Ref: Revdex.com Case # 11118680- Ken J [redacted] Dear MsPalmer Edwards:This communication is in response to your February 18, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted] ***.Just to clarity, in addition to the goodwill offer to retain Mr [redacted] as a satisfied customer of offering to pay half of the $charge to repair the leak if Mr [redacted] agrees to pay the other half, Tri Star Blairsville will also clean the seats.Please ask Mr [redacted] to contact Tri Star Blairsville Chrysler service advisor Christine Kowaleski if he would like to proceed with our offer and repairTri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr, [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,Director of Operations Tri Star Auto Group
ID [redacted] Ms [redacted] ,This letter is in reference to the matter listed aboveOn September 24, 2015, we sold Mr [redacted] a Ford Fand completed all necessary paperworkOn or about September 28th, Mr [redacted] returned to the dealership and was very agitatedAfter creating a disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr [redacted] maintained he was overcharged by $on the transactionAfter reviewing the paperwork, I can see no discrepancy in the agreed upon priceAlthough it may be possible that Mr [redacted] made an offer of $less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr [redacted] his trade in (a Chrysler Sedan) for the trade in amount less the $in dispute as a good will gestureWe take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claimsThe Ford rebate claim shows no "X" plan incentive as Mr [redacted] is not entitled to this programThough we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr [redacted] feels this wayShould you need any more information or if you'd like to contact me, my contact information is below.Gregory [redacted] T [redacted] ManagerTri Star Blairsville
RE: [redacted] ID [redacted] Ms [redacted] ,This letter is in response to your correspondence dated 4/16/2016.Ms [redacted] was conditionaliy approved for financing on 3/16/based on information she provided on her credit statementAt that time, she was given the car to drive on a dealer tag pending final review of the stipulations by the lender.Once reviewed, her income totaled per monthHer stated income on her credit application was $2,The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfiedOur finance manager Ben D [redacted] explained this as the only option for financing and set an appointment for 4/13/to discuss trading the car and obtaining financingMs [redacted] didn't keep the appointment and would not return calls at that pointWe were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car backWe had no means of securing financing at that point and the customer was not communicating with usIn reference to the allegations of MrD [redacted] raising his voice, we deny any such behaviorWe take customer satisfaction very seriously and know the value of professionalismIn any case where a customer is not completely satisfied, we take it very seriouslyHowever, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the dealership, I understand the process of buying a vehicleI understand that a goal is to do whatever is needed to get to a monthly payment each month on which a customer can affordThe dealership is to do whatever is needed to maintain a customers wish and do what is affordableI requested to keep my monthly payment and to not have a roll overDuring negotiation, I was told I would keep my same payment and have no roll overWhich is why I moved forward with purchasing the vehicleMy loan term was extended to maintain the monthly payment which I have no problem withI was also told no other bank would accept me as a customer because of my creditWhich is not true as well due to having a credit score over The reason for banks not accept ion me as a customer, was the reason of the large roll over from my previous vehicleI was told this information by the bank and questioned Tri-Star about this and was confirmed it was because of my roll overAfter having to review my sales agreement later, I noticed there were services added onto my loan such as the KeyCare ProgramWhich I was told was complimentaryI’m not sure it’s complimentary if a price of the program is on a sales slip and agreeing to purchase that optionI would have not opted into a service if I had to pay for itAlso, on my sales slip it does not say anywhere what I had to roll overDuring the short time a finance manager is going over a sales slip with a customer, do you have time to add up thousands of dollars and calculate the end amountYes, I signed the sales slip and agreed to purchase the vehicleHowever, it wasn’t until after I had an issue with my loan did I notice all the add-ons and the excessive amount of roll over that had to be added onto my loanAfter going to the dealership after finding this out, I was told thousands of dollars had to be rolled into my loanI questioned the finance manager and he told me he was wrong with the amount he initially gave meAs a customer, I do not appreciate not having all adequate information told to thoroughly or not being told at allI do not feel this transaction was not fair nor was it appropriate for a business to take care of a transactionI feel taken advantage of, especially in a situation that I had no option of avoidingThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already found another dealer to accept my car as a trade to get out of the leaseI was never offered an acceptable trade from Tri Star and I will never deal with them againThey have lied about the reasons the management was changed, refused to help me when it was their representatives who carried out this deceptive dealI would never have considered a lease under circumstancesI would have gladly kept the car I was drivingIt was their manager and sales man that came to me in the parking lot as I was leaving, because I refused the leaseThe manager is the one who backed up his "relative's" sales tactic assuring me as the "manager" I would incur no additional costs for mileageSo again I have no faith in this group or their new "management" Lies are all I keep hearing from themMy case is however resolved no thanks to Tri Star Regards, [redacted]
