Initial Business Response / [redacted] (1000, 9, 2017/09/12) */ The customer was called and told the transmission should be replaced, we gave the customer a price and he said that he couldn't afford it and he would do it laterHe told us to just replace the clutchThe customer was informed of everything We contacted the customer again last week and explained it all to him again and he said okay, he'd be back in later for the transmission when he can Thank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/09/27) */ THEY DID NOT DO THE WORK I WANTED OR CLEARED TO BE DONE TO THE CHEVY PICKUP ENOUGH ALREADY SAID THEY ARE NOT TELLING THE TRUTH ! Final Business Response / [redacted] (4000, 15, 2017/10/12) */ The customer was informed at the time of service that the transmission and clutch were badThe customer stated they could only afford the clutchThe clutch was completely destroyedThe customer advised that he would bring the vehicle back for the transmission workWe can not replace the transmission and clutch all for the price of the clutch price Thank you
Initial Business Response / [redacted] (1000, 8, 2015/07/21) */ Contact Name and Title: tom manager Contact Phone: XXX XXX XXXX Contact Email: [redacted] @msn.com We Contacted Mr [redacted] And He Agreed To Bring The Whole Vehicle For Us To Look At.We Have Not Seen The Customer Back Yet.We Will Fix Mr [redacted] Vehicle At NO Charge OFFER: We Did Not Do The Transmission Install But We Will Fix His Transmission At No Charge!!
Initial Business Response / [redacted] (1000, 14, 2017/04/18) */ The customer authorized us to remove and tear down the transmission for inspectionAfter the transmission was removed and inspected, we found that the transmission was not rebuild-ableWe advised the customer and the customer came and picked up their vehicle, but didn't pickup their transmissionWe called the customer and let them know that the transmission was hereHe came back the next day and picked up his transmissionWe never took the customer's transmission, the customer didn't pick it up when they picked up their vehicle Thank you
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: Tom (Manager) Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Customer brought truck in for transmission case replacementCustomer stated that all he wanted replaced was the transmission case and that the transmission was goodAdvised customer after tear down that the transmission needed more than just a case replacementRegular price for transmission replacement was $Customer declined and stated he had only XXXX-XXXX dollars to work withWe reduced the cost to $We advised customer that the vehicle could have more problems and that's why the case brokeVehicle has 246,miles on itWe replaced the transmission a second time at no charge and sent his drive shaft out to get balanced and repaired, which is what caused the transmission case to breakCustomer paid $for the drive shaft repair and picked up the vehicleCustomer stated that they are satisfied Thank you OFFER: Replaced the transmission at no charge, even though it was caused by the drive shaft
(The consumer indicated he/she
DID NOT accept the response from the business.)
First of all, the car was taken there due to the fact it was not getting out of gearThey said it was the transmissionAllegedly replaced that transmissionBeing they had it there on their premises for close to a yearThey took it on numerous test drives which they stated was still slipping gearsThey had the car towed home almost a year later stating the brake lines were brokeHow did they test drive it all these time with if the brake lines were broke? Also they never made mention to this until the time of deliverySecondly, the car still does not come out of gear and still stallsIt was NOT fixedAnd that is the most major concernOver $+ was given to them to fix the car and it is NOT fixedAnd they will not increase the warrantyI would not trust them to fix this car againAnd we want full money backNow I have a car I can't drive and paid a high amount of money for to have it delivered back in the same broken condition
Initial Business Response /* (1000, 6, 2017/04/18) */
Customer's vehicle was repaired in a timely manorPlease have the customer contact us with any concernsThe customer stated they were satisfied when they picked up the vehicle
Thank you
Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: tom manager
Contact Phone:
Contact Email: ***@msn.com
When We Picked Up The Vehicle From Her House The Alarm Was Going OnThis Vehicle Has A Aftermarket Alarm And We Advised Customer That Her
