Only one word to describe my experience BOTH times I utilized MicroSmarts services...AWESOME! Timely and professional and worth the costBoth computers running again and life is goodI would recommend the Matteson IL MicroSmarts team to everyone
On June 10th I started a day free trial when I didn't receive progress or referel emailsI cancelled my triali tried to contact them on the 4th and 5th dayEmailed them on the 5th day No responsecalled them up and was charged $on the 6th day of trial..they charge your credit card band go against the agreement..Contacted the fraud dept..I would not recommend them...Stuart
Usually I don't write reviews, but this advertising company has helped my year old business get sales within a short period of time, finally a real business that actually works
Initial Business Response / [redacted] (1000, 5, 2015/01/02) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We received your emailed refund request on 12/31/Unfortunately we were closed New Years Eve and New Years dayWe opened back up today 1/2/You signed up for our day Speeditup Checkup promotion on 12/22/In the terms it stated would be charged after the trialAs you stated this promotion came with a day money back guaranteeTherefore a credit was issued back to your credit card today 1/2/in the amount of $An email confirmation was also sent to the email address on fileWe are sorry our service did not meet your PC related needs Regards
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Contact Name and Title [redacted] , Preside Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @microsmartsllc.com Dear Revdex.com, There are two victimsIt includes [redacted] and our company due to someone fraudulently using his bank card He is correct, when he notified us that his credit card was falsely usedWe immediately issued credit However, whoever has his credit card used his card again the next month So we told him that we would issue a credit to have bankHe told us that he closed his bank account Our credit card company told us to not send payment other than the way we collected it as we can take further lossCharge Banks, etc However, due to this unique situation we will take the risk of the additional loss and we will be mailing [redacted] a check in the amount of $ This check will be sent out hours after this message Identity Theft is such a horrible crimeWe hope that [redacted] can stop who ever is using his credit Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (2000, 22, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do not know when you mailed the first mailed the check, but, as of today, July 27th at 3:20pm, I have not received itSorry for the continuing sagaYour suggestion of using PayPal is perfectly fine with meI did not realize it was available in this case I will be on the lookout for it Thanks very much [redacted] Final Business Response / [redacted] (4000, 20, 2015/07/27) */ Dear [redacted] ***, We mail out a check to your address for $ [redacted] DAY PHONE: XXX XXX-XXXX ADDRESS: [redacted] PHONE: [redacted] EMAIL: [redacted] Instead of re-sending check, we would really like this matter closed today [redacted] we send you $via PayPal? We can send it to your email address and paypal makes it really easy to collect payment Best Regards, [redacted] , MicroSmarts LLC [redacted]
Initial Business Response /* (1000, 5, 2014/07/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello, we are sorry that our Geek Support Services did not meet *** computer needs*** *** placed
an order to received a day trial of our software and PC Geek Support services on 7/15/2014, the full membership fee after the trial was $27.77/month
Our records show that *** *** emailed our customer service on 7/16/requesting a cancellationHis order was cancelled at that time and his credit card was never charged $U.S.D
Regards,
***
I absolutely love the way this company brought in sales to my new business, if you just starting a business trust me this company does what it says and brings sales very fast
Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
***
Our records show that you signed up for a trial of our Tech Support services when you signed up
for our Speeditup Checkup PC optimization softwareYour linformation was sent to the email provided: *** However we received your membership cancellation request via email on 1/25/and a refund was issued in the amount of $on that date with an additional $refunded today 2/4/We are sorry that our services did not meet your PC related needs
Hi, I signed up to MicroSmarts LLC Domain *** advertising and their friendly staff helped me create a successful business online I don't know what I would do without them My business went from having virtually no sales to where I can't keep up with the demand
I love the fact whenever I call they tend to always answer and if they are not available, I get a call back usually within minutes I highly recommend this company
Initial Business Response /* (1000, 8, 2014/09/11) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
Hello,
*** signed up for a day trial of our servicesIn our terms of service that she agreed
to, it stated that she would be automatically billed $if she did not cancel by the end of the day trialHowever our service does come with a money back guaranteeA refund was given today 9/11/in the amount of $
We are sorry that our service did not meet *** PC related needs
I didn't notice it was day review of product so it is my bad that I got charged however for 24/service I cannot call and reach anyone they say you can cancel anytime there is no place to go to cancel I sent e-mail yesterday took me hour to figure out how to send an e-mail to complain I have called during business hours for days and not once was able to reach someone I got a message to leave name and number for return call how is that 24/support and after an hour still no call back this is not right and if you want help with your pc you are to get a password and leave it up all night so someone you don't know can go in while you are sleeping to fix it??? I don't think so, they can go through any of my files and read and copy everything I have....no thank you
Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title[redacted], Preside
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@microsmartsllc.com
Dear Revdex.com,
There are two victims. It includes [redacted] and our company due to someone fraudulently...
using his bank card.
