The initial and only request made by Mr. [redacted] was for the replacement of the transmission. With all labor-intensive jobs such as transmission replacements, we perform inspections on all relative components before performing any work. Mr. [redacted] was adamant to only replacing just the transmission by itself. We do not perform other jobs that are not requested by the customer, all recommendations we provide for repair will not be performed without verbal or written authorization, and the only job that was authorized to us for work was only the replacement of the transmission with a remanufactured one. Since the transmission from Mr. [redacted]’s specific model of the freightliner truck can be accessed without removal of the transmission cooler lines- we performed the visual inspection, found no visual leaks, and performed appropriate repairs originally requested from Mr. [redacted]. The work was all finished on December 2nd 2017, multiple test drives were performed and no leaks were present. Mr. [redacted] never picked up his truck until five days later on December 7th and even then, only his brother was present to pick up the truck. Mr. [redacted]’s brother performed the test drive of the truck and also came to the conclusion that there were no issues or leaks with the transmission, which explains why he signed for the invoice and agreed to make the payment at the time. For an untouched and “good condition”, secured metal cooler line to decompose and cause transmission leaks only ten days after a major job was performed is absurd. We would like to see more evidence on what part of the cooler line is ruptured and where exactly would the line be mounted improperly, or what exactly does the line “rub against” to cause the leak. Upon further inspection of the Freightliner Bill, one will notice other maintenance expenses listed within the invoice that has absolutely nothing to do with the transmission replacement. For example, the listed cost for a radiator surge tank has no correlation to a transmission. The Freightliner invoice, and Mr. [redacted]’s demand for reimbursement on everything within that invoice reveals two things: his truck, despite its age, wasn’t maintained properly to begin with (noting all the charges for parts replaced), and to demand compensation for the entire bill that has nothing to do with us. The transmission cooler lines were secured, and never removed throughout the repair process because we were never authorized to do so, and the removal of the lines were not necessary to completing the original job properly. All previous offers of partial reimbursement for the sake of maintaining customer satisfaction to Mr. [redacted] have been revoked by him.
I am rejecting this response because: Micky Truck Repair should know when they Work on Transmission, they need to Inspect on Related Parts of Transmission to see if they are rubbing with something and can cause leaks. As it says on [redacted] that Cause of Transmission Leaks is Rubbing of Trans Cooler Line. Mickey Truck Repair Did remove the Cooler line and Put it Back when they Replaced the Transmission. Mickey Truck Repair should have asked us to Change the Trans Cooler Line if it needs to Replace. They Didn't ask us because they knew the Trans Cooler line is in Good Condition. It all Happened because of Rubbing Trans Cooler line After Worked Done at Mickys Truck Repair. As [redacted] Medford Or, They always ask there Customer if Trans Cooler Line needs to replace. We are not asking for the Extra Work ( Surge Tank ) or anything else work done at [redacted], Medford, Or. We are asking Compensate for Our Expenses on the Same Repair we have Done at Mickys Trucks Repair. Also Our Truck was Parked at [redacted], Medford for 18 days, Otherwise Truck have done over $ 12 k of work. We made Payments and Insurance for the Truck Parked for 18 Days. If We add all Together it will go way up from $13000. We are asking for $ 9500 to Cover the Part of Our Expenses. We have GPS in the Trucks and it shows us the location of trucks. As Mickeys Truck Repair Mentioned, they Test Drives Multiple Times, it never done. Truck moved on 12-02-2017 for 1.4 mile total and no Evidence of driving miles from 12-03-17 to 12-06-17. We Picked up the truck on 12-07-17. We Put the Truck back on the Road on 12-09-17 and it broke down again on 12-18-18. Nine Days of Driving is the Enough time to Rub a Good Cooler Line to go bad and leaks. Thanks
The initial and only request made by Mr. [redacted] was for the replacement of the transmission. With all labor-intensive jobs such as transmission replacements, we perform inspections on all relative components before performing any work. Mr. [redacted] was adamant to only replacing just the transmission by itself. We do not perform other jobs that are not requested by the customer, all recommendations we provide for repair will not be performed without verbal or written authorization, and the only job that was authorized to us for work was only the replacement of the transmission with a remanufactured one. Since the transmission from Mr. [redacted]’s specific model of the freightliner truck can be accessed without removal of the transmission cooler lines- we performed the visual inspection, found no visual leaks, and performed appropriate repairs originally requested from Mr. [redacted]. The work was all finished on December 2nd 2017, multiple test drives were performed and no leaks were present. Mr. [redacted] never picked up his truck until five days later on December 7th and even then, only his brother was present to pick up the truck. Mr. [redacted]’s brother performed the test drive of the truck and also came to the conclusion that there were no issues or leaks with the transmission, which explains why he signed for the invoice and agreed to make the payment at the time. For an untouched and “good condition”, secured metal cooler line to decompose and cause transmission leaks only ten days after a major job was performed is absurd. We would like to see more evidence on what part of the cooler line is ruptured and where exactly would the line be mounted improperly, or what exactly does the line “rub against” to cause the leak. Upon further inspection of the Freightliner Bill, one will notice other maintenance expenses listed within the invoice that has absolutely nothing to do with the transmission replacement. For example, the listed cost for a radiator surge tank has no correlation to a transmission. The Freightliner invoice, and Mr. [redacted]’s demand for reimbursement on everything within that invoice reveals two things: his truck, despite its age, wasn’t maintained properly to begin with (noting all the charges for parts replaced), and to demand compensation for the entire bill that has nothing to do with us. The transmission cooler lines were secured, and never removed throughout the repair process because we were never authorized to do so, and the removal of the lines were not necessary to completing the original job properly. All previous offers of partial reimbursement for the sake of maintaining customer satisfaction to Mr. [redacted] have been revoked by him.
I am rejecting this response because: Micky Truck Repair should know when they Work on Transmission, they need to Inspect on Related Parts of Transmission to see if they are rubbing with something and can cause leaks. As it says on [redacted] that Cause of Transmission Leaks is Rubbing of Trans Cooler Line. Mickey Truck Repair Did remove the Cooler line and Put it Back when they Replaced the Transmission. Mickey Truck Repair should have asked us to Change the Trans Cooler Line if it needs to Replace. They Didn't ask us because they knew the Trans Cooler line is in Good Condition. It all Happened because of Rubbing Trans Cooler line After Worked Done at Mickys Truck Repair. As [redacted] Medford Or, They always ask there Customer if Trans Cooler Line needs to replace. We are not asking for the Extra Work ( Surge Tank ) or anything else work done at [redacted], Medford, Or. We are asking Compensate for Our Expenses on the Same Repair we have Done at Mickys Trucks Repair. Also Our Truck was Parked at [redacted], Medford for 18 days, Otherwise Truck have done over $ 12 k of work. We made Payments and Insurance for the Truck Parked for 18 Days. If We add all Together it will go way up from $13000. We are asking for $ 9500 to Cover the Part of Our Expenses. We have GPS in the Trucks and it shows us the location of trucks. As Mickeys Truck Repair Mentioned, they Test Drives Multiple Times, it never done. Truck moved on 12-02-2017 for 1.4 mile total and no Evidence of driving miles from 12-03-17 to 12-06-17. We Picked up the truck on 12-07-17. We Put the Truck back on the Road on 12-09-17 and it broke down again on 12-18-18. Nine Days of Driving is the Enough time to Rub a Good Cooler Line to go bad and leaks. Thanks