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Review: I visited this company on Saturday, October 12, 2013 for consultation and left a deposit of $1575 for services to be rendered on OCtober 26, 2013. However, I decided to cancel on Monday,October 15, 2013. They refused to give me my full refund. In the contract it stated that I can get 50% refund up to three days once I received the services and was not satisfied. I did not receive any services and they still refused to give me my full refund. They avoid my phone calls to delay in givivg me my full refund.Desired Settlement: 100 0/0 refund



Please be advised that contracts are in place to set forth the rules and regulations

of our company. The client has acknowledged the terms by signing the

appropriate agreement which were presented to her during the consultation.

As per customer’s statement of the problem to the, she left a 50% deposit of

$1575 for services to order her custom hair, see Preliminary Treatment. However,

since the client cancelled the order within 3 business days, as per her contract

agreement she is eligible to receive a refund in the amount of $787.50 (50% of the

deposit), as per contractually agreed, see Agreement attached


Please be advised that the refund reflects the preliminary workup in order to create

the custom hair order, prior to the application. The language that she stated to the

which I quote, “In the contract it stated that I can get 50% refund up to three days

once I received the services and was not satisfied”, is not even our language in our

contract. However, if the client did have the hair applied and was not satisfied our

contracts state in paragraph 4 letter A that we would attempt to re-make,

re-position, or re-design at no charge, nowhere in our contracts do we give

100% money-back refunds.

At this point in time, we are awaiting the customer’s signed release form so that

we can facilitate her refund and so that she will not be responsible for the

remaining balance due contractually.

If you need any further assistance, then we can be reached at ###-###-####.

Thank you.


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Description: Hair Replacement

Address: 8508 Park Rd, Charlotte, North Carolina, United States, 28210-5803


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