Micro PC Tech, Inc

Customers desired outcome was billing settlement"Desired Outcome/Settlement: Do not charge me $for a service I don't want, wasn't requested and was presented to me in an untruthful fashion...i.elet the credit placed on my card stand and give up trying to take my money. Desired Settlement: Billing Adjustment "We have already explained the each and everything and mentioned that if the customer was not satisfied with the services and she was not happy with the services provided to her, The resolution which customer is requesting is that she wants the credit back to fulfill that credit request of the customer we have already raised the credit back to her card and attached the credit receipt to the previous responseAs per customers request full refund of $has been credit to her cardNow there is no credit due to the customerWe would request you to kindly check the refund receipt and close the caseWe are trying to resolve the case with the customer by refunding the full amount of $to make sure customers request can be fulfilledWe tried to explain that the customer took the services for the charge she paidWe would like to address that the refund of $has been credited back to her cardWe have done as the customer requested and refunded the money, Please close the case

I want to know if this is a legitimate techcompany I am so uneasy about transacting business with them

Response to Revdex.com Complaint: Complaint ID #: *** Issue: Customer (*** * ***) called for the issue that her computer was facing Network Firewall issue, File Corruption Issue also she
was facing *** Email IssueService provided to the customer: - We ran junk cleaner & cleaned all the junk successfullyWe ran malwarebytes also to find out the malware in the computersWe found infections in the computer & we removed those infections successfullyBefore fixing started in the Computer System and Software, Customer was informed that Micro PC Tech Incare the Independent Support providers and we are not associated with any brand also about the Fixing charge of $Customer agreed to the sameAfter fixing each and every issue customer was informed and acknowledged that all issues have been fixed and the services have been providedAfter that customer provided the *** Card Details (ending with# ***) to charge the amountAttached is the Issue resolution (Satisfaction) confirmation email which states the same that the customer was completely satisfied with the services and each and every thing was explained to her up front, that we are not *** Customer Support and we are not affiliated with *** in anywayCustomer was told that the support from Micro PC Tech is paid not free, Each and every documents provided to customer clearly said that we are Micro PC Tech Inc. Customer was provided Services the Invoice which clearly said that the services are being provided by Micro Pc Tech IncCustomer read the documents, terms conditions and the refund policy after that Customer signed the invoice which clearly means that the customer was aware that complete services are being provided by Micro PC tech Inc not ***As Described in Invoice signed by the customer that all services were provided and Cleanup was doneOnce customer got satisfied with services and the documents provided to her then she signed the Invoice scanned the document by her and sent us with a great feedback appreciating the work which was done for her computerKindly have a look to the invoice signed by the customer, which clearly states that the customer was explained everything including name of our company, charge and was also told that we are independent support providers up front before the services even started. Explanation #1 Complaint ID #: ***Response to the first claim of the customer that the services were not received! Customer contacted Micro PC Tech Incon 06/15/and attached signed work order invoice clearly says that the services were rendered on the same day. Attached work order Invoice signed by the customer clearly says the service render date 06/15/2016. Attached is the screen shot of the email confermation sent by the customer stating that all issues were resolved and services were provided by removing all the infection In the post feedback satisfaction email sent by the customer which is addressing that services were provided (rendered) and customer were completely satisfied with the servicesAll the services requested by her were provided to satisfactory levelExplanation #2 Complaint ID #: *** We have addressed each and every issue mentioned by the customer which she was facingAfter each and everything was fixed then only customer was chargedAs per our refund policy customer could have called us for the refund with the days from the date of serviceCustomer never made any attempt to resolve the case with us by asking for refundInstead customer called up the bank and filled for the charge back dispute the bank denied to give the money back to the customer because we submitted all the supporting documents to the bank proving that we did provide the complete service to the customer and the dispute was fraudulent .Still as goodwill we would be more than happy to credit $back to her cardOur goal is customer satisfactionIf the customer would have called us we would have refunded the customer on the same date, but customer never called for the refund or cancellation of the servicesWe are ready to refund the money to the customerThe entire allegation customer is because of her Lack of technical knowledge, customer was told about the subscription plans customer selected the plan as she was aware that she would be entitled to get free support for the futureIt was not supposed to be years of technical support, it customer wanted to continue we can provide years of free technical support for the amount she paidThere was nothing about Micro PC Tech Inc was presented in untruthful fashionWe would like to resolve this case with the customer once n for all and credit $back to her cardWe would request customer to not make any wrong allegation after taking complete servicesWe are trying to resolve the case and we expect customer to do the same instead of putting fraudulent and wrong complaintWe have no idea what Ohio story customer is making we have no branch or any office in Ohio. We have refunded the customer for $and attached the credit receipt in this letter.Explanation #3 Complaint ID #: *** Response to the third claim of the customer that we falsely identified our self as *** SupportAs mentioned before customer was told in advance by our sales representative that the services is chargeable and all the services are being provided by Micro PC Tech Incall document and work invoice clearly says that we are Micro PC Tech IncOn our website it clearly mentioned on every page that “Micro PC tech are an independent provider of on-demand tech support and not affiliated with any third party brand.” Customer signed all the documents invoice and credit card authorization form which clearly says that we are independent service providers and nowhere have we identified our self as *** SupportCustomer had problems in his Email which was completely resolved by Micro PC Tech IncExplanation #4 Complaint ID #: *** Submitting this response by saying that customer was provided with all services he requested for on the same date (06/15/2016) and to prove that we are submitting the all the documents and satisfaction email by the customerCustomer requested the full refund and we have raised the full refund back to her cardKindly look into the documents fairly and close the case