Ref: Revdex.com Case # [redacted] - [redacted] ***Dear Ms, P [redacted] This communication is in response to your October 26, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted] ***.Ms [redacted] purchased a vehicle from Tri Star Motors, Blairsville, PA May 2015.After receiving your letter, I contacted Ms [redacted] regarding her registration concernI apologized to Ms [redacted] for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewalShe stated she did not incur any chargesI again apologized to Ms [redacted] and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely, [redacted] Director of Operations Tri Star Automotive Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com,I would like to start off by saying that Tristar Somerset has recently answered my telephone call (and I'm certain they have caller ID because in previous phone calls I've placed, prior to the "deal in June 2015" I had had two separate sales department employees answer the phone acknowledging it was me prior to me stating anything Also, in a separate date, when I had called the service department, they too had acknowledged that they "weren't allowed to answer my calls" I also informed the owner of this on Monday Oct 26.",when I was personally speaking to him To add to this, the owner, Tom seemed to have no knowledge of how his staff was mid treating me in the less than professional manner Tom had me on hold as he called the service manager Rob Several minutes later he had transferred me to Rob to set up a time and date to bring my vehicle to be serviced for the 4+ time When I was transferred to Rob, I made the comment to him," oh, I see you are suddenly allowed to talk to me now?" He replied,"the boss transferred the phone call to me so I am now." Now, to rebuttal on the "deal" it was most definitely in the deal that the starter, rear tail gate and the loud noise would be taken care of prior to the sale! To be honest, the paperwork might not state about the leather seat, but I was most definitely promised by the sales rep Derek that I'd get the seat fixed and MY FRONT LICENSE PLATE COVERfrom my jeep would be given back to me These were not honored and followed through I NEVER made an appointment with the service department let alone and NOT SHOWN UP! That's a lie I had one time actually gotten through and had a tentative time scheduled but the service dept employee did not have a car for me to use while my car was being worked on so he told me when one became available he would call me back to make an official time for drop off! That phone call NEVER HAPPENED! Both titles to my vehicles that were traded in were absolutely turned over to Tristar once my balances were paid off at my credit union The fact that Tristar claims I did not disclose to them that I owed balances on both vehicles is also A LIE! I have the saved proof of conversations via text messages that prove what had happened throughout the entire deal! I have the valid proof from the sales manager takin the blame for the error on Tristars behalf I personally do not remember if I did or didn't tell them what my exact balance was BUT I ABSOLUTELY DISCLOSED TO THEM THAT I HAD A BALANCE ON BOTH VEHICLES!!!!!!!! That was disclosed on many occasions as this was the mail reason I was trading two vehicles in on the one! Now, when Tristar replaced the compressor it did NOT RESOLVE the loud noise Tristar tried to then make the warranty company pay for the problem that had been promised to be fixed for me prior to purchase The warranty company had down a customer service follow up call and asked what had happened to my car and wondered when the issue had occurred because it was odd I hadn't own the vehicle for very long and I was already making a claim I told the truth stating it was an issue prior to me owning the vehicle I do was to let it known that since my phone call on Oct 26,to the present , Tom the owner and Rob the service manager have been VERY PROFESSIONAL AND VERY NICE! Rob, is a super guy and very kind and able to work very well with trying to help me out! I guess he was just doing what he was told before But never ther less, Rob has been exceptional in his service I am thankful for his efforts Rob has had my vehicle at the shop since Oct 27,and I just received it back today November 5, They thought the air compressor was malfunctioning this time and they replaced this part now When I got in my car for the first time this afternoon it was still making the same exact noise it has always made I instantly called Rob back but he was in a meeting He had an employee reach out to me and told me that he personally would drive to my house in Monday and review this again! I'm very pleased with this service too! Although, I wish the issue would just be fixed I am satisfied with how Rob is treating me and taking charge of handling this problem! Please se know that I am being helped now and I just want this to be resolved! Thank you, [redacted] Regards, Carey Chiodo and Ryan Chiodo