He is correct, when he notified us that his credit card was falsely used. We immediately issued credit.
However, whoever has his credit card used his card again the next month.
So we told him that we would issue a credit to have bank. He told us that he closed his bank account.
Our credit card company told us to not send payment other than the way we collected it as we can take further loss. Charge Banks, etc.
However, due to this unique situation we will take the risk of the additional loss and we will be mailing [redacted] a check in the amount of $47.00.
This check will be sent out 24 hours after this message.
Identity Theft is such a horrible crime. We hope that [redacted] can stop who ever is using his credit.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 22, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not know when you mailed the first mailed the check, but, as of today, July 27th at 3:20pm, I have not received it. Sorry for the continuing saga. Your suggestion of using PayPal is perfectly fine with me. I did not realize it was available in this case I will be on the lookout for it.
Thanks very much.
[redacted]
Final Business Response /* (4000, 20, 2015/07/27) */
Dear [redacted],
We mail out a check to your address for $47.00
[redacted]
DAY PHONE: XXX XXX-XXXX
ADDRESS: [redacted]
[redacted] PHONE: [redacted]
EMAIL: [redacted]
Instead of re-sending check, we would really like this matter closed today.
[redacted] we send you $47.00 via PayPal?
We can send it to your email address and paypal makes it really easy to collect payment.
Best Regards,
[redacted],
MicroSmarts LLC
[redacted]
I been searching for good advertising sites, and didn't see no changes, My friend told me about this company, I purchased some advertising, and my business have increased, very nice staff and I rate this company 100, keep up the good work.
Initial Business Response /* (1000, 5, 2015/01/02) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We received your emailed refund request on 12/31/2014. Unfortunately we were closed New Years...
Eve and New Years day. We opened back up today 1/2/2015. You signed up for our 5 day Speeditup Checkup promotion on 12/22/2014. In the terms it stated 79.95 would be charged after the trial. As you stated this promotion came with a 30 day money back guarantee. Therefore a credit was issued back to your credit card today 1/2/2015 in the amount of $79.95. An email confirmation was also sent to the email address on file. We are sorry our service did not meet your PC related needs.
Regards
Initial Business Response /* (1000, 8, 2015/02/19) */
As stated [redacted] signed up for a trial of our Pc Optimization software with PC Tech Support services. The terms of service stated that this was a trial membership and if not cancelled before the end of the trial period the full...
membership price would be charged. However this membership does come with a money back guarantee, therefore a refund in the amount of $79.95 was given today 2/19/2015. Ref# [redacted]. We are sorry that our services did not meet your Pc related needs.
Only one word to describe my experience BOTH times I utilized MicroSmarts services...AWESOME! Timely and professional and worth the cost. Both computers running again and life is good. I would recommend the Matteson IL MicroSmarts team to everyone.
Usually I don't write reviews, but this advertising company has helped my 2 year old business get sales within a short period of time, finally a real business that actually works.
On June 10th 2015 I started a 7 day free trial .. when I didn't receive progress or referel emails.. I cancelled my trial.. I tried to contact them on the 4th and 5th day.. Emailed them on the 5th day.. No response.. called them up and was charged $47 on the 6th day of trial..they charge your credit card b4 and go against the agreement..Contacted the fraud dept..I would not recommend them...Stuart
Initial Business Response /* (1000, 5, 2014/07/03) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hello, we are sorry that our Geek Support Service did not meet[redacted] computer needs. Our records do not...
show[redacted] attempt to contact us before this Revdex.com request.
Our terms of service did state that this was a 3 day trial and that if not cancelled there would be a recurring monthly charge of $57.77 U.S.D. Our terms also state that he is able to cancel for a full refund within 30 days.
