Michelle's Fine Jewelry & Gift

Initial Business Response /* (1000, 5, 2016/05/31) */
In April of *** *** came into my store asking if I had access to a supplier that would have 14K white gold ring for a ladyI said yes and ordered one to show herShe said "yes, that is just what I had in mind for my girlfriend"She
asked if she could make payments and I agreed since I will do day layaway for people in the communityShe said "grateful will bring you a deposit"Two weeks went by and I called her to get a deposit"oh yes I will bring one" I explained if she didn't want the ring, I could send it back, but she wanted it
In two more weeks I called her again asking if I should send the ring back"no, I will bring a deposit." This went on for almost two months then she finally brought me $in June On June 27th I texted her requesting a paymentOn July 18, she brought me an old sterling silver ring with a small diamond and asked if I would take it in trade for a paymentI agreed and credited her account $for the used ringSo she asked me at that time 7/18/how much she needed to put down to take it and I told her I needed half down and her to make consistent paymentsAnother payment of $August 2/I left messages (since she wouldn't answer when I called her)In Aug, Sept, Oct, texted her again November 28th, 2015, December 2015, January 2015, February Finally in march with no response I put the ring out in my display case to sell
On April 5, she comes in and says she would like to pay me $so she can take the ring
I explained with her payment history, I didn't want to let her take the ringShe said "but that's what you said"
*** works at a neighboring business that belongs to a funeral of mineI reluctantly said I didn't feel good about this but how long before she would pay it offShe said days April *** signed in agreement on the layaway cardOn April 28th I texted her again asking to be paid
On May 1st she comes into my store asking for a "refund" so she could "pay her bills"I was shocked by her nerveShe hands me the ring stating " it never fit anyway" I asked "Why she didn't bring it back for sizing then?"
I said no to the refundShe said I will take lss money than I paidI said that I would seeI took the ring and put it in her envelope
Once I had a moment, I took the ring out to look at itIt was very wornPits, nicks, and dings in the goldNot in the shape I could ever sell it
On May 4th I texted her and let her know that I was not willing to refund her money but I would agree to a $in store credit, which I thought was extremely generousShe told me that was unfair and she was going to take me to the Revdex.comI fell I have been more than patient and fair to *** ***
Thank You,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***, the owner of the small business where I had purchased the ring had made a verbal agreement with me stating for me to "come back next week after I make money after the weekend" so I said okay*** had seen the ring that day she said that verbal agreementI was supposed to get back $of my $that I had paid herThere was no phone calls made to my phone like she had statedI then asked her if I could just $of my money back, since I was in a financial situationI don't understand how asking for $less of my own money I had given to *** is more than enough for compensation for what she says is scratches and scuffsI'm really just wanting my money back or whatever price what we can negotiate on
Final Consumer Response /* (4200, 11, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a verbal agreement of $in cashI'll ask for $leaving $in her pocketI'm needing the cashI have no interest in a store credit nor would I have use for one
Final Business Response /* (4000, 9, 2016/06/01) */
I stand by my original responseThe only thing I am offering is a store credit of $