Thank you for contacting us regarding our customer, [redacted] [redacted] received delivery of her furniture on August 20th and contacted our Service Department on October 18th to indicate that when she sits on the middle seat, she can feel the metal underneath A technician was dispatched to the customer's home and found that there were several cigarette burns on the seat casings He inspected the frame, springs, and mechanism and everything is up to manufacturer standards The only option at this point is to have the technician visit her home again and add additional padding to the arms and foam to the seats [redacted] was offered this option but refusedAlong with this letter we are also sending copies of the pictures showing the cigarette burns and all correspondence between [redacted] and Ashley Furniture Homestore If you should need any additional information, please do not hesitate to contact me at [redacted] Extension ***Monica M [redacted] Ashley Furniture Homestore
We have received the complaint regarding our mutual customer, [redacted] *** [redacted] purchased furniture from our Ledgewood store and the dinette set was delivered in the beginning of October We have attached a copy of the picture that [redacted] sent to our Service Department Unfortunately, this damage is customer caused and not a manufacturing defect All our furniture carries a one year manufacturer warranty Customers do have the option to purchase the extended warranty at an additional cost which would cover this type of accidental damage However, [redacted] did not purchase the protection and it is only available for customers to purchase up until the day of their delivery Our only option at this point, is to provide the name of a technician who could repair the damage to [redacted] table but she would responsible for all costs of the repairIf you need any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms***, The issue with Ms [redacted] 's recliner has been resolved The technician went out to the customer's home and repaired the recliner When I spoke with Ms [redacted] she indicated that she felt that she was getting the "run around" from [redacted] , who we use to repair our customer's furniture issues She indicated that the person that she spoke to at [redacted] was not very helpful with trying to get her an appointment in a timely manner Ms [redacted] also mentioned that the technician they sent, Frank, indicated to her that he lived minutes from her home and could have been there in minutes any morning before her scheduled service date Unfortunately, Ashley Furniture has no control over [redacted] They are a third party company that we use to repair customer's furniture On the same day that I spoke with Ms [redacted] , I did contact [redacted] and spoke with Sasha I did relay Ms [redacted] 's concerns to her at that time If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PMSincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they replace the damaged dresser in a timely manor including proper installation we will have no further complaints Regards, [redacted]
We have received your second notification regarding [redacted] *** Our Service Department has contacted [redacted] and offered to replace the table for her She was advised to purchase the protection plan to ensure that if a situation like this happens again, the table will be covered [redacted] is going to think about the offer and get back to our Serivce Department with an answerIf you need any additional assistance, please do not hesitate to contact me at [redacted] extension [redacted] between the hours of 10:AM to 5:PM Sincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms [redacted] , Thank you for contacting us regarding our customer Amy *** At this time, her [redacted] account has been refunded an additional amount of $ She has been advised of this informationIf you should require any additional information, please do not hesitate to contact me at ###-###-#### between the hours of 10:AM to 5:PMSincerely, Monica [redacted] Ashley Furniture Homestore Edison, NJ
Complaint: [redacted] I am rejecting this response because:As far as I'm concerned they did nothing in a timely manner So as I told Monica I just won't buy anymore furniture from them I still think it was unnecessary for me to go this far, and still get the Sept 3rd date Their problem is with ***, they should see to it that this kind of turn around is done more quickly Thank you for your time Regards, [redacted]
I apologize for the responding but our dog had just died!! Ashley furniture NEVER called or relayed any type of message regarding our parts! Therefore I didn’t even know they were sending the parts and we were away on vacation so I had to scramble to find someone to get the packages and luckily my husband has an account with UPS that notified him of the delivery otherwise they would have been outside for a few days! And what am I suppose to do with a box of parts????
