Dear [redacted] ***,Please check your account to see that you were refunded.The labels were sent againIf you do not receive the labels by 8-31-15, then please discard the item or donate to charity.Thank you, [redacted] ***
I am very sorry to hear that you were having issues with a product that you purchased from usI am also sorry that you had issues initially making contact with our customer service departmentUnfortunately it is one of our busy seasons and contact times may be slower than we would like as we do handle thousands of customers and we are trying to be fair to all of themPlease note that responding to all can take a lot of timeOccurrences with this product are rare but because of the nature of the item, there is always a chance that something could be a miss.I did see that it does look like contact was made and that at the last we have, we had put you in contact with the manufacturer for trouble shooting, as this is their preferred method since they have the best troubleshooting knowledge for this item, and after speaking with you, the manufacturer had made a determination and had told you that we were **ing to send you a new unit.Because you are now requesting a refund instead, I will work out the logistics that may be necessary to pick up the old unit and refund the purchase price, plus the shipping for the helmet, when the old unit arrives back to us.Please allow me a little time to work out the details as we are now heading into a holiday weekend and coordination of efforts may be required.I hope you find this to be a satisfactory conclusion.Please also note that all issues reported to us are reviewed to make our site better for future customers and we thank you for this feedback
What part do you need? If you don't know what it is, you can ask your assembly technician for the name of the part or a description of the part or you can give us his name and phone number and we will call himThank you
Desired Settlement: Refund Have Bikemania credit me in full for the bike at $and the helmet for $and pay for shipping it back to them.I offered you what you asked for so why did you reject it?My offer came after your last contact with **-*** so I don't understand.You may wish to re-read my last response.So I need to ask you these questions:1) Did you receive the shipping label?2) if you did receive the shipping label, is the item on its way back?
I am rejecting this response because:1) Since the beginning, a month a** 6/17/15, I have asked to return the defective bike for a full refund
2) I was reluctantly redirected by your company to deal with ** ***, they wanted to replace it but I was still waiting to hear from you about returning it.3) I will gladly accept your offer to return it with a full refund and shipping charges paid by you.I have not received the shipping labels, when did you send them?
We are currently working with this customerOn June 17th, we gave Ms*** a 2nd shipping label that allows her to call FedEx at her own convenience to schedule a pickup at that works for herBoth labels were of course no charge to her with a shipment damaged in transitWhen she first
complained that her item arrived damaged, we shipped her out a replacement which was still in transit.She can either refuse the replacement shipment and the carrier will send it back to us at no charge to her or accept the replacement and her order will be considered fulfilled.We sent her an email detailing this
Dear [redacted],Please check your account to see that you were refunded.The labels were sent again. If you do not receive the labels by 8-31-15, then please discard the item or donate to charity.Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]
I am very sorry to hear that you were having issues with a product that you purchased from us. I am also sorry that you had issues initially making contact with our customer service department. Unfortunately it is one of our busy seasons and contact times may be slower than we would like as we do...
handle thousands of customers and we are trying to be fair to all of them. Please note that responding to all can take a lot of time. Occurrences with this product are rare but because of the nature of the item, there is always a chance that something could be a miss.I did see that it does look like contact was made and that at the last we have, we had put you in contact with the manufacturer for trouble shooting, as this is their preferred method since they have the best troubleshooting knowledge for this item, and after speaking with you, the manufacturer had made a determination and had told you that we were **ing to send you a new unit.Because you are now requesting a refund instead, I will work out the logistics that may be necessary to pick up the old unit and refund the purchase price, plus the shipping for the helmet, when the old unit arrives back to us.Please allow me a little time to work out the details as we are now heading into a holiday weekend and coordination of efforts may be required.I hope you find this to be a satisfactory conclusion.Please also note that all issues reported to us are reviewed to make our site better for future customers and we thank you for this feedback.
