Michigan City Chrysler-Plymouth-Jeep-Eagle

Initial Business Response /* (1000, 6, 2016/08/04) */
I am sorry, I was not aware of his concern about our marketingI will make sure he is eliminated from all our marketing efforts
Thank you
Initial Consumer Rebuttal /* (2000, 8, 2016/08/05) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Whoever made the statement "I will make sure he is eliminated from all our marketing efforts" I accept the promise for me to be eliminated from Michigan City Chrysler-Plymouth-Jeep-Eagle and affiliates marketing efforts
Final Business Response /* (4000, 16, 2016/08/24) */
We have searched our entire data base for a Mr*** ***, he is nowhere to be foundHe may be receiving marketing from ChryslerIf He could actually bring in the an example of what he is upsetting to him I will try to help him with this problem
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XXX-XXX-XXXX ext ***
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Final Consumer Response /* (4200, 18, 2016/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not driving miles round trip or an hour to show Art Georgithe advertisements of Michigan City Chrysler-Plymouth-Jeep-Eagle when he has a greater access the direct phone number to marketing at ChryslerMrGeorgion should do his job and see to it that my address and now my email coming from Michigan City Chrysler-Plymouth-Jeep-Eagle and only from Michigan City Chrysler-Plymouth-Jeep-Eagle is out of Chrysler's databaseThis problem was twice fixed until I went to Michigan City Chrysler-Plymouth-Jeep-Eagle for serviceI don't have the means to Chrysler as a GM would to stop the harassmentCall marketing yourself MrGeorgion

Initial Business Response /* (1000, 13, 2016/10/12) */
Mrs. [redacted],
I would like to thank you first and foremost for your patience through this whole issue with your vehicle. We do inspect our vehicles and repair them as necessary. However, with your vehicle we did realize that there was an...

issue with your vehicle setting that particular code for the converter when you brought it back. We needed to determine that the converter that we replaced during our original inspection was indeed faulty again, or that the other converter was creating an issue as well. There are other things besides the converter that can cause this code. The frustrating thing is that we have to drive the vehicle through a "complete drive cycle" to make sure the computer passes the tests for the converters. We sent the vehicle to a Chevy dealer to have them assist us in the repair. They were not able to get the converter to fail the drive cycle test. When we got the vehicle back from them we looked into any other issues with the vehicle and were not able to find anything else wrong with the vehicle. We sent it back to the Chevy dealer and at that time they were able to get the code to reset and found that the other converter was not efficient. We had them replace the converter and we drove it to verify that the computer was passing the "complete drive cycle" test. Depending on the situation it can take anywhere from 50 to 200 miles to perform one complete drive cycle. I understand your frustration with your vehicle and when we talked on the phone I explained to you what we were doing. However, sometimes these things are tedious and in no way did we try to not take care of the vehicle for you. We certainly value you as a customer and we hope you can take into consideration that we were able to correctly repair your vehicle even though it did take a considerable amount of time. We were happy to be able to provide you with a minivan for alternate transportation while we had your vehicle for so long. We appreciate your business and we hope that we can put this misunderstanding behind us and continue to do business with you in the years to come.
Best Regards,
[redacted]
Service Director
Michigan City CDJR

Initial Business Response /* (1000, 5, 2017/05/22) */
Contact Name and Title: [redacted] VP
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@michigancitycdjr.com
This is the first time I have been contacted regarding this issue. I have removed the customer myself from mail, telephone, and...

email contact from this store as of May 22, 2017. New owners took over as of 1/10/2017 so I assure you that going forward nobody will contact you from this facility going forward.
Initial Consumer Rebuttal /* (2000, 12, 2017/05/24) */