Alarm Was Not Messed With By Our Shop..This Alarm Has A Board That Goes Bad And Is Currently Being Replaced By The Manufacture Of The Alarm Because It Was A DefectWe Also Had A Alarm Company Look AT It Broadway Auto Glass REP: Name is ZHe Agreed It Is A Common Problem With This Aftermarket Alarm AND NOT RELATED TO TRANSMISSION REPAIRWe Also Replaced a Engine Cam Sensor At No Charge To Fix Her Check Engine
OFFER:
Replaced Engine Parts For Check Engine At No Charge And Checked Alarm By us And Other Facility
Initial Business Response /* (1000, 9, 2016/12/06) */
Everything was resolved with the customer and the customer stated they would remove the complaintThank you
Initial Business Response /* (1000, 9, 2017/08/07) */
The customer has a warranty and if the customer is having any trouble, they can bring the vehicle in and it will be fixedWe could also tow the vehicle in at no charge if the customer wants
Thank you
Initial Business Response /* (1000, 10, 2016/12/29) */
In reference to *** ***, the van is a Dodge VanThe vehicle is years old and we explained to the customer that getting parts is sometimes difficultWe gave them the part that was needed and they took several months to find the
partThe customer thought we were delaying them at first, but once we showed them the wire harness that was melted that we needed, they realized how hard it was to findThen they found it at a junkyardThe one they brought us was the wrong one and we had to modify it to make it workThe customer was advised this vehicle is an antique and parts are more scarce since we cannot get them from the dealer because they are discontinuedWe have tried everything to satisfy the customer, this van has lots of wiring issues and all the linkages are all frozen and rustedCustomer was advised if they are going to keep this vehicle for a long time they need to change the entire wire harness for the vehicle, and all the linkagesAdvised customer that this vehicle needs to be restored or this vehicle will continue to have wiring problems
Thank you,
I-Auto & Trans Management
Initial Consumer Rebuttal /* (3000, 12, 2017/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After giving us the damaged part off the van, it took us approximately three weeks to find the replacement, not several monthsWe found the exact same part off of the same vehicle that we found at a junkyard, and even so, if it was incorrect we were never notified that was the caseWe brought the van in to have the transmission fixed, so frozen rusty linkages would have never been frozen or rusty if the van would have been tended to in a timely manner, seeing that we first took it to I-on June 15, It is impossible for anything to freeze on a vehicle in the summer, and there was no rust problem when we first brought the van inWiring issues were not even brought to our attention until AFTER their first failed attempted to repair the transmission, on June 24, And aside from the broken transmission or these 'wiring problems,' my air breezer, cup holders, and latch/rod off the hood have nothing to do with these issues, so why are they missing off my vehicle? Regardless of what is now damaged on my van, not only have I paid for a transmission to be fixed that isn't, but they also still have possession of my vanWhen I call to see about getting the van returned, they give me the run-round and say they'll call me back, but never do
I want a refund, and my vehicle
Final Business Response /* (4000, 17, 2017/01/23) */
We have talked to the customer and the customer agreed to come and make an agreement that will satisfy both parties
Thanks you,
I-Auto & Trans Inc
Final Consumer Response /* (2000, 19, 2017/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept what the business has proposed as a resolution, however I do not regard this case as being closed until our agreement has been followed through and fulfilled
Initial Business Response /* (1000, 9, 2017/09/12) */
The customer was called and told the transmission should be replaced, we gave the customer a price and he said that he couldn't afford it and he would do it later. He told us to just replace the clutch. The customer was informed of everything....
We contacted the customer again last week and explained it all to him again and he said okay, he'd be back in later for the transmission when he can.
Thank you.
Initial Consumer Rebuttal /* (3000, 11, 2017/09/27) */
THEY DID NOT DO THE WORK I WANTED OR CLEARED TO BE DONE TO THE 2006 CHEVY PICKUP ENOUGH ALREADY SAID . THEY ARE NOT TELLING THE TRUTH !
Final Business Response /* (4000, 15, 2017/10/12) */
The customer was informed at the time of service that the transmission and clutch were bad. The customer stated they could only afford the clutch. The clutch was completely destroyed. The customer advised that he would bring the vehicle back for the transmission work. We can not replace the transmission and clutch all for the price of the clutch price.
