Microdot Reviews (1)
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Microdot Rating
Description: Hair Replacement
Address: 8508 Park Rd, Charlotte, North Carolina, United States, 28210-5803
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Review: I visited this company on Saturday, October 12, 2013 for consultation and left a deposit of $1575 for services to be rendered on OCtober 26, 2013. However, I decided to cancel on Monday,October 15, 2013. They refused to give me my full refund. In the contract it stated that I can get 50% refund up to three days once I received the services and was not satisfied. I did not receive any services and they still refused to give me my full refund. They avoid my phone calls to delay in givivg me my full refund.Desired Settlement: 100 0/0 refund
Business
Response:
Please be advised that contracts are in place to set forth the rules and regulations
of our company. The client has acknowledged the terms by signing the
appropriate agreement which were presented to her during the consultation.
As per customer’s statement of the problem to the Revdex.com, she left a 50% deposit of
$1575 for services to order her custom hair, see Preliminary Treatment. However,
since the client cancelled the order within 3 business days, as per her contract
agreement she is eligible to receive a refund in the amount of $787.50 (50% of the
deposit), as per contractually agreed, see Agreement attached
hereto.
Please be advised that the refund reflects the preliminary workup in order to create
the custom hair order, prior to the application. The language that she stated to the Revdex.com
which I quote, “In the contract it stated that I can get 50% refund up to three days
once I received the services and was not satisfied”, is not even our language in our
contract. However, if the client did have the hair applied and was not satisfied our
contracts state in paragraph 4 letter A that we would attempt to re-make,
re-position, or re-design at no charge, nowhere in our contracts do we give
100% money-back refunds.
At this point in time, we are awaiting the customer’s signed release form so that
we can facilitate her refund and so that she will not be responsible for the
remaining balance due contractually.
If you need any further assistance, then we can be reached at ###-###-####.
Thank you.
Sincerely,