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Michelle's Ballroom, Inc.

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Reviews Michelle's Ballroom, Inc.

Michelle's Ballroom, Inc. Reviews (14)

Tri Star Somerset was processing a refund check for Ms. [redacted] prior to Ms. [redacted]'s complaint to the Revdex.com. Tri Star Somerset Service Manager, Rob G[redacted], re-contacted Ms. [redacted] Wednesday, June 24th and explained to her the refund was in process and the refund check should be available Friday,...

June 26th. Mr. G[redacted] told Ms. [redacted] he would personally call her when he had the check in hand and would mail it to her at that time. Tri Star Auto Group values all customers and is eager to resolve any outstanding issues.  We appreciate Ms. [redacted]'s understanding in this matter.  If I can be of any other assistance, please contact me at ###-###-####.  Thank you. Jack B[redacted]Director of OperationsTri Star Auto Group

Please find this letter in response ta your letter dated 8/7/2017.As in any case were a customer is dissatisfied, we take each occurrence very seriously and have looked into this matter in detail.Ms. [redacted] had indeed purchased multiple vehicles at Tri Star Kia. Her latest transaction is the one in...

question. Based upon my review, I understand her position, but must be clear that in the event of a lease trade coming full term and being traded at lease end, there is no mileage penalty from the lessor. This however does not mean that the lessee can drive a car 120 miles a day and incur no negative equity as a result.Though we have new management at our Kia store, we in no say made the decision to release the former manager and sales associate as a result of deceptive behavior. It’s unfortunate that Ms. [redacted] feels the way she does, and we made a very aggressive attempt to trade her out of her vehicle and/or refinance it to lower her exposure to excess depreciation the will occur by driving the amount of miles she does. After looking at her current lease, it must be noted that Ms. [redacted] rolled $4,270.14 in negative equity into the current lease. This is a condition of the mileage driven and will continue to be as rapid depreciation is a result of high miles.The unfortunate reality is that a lease is not the most appropriate finance option for Ms. [redacted] based on her driving habits. It was however the best option at the time to fit her budget. We in no way feel good about her current situation but maintain that the lease was fully disclosed and have attached the appropriate documents to demonstrate it. Finally, we feel it's important to reiterate that we are never pleased when a customer is unhappy and maintain that we will do everything that is reasonable to help this customer trade or refinance to better her position.Respectfully,Gregory ** T[redacted] Vice President of Group Operations Tri Star Auto Group

Revdex.com:The response I received is not accurate, I received the bill after partial payoff by Tri-star, they did send me a check for the balance after they sent the response to you. But still do not act like what they did was wrong and as you read take no responsibility in being very rude after the sale. I was really hoping they would at least admit they were wrong like the gentleman that called said they were and not write different for the record. Thank you. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Ms. [redacted]This letter is in response to Mr. [redacted]'s third letter concerning his Ford F-150.Mr. [redacted] purchased Rustproofing and undercoating at the time of delivery. This protection does provide a limited lifetime warranty against rust and corrosion. Though Ford has begun production...

of aluminum body pickups, the truck still employs steel for much of it's undercarriage. That being said, the claim that this will void any factory warranty is without merit. We reached out to Ford Motor Company this morning for clarification and received the following written reply:From: [redacted]Date: November 9, 2015 at 10:22:06 AM ESTTo: [redacted]Subject: FMC modificationsFMC policy for modificationsThe installation or use of any aftermarket product will not necessarily void the New Vehicle Limited Warranty. However, if the aftermarket product fails or causes a Ford Motor Company part to fail, the cost of the repair and any related damage(s) are not covered by your Ford Motor Company warranty. Ford Motor Company ® [redacted]
[redacted] * [redacted] -- After three letters from Mr. [redacted], I still maintain our position. We are never pleased to hear a customer is anything but completely satisfied and strive to make this a reality every day. Mr. [redacted]'s truck is protected from rust and corrosion as long as he owns his F150 and has the undercarriage inspected by our technicians annually. Any touch up to the undercoating with be performed at no charge on an annual basis. We provide this service for thousands of our customers and have never had an issue with Ford or any of the manufacturers we represent in relation to voiding a warranty. Again we have verified this with Ford Motor Company and want to assure [redacted] that he won't have a warranty issue because he's protected. Thank you,[redacted]Tri-Star Motors Blairsville###-###-#### (w)###-###-#### (cell)[redacted]

Ref: Revdex.com Case # [redacted] Dear Ms. Palmer Edwards:This communication is in response to your October 22, 2015 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Somerset customer [redacted].Tri Star Somerset has never been contacted by [redacted]. Tri Star...

