Michigan Home Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This business did receive cancellation notice, both via telephone and email Additionally, they failed to claim a certified letter that was mailed as they requested during the telephone conversation The last (e-mail) communication that I received from this business was a bill for approx$1,(for services that were never provided) As previously stated, an acceptable resolution will be a "zero balance" invoice Otherwise, the tracking number for the certified letter that was sent to this business (post-marked September 1, 2016) is as follows: [redacted] ***

The reason for the late response, was due to the high volume of walk ins that we had that certain date, unfortunately I was not able to get you as fast as I would have likedI personally contacted [redacted] first thing the following business day We do not offer free in home estimated to everyone in Houston only withe loop due to the high volume of customers that wish to have free in home estimates, that is why we have a centralized location based on pour market and what "part of town" our clients reside The (*) next to the specials is for customers to call and inquire about the add Based on where you are located at will deter main the fee, if a contract is singed within business days from the event we credit the account in fullAll colors must be seen at our showroom Main reason why ALL clients come to our location is to see a full sized 9xsample piece Thank you, Hector S [redacted]

The contract was done with Mr [redacted] , We have attempted to call and reach out to him after the conversation on FridayLeft voicemails asking to return a call to the office to [redacted] at and has failed to do soWe need to speak directly to Mr [redacted] as he is the person that the contact is underThank you

We have been in discussion with [redacted] in reference to getting this resolved and taken care of ASAPWe are awaiting for a response from the other party to getting fisher filledThe stone does not have or appear to have any crack on itAlso We have talked to [redacted] husband and there is no need to take anything to any further matter since we have not neglected this situationInstall Date was 9/1/this case was brought up to my office Yesterday 9/8/

Mrs [redacted] , is not a client of iGranite and there was not a dollar Transaction made with herWe explained about our policy on how our in home estimates work, we do no offer free in home estimates however the fee does get waived and returned to client "credited" if the client does to choose to sing a contract with usWe do send someone out to the properties to reconfirm measurements prior to installI (Hector S [redacted] / Co-Owner) asked if she could come visit our showroom to see the larger sample pieces of granite we offer

Hello Sir we see that the check you provided was returned to your bank, and never did we receive the Actual cancelation Mailed to us like stated in the contract to the address of [redacted] ** I do apologize, did you receive the amount back?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Hector responded when three email confirmation came in after being given my phone number and info hours prior to my complaintHe was a bit rude and pompous in our conversation, even going so far as to talk over meI explained that his website clearly stated "free in home estimates" under their special tabRegardless of their company's policy, this was repeated several times under the specialsWhen I told him this, his explanation was, "we can't give free in home estimates to everyone in Houston."I responded to him by saying it still says you do and that is an advertising violationHe responded, "well if you want to talk marketing, there are stars next to that."How do stars next to free in-home estimate with samples (one with stars, the one below without) translate to "there's a $fee"? If I'm asking you to come to my home, what purpose or resolution does my driving to you (for your convenience not mine ) serve?Stars with no fine print or explanation means "HEY! LOOK! SPECIAL! " Especially when the words below lure me in with you bringing me samplesI have screen prints and I'm well versed in marketing as I do that for a living Regards, [redacted]

The contract was done with Mr [redacted], We have attempted to call and reach out to him after the conversation on Friday. Left 2 voicemails asking to return a call to the office to [redacted] at  713.884.7788 and has failed to do so. We need to speak directly to Mr. [redacted] as he is the...

person that the contact is under. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Hector responded when three email confirmation came in after being given my phone number and info 24 hours prior to my complaint. He was a bit rude and pompous in our conversation, even going so far as to talk over me. I explained that his website clearly stated "free in home estimates" under their special tab. Regardless of their company's normal policy, this was repeated several times under the specials. When I told him this, his explanation was, "we can't give free in home estimates to everyone in Houston."I responded to him by saying it still says you do and that is an advertising violation. He responded,  "well if you want to talk marketing, there are stars next to that."1. How do stars next to free in-home estimate with samples (one with stars,  the one below without) translate to "there's a $125 fee"? 2. If I'm asking you to come to my home, what purpose or resolution does my driving to you (for your convenience not mine ) serve?Stars with no fine print or explanation means "HEY! LOOK! SPECIAL! " Especially when the words below lure me in with you bringing me samples. I have screen prints and I'm well versed in marketing as I do that for a living.  
Regards,
[redacted]

Have not received any cancelation we are not billing this client anything and they have gotten there deposit amount back at 100% despite the contract states a 25% cancelation fee. Also the cancelation letter was never received and we will like a tracking number stating other wise.

The reason for the late response, was due to the high volume of walk ins that we had that certain date, unfortunately I was not able to get you as fast as I would have liked. I personally contacted [redacted] first thing the following business day.
We do not offer free in home estimated to everyone in Houston only with-in the loop due to the high volume of customers that wish to have free in home estimates, that is why we have a centralized location based on pour market and what "part of town" our clients reside.
The (*) next to the specials is for customers to call and inquire about the add.
1. Based on where you are located at will deter main the fee, if a contract is singed within 7 business days from the event we credit the account in full. All colors must be seen at our showroom.
2. Main reason why ALL clients come to our location is to see a full sized 9x2 sample piece.
Thank you,
Hector S[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
This business did receive cancellation notice, both via telephone and email.  Additionally, they failed to claim a certified letter that was mailed as they requested during the telephone conversation.  The last (e-mail) communication that I received from this business was a bill for approx. $1,500 (for services that were never provided).  As previously stated, an acceptable resolution will be a "zero balance" invoice.  Otherwise, the tracking number for the certified letter that was sent to this business (post-marked September 1, 2016) is as follows: [redacted].

We have been in discussion with [redacted] in reference to getting this resolved and taken care of ASAP. We are awaiting for a response from the other party to getting fisher filled. The stone does not have or appear to have any crack on it. Also We have talked to [redacted]...

husband and there is no need to take anything to any further matter since we have not neglected this situation. Install Date was  9/1/15 this case was brought up to my office  Yesterday 9/8/15.

Mrs. [redacted], is not a client of iGranite and there was not a dollar Transaction made with her. We explained about our policy on how our in home estimates work, we do no offer free in home estimates however the fee does get waived and returned to client "credited"  if the...

client does to choose to sing a contract with us. We do send someone out to the properties to reconfirm measurements prior to install. I (Hector S[redacted]/ Co-Owner) asked if she could come visit our showroom to see the larger sample pieces of granite we offer.

Hello Sir we see that the check you provided was returned to your bank, and never did we receive the Actual cancelation Mailed to us like stated in the contract to the address of [redacted]  **.  I do apologize, did you receive the amount back?