Hi, We have reviewed this case , the customer is complaining making a storyShe is using a free software on her PC as analyzer , if there are issues on PC or any application stops responding it send an error and when they consumer confirms send reportWe call to confirm and ask them prior that I you wish diagnose from engineer if not we will put you on DNCShe choose to get PC fixed and choose the charge for servicesShe also provided us with feedback , but in service industry this happensShe used her pc for quite some time and without letting us know after few months , just put a charge back on us from bank stating service not deliveredShe also stated to the bank that she never gave card to usThis is what we got on feedback, I received help from Microgeek and they were very useful in correcting my problem [redacted] got my ID number from Micro Geek and attached is the signed copy of invoice [redacted] We have all the evidences to prove that she took services herself and when received the statement from bank , she charge back and we still accepted the same and gave her the moneyWe have her signed terms invoices card confirmation, as per that we will win this charge if we contestHer claims are wrongThanks Micro Geek Legal Dept
Hi, We have reviewed this case , the customer is complaining making a storyShe is using a free software on her PC as analyzer , if there are issues on PC or any application stops responding it send an error and when they consumer confirms send reportWe call to confirm and ask them prior that I you wish diagnose from engineer if not we will put you on DNCShe choose to get PC fixed and choose the charge for servicesShe also provided us with feedback , but in service industry this happensShe used her pc for quite some time and without letting us know after few months , just put a charge back on us from bank stating service not deliveredShe also stated to the bank that she never gave card to usThis is what we got on feedback, I received help from Microgeek and they were very useful in correcting my problem [redacted] got my ID number from Micro Geek and attached is the signed copy of invoice [redacted] We have all the evidences to prove that she took services herself and when received the statement from bank , she charge back and we still accepted the same and gave her the moneyWe have her signed terms invoices card confirmation, as per that we will win this charge if we contestHer claims are wrongThanks Micro Geek Legal Dept