Dear [redacted] We have received the dispute notification regarding [redacted] [redacted] was offered a credit in the amount of $on March 9th to use towards a future purchase at Ashley Furniture Homestore [redacted] is aware of this offer If you need any additional information, please do not hesitate to contact me a [redacted] extension [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
The parts have been delivered to the customer’s address I reached out to our representative at the Protection Plan Company and left a message indicating that the customer has the parts and is ready to have a technician dispatched to her home to repair the damage If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear Ms [redacted] , Thank you for contacting us regarding our mutual customer, [redacted] I spoke with Ms [redacted] today and we are picking up the loaner mattress from her residence on October 9th Ms [redacted] has already had the funds returned to her credit card If you require any additional information, please do not hesitate to contact me at ###-###-#### between the hours of 10:AM to 5:PM Sincerely, [redacted] Ashley Furniture Homestore [redacted] **
Complaint: [redacted] I am rejecting this response because: Spoke to Monica and nothing was accomplishedSo the case went no wereIn ending the conversation there was nothing done Thank you for help Regards, [redacted]
Dear Ms [redacted] , Mrs [redacted] purchased furniture from our Toms River location and received delivery on August 12th She contacted the Service Department the following day to state that the recliner was stuck in the open position We did try to rectify the situation for the customer by offering an appointment with a technician the following day, however, the customer was not going to be home As a result, the customer was assigned an appointment with a service technician for September 3rd The technician was able to replace the power switch to complete the repair If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear [redacted] Thank you for contacting us regarding [redacted] *** At this time, the customer is due to receive a prorated refund in the amount of $ A corporate check will be mailed to the customer and they should receive the check within seven to ten business daysIf you require any additional information, please do not hesitate to contact me at [redacted] Extension between the hours of 10:AM to 5:PM Sincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear We have received the complaint filed from our customer [redacted] We have contacted [redacted] regarding the issues with their furniture They have agreed to allow a technician into their home to inspect the damage to their furniture The technician will determine what needs to be replaced and we will order all replacement parts to be sent directly to the customer's home Once received, they will contact us and we will dispatch a technician to their home to service their furnitureIf you need any additional information, please do not hesitate to contact me directly at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms [redacted] Thank you for contacting us regarding Mr [redacted] 's concerns Due to the delay in getting another service technician out to his residence, we are going to exchange the table as a one-time courtesy for him I told him that he would be receiving a phone call on either Monday or Tuesday with a new delivery day If you require any additional information, please do not hesitate to contact me at [redacted] Ext [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, [redacted] Ashley Furniture Homestore Edison, NJ
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Originally I requested a statement credit for the sofas and they have given me a store credit for the amount As I mentioned before we do have two matching recliners with the sofas I did go on their site and also visited their store to see if I find something matching to the recliners But I had no luck finding something matching to reclinersMay be they can give me a credit for a whole set including recliners and I can get a new set(suggestion) I appreciate your prompt responseThank you Regards, Neelam Desai
Dear Ms. ***, I spoke with Ms. [redacted] regarding the issue with her recliner. She is stating that she was not given the opportunity for "next day service", however, it is documented with the service center that one of the supervisors spoke to her the following day. Ms. [redacted] was not able to take service at the time that she was given due to a previous engagement. At this time, the repair to her recliner has been resolved. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Thank you for contacting us regarding our customer, [redacted] [redacted] received delivery of her furniture on August 20th and contacted our Service Department on October 18th to indicate that when she sits on the middle seat, she can feel the metal underneath A technician was dispatched to the customer's home and found that there were several cigarette burns on the seat casings He inspected the frame, springs, and mechanism and everything is up to manufacturer standards The only option at this point is to have the technician visit her home again and add additional padding to the arms and foam to the seats [redacted] was offered this option but refusedAlong with this letter we are also sending copies of the pictures showing the cigarette burns and all correspondence between [redacted] and Ashley Furniture Homestore If you should need any additional information, please do not hesitate to contact me at [redacted] Extension ***Monica M [redacted] Ashley Furniture Homestore
We have received the complaint regarding our mutual customer, [redacted] *** [redacted] purchased furniture from our Ledgewood store and the dinette set was delivered in the beginning of October We have attached a copy of the picture that [redacted] sent to our Service Department Unfortunately, this damage is customer caused and not a manufacturing defect All our furniture carries a one year manufacturer warranty Customers do have the option to purchase the extended warranty at an additional cost which would cover this type of accidental damage However, [redacted] did not purchase the protection and it is only available for customers to purchase up until the day of their delivery Our only option at this point, is to provide the name of a technician who could repair the damage to [redacted] table but she would responsible for all costs of the repairIf you need any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms***, The issue with Ms [redacted] 's recliner has been resolved The technician went out to the customer's home and repaired the recliner When I spoke with Ms [redacted] she indicated that she felt that she was getting the "run around" from [redacted] , who we use to repair our customer's furniture issues She indicated that the person that she spoke to at [redacted] was not very helpful with trying to get her an appointment in a timely manner Ms [redacted] also mentioned that the technician they sent, Frank, indicated to her that he lived minutes from her home and could have been there in minutes any morning before her scheduled service date Unfortunately, Ashley Furniture has no control over [redacted] They are a third party company that we use to repair customer's furniture On the same day that I spoke with Ms [redacted] , I did contact [redacted] and spoke with Sasha I did relay Ms [redacted] 's concerns to her at that time If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PMSincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they replace the damaged dresser in a timely manor including proper installation we will have no further complaints Regards, [redacted]
We have received your second notification regarding [redacted] *** Our Service Department has contacted [redacted] and offered to replace the table for her She was advised to purchase the protection plan to ensure that if a situation like this happens again, the table will be covered [redacted] is going to think about the offer and get back to our Serivce Department with an answerIf you need any additional assistance, please do not hesitate to contact me at [redacted] extension [redacted] between the hours of 10:AM to 5:PM Sincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms [redacted] , Thank you for contacting us regarding our customer Amy *** At this time, her [redacted] account has been refunded an additional amount of $ She has been advised of this informationIf you should require any additional information, please do not hesitate to contact me at ###-###-#### between the hours of 10:AM to 5:PMSincerely, Monica [redacted] Ashley Furniture Homestore Edison, NJ
Complaint: [redacted] I am rejecting this response because:As far as I'm concerned they did nothing in a timely manner So as I told Monica I just won't buy anymore furniture from them I still think it was unnecessary for me to go this far, and still get the Sept 3rd date Their problem is with ***, they should see to it that this kind of turn around is done more quickly Thank you for your time Regards, [redacted]
I apologize for the responding but our dog had just died!! Ashley furniture NEVER called or relayed any type of message regarding our parts! Therefore I didn’t even know they were sending the parts and we were away on vacation so I had to scramble to find someone to get the packages and luckily my husband has an account with UPS that notified him of the delivery otherwise they would have been outside for a few days! And what am I suppose to do with a box of parts????
