Microsupport, Inc.

Your spouse was not part of our conversations, and only passed through the area for a very brief moment, while visiting with a friend on the outside patio.  I said there would be no charge for the off-site portion of the data recovery attempt, if we didn't recover any data.  In spite...

spending several hours trying to recover the data, there was no charge for that.  The only charge was for the on-site trip to analyze the situation and pickup the drive, and that was reduced by 50%, as our normal on-site minimum is 1 hour.  Forty-five minutes was spent at their location, reviewing the error messages, and removing the hard drive.  The drive was connected to a USB dongle and an attempt was made to read the drive, which was unsuccessful. Removing the drive required significant dis-assembly of the laptop, with numerous screws, which is unusual for a [redacted].  The drive was taken off-site to be connected to forensic lab computers, where numerous attempts were made to read the drive, using several hardware and software tools.Don't worry, the invoice will be written off.  We should know better than trying to help cheap home users.This is the first and only complaint filed in 30+ years.

I'm only as cheap as Mr. [redacted] who comes to a job site without proper tools and who did not return my cheap hard drive to my cheap self! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I'm only as cheap as Mr. [redacted] who comes to a job site without proper tools and who did not return my cheap hard drive to my cheap self! 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Your spouse was not part of our conversations, and only passed through the area for a very brief moment, while visiting with a friend on the outside patio.  I said there would be no charge for the off-site portion of the data recovery attempt, if we didn't recover any data.  In spite...

spending several hours trying to recover the data, there was no charge for that.  The only charge was for the on-site trip to analyze the situation and pickup the drive, and that was reduced by 50%, as our normal on-site minimum is 1 hour.  Forty-five minutes was spent at their location, reviewing the error messages, and removing the hard drive.  The drive was connected to a USB dongle and an attempt was made to read the drive, which was unsuccessful. Removing the drive required significant dis-assembly of the laptop, with numerous screws, which is unusual for a [redacted].  The drive was taken off-site to be connected to forensic lab computers, where numerous attempts were made to read the drive, using several hardware and software tools.Don't worry, the invoice will be written off.  We should know better than trying to help cheap home users.This is the first and only complaint filed in 30+ years.