Mick Lite Sports

Initial Business Response / [redacted] (1000, 5, 2016/02/13) */ Right after the customer ordered this particular cap, we wrote him via email that we were out of size MediumsWe asked if a Large would work or if a similar cap would work or if there was another cap we could swap for itWe did not get a response via emailThe times he contacted us were on the website via a messaging system that was not notifying us of the messagesWe recently switched over our site to something better to fix some issues we were havingHe says there is no phone number, then says he found the phone numberHe called one time, just once, while I was on the phone with another customer and at the exact same time he had just sent an emailI was in the process of responding to his emailWhy it took him so long to email or call, I don't knowI offered same options as my initial email and if he chose the similar cap or another I would throw in something to make up for the inconvenienceHis response was that he only wants the cap that he ordered, he already filed a Revdex.com complaint, and would look elsewhere for the capThe cap has been discontinued and not available anywhere else as it was a limited run cap that few vendors carriedHe never responded again to what he would like me to doI managed to find single size medium cap of the cap he ordered with a partner vendor and had it shipped to him Have been in business since Isn't the first, won't be the last customer who just wants something for free Also, no, we would not like to be a member of the Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to speak to someone at Revdex.comI have proof he is lying and I am very frustrated for three reasons:1-I still have not received my refund, which is what I requested2-according to the above, I never received any hat and 3- see the email I am trying to copy belowI would like to send you the full exchange, but it is too large to fitWhat he sent me doesnot match what he sent youI have it all documented On Mon, Feb 15, at 6:PM, [redacted] wrote: ***, I still have not been refunded my moneyCan you please confirm when it will be refunded? Thank you, [redacted] Sent from my iPhone On Feb 8, 2016, at 11:PM, [redacted] wrote: Good luck finding it, it was discontinued On Mon, Feb 8, at 9:PM, [redacted] wrote: [redacted] The site gives limited ways to contact youI tried all that was available to meI made last attempt to use the chat feature that showed up today because it had not been there beforeWhy does the site have the "contact" features under "My Account"? If no one checks it? The site does not have the phone number anywhereI had to get someone to look up Arch City Sports on Facebook to get the number and addressThere is no voicemail or anything to pick up when the number is calledIt rings until it hangs up, so I'm curious how it made you aware when I calledI am not sure why either is listed on the website shopI am amazed that you say it took so long to contactBecause of the lack of availability of the contact information on the site I attempted the purchase, and the fact I used all methods on said site to make contact, I assumed someone checked the tools providedShame on me for assuming the provided system worked and having faith in what I thought was a great siteHave you ever tried using the site and navigating from the outside? I would love to see the location of your phone number on www.archcitysports.com and not having to go to ANOTHER site (Facebook) to have to get to it, because a scavenger hunt is not always welcomeI found everything from roller derbies, minor league teams, sadness over the Rams leaving, but still no phone number You can blame me that the pay process is automaticI could also argue that Arch City Sports can be like other sites and charge when the item ships or have some kind of reports for outstanding ordersAlso, I do not make empty threatsMaybe you should try to place yourself in my shoes, or "lack of hat," as the case may beI appreciate the offer, but it isn't what I wanted, even if it was freeI was excited to find the hat I wanted on your site, because I couldn't find it anywhere elseI value finding and getting what I really wanted, not something that's free Additionally, arguing with a customer over what screenshots you have and not understanding the other person's position and ease (or lack thereof) of doing business is even more frustrating Thanks for the life extending advice! I will be sure to use it when I find my hat [redacted] Sent from my iPhone On Feb 8, 2016, at 7:PM, [redacted] wrote: I see those messages you attached but I dont know where those are, definitely not in my emailLooks like you did that by commenting on the order, so those messages don't get emailed to usOne of the problems with that old siteYou say there is no phone number on our site, but there isin fact you called it today right around the same time you emailed me You can be upset, and rightfully so, though I don't know why you waited so long to contact us this way or calling instead of commenting on orderFor educational purposesnobody puts in your card number manually to