Dear [redacted] We have received the dispute notification regarding [redacted] [redacted] was offered a credit in the amount of $on March 9th to use towards a future purchase at Ashley Furniture Homestore [redacted] is aware of this offer If you need any additional information, please do not hesitate to contact me a [redacted] extension [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
The parts have been delivered to the customer’s address I reached out to our representative at the Protection Plan Company and left a message indicating that the customer has the parts and is ready to have a technician dispatched to her home to repair the damage If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear Ms [redacted] , Thank you for contacting us regarding our mutual customer, [redacted] I spoke with Ms [redacted] today and we are picking up the loaner mattress from her residence on October 9th Ms [redacted] has already had the funds returned to her credit card If you require any additional information, please do not hesitate to contact me at ###-###-#### between the hours of 10:AM to 5:PM Sincerely, [redacted] Ashley Furniture Homestore [redacted] **
Complaint: [redacted] I am rejecting this response because: Spoke to Monica and nothing was accomplishedSo the case went no wereIn ending the conversation there was nothing done Thank you for help Regards, [redacted]
Dear Ms [redacted] , Mrs [redacted] purchased furniture from our Toms River location and received delivery on August 12th She contacted the Service Department the following day to state that the recliner was stuck in the open position We did try to rectify the situation for the customer by offering an appointment with a technician the following day, however, the customer was not going to be home As a result, the customer was assigned an appointment with a service technician for September 3rd The technician was able to replace the power switch to complete the repair If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear [redacted] Thank you for contacting us regarding [redacted] *** At this time, the customer is due to receive a prorated refund in the amount of $ A corporate check will be mailed to the customer and they should receive the check within seven to ten business daysIf you require any additional information, please do not hesitate to contact me at [redacted] Extension between the hours of 10:AM to 5:PM Sincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear We have received the complaint filed from our customer [redacted] We have contacted [redacted] regarding the issues with their furniture They have agreed to allow a technician into their home to inspect the damage to their furniture The technician will determine what needs to be replaced and we will order all replacement parts to be sent directly to the customer's home Once received, they will contact us and we will dispatch a technician to their home to service their furnitureIf you need any additional information, please do not hesitate to contact me directly at [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, Monica M [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms [redacted] Thank you for contacting us regarding Mr [redacted] 's concerns Due to the delay in getting another service technician out to his residence, we are going to exchange the table as a one-time courtesy for him I told him that he would be receiving a phone call on either Monday or Tuesday with a new delivery day If you require any additional information, please do not hesitate to contact me at [redacted] Ext [redacted] between the hours of 10:AM to 5:PM Monday through FridaySincerely, [redacted] Ashley Furniture Homestore Edison, NJ
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Originally I requested a statement credit for the sofas and they have given me a store credit for the amount As I mentioned before we do have two matching recliners with the sofas I did go on their site and also visited their store to see if I find something matching to the recliners But I had no luck finding something matching to reclinersMay be they can give me a credit for a whole set including recliners and I can get a new set(suggestion) I appreciate your prompt responseThank you Regards, Neelam Desai
Dear Ms. ***, I spoke with Ms. [redacted] regarding the issue with her recliner. She is stating that she was not given the opportunity for "next day service", however, it is documented with the service center that one of the supervisors spoke to her the following day. Ms. [redacted] was not able to take service at the time that she was given due to a previous engagement. At this time, the repair to her recliner has been resolved. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