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Michelangelo Marble & Granite Co Ltd.

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Reviews Michelangelo Marble & Granite Co Ltd.

Michelangelo Marble & Granite Co Ltd. Reviews (1)

Light grey Granite counters are showing many rust spots coming onto the surface of the granite along with fine cracks in the granite. Granite installed in the spring of 2014. I phoned the owner as soon as the rust spots started showing and they recommended we try a product called [redacted] that we could not find locally but had a friend bring it home from US in April. This did nothing at all. We have forwarded to the company pictures of the many rust spots and they agree the solution is to replace the counters but at our expense. [redacted]. [redacted]. This company said it sealed the granite before installation. The owner has said he will not stand behind the product just the workmanship which is also not good. [redacted]. They will not reply to us at all. [redacted]Desired SettlementWe would like this company to come to our home and see for themselves in person the granite counters. The counters need to be replaced if they cannot be fixed [redacted].Business Response The granite in this condo was selected and purchased by [redacted], who agreed to the terms and conditions as shown in the attached order form. The current owners are not the original purchasers. When Mrs. [redacted] called about discoloration in the granite, we inquired as to what cleaning product was used, and we offered to give her a product called [redacted], however, she never picked it up. We also asked if she was willing to pay for a service call. In our last correspondence we offered her a discount on a replacement and have not heard back. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We purchased the condo from the previous owner in June 2014. The counters were put in in May of 2014. We paid the previous owner for the counters and we are the ones who own and live with these counters. In dealing with the company we assurred them we have only used soap and water on the counters not any cleaning products which if used should not cause fine cracks in the granite at any rate. They did mention the [redacted] product but did not offer us any until months after when we had already found some and tried it to no avail. They also did not ever speak of sending anyone out to see the counters even at our expense. The granite is defective. There is no other explanation for the fine cracks and blotches of rust appearing all over. This company did say the counters should be replaced at our expense. One of their employees did mention perhaps they would give us a 20% discount on new counters. [redacted]Final Business Response Granite is a natural product and no two slabs are ever alike. [redacted]These mineral inclusions are part of the material and are not considered a flaw. [redacted] As we said [redacted], even though Mr. and Mrs. [redacted] are not our customers (the granite was purchased by the previous owner of the condo and they would have bought it from him), we have already made the offer of a discount, if they want to get different counters. [redacted]

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Description: Mason Contractors

Address: 340 Avenue A South, Saskatoon, Saskatchewan, Canada, S7M 5T5

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