Michelin North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your assistance Regards, [redacted]

March 10, 2015Revdex.com of Upstate CarolinaAttn: [redacted] North Church Street Suite CGreenville, SC 29601RE ( [redacted] ***)Revdex.com#: ( [redacted] )Michelin File#:( [redacted] )Dear ***,We received your email regarding [redacted] and appreciate the opportunity to respond.We contacted [redacted] yesterday and discussed her tire concernsWe discussed the BFGoodrich Warranty and advised her that comfort is not covered under the BFGoodrich warrantyThe BFGoodrich Passenger and Light Truck Tire Limited Warranty covers your tires against defects in workmanship and materials for the life of the original usable tread, or six years from date of purchase, whichever comes firstAfter discussing with the consumer, we acknowledged the miscommunications and agreed to reimburse [redacted] at full price, after prorating her BFGoodrich tires into Michelin brand.Sincerely,***Michelin Executive Response Team

Revdex.com of Upstate South Carolina Attn: [redacted] North Church Street, Suite C Greenville, SC 29601- RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear [redacted] We received your email regarding [redacted] and appreciate the opportunity to respond [redacted] purchased a used vehicle and had vibration after purchasing the vehicleThere are a number of mechanical issues that can cause a vibration issue Also, it is possible that an imbalance issue with a tire and wheel could be the source of the vibration [redacted] did not allow us the opportunity to assist prior to purchasing a replacement tire online I contacted [redacted] and requested him to surrender the alleged tire to the [redacted] car dealer and send me a copy of the invoice for the new tire We will refund him the amount due under the terms of the warrantyHe accepted my offer If there are additional questions, please do not hesitate to contact us.Sincerely, [redacted] &n

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

November 24, Revdex.com of Upstate South Carolina Attn: [redacted] North Church Street, Suite C Greenville, SC 29601- RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear [redacted] We received your email regarding [redacted] , complaint ID # [redacted] , dated November 16, 2014, and appreciate the opportunity to respondOn November 17, 2014, one of our Supervisors spoke with [redacted] She requested that we replace her tires at no chargeWe explained to her that she had received 23,miles of usage on her tiresThe mileage warranty on the Michelin Pilot MXMtires is 50,milesWe initially offered 45% discount on the tires given they were not completely worn outShe was not happy with the offer so we increased the offer to 60% discount as additional goodwill consideration She accepted the offerSincerely, [redacted] ***Executive Response Team Michelin No

Revdex.com of Upstate South Carolina Attn: [redacted] North Church Street, Suite C Greenville, SC 29601- RE: [redacted] Revdex.com ID#: [redacted] Michelin File #: [redacted] Dear [redacted] We received your email regarding [redacted] *** [redacted] and appreciate the opportunity to respond [redacted] contacted our office regarding a sidewall "blowout" on one the Michelin Tires installed on his [redacted] Crosstour Our warranty covers the tires for defects in workmanship and material for years or the usable life of the tread, whichever would come firstSidewall damage or injuries are conditions beyond our control as a manufacturer and not covered under the limited warranty [redacted] vehicle is a all-wheel drive vehicle and for all wheel drive vehicles, it is recommend to follow the OE manufacturer's guidelines [redacted] contacted our office after he had already purchased a competitor's tire The tire matrequirements is not a warrantable condition however any goodwill extended to the consumer would be based on the new tires being one of our products We left a voice message for [redacted] to call us back As a one time exception, we will refund [redacted] $which is equal to the price of one of the competitor's tires This will cover the cost of the tire that lost air If there are additional questions, please do not hesitate to contact us Sincerely, [redacted] Michelin North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint im good [redacted] has alread took responsibility for there mess upThey gave me a full refund on the tireI have sence talked to a bunch of tire guys and they have told me how bad you guys are about your warrantysThis can just stick around against you for everyone else to knowHORRIBLE WARRANTY AND SCAMthat is all Regards, [redacted] ***