Hello, As we have mentioned before that we have tried our best to refund the money but we also need the customer's cooperation in it, We have tried to refund the money multiple times in the same expired card and also in new card but its not going throughTo satisfy the customer we are attaching the refund receipt as a proof that we did make the refund but as we mentioned before money was credit back in our account due to expired card and in the case of new card money can not be refunded because as per the bank refund process a card has to be charged then only the charged money can be refundednew card was never charged thats why the refund is not going through, We are trying to explain each and every thing so the customer can understand that we are trying to do our best to refund the moneyWe would request the customer to provide any bank account routing number and account number and we assure that within days the customer would receive the refund in the same bank account Attached is the refund receipt Thank YouJean B

Issue: Customer (*** ***) called for the issue that her computer was facing Network Firewall issue, *** Software issue, Security Installation Issue in her computer system.Service provided to the customer: - We ran junk cleaner & cleaned all the junk successfullyWe ran ***
also to find out the malware in the computersWe found infections in the computer & we removed those infections successfully.Before fixing started in the Computer System and Software, Customer was informed that Micro PC Tech Incare the Independent Support providers and we are not associated with any brand also about the Fixing charge of $Customer agreed to the sameAfter fixing each and every issue customer was informed and acknowledged that all issues have been fixed and the services have been providedAfter that customer provided the *** *** Details (ending with# ***) to charge the amountAttached is the Issue resolution (Satisfaction) confirmation email which states the same that the customer was completely satisfied with the services and each and every thing was explained to her up front, that we are not *** Customer Support and we are not affiliated with *** in anywayCustomer was provided Services the Invoice which clearly said that the services are being provided by Micro Pc Tech IncCustomer read the documents, terms conditions and the refund policy after that Customer signed the invoice which clearly means that the customer was aware that complete services are being provided by Micro PC tech Inc not ***As Described in Invoice signed by the customer that all services were provided and Cleanup was doneOnce customer got satisfied with services and the documents provided to her then she signed the Invoice scanned the document by her and sent us with a great feedback appreciating the work which was done for her computerKindly have a look to the invoice signed by the customer, which clearly states that the customer was explained everything up front before the services even started.Explanation #Complaint ID #: ***Response to the first claim of the customer that the services were not received! Customer contacted Micro PC Tech Incon 08/14/and attached signed work order invoice clearly says that the services were rendered on the same dayAttached work order Invoice signed by the customer clearly says the service render date 08/14/2015.Attached is the screen shot of the email confermation sent by the customer stating that all issues were resolved and virus protection services were provided by removing all the infection Is the post feedback satisfaction email sent by the customer which is addressing that services were provided (rendered) and customer were completely satisfied with the servicesAll the services requested by her were provided to satisfactory level.Explanation #Complaint ID #: ***We have addressed each and every issue mentioned by the customer which she was facing in her computer systemAfter each and everything was fixed then only customer was chargedIf as per the customer issues were not fixed she would have not sent the Positive feedback emailAs per our refund policy customer could have called us for the refund with the days from the date of serviceCustomer never made any attempt to resolve the case with us by asking for refundInstead customer called up the bank and filled for the charge back dispute and as per our record $has been credited back to her card by her bank and has been debited from our bank accountStill as goodwill if the customer is claiming she has not received the money back we would be more than happy to credit $back to her card if she provides any proof like bank statement which shows that she has not received the $back to her cardOur goal is customer satisfactionIf the customer would have called us we would have refunded the customer on the same date, but customer never called for the refund or cancellation of the servicesWe are ready to refund the money to the customer if she can provide the proof that she has not received the $already through her bank.Explanation #3Response to the third claim of the customer that we falsely identified our self as *** Support.As mentioned before customer was told in advance by our sales representative that the services is chargeable and all the services are being provided by Micro PC Tech Incall document and work invoice clearly says that we are Micro PC Tech IncOn our website it clearly mentioned on every page that “Micro PC tech are an independent provider of on-demand tech support and not affiliated with any third party brand.”Customer signed all the documents invoice and credit card authorization form which clearly says that we are independent service providers and nowhere have we identified our self as *** SupportCustomer had problems in his computer system which was completely resolved by Micro PC Tech Inc.Explanation #Complaint ID #: ***Submitting this response by saying that customer was provided with all services he requested for on the same date (08/14/2015) and to prove that we are submitting the all the documents and satisfaction email by the customerCustomer requested the full refund and we are ready to raise the full refund back to her card if she can provide the proof that she has not received the $already through her bankKindly look into the documents fairly and close the case