Thank you.
Initial Business Response /* (1000, 5, 2017/01/30) */
We have been trying to contact the customer for the past three days, but the customer has not answered their phone and their phone's mailbox is full, so we can't leave a message. We want to talk to the customer and make them 100% satisfied, but...
can't do that if we can't contact them. If you could please have the customer contact us at XXX-XXX-XXXX or at XXX-XXX-XXXX, we would greatly appreciate it. Ask for [redacted].
Thank you,
I-65 Auto & Trans Management
Initial Consumer Rebuttal /* (2000, 7, 2017/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I currently dont have a working phone to call. After driving an hour to go get the right tranny that was pulled from my car I still dont have alot of it. No flywheel, no torque converter, no clutch plates, no pump, no filter, all I had was the tranny case and valve body. That being said it makes it hard to use it as a core when I got no core. I was told I was given back every single part. Apparently not. However I would be satisfied if you guys would refund the tow fee since I had to drive an hour there and an hour back over the shops mistake. You guys have my address, mail me a check to [redacted] at the address you have when you towed the car. If I recieve a refund by mail I will remove the review that I put on here. Thank you.
Initial Business Response /* (1000, 8, 2015/07/21) */
Contact Name and Title: tom manager
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@msn.com
We Contacted Mr [redacted] And He Agreed To Bring The Whole Vehicle For Us To Look At.We Have Not Seen The Customer Back Yet.We Will Fix Mr...
[redacted] Vehicle At NO Charge.
OFFER:
We Did Not Do The Transmission Install But We Will Fix His Transmission At No Charge!!
Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: Tom (Manager)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer brought truck in for transmission case replacement. Customer stated that all he wanted replaced was the transmission case and...
that the transmission was good. Advised customer after tear down that the transmission needed more than just a case replacement. Regular price for transmission replacement was $2496.52. Customer declined and stated he had only XXXX-XXXX dollars to work with. We reduced the cost to $1599.99. We advised customer that the vehicle could have more problems and that's why the case broke. Vehicle has 246,000 miles on it. We replaced the transmission a second time at no charge and sent his drive shaft out to get balanced and repaired, which is what caused the transmission case to break. Customer paid $300 for the drive shaft repair and picked up the vehicle. Customer stated that they are satisfied.
Thank you.
OFFER:
Replaced the transmission at no charge, even though it was caused by the drive shaft.
Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: Tom (Manager)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer brought in the vehicle for us to inspect the front bumper. We found a scuff mark on the front bumper, we removed the scuff mark....
The customer stated they were satisfied and the case would be closed.
Thank you.
OFFER:
We already removed the scuff mark off the bumper.
Initial Business Response /* (1000, 16, 2015/08/28) */
Have talked to the customer awhile ago and said he was removing the complaint. The customer is completely satisfied.
Any questions please contact Pete.
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 24, 2015/10/12) */
I still don't...
have my car or is the bill being adjusted today is Oct,12 2005 . I sent the response to my warranty co. And they are making me pay the unadjusted time limited price!
Final Business Response /* (4000, 33, 2015/10/30) */
The customer picked up the vehicle and has stated he is satisfied. If you have any questions feel free to contact the customer. The extended warranty company took a long time to approve the claim; the customer understands and is satisfied.
Thank you,
I-65 Auto & Trans Management
The brake lines on the vehicle were all rusted. We are not responsible for the brake lines. We told the customer and showed them the brake lines, we also took pictures of the rusty brake lines. We did not have anything to do with the brake line breaking.
Thank you
Initial Business Response /* (1000, 14, 2017/04/18) */
The customer authorized us to remove and tear down the transmission for inspection. After the transmission was removed and inspected, we found that the transmission was not rebuild-able. We advised the customer and the customer came and picked...
up their vehicle, but didn't pickup their transmission. We called the customer and let them know that the transmission was here. He came back the next day and picked up his transmission. We never took the customer's transmission, the customer didn't pick it up when they picked up their vehicle.
Thank you.
