Micro Finish

Customer called in on June 7th and spoke to Lisa Byars(CSR) and emailed a picture of the problemA replacement can shipped that dayI have attached a copy of our fulfillment page that shows the replacement shipping information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12628144, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12809994, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The amount is acceptable but I do not trust the company to give them my PayPal info as (1) they NEVER researched out to me t find if I have a payday account(2) they have promised me to correct multiple times but have never done so so I do not trust this company to do as they promised.I would feel better if they could refund from my original cc account or send me a check This is unless they really try to reach out to me this time to get my info As you can see, I have no trust in this company Regards, [redacted]

The representatives involved had a misunderstanding of our policy for this type of situationA credit of $was issued todayHe recieved a credit of $on October 13th, the credit issued today is the balance of the total orderWe are very sorry that this occurred

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12540219, and find that this resolution is satisfactory to me.The protracted emails w/my lucid explanations to your representatives is disturbingIt's obvious that management lacks the savvy to convey honorable business principles and/or the representatives lack common sense to act with an appropriate assessment Regards, [redacted] ***

We have reached out to [redacted] to see if he has a PayPal account to issue a refund of the amount of the order $We are still waiting for his response

Customer placed an order on January 2nd using a VISA card then placed another slightly different order on January 5th with same VISA card.When placing an order online the customer must agree to the E-Store policies before the order will go throughIf customer was unsure if the order went through,
she could have called us or check her account before ordering againCustomer called in on or around the 11th and spoke to customer service asking us to issue a Return Authorization number to return one of her ordersShe was informed of our E-Store policy that the paint was not returnable since the paint is mixed per order but the other items were refundableIf I had placed an order with a company and did not receive an email confirmation, I would check my account before ordering again especially one that could not be returnedAccording to tracking information the first order placed was delivered on January 12th and second order delivered on January 17thCustomer called back on January 18th and spoke to another customer service representative who tried to tell her the paint was not returnableThe original rep went to manager and was told to follow our store policyHe let her know that he spoke to the manager and did speak to her the previous week and that the paint was not returnableThe rep did not yell at customer but told her to have a good day and ended the call since customer was rude and yelling at him

The representatives involved had a misunderstanding of our policy for this type of situation. A credit of $33.73 was issued today. He recieved a credit of $39.90 on October 13th, the credit issued today is the balance of the total order. We are very sorry that this occurred.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12628144, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, I was not aware of the return policies at the time of the purchase because they are not made clear on the website. The paint that I ordered was not a custom-mixed color, but rather a generic color, plus a primer and a sealcoating. On the invoice attached to the order it said that the order can be returned with a 25% re-stocking fee (for non custom-mixed orders). I could not have checked my account because I do not have an account with you. You failed in sending me a confirmation email confirming the first order and now you do not want to take responsibility for this situation. The first and only time that I have contacted you via phone call was on 01/18 and not before. You lied to me and insisted that I had called you before, but that is not true. The manager that spoke to me was the one that was rude. He lied on my face, and spoke over me, trying to silencing me and not letting me explain the situation.Your reviews on the Internet are awful and I am not the first person that had gone through a similar situation with you. Just check the reviews left on Reseller Ratings and see it. I wish I had read these reviews before buying from you.Obviously you are a company for which customer satisfaction is at the bottom of your priority list.As a paying customer I refused to be treated the way I was treated, I refuse to be lied to, I refuse to be held accountable for a mistake that you as a company made. The least another company would do is to apologize for the situation and go ahead with the refund. I have bought from hundreds of companies that do business online, and this is the same time I am treated this way and the first time a company refuses to refund an order. What I am asking is reasonable. You made a sale anyways because I am keeping one of orders.Customers deserve appreciation and respect!
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12540219, and find that this resolution is satisfactory to me.The protracted emails w/my lucid explanations to your representatives is disturbing. It's obvious that management lacks the savvy to convey honorable business principles and/or the representatives lack common sense to act with an appropriate assessment. 
Regards,
[redacted]

We have reached out to [redacted] to see if he has a PayPal account to issue a refund of the amount of the order $69.99. We are still waiting for his response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12809994, and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount is acceptable but I do not trust the company to give them my PayPal info as (1) they NEVER researched out to me t find if I have a payday account(2) they have promised me to correct multiple times but have never done so so I do not trust this company to do as they promised.I would feel better if they could refund from my original cc account or send me a check.  This is unless they really try to reach out to me this time to get my info.  As you can see, I have no trust in this company.
Regards,
[redacted]

I left a message for [redacted] on May 3rd and spoke to him today. I explained that all we needed was the email to his PayPal account to issue a refund. He gave me the email address and I forwarded that info to [redacted] to issue the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12628144, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I still stand by my previous comment but will issue a credit for order 9942288 in the amount of $30.72.

Customer called in on June 7th and spoke to Lisa Byars(CSR) and emailed a picture of the problem. A replacement can shipped that day. I have attached a copy of our fulfillment page that shows the replacement shipping information.

Bought spray can for touch up of my Jeep Cherokee.... Perfect color match and fast shipping.

I bought three separate batches of the same number red paint from Micro Finish and it was a different shade every time. I also bought a white with the red. Following the exact same protocol on each color to paint the same car with, the white would not adhere while the red did. I was told it was the cleaning medium I was using that in fact stripped the white. When I questioned why it didn't strip the red, I was told that I used improper set up and cure time. Case of a company not standing behind it's product and using excuses to get out of doing the right thing.

Company gave me the run around and lied about when my return sample paint card would be shipped. Contacted the company four times with little to no help each time. Was contacted once by their paint specialist who told me two weeks ago it would be shipped the following day. Contacted the same woman again today, stated again that it would be shipped out tomorrow. Proof can be provided in their statement on Facebook.