Thank you for bringing this to my attentionI have forwarded this to the correct company and department headYou should no longer receive callsI have also made inquiries to our phone company to block your specific number from being calledI apologize for any inconvenience this has caused you If you have any issues in the future please do not hesitate to contact me personally at 360-690-0072, please press option and ask for Tanner
The Unit specifically inquired about returned to my office from [redacted] home brokenWhich her statements conflict with my representativeRegarding her approval for financing, her financing was based on the fact she earned an income through SSI other than UnemploymentIt wasn't until later the finance company, and my office, realized she was on UnemploymentThis means she would not be subject to financing according to the terms of the agreementWhich I believe this could be a simple misunderstanding rather than with the intention to 'scam' her in any wayIf she were making an income other than Unemployment she would have been approved without any issueEven in [redacted] terms, as we spoke on the phone; she enjoyed the equipment, liked it, and would own it in the future.Specifically, whether she was approved for financing or not, any equipment must be returned to my office "in substantially as good condition as when received" according to our written agreementThis equipment was broken (see attached photos)The reason I had to send an invoice and letter was simply because [redacted] did not return my initial phone call when I received the broken equipment in my officeWhen I finally spoke with ***, we last agreed to speak again after my manufacturer received the broken equipment, and I would call her with any possible solutionsI have called [redacted] many times since, and have left messages to contact me; I have yet to receive another call backShe can choose to ignore my phone calls and make this complaint; which I am a little upset she made, because I was trying to help or fix this situation (which we spoke about)If she refuses to return my phone call I have no choice but to charge her the full amount of $1,(including tax) or send her to collectionsI have been very amicable during this process in an attempt to find a solutionI am still awaiting a call back
Complaint: [redacted] I am rejecting this response because: This is a crooked company ripping people off by charging times as much for their filtersI bought the filters from [redacted] and right on the envelope it says genuine Filter Queen Filters, I showed them to Laura their representative that was trying to rip us off on the companies filters, I told her she was high priced and she told me that was how she made her moneyI showed her where the envelope said genuine Filter Queen filters she argued with me and told me they weren't genuine and not the right filters and they weren't from their companyThis company is ripping people off right and left by charging high prices for their vacuum cleaners and then expecting them to pay the high prices for the filters and the way they get even is by not honoring the warranty penalizing people, if they don't buy their high priced filers As far as them saying they will not charge me labor for replacing the parts, how hard is it to change a hose, wand and power endAny person can do that with no problem at allI hope you can understand where I am coming from on all thisHow many other people I wonder has this company ripped off this wayEverything they sell is way over priced and I was one of the suckers that got sucked into it allNow I have a piece of junk that is worthless to anyonedown the drainWhy would I want to put the ton of money I'm sure they will charge for their parts, when I can find one a 100% better than this piece of junk I got talked into buyingI still think they should make the vacuum good and replace the partsLike I said they are ripping people off and right and left and getting away with itIsn't this is what the Revdex.com is for to help people out that is getting ripped offI think they should go on your bad list to everyone not to buy from themSo other people will know ahead of time Sincerely, [redacted]
Thank you for bringing this to my attentionI have forwarded this to the correct company and department headYou should no longer receive callsI have also made inquiries to our phone company to block your specific number from being calledI apologize for any inconvenience this has caused you If you have any issues in the future please do not hesitate to contact me personally at 360-690-0072, please press option and ask for Tanner
The Unit specifically inquired about returned to my office from [redacted] home brokenWhich her statements conflict with my representativeRegarding her approval for financing, her financing was based on the fact she earned an income through SSI other than UnemploymentIt wasn't until later the finance company, and my office, realized she was on UnemploymentThis means she would not be subject to financing according to the terms of the agreementWhich I believe this could be a simple misunderstanding rather than with the intention to 'scam' her in any wayIf she were making an income other than Unemployment she would have been approved without any issueEven in [redacted] terms, as we spoke on the phone; she enjoyed the equipment, liked it, and would own it in the future.Specifically, whether she was approved for financing or not, any equipment must be returned to my office "in substantially as good condition as when received" according to our written agreementThis equipment was broken (see attached photos)The reason I had to send an invoice and letter was simply because [redacted] did not return my initial phone call when I received the broken equipment in my officeWhen I finally spoke with ***, we last agreed to speak again after my manufacturer received the broken equipment, and I would call her with any possible solutionsI have called [redacted] many times since, and have left messages to contact me; I have yet to receive another call backShe can choose to ignore my phone calls and make this complaint; which I am a little upset she made, because I was trying to help or fix this situation (which we spoke about)If she refuses to return my phone call I have no choice but to charge her the full amount of $1,(including tax) or send her to collectionsI have been very amicable during this process in an attempt to find a solutionI am still awaiting a call back
Complaint: [redacted] I am rejecting this response because: This is a crooked company ripping people off by charging times as much for their filtersI bought the filters from [redacted] and right on the envelope it says genuine Filter Queen Filters, I showed them to Laura their representative that was trying to rip us off on the companies filters, I told her she was high priced and she told me that was how she made her moneyI showed her where the envelope said genuine Filter Queen filters she argued with me and told me they weren't genuine and not the right filters and they weren't from their companyThis company is ripping people off right and left by charging high prices for their vacuum cleaners and then expecting them to pay the high prices for the filters and the way they get even is by not honoring the warranty penalizing people, if they don't buy their high priced filers As far as them saying they will not charge me labor for replacing the parts, how hard is it to change a hose, wand and power endAny person can do that with no problem at allI hope you can understand where I am coming from on all thisHow many other people I wonder has this company ripped off this wayEverything they sell is way over priced and I was one of the suckers that got sucked into it allNow I have a piece of junk that is worthless to anyonedown the drainWhy would I want to put the ton of money I'm sure they will charge for their parts, when I can find one a 100% better than this piece of junk I got talked into buyingI still think they should make the vacuum good and replace the partsLike I said they are ripping people off and right and left and getting away with itIsn't this is what the Revdex.com is for to help people out that is getting ripped offI think they should go on your bad list to everyone not to buy from themSo other people will know ahead of time Sincerely, [redacted]