Michelle's Grooming Salon & Boutique

It saddens us when we have a customer who is unhappy with the services we perform. However, on those extremely rare occasions when a customer is not happy with us, we do everything possible to regain his/her confidence and happiness. If we are still unsuccessful, at a minimum, we expect
that unhappy customer to at least relate the events that resulted in his or her unhappiness accurately This customer, *** ***, has a year old vehicle which he diagnosed as having some issues with the hub/bearings/axel assemblies. He removed the hub/bearings/axel assemblies himself and brought the hub/bearings/axel assemblies and the replacement bearings to us for us to install (he’d diagnosed the assemblies needing new bearings). At no time did we use a hammer to extract or insert the axels from/into the hubs; additionally we used a hydraulic press to install the new bearings, which is the correct method. He reinstalled the hub/bearings/axel assemblies himself, we assume at his residence He then telephoned us two weeks later and requested $with which he wanted to purchase “new” axels. We advised him that we couldn’t authorize that without seeing how and what had been done when he re-installed hub/bearings/axel assemblies and we scheduled an appointment for him for Monday, 04-25-at 1:PM. After a brief conversation during which we repeated our need to inspect his vehicle and his installation, he insisted that we simply give him the $500.00 He then asked if the damage to our reputation was worth $to us. He was asked, are you threatening us? To which he responded “yes”. At that point, he was told “this conversation is over, have a good day” and we hung up the phone. We are saddened that this customer thinks such tactics are part of doing business and then elects to write a extremely lopsided inaccurate review on YELP in which he restated his threat

RE: J*** *** / *** * *** ** / *** ** *** Again, this customer is creatively responding rather than stating what actually happened 1) Mr*** stated in his 2nd response that “there was NO fault with axles OR bearings, or ANY part that was brought to Autobahn. I brought them in for PREVENTATIVE wheel bearing replacement because I lacked the special tolls needed to do the job…” No one we’re aware of removes their hubs and wheel bearings as preventative. To confirm this, we followwith Autologic and Alldata both automotive repair information companies used by dealers and other independents including Autobahn. If as Mr*** stated, “EVERYTHING was totally functional when they were dropped off”, why would he go to all the time and effort to remove the axels himself from his vehicle and bring them to us for replacement of the bearings? 2) In response to his direct question about how to get them in if you don’t have the correct tools, he was told by Eddie of Autobahn that many people use a “rubber mallet” to install them in conjunction with the axle nut until they are in. This is not the method used by Autobahn. At no time was he told we use a hammer to install them 3) After Mr*** picked up and reinstalled the axels in his vehicle, he telephoned and stated he wanted $to purchase new axels as we had damaged them. When he was told he’d need to bring his vehicle in for an inspection to see the damage and how he’d reinstalled them in his vehicle, he immediate threatened the company owner by stating “is your reputation worth $500”? At which point he was told to have a good day and the telephone conversation was terminated

p { margin-bottom: 0.1in; line-height: 120%; }"we expect that unhappy customer to at least relate the events that resulted in his or her unhappiness accurately" - This recount of the crucial facts by Autobahn is ironically a deliberate lie to protect themselvesIt is also revealing of their character that their statement is so full of misinformation that their defense is to state that I am not being accurateI am taking my time to act honorably with concern for other potential customers and am 100% accurate in ALL statements and swear to their accuracyI know now more than ever the parties responsible for these statements are dishonorable and untrustworthy 1) "he’d diagnosed the assemblies needing new bearings" - Your facts are not "accurate"There was NO fault with axles OR bearings, or ANY part that was brought to AutobahnI brought them in for PREVENTATIVE wheel bearing replacement because I lacked the special tools needed to do the job, (and so does Autobahn)EVERYTHING was totally functional when they were dropped offThe axle that NOW has a fault due to improper procedures was not spilling grease as it is now 2) "At no time did we use a hammer to extract or insert the axles from/into the hubs" - This is the important lieThe fact that they used a hammer is the basis for their accountability for my lossesThere are significant hammer marks on the tin grease seals on BOTH axlesThe real evidence that this is a lie about the wrongdoing was provided by Eddie's own words, twice1) He told me in person at Autobahn's location, that the way they install them is with a hammerTo paraphrase Eddy..."You hammer a little, then use the axle nut to pull a little, until it's in..." 2) Then AGAIN he confessed to this process on the phone by his response to my claim that it was the hammering that caused the grease tin to failResponse was this method was proper and that he even supervised the mechanic who did itHe said this with the owner of Autobahn on the call