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Michels Corporation

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Review: The city of [redacted] hired Michel's Corporation to jet the pipes throughout the city. The day Michel's jetted the pipes, the basement bathroom in our home practically exploded, causing sewage and water to overflow through the toilet and shower. I called the city to find out what was going on, they told me Michel's was doing some work on the pipes so they sent someone from the city over to discuss what was going on. I showed him what had happened and he informed Michel's. Two employees from Michel's came over and told me this can happen from them jetting the pipes. They called their boss, the project manager, who said they will have to have [redacted] come over and clean up the mess. [redacted] came and had to rip out about 4ft x 8ft x 2ft and 72 square feet of carpet. It had been discussed with the project manager from Michel's and the guy from the city that this will be taken care of and I should have no worries about paying for the repairs, they will take care of it. When Michel's was out again on the street in the pipes there was more leakage in our basement bathroom. I called them again and told them about it so they called [redacted] to try to investigate further. It turned out this happened because there was a blockage in our pipes which became aggravated by the jetting. The project manager continued to tell me this will still be taken care of since this blockage never gave us issues in the past and we did not even know about it until they jetted the pipes which aggravated the blockage and caused the entire ordeal. The project manager continued to tell me that Michel's will be taking care of the repair and told me to get 2 quotes from construction companies for the repair of the bathroom drywall and replacement of the carpet and he would get 2 quotes and we'll sit down together and choose the one we will use for the repair. I sent in my 2 quotes, one was for $1,330 and the other was $2,055. After a month of waiting on word back from Michel's I received a letter from the project manager's assistant stating that this claim is being denied since the issue was caused by a blockage in my pipes, therefore not Michel's fault. I spoke with whomever is in charge of claims and she told me that they are denying the claim because I had a blockage in my pipes. I explained to her that I was told time and time again that Michel's will be paying for it because it was still their fault since the blockage was aggravated by them jetting the pipes. She would not listen to what I was saying and told me they will not pay for it, so now I'm stuck with a bathroom missing drywall and carpet from the bathroom to my basement stairs.Desired Settlement: All I desire is that Michel's Corporation pay for what they told me they would pay for - the repair of the drywall and installation of the carpet in our basement.

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Description: Utility Contractors, Wind Energy Systems, Foundation Contractors, Concrete Aggregates, Sewer Pipe, Drilling & Boring Contractors, Road Building Contractors, All Other Specialty Trade Contractors (NAICS: 238990)

Address: 22100 Pillsbury Ave, Lakeville, Minnesota, United States, 55044-8229

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