Michael's Toyota of Bellevue

October 14, 2016
To the Revdex.com,
Case # [redacted]
This is in response to the complaint on 10-5-16 from [redacted]. The customer’s brought in their vehicle in for an oil change, at this time the assistant service manager will always get this person’s name and phone number to...

call when the vehicle is ready or if they have any further questions. To our knowledge the person who dropped off the vehicle had authorization to have additional repairs done if it was needed.
In this case while the technician was still working on the vehicle they called the person who dropped off the vehicle to let them know the technician had a few recommendations before they completed the service. The assistant service manager told them the items that needed to be fixed and per item what the cost would be. We do not call the customers if it’s just the normal oil change service, only if the technician see’s items that need immediate attention. When they spoke to the person who dropped off the vehicle and explain to them what was needed, they said, if it needs it, let’s get it done. At no time did we feel we performed unauthorized repairs.
We spoke to [redacted] several times, gathering information and coming to the conclusion that after they paid for the oil change service which was $67.50 the remaining amount we would split, she was perfectly fine with that offer and seemed happy with the decision. We reimbursed her for that portion of the service and considered the case closed.
Please let me know if there is anything else you may need.
Thank you,
 
Sheree L[redacted]
Michael’s Toyota of Bellevue
Guest Relations Manager
[redacted]toyotaofbelleuve.com

December 4, 2017   Revdex.com PO Box 1000 DuPont, WA 98327       To [redacted], Case # [redacted]   The customer came into our dealership looking for a vehicle, spending most of the day to find the right one. The decision was made and continued through the...

process including finance. Knowing the items that were needed to complete the loan and hold the vehicle a purchase order had to be signed. The customer wanted to purchase a vehicle but knowing what was still out standing we decided to hold the process until the customer furnished us with the documents we needed. We could not get a hold of the customer to confirm what he wanted to do, nor did we get the documents we needed, so we canceled the process. Nothing has been done on this vehicle deal and all obligation with this customer have been canceled, no further action is required. I will send a written letter to the customer stating this information. Please let me know if there is anything else you may need.   Thank you,   Sheree L[redacted] Guest Relations Manager Michael’s Toyota of Bellevue

To the Revdex.comRE: [redacted] 8-22-17 I have spoken with the customer about this promotion, explained that this was populated from the previous ownership prior to our taking over the dealership. We are going to be taking care of this customer today, they are very happy. All concerns have...

been addressed, please let me know if there is anything else you may need. Thank you, Sheree L[redacted]Michael's Subaru of Bellevue

Dear Ms. [redacted],   I am pleased to hear from the Revdex.com about my warranty issue.  But I can’t proceed the next step in your System now. Complaint: [redacted] I am rejecting this response because: I think that the struts must be an internal part of the Front Wheel Drive System. As you see in the mail, I called the TOYOTA.   Then TOYOTA called me back that TOYOTA and Michael's TOYOTA of Bellevue were discussing about the warranty, TOYOTA gave me the notice after more than 1 week that the struts could not be covered with the warranty because the strut is the external part of the Front Wheel Drive System. But as you see in the Warranty Guide(page 13) and the advertisement on the TOYOTA website(attached),  the customer can think that the strut should be the internal of the Front Wheel Drive System.   The Warranty Guide is not clear that the strut is not an internal part of the Front Wheel Drive System.(The picture of  the Front Wheel Drive System is attached)  Les Schwab also told me that the strut would be covered with the warranty by TOYOTA Service Center. The customer will believe that the strut can be covered with the warranty till 60,000 miles when he/she read the Warranty Guide So I think that the strut should be covered with the warranty until the Guide is revised clearly. Thank you very much for your help. I am looking forward to hearing from you soon. Sincerely, [redacted]     [redacted]Please See Attached Documents.[redacted]

April 25, 2017To the Revdex.com,Case # [redacted] This is in response to the complaint on 4-25-17 for case #[redacted]. The customers brought in their vehicle for us to evaluate the front struts that [redacted] had inspected. Their inspection indicated that the struts should be replaced and...

