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Review: We have documentation showing the following in regards to the purchase of the Ormus Bed as falsely advertised by Michelangelo Designs.

purchase order to Michelangelo Designs of the Ormus King Bed 4/16/2013

Michelangelo's website advertising the bed on 3/24/2013 - from which we based our purchase on

Two Additional website pages dated 1/16/2014 and 1/17/2014 showing the Ormus Bed advertised by Michelangelo Designs

Michelangelo's updated website 1/17/2014 - this was after we brought it to their attention that they had been misrepresenting the merchandise that they sold to us.

When we notified Michelangelo Designs that the bed base didn't match what we ordered, they told us that the manufacturer of the bed had made a change to the design. But we were never notified of this, nor was their website changed until we notified them hat it was still being misrepresented. In the meantime, our client, the end user contacted the [redacted] Commission, who contacted the manufacturer in Italy to inquire if a design change had been made to the bed. It was confirmed that NO change was made to the bed.

Our client to continues to ask for the Ormus bed that was she had seen in the Michelangelo Designs advertisement on 3/24/2013 and from which she agreed to make the purchase.Desired Settlement: our client would like that the correct bed base be sent to her at no additional charge.



I am writing referencing complaint ID [redacted] where a customer filed a complaint. I called and was told to email you. The case was resolved before the close date, yet the complaint is still shown on the website. Can we please take the complaint off of the site since the issue was resolved back in February?

Feel free to contact me via email or call me during regular business hours at [redacted] and ask for [redacted]. Let me know if there is anything I need to do.

Thank you,[redacted]

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Description: Furniture - Wholesale

Address: 2 Main Ave, Passaic, New Jersey, United States, 07055-4417


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