Ref: Revdex.com Case # 11118680- Ken J [redacted] Dear MsPalmer Edwards:This communication is in response to your February 18, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted] ***.Just to clarity, in addition to the goodwill offer to retain Mr [redacted] as a satisfied customer of offering to pay half of the $charge to repair the leak if Mr [redacted] agrees to pay the other half, Tri Star Blairsville will also clean the seats.Please ask Mr [redacted] to contact Tri Star Blairsville Chrysler service advisor Christine Kowaleski if he would like to proceed with our offer and repairTri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr, [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,Director of Operations Tri Star Auto Group
ID [redacted] Ms [redacted] ,This letter is in reference to the matter listed aboveOn September 24, 2015, we sold Mr [redacted] a Ford Fand completed all necessary paperworkOn or about September 28th, Mr [redacted] returned to the dealership and was very agitatedAfter creating a disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr [redacted] maintained he was overcharged by $on the transactionAfter reviewing the paperwork, I can see no discrepancy in the agreed upon priceAlthough it may be possible that Mr [redacted] made an offer of $less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr [redacted] his trade in (a Chrysler Sedan) for the trade in amount less the $in dispute as a good will gestureWe take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claimsThe Ford rebate claim shows no "X" plan incentive as Mr [redacted] is not entitled to this programThough we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr [redacted] feels this wayShould you need any more information or if you'd like to contact me, my contact information is below.Gregory [redacted] T [redacted] ManagerTri Star Blairsville
RE: [redacted] ID [redacted] Ms [redacted] ,This letter is in response to your correspondence dated 4/16/2016.Ms [redacted] was conditionaliy approved for financing on 3/16/based on information she provided on her credit statementAt that time, she was given the car to drive on a dealer tag pending final review of the stipulations by the lender.Once reviewed, her income totaled per monthHer stated income on her credit application was $2,The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfiedOur finance manager Ben D [redacted] explained this as the only option for financing and set an appointment for 4/13/to discuss trading the car and obtaining financingMs [redacted] didn't keep the appointment and would not return calls at that pointWe were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car backWe had no means of securing financing at that point and the customer was not communicating with usIn reference to the allegations of MrD [redacted] raising his voice, we deny any such behaviorWe take customer satisfaction very seriously and know the value of professionalismIn any case where a customer is not completely satisfied, we take it very seriouslyHowever, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the dealership, I understand the process of buying a vehicleI understand that a goal is to do whatever is needed to get to a monthly payment each month on which a customer can affordThe dealership is to do whatever is needed to maintain a customers wish and do what is affordableI requested to keep my monthly payment and to not have a roll overDuring negotiation, I was told I would keep my same payment and have no roll overWhich is why I moved forward with purchasing the vehicleMy loan term was extended to maintain the monthly payment which I have no problem withI was also told no other bank would accept me as a customer because of my creditWhich is not true as well due to having a credit score over The reason for banks not accept ion me as a customer, was the reason of the large roll over from my previous vehicleI was told this information by the bank and questioned Tri-Star about this and was confirmed it was because of my roll overAfter having to review my sales agreement later, I noticed there were services added onto my loan such as the KeyCare ProgramWhich I was told was complimentaryI’m not sure it’s complimentary if a price of the program is on a sales slip and agreeing to purchase that optionI would have not opted into a service if I had to pay for itAlso, on my sales slip it does not say anywhere what I had to roll overDuring the short time a finance manager is going over a sales slip with a customer, do you have time to add up thousands of dollars and calculate the end amountYes, I signed the sales slip and agreed to purchase the vehicleHowever, it wasn’t until after I had an issue with my loan did I notice all the add-ons and the excessive amount of roll over that had to be added onto my loanAfter going to the dealership after finding this out, I was told thousands of dollars had to be rolled into my loanI questioned the finance manager and he told me he was wrong with the amount he initially gave meAs a customer, I do not appreciate not having all adequate information told to thoroughly or not being told at allI do not feel this transaction was not fair nor was it appropriate for a business to take care of a transactionI feel taken advantage of, especially in a situation that I had no option of avoidingThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already found another dealer to accept my car as a trade to get out of the leaseI was never offered an acceptable trade from Tri Star and I will never deal with them againThey have lied about the reasons the management was changed, refused to help me when it was their representatives who carried out this deceptive dealI would never have considered a lease under circumstancesI would have gladly kept the car I was drivingIt was their manager and sales man that came to me in the parking lot as I was leaving, because I refused the leaseThe manager is the one who backed up his "relative's" sales tactic assuring me as the "manager" I would incur no additional costs for mileageSo again I have no faith in this group or their new "management" Lies are all I keep hearing from themMy case is however resolved no thanks to Tri Star Regards, [redacted]