A credit was issued today 7/3/2014 in the amount of $58.77 USD. $1.00 for the original trial amount and $57.77 USD for the recurring charge.[redacted] has therefore received a full refund. Credit ref[redacted]
Regards,
[redacted]
Only one word to describe my experience BOTH times I utilized MicroSmarts services...AWESOME! Timely and professional and worth the costBoth computers running again and life is goodI would recommend the Matteson IL MicroSmarts team to everyone
On June 10th I started a day free trial when I didn't receive progress or referel emailsI cancelled my triali tried to contact them on the 4th and 5th dayEmailed them on the 5th day No responsecalled them up and was charged $on the 6th day of trial..they charge your credit card band go against the agreement..Contacted the fraud dept..I would not recommend them...Stuart
Usually I don't write reviews, but this advertising company has helped my year old business get sales within a short period of time, finally a real business that actually works
Initial Business Response / [redacted] (1000, 5, 2015/01/02) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We received your emailed refund request on 12/31/Unfortunately we were closed New Years Eve and New Years dayWe opened back up today 1/2/You signed up for our day Speeditup Checkup promotion on 12/22/In the terms it stated would be charged after the trialAs you stated this promotion came with a day money back guaranteeTherefore a credit was issued back to your credit card today 1/2/in the amount of $An email confirmation was also sent to the email address on fileWe are sorry our service did not meet your PC related needs Regards
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Contact Name and Title [redacted] , Preside Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @microsmartsllc.com Dear Revdex.com, There are two victimsIt includes [redacted] and our company due to someone fraudulently using his bank card He is correct, when he notified us that his credit card was falsely usedWe immediately issued credit However, whoever has his credit card used his card again the next month So we told him that we would issue a credit to have bankHe told us that he closed his bank account Our credit card company told us to not send payment other than the way we collected it as we can take further lossCharge Banks, etc However, due to this unique situation we will take the risk of the additional loss and we will be mailing [redacted] a check in the amount of $ This check will be sent out hours after this message Identity Theft is such a horrible crimeWe hope that [redacted] can stop who ever is using his credit Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (2000, 22, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do not know when you mailed the first mailed the check, but, as of today, July 27th at 3:20pm, I have not received itSorry for the continuing sagaYour suggestion of using PayPal is perfectly fine with meI did not realize it was available in this case I will be on the lookout for it Thanks very much [redacted] Final Business Response / [redacted] (4000, 20, 2015/07/27) */ Dear [redacted] ***, We mail out a check to your address for $ [redacted] DAY PHONE: XXX XXX-XXXX ADDRESS: [redacted] PHONE: [redacted] EMAIL: [redacted] Instead of re-sending check, we would really like this matter closed today [redacted] we send you $via PayPal? We can send it to your email address and paypal makes it really easy to collect payment Best Regards, [redacted] , MicroSmarts LLC [redacted]
Initial Business Response /* (1000, 5, 2014/07/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hello, we are sorry that our Geek Support Services did not meet *** computer needs*** *** placed
an order to received a day trial of our software and PC Geek Support services on 7/15/2014, the full membership fee after the trial was $27.77/month
Our records show that *** *** emailed our customer service on 7/16/requesting a cancellationHis order was cancelled at that time and his credit card was never charged $U.S.D
Regards,
***
I absolutely love the way this company brought in sales to my new business, if you just starting a business trust me this company does what it says and brings sales very fast
Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
***
Our records show that you signed up for a trial of our Tech Support services when you signed up
for our Speeditup Checkup PC optimization softwareYour linformation was sent to the email provided: *** However we received your membership cancellation request via email on 1/25/and a refund was issued in the amount of $on that date with an additional $refunded today 2/4/We are sorry that our services did not meet your PC related needs
Hi, I signed up to MicroSmarts LLC Domain *** advertising and their friendly staff helped me create a successful business online I don't know what I would do without them My business went from having virtually no sales to where I can't keep up with the demand
I love the fact whenever I call they tend to always answer and if they are not available, I get a call back usually within minutes I highly recommend this company
Initial Business Response /* (1000, 8, 2014/09/11) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
Hello,
*** signed up for a day trial of our servicesIn our terms of service that she agreed
to, it stated that she would be automatically billed $if she did not cancel by the end of the day trialHowever our service does come with a money back guaranteeA refund was given today 9/11/in the amount of $
We are sorry that our service did not meet *** PC related needs
I didn't notice it was day review of product so it is my bad that I got charged however for 24/service I cannot call and reach anyone they say you can cancel anytime there is no place to go to cancel I sent e-mail yesterday took me hour to figure out how to send an e-mail to complain I have called during business hours for days and not once was able to reach someone I got a message to leave name and number for return call how is that 24/support and after an hour still no call back this is not right and if you want help with your pc you are to get a password and leave it up all night so someone you don't know can go in while you are sleeping to fix it??? I don't think so, they can go through any of my files and read and copy everything I have....no thank you
Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title[redacted], Preside
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@microsmartsllc.com
Dear Revdex.com,
There are two victims. It includes [redacted] and our company due to someone fraudulently...
using his bank card.