Somerset has had many conversations with a [redacted].An agreement to purchase a 2011 Ford Expedition was reached and contracted in July 2015 based off of the information provided by [redacted] including the payoff information on two trades. The following day it was determined that the information provided to the dealer was incorrect. The second trade also had a balance owed. Tri Star Somerset’s error was that we trusted the information given to us from a previous customer to be accurate.As per [redacted]’s comment concerning the credit report, the credit report is only used for the purpose of obtaining financing. It does not list the type of vehicles financed under auto loans.The dealership honored the agreement and processed the deal and paid off the loan balances on both trades as agreed. The deal included the installation of a remote start and painting the rear tailgate. The customer owed the dealer the title to the second trade. The dealer never agreed to any other stipulations as per the WE OWE form that [redacted] signed agreeing to these terms that did not include repairing the seat.The noise in the vehicle was determined to be an air compressor for the air suspension. The air compressor was replaced at no charge to customer. Customer stated that the noise level is better but believes it is still too loud. This is not affecting the performance of the air suspension. As a courtesy to the [redacted], Tri Star had picked up the vehicle and supplied the customer with courtesy transportation for this repair. The dealer has made arrangements with [redacted] to come back to service and have the vehicle checked, but she did not show for her service appointment on two different occasions.The vehicle is currently in our service department and we are trying to duplicate the customer’s noise concerns. Tri Star service has brought in another Ford Expedition side by side to determine if there is any major difference in the sound of the vehicle. At this time we cannot hear any major differences between the two vehicles.The extended service contract on the Expedition shows that is active and does not list any underwriting concerns.[redacted] has emailed Tri Star that she did not want to be contacted by anyone in sales unless it concerned service to her vehicle, which is handled through our service department. Tri Star’s phone system does not have caller id and we would not know who would be calling for service to the vehicle. Even though [redacted] has referred to some of our employees in a derogatory manor, we have tried to handle her concerns in a professional matter.In sales and service Tri Star strives to serve its customers to the highest standards. Every effort is and has been made to satisfy this situation. If you have any questions, I can be contacted at [redacted].Tom B[redacted] General Manager Tri Star Somerset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to the dealership, I understand the process of buying a vehicle. I understand that a goal is to do whatever is needed to get to a monthly payment each month on which a customer can afford. The dealership is to do whatever is needed to maintain a customers wish and do what is affordable. I requested to keep my monthly payment and to not have a roll over. During negotiation, I was told I would keep my same payment and have no roll over. Which is why I moved forward with purchasing the vehicle. My loan term was extended to maintain the monthly payment which I have no problem with. I was also told no other bank would accept me as a customer because of my credit. Which is not true as well due to having a credit score over 700. The reason for banks not accept ion me as a customer, was the reason of the large roll over from my previous vehicle. I was told this information by the bank and questioned Tri-Star about this and was confirmed it was because of my roll over. After having to review my sales agreement later, I noticed there were services added onto my loan such as the KeyCare Program. Which I was told was complimentary. I’m not sure it’s complimentary if a price of the program is on a sales slip and agreeing to purchase that option. I would have not opted into a service if I had to pay for it. Also, on my sales slip it does not say anywhere what I had to roll over. During the short time a finance manager is going over a sales slip with a customer, do you have time to add up thousands of dollars and calculate the end amount. Yes, I signed the sales slip and agreed to purchase the vehicle. However, it wasn’t until after I had an issue with my loan did I notice all the add-ons and the excessive amount of roll over that had to be added onto my loan. After going to the dealership after finding this out, I was told thousands of dollars had to be rolled into my loan. I questioned the finance manager and he told me he was wrong with the amount he initially gave me. As a customer, I do not appreciate not having all adequate information told to thoroughly or not being told at all. I do not feel this transaction was not fair nor was it appropriate for a business to take care of a transaction. I feel taken advantage of, especially in a situation that I had no option of avoiding. Thank you.  
Regards,
[redacted]

Ref: Revdex.com Case # [redacted]- [redacted]Dear Ms, P[redacted]This communication is in response to your October 26, 2015 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].Ms. [redacted] purchased a vehicle from Tri Star Motors, Blairsville, PA May...

2015.After receiving your letter, I contacted Ms. [redacted] regarding her registration concern. I apologized to Ms. [redacted] for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewal. She stated she did not incur any charges. I again apologized to Ms. [redacted] and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,[redacted] Director of Operations Tri Star Automotive Group

Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. [redacted]:This communication is in response to your March 28, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Uniontown customer [redacted].On February 25, 2016, Mrs. [redacted] had her 2014 Dodge Avenger towed to Tri...