Initial Business Response / [redacted] (1000, 9, 2017/09/12) */ The customer was called and told the transmission should be replaced, we gave the customer a price and he said that he couldn't afford it and he would do it laterHe told us to just replace the clutchThe customer was informed of everything We contacted the customer again last week and explained it all to him again and he said okay, he'd be back in later for the transmission when he can Thank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/09/27) */ THEY DID NOT DO THE WORK I WANTED OR CLEARED TO BE DONE TO THE CHEVY PICKUP ENOUGH ALREADY SAID THEY ARE NOT TELLING THE TRUTH ! Final Business Response / [redacted] (4000, 15, 2017/10/12) */ The customer was informed at the time of service that the transmission and clutch were badThe customer stated they could only afford the clutchThe clutch was completely destroyedThe customer advised that he would bring the vehicle back for the transmission workWe can not replace the transmission and clutch all for the price of the clutch price Thank you
Initial Business Response / [redacted] (1000, 8, 2015/07/21) */ Contact Name and Title: tom manager Contact Phone: XXX XXX XXXX Contact Email: [redacted] @msn.com We Contacted Mr [redacted] And He Agreed To Bring The Whole Vehicle For Us To Look At.We Have Not Seen The Customer Back Yet.We Will Fix Mr [redacted] Vehicle At NO Charge OFFER: We Did Not Do The Transmission Install But We Will Fix His Transmission At No Charge!!
Initial Business Response / [redacted] (1000, 14, 2017/04/18) */ The customer authorized us to remove and tear down the transmission for inspectionAfter the transmission was removed and inspected, we found that the transmission was not rebuild-ableWe advised the customer and the customer came and picked up their vehicle, but didn't pickup their transmissionWe called the customer and let them know that the transmission was hereHe came back the next day and picked up his transmissionWe never took the customer's transmission, the customer didn't pick it up when they picked up their vehicle Thank you
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: Tom (Manager) Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Customer brought truck in for transmission case replacementCustomer stated that all he wanted replaced was the transmission case and that the transmission was goodAdvised customer after tear down that the transmission needed more than just a case replacementRegular price for transmission replacement was $Customer declined and stated he had only XXXX-XXXX dollars to work withWe reduced the cost to $We advised customer that the vehicle could have more problems and that's why the case brokeVehicle has 246,miles on itWe replaced the transmission a second time at no charge and sent his drive shaft out to get balanced and repaired, which is what caused the transmission case to breakCustomer paid $for the drive shaft repair and picked up the vehicleCustomer stated that they are satisfied Thank you OFFER: Replaced the transmission at no charge, even though it was caused by the drive shaft
(The consumer indicated he/she
DID NOT accept the response from the business.)
First of all, the car was taken there due to the fact it was not getting out of gearThey said it was the transmissionAllegedly replaced that transmissionBeing they had it there on their premises for close to a yearThey took it on numerous test drives which they stated was still slipping gearsThey had the car towed home almost a year later stating the brake lines were brokeHow did they test drive it all these time with if the brake lines were broke? Also they never made mention to this until the time of deliverySecondly, the car still does not come out of gear and still stallsIt was NOT fixedAnd that is the most major concernOver $+ was given to them to fix the car and it is NOT fixedAnd they will not increase the warrantyI would not trust them to fix this car againAnd we want full money backNow I have a car I can't drive and paid a high amount of money for to have it delivered back in the same broken condition
Initial Business Response /* (1000, 6, 2017/04/18) */
Customer's vehicle was repaired in a timely manorPlease have the customer contact us with any concernsThe customer stated they were satisfied when they picked up the vehicle
Thank you
Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: tom manager
Contact Phone:
Contact Email: ***@msn.com
When We Picked Up The Vehicle From Her House The Alarm Was Going OnThis Vehicle Has A Aftermarket Alarm And We Advised Customer That Her