He is correct, when he notified us that his credit card was falsely used. We immediately issued credit.
However, whoever has his credit card used his card again the next month.
So we told him that we would issue a credit to have bank. He told us that he closed his bank account.
Our credit card company told us to not send payment other than the way we collected it as we can take further loss. Charge Banks, etc.
However, due to this unique situation we will take the risk of the additional loss and we will be mailing [redacted] a check in the amount of $47.00.
This check will be sent out 24 hours after this message.
Identity Theft is such a horrible crime. We hope that [redacted] can stop who ever is using his credit.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 22, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not know when you mailed the first mailed the check, but, as of today, July 27th at 3:20pm, I have not received it. Sorry for the continuing saga. Your suggestion of using PayPal is perfectly fine with me. I did not realize it was available in this case I will be on the lookout for it.
Thanks very much.
[redacted]
Final Business Response /* (4000, 20, 2015/07/27) */
Dear [redacted],
We mail out a check to your address for $47.00
[redacted]
DAY PHONE: XXX XXX-XXXX
ADDRESS: [redacted]
[redacted] PHONE: [redacted]
EMAIL: [redacted]
Instead of re-sending check, we would really like this matter closed today.
[redacted] we send you $47.00 via PayPal?
We can send it to your email address and paypal makes it really easy to collect payment.
Best Regards,
[redacted],
MicroSmarts LLC
[redacted]
I been searching for good advertising sites, and didn't see no changes, My friend told me about this company, I purchased some advertising, and my business have increased, very nice staff and I rate this company 100, keep up the good work.
Initial Business Response /* (1000, 5, 2015/01/02) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We received your emailed refund request on 12/31/2014. Unfortunately we were closed New Years...
Eve and New Years day. We opened back up today 1/2/2015. You signed up for our 5 day Speeditup Checkup promotion on 12/22/2014. In the terms it stated 79.95 would be charged after the trial. As you stated this promotion came with a 30 day money back guarantee. Therefore a credit was issued back to your credit card today 1/2/2015 in the amount of $79.95. An email confirmation was also sent to the email address on file. We are sorry our service did not meet your PC related needs.
Regards
Initial Business Response /* (1000, 8, 2015/02/19) */
As stated [redacted] signed up for a trial of our Pc Optimization software with PC Tech Support services. The terms of service stated that this was a trial membership and if not cancelled before the end of the trial period the full...
membership price would be charged. However this membership does come with a money back guarantee, therefore a refund in the amount of $79.95 was given today 2/19/2015. Ref# [redacted]. We are sorry that our services did not meet your Pc related needs.
Only one word to describe my experience BOTH times I utilized MicroSmarts services...AWESOME! Timely and professional and worth the cost. Both computers running again and life is good. I would recommend the Matteson IL MicroSmarts team to everyone.
Usually I don't write reviews, but this advertising company has helped my 2 year old business get sales within a short period of time, finally a real business that actually works.
On June 10th 2015 I started a 7 day free trial .. when I didn't receive progress or referel emails.. I cancelled my trial.. I tried to contact them on the 4th and 5th day.. Emailed them on the 5th day.. No response.. called them up and was charged $47 on the 6th day of trial..they charge your credit card b4 and go against the agreement..Contacted the fraud dept..I would not recommend them...Stuart
Initial Business Response /* (1000, 5, 2014/07/03) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hello, we are sorry that our Geek Support Service did not meet[redacted] computer needs. Our records do not...
show[redacted] attempt to contact us before this Revdex.com request.
Our terms of service did state that this was a 3 day trial and that if not cancelled there would be a recurring monthly charge of $57.77 U.S.D. Our terms also state that he is able to cancel for a full refund within 30 days.
A credit was issued today 7/3/2014 in the amount of $58.77 USD. $1.00 for the original trial amount and $57.77 USD for the recurring charge.[redacted] has therefore received a full refund. Credit ref[redacted]
Regards,
[redacted]