Star Uniontown. In the process of towing the vehicle to Tri Star, the towing company damaged the plastic around the gear shift. Tri Star Uniontown’s service manager explained this to Mr. [redacted].The [redacted]’s contacted FCA (Fiat Chrysler Automobiles) customer satisfaction help desk regarding the issue, FCA explained to the [redacted]’s that the damage was done by the towing company and that the repair would not be covered as a warranty issue. FCA informed Tri Star Uniontown of that conversation.Tri Star Uniontown’s service manager left a voice mail message for the [redacted]’s asking them to return his call. They have not retuned the call. Even though Tri Star Uniontown is under no obligation to do so, as a goodwill offering, Tri Star Uniontown will agree to replace the damaged plastic at cost. Please ask Mr. or Mrs. [redacted] to contact Tri Star service manager Dwayne G[redacted] if they want to accept our goodwill offer.Tri Star Uniontown values all customers and is eager to resolve any outstanding issues. We appreciate Mr. & Mrs. [redacted]’s understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you.Sincerely,Jafck B[redacted]Director of Operations Tri Star Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com,I would like to start off by saying that Tristar Somerset has recently answered my telephone call (and I'm certain they have caller ID because in previous phone calls I've placed, prior to the "deal in June 2015" I had had two separate sales department employees answer the phone acknowledging it was me prior to me stating anything.  Also, in a separate date, when I had called the service department, they too had acknowledged that they "weren't allowed to answer my calls".  I also informed the owner of this on Monday Oct 26.",2015 when I was personally speaking to him.  To add to this, the owner, Tom seemed to have no knowledge of how his staff was mid treating me in the less than professional manner.  Tom had me on hold as he called the service manager Rob.  Several minutes later he had transferred me to Rob to set up a time and date to bring my vehicle to be serviced for the 4+ time.  When I was transferred to Rob, I made the comment to him," oh, I see you are suddenly allowed to talk to me now?"  He replied,"the boss transferred the phone call to me so I am now."  Now, to rebuttal on the "deal" it was most definitely in the deal that the starter, rear tail gate and the loud noise would be taken care of prior to the sale!  To be honest, the paperwork might not state about the leather seat, but I was most definitely promised by the sales rep Derek that I'd get the seat fixed and MY FRONT LICENSE PLATE COVERfrom my jeep would be given back to me.  These were not honored and followed through.  I NEVER made an appointment with the service department let alone 2 and NOT SHOWN UP!  That's a lie.  I had one time actually gotten through and had a tentative time scheduled but the service dept employee did not have a car for me to use while my car was being worked on so he told me when one became available he would call me back to make an official time for drop off!  That phone call NEVER HAPPENED! Both titles to my vehicles that were traded in were absolutely turned over to Tristar once my balances were paid off at my credit union.  The fact that Tristar claims I did not disclose to them that I owed balances on both vehicles is also A LIE!  I have the saved proof of conversations via text messages that prove what had happened throughout the entire deal!  I have the valid proof from the sales manager takin the blame for the error on Tristars behalf.  I personally do not remember if I did or didn't tell them what my exact balance was BUT I ABSOLUTELY DISCLOSED TO THEM THAT I HAD A BALANCE ON BOTH VEHICLES!!!!!!!!   That was disclosed on many occasions as this was the mail reason I was trading two vehicles in on the one!  Now, when Tristar replaced the compressor it did NOT RESOLVE the loud noise.  Tristar tried to then make the warranty company pay for the problem that had been promised to be fixed for me prior to purchase.  The warranty company had down a customer service follow up call and asked what had happened to my car and wondered when the issue had occurred because it was odd I hadn't own the vehicle for very long and I was already making a claim.  I told the truth stating it was an issue prior to me owning the vehicle.  I do was to let it known that since my phone call on Oct 26,2015 to the present , Tom the owner and Rob the service manager have been VERY PROFESSIONAL AND VERY NICE!  Rob, is a super guy and very kind and able to work very well with trying to help me out!  I guess he was just doing what he was told before.  But never ther less, Rob has been exceptional in his service.  I am thankful for his efforts.   Rob has had my vehicle at the shop since Oct 27,2015 and I just received it back today November 5,2015.  They thought the air compressor was malfunctioning this time and they replaced this part now.  When I got in my car for the first time this afternoon it was still making the same exact noise it has always made.  I instantly called Rob back but he was in a meeting.  He had an employee reach out to me and told me that he personally would drive to my house in Monday and review this again!  I'm very pleased with this service too!  Although, I wish the issue would just be fixed I am satisfied with how Rob is treating me and taking charge of handling this problem!   Please se know that I am being helped now and I just want this to be resolved! Thank you,[redacted]   
Regards,
Carey Chiodo and Ryan Chiodo