Ref: Revdex.com Case # [redacted] - [redacted] ***Dear Ms, P [redacted] This communication is in response to your October 26, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted] ***.Ms [redacted] purchased a vehicle from Tri Star Motors, Blairsville, PA May 2015.After receiving your letter, I contacted Ms [redacted] regarding her registration concernI apologized to Ms [redacted] for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewalShe stated she did not incur any chargesI again apologized to Ms [redacted] and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely, [redacted] Director of Operations Tri Star Automotive Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com,I would like to start off by saying that Tristar Somerset has recently answered my telephone call (and I'm certain they have caller ID because in previous phone calls I've placed, prior to the "deal in June 2015" I had had two separate sales department employees answer the phone acknowledging it was me prior to me stating anything Also, in a separate date, when I had called the service department, they too had acknowledged that they "weren't allowed to answer my calls" I also informed the owner of this on Monday Oct 26.",when I was personally speaking to him To add to this, the owner, Tom seemed to have no knowledge of how his staff was mid treating me in the less than professional manner Tom had me on hold as he called the service manager Rob Several minutes later he had transferred me to Rob to set up a time and date to bring my vehicle to be serviced for the 4+ time When I was transferred to Rob, I made the comment to him," oh, I see you are suddenly allowed to talk to me now?" He replied,"the boss transferred the phone call to me so I am now." Now, to rebuttal on the "deal" it was most definitely in the deal that the starter, rear tail gate and the loud noise would be taken care of prior to the sale! To be honest, the paperwork might not state about the leather seat, but I was most definitely promised by the sales rep Derek that I'd get the seat fixed and MY FRONT LICENSE PLATE COVERfrom my jeep would be given back to me These were not honored and followed through I NEVER made an appointment with the service department let alone and NOT SHOWN UP! That's a lie I had one time actually gotten through and had a tentative time scheduled but the service dept employee did not have a car for me to use while my car was being worked on so he told me when one became available he would call me back to make an official time for drop off! That phone call NEVER HAPPENED! Both titles to my vehicles that were traded in were absolutely turned over to Tristar once my balances were paid off at my credit union The fact that Tristar claims I did not disclose to them that I owed balances on both vehicles is also A LIE! I have the saved proof of conversations via text messages that prove what had happened throughout the entire deal! I have the valid proof from the sales manager takin the blame for the error on Tristars behalf I personally do not remember if I did or didn't tell them what my exact balance was BUT I ABSOLUTELY DISCLOSED TO THEM THAT I HAD A BALANCE ON BOTH VEHICLES!!!!!!!! That was disclosed on many occasions as this was the mail reason I was trading two vehicles in on the one! Now, when Tristar replaced the compressor it did NOT RESOLVE the loud noise Tristar tried to then make the warranty company pay for the problem that had been promised to be fixed for me prior to purchase The warranty company had down a customer service follow up call and asked what had happened to my car and wondered when the issue had occurred because it was odd I hadn't own the vehicle for very long and I was already making a claim I told the truth stating it was an issue prior to me owning the vehicle I do was to let it known that since my phone call on Oct 26,to the present , Tom the owner and Rob the service manager have been VERY PROFESSIONAL AND VERY NICE! Rob, is a super guy and very kind and able to work very well with trying to help me out! I guess he was just doing what he was told before But never ther less, Rob has been exceptional in his service I am thankful for his efforts Rob has had my vehicle at the shop since Oct 27,and I just received it back today November 5, They thought the air compressor was malfunctioning this time and they replaced this part now When I got in my car for the first time this afternoon it was still making the same exact noise it has always made I instantly called Rob back but he was in a meeting He had an employee reach out to me and told me that he personally would drive to my house in Monday and review this again! I'm very pleased with this service too! Although, I wish the issue would just be fixed I am satisfied with how Rob is treating me and taking charge of handling this problem! Please se know that I am being helped now and I just want this to be resolved! Thank you, [redacted] Regards, Carey Chiodo and Ryan Chiodo