to come to a Toyota dealership because this service should be under warranty. In this case, the customer had called Toyota to get assistance but Toyota declined the help, because the warranty had expired 11 thousand miles ago. This warranty on the struts was for 3 years or 36K miles whichever comes first and is not a part of the powertrain, in fact it is part of the suspension. We spoke to the customer, explained the situation and that we would help in some way, they did not except our offer. Told them to let us know if they wanted us to repair the vehicle, because we too advised them to replace the struts. Please let me know if there is anything else you may need. Thank you,  Sheree L[redacted]Michael’s Toyota of BellevueGuest Relations Manager[redacted]@toyotaofbelleuve.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Revdex.com Complaint: [redacted] Dear Ms. [redacted], I got the call from Mr. Adam H[redacted], an assistant service manager at the Michael’s Toyota of Bellevue on Apr. 28th.(today) Ho told me that the struts of my vehicle would be replaced with the warranty. So I made the appointment that struts would be replaced on May 4th(Thursday), 2017 at the Michael’s Toyota of Bellevue Service Center. I think that my complaint was solved due to your arbitration. Thank you very much for your help and consideration, Sincerely yours, [redacted]

Complaint: [redacted]I am rejecting this response because:
My response to Michael Toyota is that I want the terms of my loan changed my interest rate is higher because of how many times they ran my credit I want my original interest rate with the interest payment to the lower.They finance me through [redacted] they have the opportunity to change my interest rate structure for the loan as well as the payment amount.Because they ran my credit 22 times submitting to other banks my credit score dropped 100 points which is what in turn made my interest rate become 11% versus the 8.99% which is what the original loan documentation was for.My request is 4899 percent on my interest rate and a lower monthly payment. Because this was financed through [redacted] they have the opportunity and choice to do this. They have the documentation from the original credit application they can show and prove what my score was at that time and give me the lower interest rate and Payment.Sincerely,[redacted]

To [redacted] at the Revdex.com,
ID# [redacted]
8-1-16 After speaking with the Service Director and Service Manager, when the vehicle was brought into our dealership and the technicians started the process for the recalls, they plug the vehicle up to the computer. This is when they...

saw the code for the sensor, we called the customer at this point and asked if they wanted to replace the sensor, they said no. The code was in the computer when the vehicle came in but the lights were not on yet, again once they plugged into the computer they saw a problem, we also told the customer the warning lights could come on at any time, and they did after the customer picked up the vehicle. When the customers were in for service we offered to install the sensor for free if they purchased the parts and we would sell the part at our cost plus 10% which is employee pricing, they declined. There was nothing that we had done to make the lights come on, and without the replacement they will come on eventually on their own, so the repairs for the recall and oil change we addressed would not have anything to do with the sensor in question. In closing, the sensor that is being referred to had already gone bad before the vehicle came into the service department and this was confirmed when the vehicle was plugged into the computer prior to performing the recalls.  
If you have any questions please don't hesitate to contact me directly.
Thank you,
 
Sheree L[redacted]
Guest Relations Manager
Michael's Toyota of Bellevue

September23, 2015 To the BetterBusiness Bureau,  This letteris in response to Case # [redacted]. In thecourse of two and a half months we sold the customer 2 vehicles. During thisprocess the customer gave us information that couldn’t be verified regardingjob and residence. While trying to...

verify this information that was given ontwo different applications, the approvals we were working on expired more thanonce. When this happens the whole process starts over, this is why there wouldbe more inquires than normal. If the information would have been correct andverifiable the process would have been much easier from the beginning. We neverdid get the information we needed from the customer. We finally received anapproval after lots of work with our lender, they approved the loan as goodwillto take care of our customer. As for loan, it cannot be redone due to the factit was very difficult to get approved. We did everything we could to help thecustomer get a vehicle and approved by the lender. Please let me know if there is anythingelse you need.Thank you, Sheree L[redacted]Guest Relations ManagerMichael's Toyota of Bellevue[redacted]@toyotaofbellevue.com