucets for him, (Invoice #[redacted]).  Mr. [redacted] is mistakenly under the impression that the check he wrote for $109.54 check #[redacted] was for this invoice when in fact it is not. The invoice #[redacted] remains unpaid and he is being billed for that work accordingly.  Mr. [redacted] was billed for this service due to the fact that the faucet install call was not part of the call placed to us through his [redacted] warranty service and was provided as a convenience to Mr. [redacted].On checking with the [redacted] warranty company [redacted], Mr. [redacted] did not file a claim whatsoever for these faucets.  Furthermore, we were informed by [redacted] that Mr. [redacted] does not have any coverage whatsoever for faucets on his [redacted] warranty policy. So if he had filed a claim as he states for faucets, his claim would have been denied.  If you wish to investigate this further, you may contact [redacted] at ###-###-####.  Thank you.Sincerely,Michael's Plumbing & Heating, Inc.

Review: Michaels Plumbing continues to bill me for a service which I have already paid them for months ago, I have supplied them with a copy of the canceled check through mail, certified mail and fax as proof. They continue to add finance and "truck charges" and continue to "lose" the proof of payment we send them. I have called their manned voice service and complained, also to give me a time and place so I can hand deliver the proof of payment to them. They will not return my call. Looking on [redacted], [redacted], and [redacted] reviews shows they have this pattern of behavior and eventually will threaten to file a complaint with the courts unless their payments + up charges aren't paid.Desired Settlement: To stop trying to extort more money out of me and close the bill as paid as it was paid months ago

Business

Response:

we are writing you in regards to the complaint filed with you by Mr. [redacted] in his complaint, he states that he has already paid for services and is being continually billed for those services. We have received a copy of h¡s cancelled check for $109.54 via certified mail. On December 31, 2015, we were contacted by Mr [redacted] to work on a problem regarding the water pressure in his residence. We responded and installed a pressure reducing valve, (Invoice #[redacted]). On that same date December 31, 2015 he gave us a check for $75.00 check #[redacted] to be applied to this invoice. That left a balance on his account of $107.39. On March 16, 2016 we received a check in the amount of $109.54 check #[redacted]. This check was applied to Invoice #[redacted] in effect paying off his balance on this lnvoice #[redacted] and finance charges that had accrued on that invoice.On February 8, 2016, Mr. [redacted] contacted us to install faucets that he had purchased through a [redacted] store. We installed his faùcets for him, (Invoice #[redacted]). Mr. [redacted] is mistakenly under the impression that the check he wrote for $109.54 check#[redacted] was for this invoice when in fact it is not. The invoice #[redacted] remains unpaid and he is being billed for that work accordingly.We are enclosing the supporting paper work to substantiate our position. If Mr. [redacted] has any further questions regarding this, he may contact us at his convenience. Thanks you.Sincerely,Michael's Plumbing & Heating lnc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mister Michael is wrong about the facts around the events of

our services. All our service requests were submitted through our [redacted] warranty

provider [redacted], they contacted Michaels Plumbing directly and in

turn supplied our contact information and service issue to Michaels Plumbing.The first service Mr. Michael mentions on 12/31/15 was

submitted to [redacted] for a water heater relief valve leaking, their

dispatch number for this service is [redacted].

Michaels Plumbing sent employee [redacted], he determined

an underlying issue was the faulty pressure reducing valve, they replaced the

faulty valve.

Please see the attached PDF from [redacted] for added details and the mention of the customer owed $75 required

service fee due to the contractor.

As per [redacted]

[redacted]’s agreement between themselves, the contractor, and myself, I am only

responsible for the $75.00 deductible and the balance was paid directly to the

contractor by [redacted].

As Mr. Michael admits in his

statement the $75.00 deductible was paid with check #[redacted]. The balance of

$107.39 was paid by [redacted]. This satisfied Invoice #[redacted].

The second service Mr.

Michael mentions is 2/8/16, the original request was sent to [redacted]

[redacted] on 1/18/16 for sink cutoff valves that leaked upon closure, their

dispatch number for this service is[redacted]

Michael’s Plumbing sent

employee [redacted] out to our [redacted] for service on 1/18/16. [redacted] found several additional

affected cutoffs and did not have the parts with him to fix all the valves. Michael’s

Plumbing contacted [redacted] and had the additional work approved

and was rescheduled to come out on 2/8/16. While onsite completing the new

valves installations my wife asked to have two faucets purchased through a [redacted]

store installed, [redacted] allowed the install but did not cover the

cost of this added service.