charge you for whatever experience you getyou entered the card number and were chargedIt's an automatic processSo the idea of somebody being to take your money but not ship the goods is not accurateAnd you obviously don't know how the Revdex.com works either as that is the most empty threat anybody could makeThey might contact me, mightand they will ask me about the experience to which I can respond and show screenshots of my ownThen they will ask me to join their service and pay fees to be apart of their service and be ranked higherit's a complete sham of it's own Will gladly refund youI offered that, and offered other hats, and would have gladly thrown in something free to the screw up, always looking out for fellow Cards fansbut instead you chose to be angryWork on that, you will live longer On Mon, Feb 8, at 7:PM, [redacted] wrote: [redacted] I would like a full refundI have made SEVERAL ATTEMPTS to contact youAs you can see below, I attempted to contact you Dec 31, Jan and Jan I also made attempts to contact your writers and a failed chat on your websiteNo one respondedIt has been almost months since I placed my orderThere is no phone number on your websiteAs a result of ArchCitySports.com's lack of service whatsoever, you have been reported to the Revdex.com You may blame the server, but you sure didn't have any issues charging me for this sucky experience See attached two screenshots from the "My Account" section of your website [redacted] Sent from my iPhone On Feb 8, 2016, at 1:PM, [redacted] wrote: This is the only email I show from youI apologizeI looked up the order, for some reason it wasn't in que to fillWe had a lot of problems with our website last year, and got the issues fixed by switching to a new server in JanuaryThis particular cap, we only have left in LargeI have a similar cap but with the bird instead of stl available in the mediumLet me know what you would like to doI attached a pic of the alternate capOr if you want to get the Large in original, or another cap, or a refund, just let me know On Mon, Feb 8, at 1:PM, [redacted] wrote: Hi there! You've received a message from a visitor while you were awayThey were on http://shop.archcitysports.com/other/, referred to your site by http://archcitysports.com/ The user's message follows: Why is no one responding to me about me order [redacted] Name: [redacted] E-mail: [redacted] @yahoo.com Operating System: Windows IP Address: [redacted] Location: United States (TX)

Initial Business Response /* (1000, 5, 2016/02/13) */
Right after the customer ordered this particular cap, we wrote him via email that we were out of size Mediums. We asked if a Large would work or if a similar cap would work or if there was another cap we could swap for it. We did not get a...

response via email. The times he contacted us were on the website via a messaging system that was not notifying us of the messages. We recently switched over our site to something better to fix some issues we were having. He says there is no phone number, then says he found the phone number. He called one time, just once, while I was on the phone with another customer and at the exact same time he had just sent an email. I was in the process of responding to his email. Why it took him so long to email or call, I don't know. I offered same options as my initial email and if he chose the similar cap or another I would throw in something to make up for the inconvenience. His response was that he only wants the cap that he ordered, he already filed a Revdex.com complaint, and would look elsewhere for the cap. The cap has been discontinued and not available anywhere else as it was a limited run cap that few vendors carried. He never responded again to what he would like me to do. I managed to find 1 single size medium cap of the cap he ordered with a partner vendor and had it shipped to him.
Have been in business since 2002. Isn't the first, won't be the last customer who just wants something for free.
Also, no, we would not like to be a member of the Revdex.com.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to speak to someone at Revdex.com. I have proof he is lying and I am very frustrated for three reasons:1-I still have not received my refund, which is what I requested. 2-according to the above, I never received any hat and 3- see the email I am trying to copy below. I would like to send you the full exchange, but it is too large to fit. What he sent me doesnot match what he sent you. I have it all documented.
On Mon, Feb 15, 2016 at 6:07 PM, [redacted] wrote:
[redacted],
I still have not been refunded my money. Can you please confirm when it will be refunded?
Thank you,
[redacted]
Sent from my iPhone
On Feb 8, 2016, at 11:32 PM, [redacted] wrote:
Good luck finding it, it was discontinued.
On Mon, Feb 8, 2016 at 9:22 PM, [redacted] wrote:
[redacted]
The site gives limited ways to contact you. I tried all that was available to me. I made last attempt to use the chat feature that showed up today because it had not been there before. Why does the site have the "contact" features under "My Account"? If no one checks it?