Issue: Customer (*** ***) called for the issue that her computer was facing Network Firewall issue, Software Infection issue, *** *** Anti Virus Installation issue and *** *** Installation Issue in her computer system.Service provided to the customer: - We ran junk cleaner
& cleaned all the junk successfullyWe ran malwarebytes also to find out the malware in the computersWe found infections in the computer & we removed those infections successfully.Before fixing started in the Computer System and Software, Customer was informed that Micro PC Tech Incare the Independent Support providers and we are not associated with any brand also about the Fixing charge of $Customer agreed to the sameAfter fixing each and every issue customer was informed and acknowledged that all issues have been fixed and the services have been providedAfter that customer provided the *** Card Details (ending with# ***) to charge the amountAttached is the Issue resolution (Satisfaction) confirmation email which states the same that the customer was completely satisfied with the services and each and every thing was explained to her up front, that we are not *** Customer Support and we are not connected with *** in anywayCustomer was provided Services the Invoice and Credit Card Authorization letter which clearly said that the services are being provided by Micro Pc Tech IncCustomer read the documents, terms conditions and the refund policy after that Customer signed the invoice and Credit Card authorization form which clearly means that the customer was aware that complete services are being provided by Micro PC tech Inc not ***As Described in Invoice signed by the customer that all services were provided and Cleanup was doneOnce customer got satisfied with services and the documents provided to her then she signed the Invoice and Payment Authorization for scanned both the documents by her and sent us with a great feedback appreciating the work which was done for her computerKindly have a look to the invoice and credit card authorization form signed by the customer, which clearly states that the customer was explained everything up front before the services even started.Explanation #Complaint ID #: ***Response to the first claim of the customer that the services were not received! Customer contacted Micro PC Tech Incon 09/03/and attached signed work order invoice clearly says that the services were rendered on the same dayAttached work order Invoice signed by the customer clearly says the service render date 09/03/2014.Attached is the screen shot of the email confermation sent by the customer stating that all issues were resolved and virus protection services were provided by removing all the infection Is the post feedback satisfaction email sent by the customer which is addressing that services were provided (rendered) and customer were completely satisfied with the servicesCustomers *** *** and *** *** was successfully installed in her computer system and all the services requested by her were provided to satisfactory level.Explanation #Complaint ID #: ***We have addressed each and every issue mentioned by the customer which she was facing in her computer systemAfter each and everything was fixed then only customer was chargedIf as per the customer issues were not fixed she would have not sent the Positive feedback emailAs per our refund policy customer could have called us for the refund with the days from the date of serviceCustomer never made any attempt to resolve the case with us by asking for refund because customer was completely aware that she did receive the services on the date of chargeStill as goodwill if the customer is claiming after year that she is not happy with the services we would be more than happy to refund the money $to the customerOur goal is customer satisfactionIf the customer would have called us we would have refunded the customer on the same date, but customer never called for the refund or cancellation of the servicesWe are ready to refund the money to the customer.Explanation #Response to the third claim of the customer that we falsely identified our self as *** Support.As mentioned before customer was told in advance by our sales representative that the services is chargeable and all the services are being provided by Micro PC Tech Incall document and work invoice clearly says that we are Micro PC Tech IncOn our website it clearly mentioned on every page that “Micro PC tech are an independent provider of on-demand tech support and not affiliated with any third party brand.”Customer signed all the documents invoice and credit card authorization form which clearly says that we are independent service providers and nowhere have we identified our self as *** SupportCustomer had problems in his computer system which was completely resolved by Micro PC Tech Inc.Explanation #Submitting this response by saying that customer was provided with all services he requested for on the same date (09/03/2014) and to prove that we are submitting the all the documents and satisfaction email by the customerCustomer requested the full refund and we are ready to raise the full refund back to her cardKindly look into the documents fairly and close the case