February 2, 2015Revdex.com of Upstate CarolinaAttn: [redacted] North Church Street Suite CGreenville, SC 29601RE ( [redacted] Murray)Revdex.com# ( [redacted] )Michelin File # ( [redacted] )Dear ***,We received your email regarding [redacted] and appreciate the opportunity to respond.I have attempted several times to contact [redacted] by phone to discuss his concerns about his Michelin Pilot Sport A/S Plus tiresI ended up leaving a voice message, as well as sending [redacted] an email that we have contacted the local [redacted] Company, and spoke to [redacted] about his tiresAfter reviewing the previous offer of 30% with the dealer, I ended up changing the offer to a 50% adjustment (Goodwill) on new Michelin replacement tiresAlso, I requested in my email that [redacted] contact [redacted] at his local [redacted] Company or call us if he need to further discuss his concerns.Sincerely, [redacted] Michelin Executive Response Team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.This is unacceptable being that this "defect" caused me to fail a safety inspection which in turn caused me to miss time at work to resolve as well as the unexpected expense being that I had atleast 60% tread life left. Add this in addition to the mental anguish of driving on tires that have been deemed unsafe and could blow out at any time I think a full refund is atleast in order.Thanks Regards, [redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
I received the new blades via UPS yesterday although they have not yet been installedThank you!*** ***

Dear ***
We received your email regarding*** *** and appreciate the opportunity to respond
*** *** did submit an online redemption for the *** Fall Promotion and the submission was entered via the Reward Center website on 9/13/
The consumer called our ***
*** *** to verify the status on 9/and again on 10/to verify the status of the reward
We informed *** *** that the reward was exported and on the way to the consumer
We understand that the delivery this week is past the rebate processing time frame of weeks, however *** *** was told that her submission was being processed
Our promotions fulfillment center processed the reward card for mailing on 10/24, and *** *** can expect her reward any day now
If there are additional questions, please do not hesitate to contact us
*** ***
Executive Response Team
Michelin North America
*** *** ***

Dear ***ID # ***We received your letter of 12/31/regarding Daniel Washington and appreciate the opportunity to respond.We contacted *** *** regarding the *** Wiper Blades. We offered to replace the wiper blades at No Charge to him. He was satisfied with the
resolution. We have mailed the new wiper blades to him.We hope that you agree that this situation has been resolved. Please let us know if you require additional information.Sincerely,*** ***Executive Response TeamMichelin North America

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March 2, 2015Revdex.com of Upstate CarolinaAttn: *** ***North Church Street Suite CGreenville, SC 29601RE *** ***Revdex.com#: ***Michelin File# ***Dear ***,We received your email regarding *** *** *** and appreciate the opportunity to respond.We show on file
that *** *** *** contacted us about his tire issues and concerns and we discussed replacement at a 40% adjustment into replacement Michelin tires*** *** *** express to us that he was satisfied with the pro rata percentage and asked our representative for additional percentage offSo, we increased the amount to a 50% on replacement tires, per *** *** *** request through *** *** CenterWe provided *** *** Center with authorization to replace *** *** *** tires at 50%.If a tire is determined to be a warrantable condition, we will make an adjustment based on the unused portion of tread or mileage per the stated warrantyThat means if a tire has 50% of the tread remaining, you will receive a 50% discount toward the purchase of new Michelin tiresPer the dealer's inspection of *** ***' tires, they were worn 50%, thus the 50% discount offerYou will be responsible for the dealer services and taxes.Sincerely,***Michelin Executive Response Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  Michelin responded quickly and professionally. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  
 
Thank you very much for your assistance. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  We received less than 50% of the gurantee. [redacted] is trying to say that the tires are under inflated. It is a flat out lie and a scam. We have sensors on my wifes van and have never let the tires go flat or low. We also. Have a [redacted] member ship that offeres us free air. Being that we have 4 children we go to [redacted] alot at least once a week. It takes 5 min to use the free air system. The only time we have added air is when we got a nail in the back tire. My wife maintaines her oil changes and they also fill up the air in the tires. There info is incorrect. My dad has used nothing but michellin tires his whole life but has recently changed to BF Goodrich due to the fact he has had the same problems with the tires he bought for his van. I dont know why but they seem to be slapping a known name on a piece of garbage to try and make a quick buck. They are 0 for 2 with my family. My wife cannot drive her car due to the fact that her  "great tires" have failed her less than 1/2 way through there life. I now have to buy her new tires from somewere else at an expense that I didnt plan on spending for at leas another 2 years. Because im not putting my family at risk like they are. So in closing there name will be spread around and my fleet vehicles alll 25 of them will no longer use there tires eigther 
Regards,
[redacted]