Alarm Was Not Messed With By Our Shop..This Alarm Has A Board That Goes Bad And Is Currently Being Replaced By The Manufacture Of The Alarm Because It Was A DefectWe Also Had A Alarm Company Look AT It Broadway Auto Glass REP: Name is ZHe Agreed It Is A Common Problem With This Aftermarket Alarm AND NOT RELATED TO TRANSMISSION REPAIRWe Also Replaced a Engine Cam Sensor At No Charge To Fix Her Check Engine
OFFER:
Replaced Engine Parts For Check Engine At No Charge And Checked Alarm By us And Other Facility
Initial Business Response /* (1000, 9, 2016/12/06) */
Everything was resolved with the customer and the customer stated they would remove the complaintThank you
Initial Business Response /* (1000, 9, 2017/08/07) */
The customer has a warranty and if the customer is having any trouble, they can bring the vehicle in and it will be fixedWe could also tow the vehicle in at no charge if the customer wants
Thank you
Initial Business Response /* (1000, 10, 2016/12/29) */
In reference to *** ***, the van is a Dodge VanThe vehicle is years old and we explained to the customer that getting parts is sometimes difficultWe gave them the part that was needed and they took several months to find the
partThe customer thought we were delaying them at first, but once we showed them the wire harness that was melted that we needed, they realized how hard it was to findThen they found it at a junkyardThe one they brought us was the wrong one and we had to modify it to make it workThe customer was advised this vehicle is an antique and parts are more scarce since we cannot get them from the dealer because they are discontinuedWe have tried everything to satisfy the customer, this van has lots of wiring issues and all the linkages are all frozen and rustedCustomer was advised if they are going to keep this vehicle for a long time they need to change the entire wire harness for the vehicle, and all the linkagesAdvised customer that this vehicle needs to be restored or this vehicle will continue to have wiring problems
Thank you,
I-Auto & Trans Management
Initial Consumer Rebuttal /* (3000, 12, 2017/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After giving us the damaged part off the van, it took us approximately three weeks to find the replacement, not several monthsWe found the exact same part off of the same vehicle that we found at a junkyard, and even so, if it was incorrect we were never notified that was the caseWe brought the van in to have the transmission fixed, so frozen rusty linkages would have never been frozen or rusty if the van would have been tended to in a timely manner, seeing that we first took it to I-on June 15, It is impossible for anything to freeze on a vehicle in the summer, and there was no rust problem when we first brought the van inWiring issues were not even brought to our attention until AFTER their first failed attempted to repair the transmission, on June 24, And aside from the broken transmission or these 'wiring problems,' my air breezer, cup holders, and latch/rod off the hood have nothing to do with these issues, so why are they missing off my vehicle? Regardless of what is now damaged on my van, not only have I paid for a transmission to be fixed that isn't, but they also still have possession of my vanWhen I call to see about getting the van returned, they give me the run-round and say they'll call me back, but never do
I want a refund, and my vehicle
Final Business Response /* (4000, 17, 2017/01/23) */
We have talked to the customer and the customer agreed to come and make an agreement that will satisfy both parties
Thanks you,
I-Auto & Trans Inc
Final Consumer Response /* (2000, 19, 2017/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept what the business has proposed as a resolution, however I do not regard this case as being closed until our agreement has been followed through and fulfilled
Initial Business Response /* (1000, 9, 2017/09/12) */
The customer was called and told the transmission should be replaced, we gave the customer a price and he said that he couldn't afford it and he would do it later. He told us to just replace the clutch. The customer was informed of everything....
We contacted the customer again last week and explained it all to him again and he said okay, he'd be back in later for the transmission when he can.
Thank you.
Initial Consumer Rebuttal /* (3000, 11, 2017/09/27) */
THEY DID NOT DO THE WORK I WANTED OR CLEARED TO BE DONE TO THE 2006 CHEVY PICKUP ENOUGH ALREADY SAID . THEY ARE NOT TELLING THE TRUTH !
Final Business Response /* (4000, 15, 2017/10/12) */
The customer was informed at the time of service that the transmission and clutch were bad. The customer stated they could only afford the clutch. The clutch was completely destroyed. The customer advised that he would bring the vehicle back for the transmission work. We can not replace the transmission and clutch all for the price of the clutch price.