Please see the attached PDF

from [redacted] for added details and the mention of the customer

owed $0 required service fee due to the contractor.

As per [redacted]

[redacted]’s agreement between themselves, the contractor, and myself, I am only

responsible for the $0 deductible and the balance was paid directly to the

contractor by [redacted]. I was responsible for the added service for

installing the new faucets, which was billed to us at $109.54 by Michaels

Plumbing.

As Mr. Michael admits in his

statement he received check #[redacted] for $109.54 on March 16, 2016 from me for the faucet installations. I was

responsible for $0 service fee and the balance of the service for 2/8/16 was

paid by [redacted]. This satisfied Invoice #[redacted].

I have made numerous

attempts to contact Michaels Plumbing to resolve this; mail, certified mail, phone

calls, faxes.

He never sent an invoice for

#[redacted].

He has never supplied me

with a detailed invoice for #[redacted]: e.g what charges were for, where payments

were applied to, balance owed on particular invoices, all payments received. His

response to my complaint to the Revdex.com is the first time he has given any of that

information.

I would like to point out

that all Mr. Michael’s documentation is self-generated and non-verifiable for

accuracy. My documentation is all verifiable and documented through independent

third parties, e.g. [redacted], [redacted].

I have satisfactorily shown

that I have paid all monies I owe to Michaels Plumbing in a timely manner and Michaels

Plumbing has charged me penalties, interest and truck charges that were

incurred by their own poor bookkeeping.

I insist that Michaels

Plumbing adjust their records accordingly to reflect my statements and desist

all further attempts to bill me for any services that they have already been

paid for by either [redacted] and myself. Please contact me if you

would like to speak to [redacted] and my consent to release all

documents to you.

Regards,

Business

Response:

We are writing you in regards to the rebuttal complaint filed with you by Mr. [redacted]. In his complaint, he states that he has already paid for services and is being continually billed for those services. We have received a copy of his cancelled check for $109.54 via certified mail. In his complaint he states in his letter to you that while we were there performing work for his [redacted] warranty provider we were instructed by his wife to install two faucets.On December 31, 2015, we were contacted by Mr. [redacted] through his [redacted] warranty provider to work on a problem regarding the water pressure tn his residence. We responded and installed a pressure reducing valve, (Invoice#[redacted]). On that same date December 31, 2015 he gave us a check for $75.00 check #[redacted] to be applied to this invoice. That left a balance on his account of $107.39. On March 16, 2016 we received a check in the amount of $109.54 check#[redacted]. This check was applied to Invoice #[redacted] in effect paying off his balance on this Invoice #[redacted] and finance charges that had accrued on that invoice.On January 18, 2016, Mr. [redacted] contacted us through his [redacted] warranty company to investigate a leak into the basement. This leak was part of a call back for the service performed on December 31, 2016. While we were there to repair this leak, his wife instructed us to install two faucets while we were there that he had purchased through a [redacted] store. We installed his faucets for him, (Invoice #[redacted]). Mr. [redacted] is mistakenly under the impression that the check he wrote for $109.54 check #[redacted] was for this invoice when in fact it is not. The invoice #[redacted] remains unpaid and he is being billed for that work accordingly. Mr. [redacted] was billed for this service due to the fact that the faucet install call was not part of the call placed to us through his [redacted] warranty service and was provided as a convenience to Mr. [redacted].On checking with the [redacted] warranty company [redacted], Mr. [redacted] did not file a claim whatsoever for these faucets. Furthermore, we were informed by [redacted] that Mr. [redacted] does not have any coverage whatsoever for faucets on his [redacted] warranty policy. So if he had filed a claim as he states for faucets, his claim would have been denied. If you wish to investigate this further, you may contact [redacted] at ###-###-####. Thank you.Sincerely,Michael's Plumbing & Heating, Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Here is the contention in this matter and it involves only the first service visit and the claims of a past due balance of $107.39. This is the heart of the matter and the only issue that needs to be addressed.Mr. Michael claims there was a balance due from the first service of $107.39 (Invoice#[redacted]) from 12/31/16.I have tried for months to resolve this matter with Mr. Michaels by mail, certified mail, fax, phone calls. I have offered to meet with him face to face, I have stopped by his attached-office during business hours (to find it empty). He returned one phone call to me in April to give me his fax number so I could fax the cancelled check for $109.54. My phone calls to him since have not been returned. He never has ever tried to contact me to resolve this. Not once, ever in any shape or form has he ever mentioned in any invoice or correspondence a past due balance from the December service until his first rebuttal on 7/20/16 to my Revdex.com complaint. I have contacted [redacted] and they have no record of any balance of $107.39 due from the December service, in fact they state they have no idea what that the $107.39 charge would be for. Additionally, [redacted] informs me Mr. Michael did not even submit his invoice for the December service to them for payment until on or around June 29, 2016.My questions to Mr. Michael are:-Why was there never a mention of the past due bill or an attempt to contact me? Or mention of it at the second visit? -You originally claimed my past due balance was for the $109.54 faucet installation. In addition, you added a monthly finance charges of $2.00 and a $17.99 truck charge to that invoice. Not until I sent you the canceled check certified mail then filed complaints with the Revdex.com and Attorney General’s office did you claim there was a past due balance on a separate service months earlier. -In regard to the December invoice. How did you know I owed a balance of $107.39 that [redacted] wouldn’t cover in March (when you received the $109.54 check) when you didn’t submit your invoice for approval and payment until June 29? A near six months later. All I have asked is that you send me a copy of the itemized invoice from the December service or ask [redacted] to send me the itemized bill you submitted to them for payment. That’s it, that’s all. But I suspect you will skirt the request yet again.Regards,