The site does not have the phone number anywhere. I had to get someone to look up Arch City Sports on Facebook to get the number and address. There is no voicemail or anything to pick up when the number is called. It rings until it hangs up, so I'm curious how it made you aware when I called. I am not sure why either is listed on the website shop. I am amazed that you say it took so long to contact. Because of the lack of availability of the contact information on the site I attempted the purchase, and the fact I used all methods on said site to make contact, I assumed someone checked the tools provided. Shame on me for assuming the provided system worked and having faith in what I thought was a great site. Have you ever tried using the site and navigating from the outside? I would love to see the location of your phone number on www.archcitysports.com and not having to go to ANOTHER site (Facebook) to have to get to it, because a scavenger hunt is not always welcome. I found everything from roller derbies, minor league teams, sadness over the Rams leaving, but still no phone number.
You can blame me that the pay process is automatic. I could also argue that Arch City Sports can be like other sites and charge when the item ships or have some kind of reports for outstanding orders. Also, I do not make empty threats. Maybe you should try to place yourself in my shoes, or "lack of hat," as the case may be. I appreciate the offer, but it isn't what I wanted, even if it was free. I was excited to find the hat I wanted on your site, because I couldn't find it anywhere else. I value finding and getting what I really wanted, not something that's free.
Additionally, arguing with a customer over what screenshots you have and not understanding the other person's position and ease (or lack thereof) of doing business is even more frustrating.
Thanks for the life extending advice! I will be sure to use it when I find my hat.
[redacted]
Sent from my iPhone
On Feb 8, 2016, at 7:17 PM, [redacted] wrote:
I see those messages you attached but I dont know where those are, definitely not in my email. Looks like you did that by commenting on the order, so those messages don't get emailed to us. One of the problems with that old site. You say there is no phone number on our site, but there is... in fact you called it today right around the same time you emailed me...
You can be upset, and rightfully so, though I don't know why you waited so long to contact us this way or calling instead of commenting on order. For educational purposes... nobody puts in your card number manually to charge you for whatever experience you get... you entered the card number and were charged. It's an automatic process. So the idea of somebody being to take your money but not ship the goods is not accurate. And you obviously don't know how the Revdex.com works either as that is the most empty threat anybody could make. They might contact me, might... and they will ask me about the experience to which I can respond and show screenshots of my own. Then they will ask me to join their service and pay fees to be apart of their service and be ranked higher... it's a complete sham of it's own.
Will gladly refund you. I offered that, and offered other hats, and would have gladly thrown in something free to the screw up, always looking out for fellow Cards fans.... but instead you chose to be angry. Work on that, you will live longer.
On Mon, Feb 8, 2016 at 7:06 PM, [redacted] wrote:
[redacted]
I would like a full refund. I have made SEVERAL ATTEMPTS to contact you. As you can see below, I attempted to contact you Dec 31, Jan 13 and Jan 16. I also made attempts to contact your writers and a failed chat on your website. No one responded. It has been almost 1.5 months since I placed my order. There is no phone number on your website. As a result of ArchCitySports.com's lack of service whatsoever, you have been reported to the Revdex.com.
You may blame the server, but you sure didn't have any issues charging me for this sucky experience.
See attached two screenshots from the "My Account" section of your website.
[redacted]
Sent from my iPhone
On Feb 8, 2016, at 1:24 PM, [redacted] wrote:
This is the only email I show from you. I apologize. I looked up the order, for some reason it wasn't in que to fill. We had a lot of problems with our website last year, and got the issues fixed by switching to a new server in January. This particular cap, we only have left in Large. I have a similar cap but with the bird instead of stl available in the medium. Let me know what you would like to do. I attached a pic of the alternate cap. Or if you want to get the Large in original, or another cap, or a refund, just let me know.
On Mon, Feb 8, 2016 at 1:04 PM, [redacted] wrote:
Hi there! You've received a message from a visitor while you were away. They were on http://shop.archcitysports.com/other/, referred to your site by http://archcitysports.com/
The user's message follows:
Why is no one responding to me about me order [redacted]
Name: [redacted]
E-mail: [redacted]@yahoo.com
Operating System: Windows
IP Address: [redacted]
Location: United States (TX)