Thank you.
Initial Business Response /* (1000, 5, 2017/01/30) */
We have been trying to contact the customer for the past three days, but the customer has not answered their phone and their phone's mailbox is full, so we can't leave a message. We want to talk to the customer and make them 100% satisfied, but...
can't do that if we can't contact them. If you could please have the customer contact us at XXX-XXX-XXXX or at XXX-XXX-XXXX, we would greatly appreciate it. Ask for [redacted].
Thank you,
I-65 Auto & Trans Management
Initial Consumer Rebuttal /* (2000, 7, 2017/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I currently dont have a working phone to call. After driving an hour to go get the right tranny that was pulled from my car I still dont have alot of it. No flywheel, no torque converter, no clutch plates, no pump, no filter, all I had was the tranny case and valve body. That being said it makes it hard to use it as a core when I got no core. I was told I was given back every single part. Apparently not. However I would be satisfied if you guys would refund the tow fee since I had to drive an hour there and an hour back over the shops mistake. You guys have my address, mail me a check to [redacted] at the address you have when you towed the car. If I recieve a refund by mail I will remove the review that I put on here. Thank you.
Initial Business Response /* (1000, 8, 2015/07/21) */
Contact Name and Title: tom manager
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@msn.com
We Contacted Mr [redacted] And He Agreed To Bring The Whole Vehicle For Us To Look At.We Have Not Seen The Customer Back Yet.We Will Fix Mr...
[redacted] Vehicle At NO Charge.
OFFER:
We Did Not Do The Transmission Install But We Will Fix His Transmission At No Charge!!
Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: Tom (Manager)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer brought truck in for transmission case replacement. Customer stated that all he wanted replaced was the transmission case and...
that the transmission was good. Advised customer after tear down that the transmission needed more than just a case replacement. Regular price for transmission replacement was $2496.52. Customer declined and stated he had only XXXX-XXXX dollars to work with. We reduced the cost to $1599.99. We advised customer that the vehicle could have more problems and that's why the case broke. Vehicle has 246,000 miles on it. We replaced the transmission a second time at no charge and sent his drive shaft out to get balanced and repaired, which is what caused the transmission case to break. Customer paid $300 for the drive shaft repair and picked up the vehicle. Customer stated that they are satisfied.
Thank you.
OFFER:
Replaced the transmission at no charge, even though it was caused by the drive shaft.
Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: Tom (Manager)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer brought in the vehicle for us to inspect the front bumper. We found a scuff mark on the front bumper, we removed the scuff mark....
The customer stated they were satisfied and the case would be closed.
Thank you.
OFFER:
We already removed the scuff mark off the bumper.
Initial Business Response /* (1000, 16, 2015/08/28) */
Have talked to the customer awhile ago and said he was removing the complaint. The customer is completely satisfied.
Any questions please contact Pete.
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 24, 2015/10/12) */
I still don't...
have my car or is the bill being adjusted today is Oct,12 2005 . I sent the response to my warranty co. And they are making me pay the unadjusted time limited price!
Final Business Response /* (4000, 33, 2015/10/30) */
The customer picked up the vehicle and has stated he is satisfied. If you have any questions feel free to contact the customer. The extended warranty company took a long time to approve the claim; the customer understands and is satisfied.
Thank you,
I-65 Auto & Trans Management
The brake lines on the vehicle were all rusted. We are not responsible for the brake lines. We told the customer and showed them the brake lines, we also took pictures of the rusty brake lines. We did not have anything to do with the brake line breaking.
Thank you
Initial Business Response /* (1000, 14, 2017/04/18) */
The customer authorized us to remove and tear down the transmission for inspection. After the transmission was removed and inspected, we found that the transmission was not rebuild-able. We advised the customer and the customer came and picked...
up their vehicle, but didn't pickup their transmission. We called the customer and let them know that the transmission was here. He came back the next day and picked up his transmission. We never took the customer's transmission, the customer didn't pick it up when they picked up their vehicle.
Thank you.