Michienzi, R. T. Builders

October 1, 2015Dear *** ***,Eagle Van Lines is a professional highly recognized Moving and Storage Company completing Hundreds of moves a year for the State Dept and US MilitaryOn occasion there are Claims that do occur on our customers belongings and we have an established Claims Dept ready
to handle these claims.*** *** is the Military member in which we relocated from Virginia to WashingtonThis Claim did occur at destination in which the Motorcycle was coming down the ramp from the Trailer to the ground and they lost control of the Bike and it fell to the groundThe claim was reported to MsW*** in our Claims dept and she reacted by getting the Motorcycle inspected for repair even before *** *** reported to the Military Claims DivisionUnfortunately, there was Extensive damageWe must abide by the Military Rules and Regulations to repair or cash out If the repairs exceed the Value of an ItemThe first Estimate was $so we had To hire an appraiser to evaluate the value of the bike, which is what is happening nowWe will continue our efforts to complete the claim soon either repairing the Motorcycle Or Cashing it out.Unfortunately *** *** is very upset that this accident occurred and so are we but we explained To *** *** and *** *** we have to gel the necessary documents together before Any claim can be finalized.If you should need any further assistance please do not hesitate to contact me.Regards,George G