What part do you need? If you don't know what it is, you can ask your assembly technician for the name of the part or a description of the part or you can give us his name and phone number and we will call him. Thank you
Dear [redacted] ***,Please check your account to see that you were refunded.The labels were sent againIf you do not receive the labels by 8-31-15, then please discard the item or donate to charity.Thank you, [redacted] ***
I am very sorry to hear that you were having issues with a product that you purchased from usI am also sorry that you had issues initially making contact with our customer service departmentUnfortunately it is one of our busy seasons and contact times may be slower than we would like as we do handle thousands of customers and we are trying to be fair to all of themPlease note that responding to all can take a lot of timeOccurrences with this product are rare but because of the nature of the item, there is always a chance that something could be a miss.I did see that it does look like contact was made and that at the last we have, we had put you in contact with the manufacturer for trouble shooting, as this is their preferred method since they have the best troubleshooting knowledge for this item, and after speaking with you, the manufacturer had made a determination and had told you that we were **ing to send you a new unit.Because you are now requesting a refund instead, I will work out the logistics that may be necessary to pick up the old unit and refund the purchase price, plus the shipping for the helmet, when the old unit arrives back to us.Please allow me a little time to work out the details as we are now heading into a holiday weekend and coordination of efforts may be required.I hope you find this to be a satisfactory conclusion.Please also note that all issues reported to us are reviewed to make our site better for future customers and we thank you for this feedback
What part do you need? If you don't know what it is, you can ask your assembly technician for the name of the part or a description of the part or you can give us his name and phone number and we will call himThank you
Desired Settlement: Refund Have Bikemania credit me in full for the bike at $and the helmet for $and pay for shipping it back to them.I offered you what you asked for so why did you reject it?My offer came after your last contact with **-*** so I don't understand.You may wish to re-read my last response.So I need to ask you these questions:1) Did you receive the shipping label?2) if you did receive the shipping label, is the item on its way back?
I am rejecting this response because:1) Since the beginning, a month a** 6/17/15, I have asked to return the defective bike for a full refund
2) I was reluctantly redirected by your company to deal with ** ***, they wanted to replace it but I was still waiting to hear from you about returning it.3) I will gladly accept your offer to return it with a full refund and shipping charges paid by you.I have not received the shipping labels, when did you send them?
We are currently working with this customerOn June 17th, we gave Ms*** a 2nd shipping label that allows her to call FedEx at her own convenience to schedule a pickup at that works for herBoth labels were of course no charge to her with a shipment damaged in transitWhen she first
complained that her item arrived damaged, we shipped her out a replacement which was still in transit.She can either refuse the replacement shipment and the carrier will send it back to us at no charge to her or accept the replacement and her order will be considered fulfilled.We sent her an email detailing this
Dear [redacted],Please check your account to see that you were refunded.The labels were sent again. If you do not receive the labels by 8-31-15, then please discard the item or donate to charity.Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]
I am very sorry to hear that you were having issues with a product that you purchased from us. I am also sorry that you had issues initially making contact with our customer service department. Unfortunately it is one of our busy seasons and contact times may be slower than we would like as we do...
handle thousands of customers and we are trying to be fair to all of them. Please note that responding to all can take a lot of time. Occurrences with this product are rare but because of the nature of the item, there is always a chance that something could be a miss.I did see that it does look like contact was made and that at the last we have, we had put you in contact with the manufacturer for trouble shooting, as this is their preferred method since they have the best troubleshooting knowledge for this item, and after speaking with you, the manufacturer had made a determination and had told you that we were **ing to send you a new unit.Because you are now requesting a refund instead, I will work out the logistics that may be necessary to pick up the old unit and refund the purchase price, plus the shipping for the helmet, when the old unit arrives back to us.Please allow me a little time to work out the details as we are now heading into a holiday weekend and coordination of efforts may be required.I hope you find this to be a satisfactory conclusion.Please also note that all issues reported to us are reviewed to make our site better for future customers and we thank you for this feedback.
What part do you need? If you don't know what it is, you can ask your assembly technician for the name of the part or a description of the part or you can give us his name and phone number and we will call him. Thank you