Micro Industries

Unfortunately Mr [redacted] was informed his cabinets varied and had a bow in the middle and granite is cut at a straght lineWe have made several attempts to correct the granite to fit Mr***s cabs and have done so very successfullyNow Mr [redacted] wanted his stove to be flush with his counters and we informed Mr [redacted] that we do not adjust appliancesIf there is an issue with the height that is for the client to hire a contractor who can help with the flooring to leavel the stoveI made an appointment to assist because we do care, but Mr [redacted] was out of town when we called on our way to his appointmentWe rescheduled and Mr [redacted] was upset that no one was there at 1pmI informed Mr [redacted] that we never assign an exact time due to granite appointments can very several hours but that a team was coming and would call on the way as usualMr***, then wrote a letter condeming us and told us not to even bother coming outI informed Mr [redacted] That there is nothing else we can do for him then and that our job was complete and that we wre doneWe had simply made the last two appoinments to assist his concrens with his stove that really requires a contractorHe then got upset and said he wanted his money backI informed him that the granite install is of great quality and that he needed to pay in full the costHe declined and I did inform him that non payments do result in collectionsPersonal I truly feel For [redacted] Thats why I went the extra length to ease his mindI am sorry that he is upset but we have done all we can doThe pictures we have show a wonderful installI hope He and I can calm down and come to an end result that makes us both happyTruly [redacted]