Dear [redacted],First of all I would like to let you know that the customer's dispute is completely irrelevant because customer has an invoice provide by us, customer can go ahead and check the refund policy, our policy give the refund facility to the customer, if the customer...

is not happy with the services, then the customer can contact us for the money back, Alice never tried to contact us for the refund. Second of all the reason is given by the customer does not make any scene because due to the email delivery failedcustomer stated that we are scam, it clearly shows that the customer has lack of technical knowledge that is the only reason customer is getting confused, and the other company customer is describing in the letter has nothing to do with us, we would not like to comment on that, Only reason customer called us scam is because of Lack of Technical Knowledge. Customer did agree for all the products given to her as the invoice was sent to the customer stating the same, But still as stated in the beginningcustomer has the refund policy with us we would request the customer to rates.RegardsJean B

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I am satisfied with the ultimate resolution, i.e. refunding me the entire amount.  What I wish to make perfectly clear, however, is that Micro Tech PC insists upon painting ME as the liar.  THIS IS NOT THE CASE.  They did not, even once, address the part of my complaint which stated that this "service" was NOT sold to me as a repair but as a 5 year contract.  Again, let me repeat, I was patched through to these people via [redacted], not knowing it was NOT [redacted].  I NEVER looked at their website or called them directly. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Since I had no other recourse to receive the promised refund, I went to my financial institution who helped set up a secure account to which Micro-PC Tech can deposit the $199.99. I cannot post the routing and account numbers on this website since it is public. I will contact the case manager for this complaint and ask how to get this information to Micro-PC Tech without  having to discuss it on the phone.  However, if that is my last resort, I will call and ask for Jean B. I have found no one at the card company or the financial institution who understands why Micro-PC Tech couldn't refund the money to the card on which the original charges were placed, which had not, in fact, expired. Micro-PC Tech had an old expiration date which should not have affected the refund. Since you requested security information connected to the card when I called last week, I stopped the card for my protection. You will be provided a valid bank routing and account number as soon as possible. Aldie,, from Micro-PC Tech, to whom I spoke over the phone last week, mentioned that he could refund the $199,99 with my banking information in a matter of minutes so I do not understand why it would take five days. Once I am notified that information has been provided to the Micro-PC Tech, my refund should be deposited immediately. I have, in good faith, taken time out of my schedule to have this meeting with my financial institution to satisfy your request so this matter can be settled. There will be no more excuses on the part of Micro-PC Tech as to why they cannot refund the money as promised. If money is not deposited within five days, as stated, I will have to reopen this complaint only to be left unresolved. 
Regards,
[redacted]