Business

Response:

Here is the invoices for [redacted] as requested. Payments were made for Invoice #[redacted] Check #[redacted] for $109.54 on March 16, 2016 and Invoice #[redacted] Check #[redacted] for $75.00 on December 29, 2015. As we continue to state he has not paid anything on Invoice #[redacted] for $127.25 on the faucet repair that was NOT covered under his [redacted] warranty protection plan. This is the disputed invoice that he continues to state that he has paid in full or has made a payment upon. He has paid in full Invoice #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. The part you neglected to bill me for is a pressure reduction valve!I have made multiple calls to [redacted] and spent hours on the phone. I was finally able to work with someone who was able to go through the service invoice line by line, item by item, determining coverage; they found that a pressure reduction valve was not covered under the service contract and was not billed. It is very frustrating that you could not have just sent me an itemized bill, returned my call, email or fax with this simple information. This all could have been avoided if you would just have communicated a balanced owed back in December, instead of first telling me in August after filing I complaint with the Revdex.com.The dollar amount you claim to be owed is also incorrect. --The $75 service fee was due to you regardless of any parts or labor that were not covered under the [redacted] contract. --The cost of the pressure reducing valve was $211.46. --This left a balance for the December service call of $211.46 and not the $107.39 that you claim.You applied my March payment of $109.54 to the $211.46 December balance, which will leave a remaining $101.92.With the addition of the $109.54 from the March service call, added to the past balance for Decembers $101.62, means the total would be $211.16.So you are owed $211.16 and not the $109.54.If only you fought as hard for your money, as I did for you, this would have been taking care of six months ago.Of course all complaints and negative reviews will be retracted.A check for $211.16 with an accompanying letter was mailed today.Please invest in Quickbooks.If you feel my math is anyway in error, please contact me directly. Sincerely,[redacted]

Review: I hired this company to install a water heater with the expectation that it would cost me between $600.00 and $750.00 based on a quote provided by the company. I received a bill that was about double that totaling $1233.17. In looking at the bill the company sent two plumbers charging an hourly rate of $63.00 for one at 8 plus hours of labor and $53.00 for the other at 7 plus hours of labor. I contacted several other plumbers after receiving my bill and learned that I had been significantly over charged for the work provided. All plumbers contacted quoted prices ranging between $400.00 and $600.00 including parts. They all noted they charge by the job and not by the hour which is an honest business practice. When I attempted to discuss this with Michael Plumbing, the person who answered the phone initially try to say most of the cost was in parts but this only amounted to $194.92. The rest was in labor charges and truck expense which amounted to $1038.25 . I was charged on two different days for labor when there was only work done on one of these days. I was passed on to the book keeper who refused to return my call and once I was able to discuss this with him he told me he would talk with the plumbers who installed the water heater and would call me back. I was promised a return call but after a week had not received a phone call so I called back. I was finally able to speak with the bookkeeper who stated he would take $140.00 off of the $220.00 charged for the first date again when there was no work done except for determining parts needed which took all of 15 minutes.Desired Settlement: I believe the company has significantly over charged me and should revert back to the quoted price range of between $600.00 and $750.00. I am very disappointed with this company and I verbalized this to them. I don't feel that this bill is fair to me as a consumer and I feel this company's billing practices should be reviewed and audited yearly.