Initial Business Response /* (1000, 5, 2014/01/20) */
RE: Case # 94483935 [redacted]
In reference to the first allegation, I encouraged [redacted] to look for another moving company if she needed her items faster than the normal approximated delivery time. I had also advised [redacted]...
to purchase a bed in [redacted]. [redacted] chose MicroShip because we were $1,000 cheaper than normal full service van lines. When I booked the job with [redacted], I told her I was making no guarantees on a delivery date and that I expected to be loading her items at the end of January. Our paperwork properly states approximately 7-21 business days, for delivery. In all reality, if you exclude holidays and 15 below weather, remarkably we are still on schedule. The extra $200, which is extremely fair, was for the extra items that she added to her shipment, that were not discussed when the original estimate was provided to her. I called [redacted] from my home to discuss this matter and she agreed and needed to be reminded of our pre-booking conversations. She then proceeded to ask how she could take back the bogus letter she sent to the Revdex.com. Is this possible? In closing, we picked up her items on [redacted] and she is receiving her shipment in a timely fashion. She would have had her belongings already but we were crippled for a week with some of the worst weather I have seen, since I've been in business.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/01/20) */
RE: Case # 94483935 [redacted]
In reference to the first allegation, I encouraged [redacted] to look for another moving company if she needed her items faster than the normal approximated delivery time. I had also advised [redacted]...
to purchase a bed in [redacted]. [redacted] chose MicroShip because we were $1,000 cheaper than normal full service van lines. When I booked the job with [redacted], I told her I was making no guarantees on a delivery date and that I expected to be loading her items at the end of January. Our paperwork properly states approximately 7-21 business days, for delivery. In all reality, if you exclude holidays and 15 below weather, remarkably we are still on schedule. The extra $200, which is extremely fair, was for the extra items that she added to her shipment, that were not discussed when the original estimate was provided to her. I called [redacted] from my home to discuss this matter and she agreed and needed to be reminded of our pre-booking conversations. She then proceeded to ask how she could take back the bogus letter she sent to the Revdex.com. Is this possible? In closing, we picked up her items on [redacted] and she is receiving her shipment in a timely fashion. She would have had her belongings already but we were crippled for a week with some of the worst weather I have seen, since I've been in business.
Sincerely,
[redacted]