Ref: Revdex.com Case # 11118680- Ken J. [redacted] Dear Ms. Palmer Edwards:This communication is in response to your February 18, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].Just to clarity, in addition to the goodwill offer to retain Mr. [redacted] as a satisfied customer of offering to pay half of the $186 charge to repair the leak if Mr. [redacted] agrees to pay the other half, Tri Star Blairsville will also clean the seats.Please ask Mr. [redacted] to contact Tri Star Blairsville Chrysler service advisor Christine Kowaleski if he would like to proceed with our offer and repair. Tri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr, [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,Director of Operations Tri Star Auto Group

ID [redacted]Ms. Palmer Edwards,In response to Mr. [redacted]'s second letter, we would like to clarify a some of the claims made. Our statement that Mr. [redacted] doesn't qualify for X plan pricing is because he never indicated he was a DAV eligible member or provide information that would indicate so. In any transaction involving X plan or similar discounts, it is the responsibility of the consumer to notify the dealer that they are a participant in the program.  Also, we've reviewed his wife's purchase and X plan was not used on that transaction either. I maintain that while we are never happy when a customer is unhappy, Mr. [redacted]'s claims do not reflect what happened during the transaction. We have a complete set of documents to support this and take exception to the allegations of deceptiveness by anyone involved with this sale.As with any customer, we strive to maintain the highest level of service when conducting business. All supporting documentation in this matter does not support his claims. We certainly respect Mr. [redacted]'s opinion but respectfully disagree. If Mr. [redacted] would like to recapture the money in his complaint, we are still willing to sell him his 1938 Chrysler back less the $800 in dispute.Gregory * T[redacted]ManagerTri Star Blairsville

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already found another dealer to accept my car as a trade to get out of the lease. I was never offered an acceptable trade from Tri Star and I will never deal with them again. They have lied about the reasons the management was changed, refused to help me when it was their representatives who carried out this deceptive deal. I would never have considered a lease under normal circumstances... I would have gladly kept the car I was driving. It was their manager and sales man that came to me in the parking lot as I was leaving, because I refused the lease. The manager is the one who backed up his  "relative's" sales tactic assuring me as the "manager" I would incur no additional costs for mileage. So again I have no faith in this group or their new "management".  Lies are all I keep hearing from them. My case is however resolved no thanks to Tri Star.
Regards,
[redacted]

ID [redacted]Ms. [redacted],This letter is in reference to the matter listed above. On September 24, 2015, we sold Mr. [redacted] a 2015 Ford F150 and completed all necessary paperwork. On or about September 28th, Mr. [redacted] returned to the dealership and was very agitated. After creating a...

disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr. [redacted] maintained he was overcharged by $800 on the transaction. After reviewing the paperwork, I can see no discrepancy in the agreed upon price. Although it may be possible that Mr. [redacted] made an offer of $800 less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr. [redacted] his trade in (a 1938 Chrysler Sedan) for the trade in amount less the $800 in dispute as a good will gesture. We take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claims. The Ford rebate claim shows no "X" plan incentive as Mr. [redacted] is not entitled to this program. Though we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr. [redacted] feels this way. Should you need any more information or if you'd like to contact me, my contact information is below.Gregory * T[redacted]ManagerTri Star Blairsville

RE: [redacted] ID [redacted]Ms. [redacted],This letter is in response to your correspondence dated 4/16/2016.Ms. [redacted] was conditionaliy approved for financing on 3/16/16 based on information she provided on her credit statement. At that time, she was given the car to drive on a dealer tag...

pending final review of the stipulations by the lender.Once reviewed, her income totaled 1708.50 per month. Her stated income on her credit application was $2,359.31. The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfied. Our finance manager Ben D[redacted] explained this as the only option for financing and set an appointment for 4/13/16 to discuss trading the car and obtaining financing. Ms. [redacted] didn't keep the appointment and would not return calls at that point. We were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car back. We had no means of securing financing at that point and the customer was not communicating with us. In reference to the allegations of Mr. D[redacted] raising his voice, we deny any such behavior. We take customer satisfaction very seriously and know the value of professionalism. In any case where a customer is not completely satisfied, we take it very seriously. However, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T[redacted]

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Address: 2800 W Belmont Ave, Chicago, Illinois, United States, 60618-5802

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