Microtech Knives

I love yalls knives how ever I don't own one but I've carried a few I don't own one bc of price , I recently opened up a leather shop and if yall cud donate one it wud mean the world to me I wud treasure it fit life. Sry to bother yall. Tks BTW my add Is 320 charter hill Dr. Apt 3 Baldwyn, MS 38824. Tks again and keep up the great work.

I read the above complaint and I would like to have time to research this We have had some major hic ups in our Repair DepartmentHowever we are back on rack and we are fixing repairs as we received them I believe that he was told all of thisYes, we did ask that he be patient We moved our Repair Department to our other facility and then we had some employment issues This cost us some major downtime I am sorry for any inconvenience this may have caused I will personally look into this and get his knife back to him in a timely manner

You say "This is the first time I have heard of this” Then what the hell is [redacted] doing after we talk on the phone? I have been told a few times by her that she would contact me back I emailed the company regarding my status Monday the 20th; I got an auto reply stating they would respond within the next hours, I still have yet to hear from them I called in the 22nd and was told it is still being repaired I asked [redacted] if she could just send out a replacement if it is that hard to repair and she said she would ask and get back to me, I have yet to hear back So stating this is the first time you have heard of this problem only frustrates me more If there are that many knives going for hundreds of dollars and they are all breaking so commonly that a knife sent for repair in July can’t get fixed by October, nor can it get replaced, then the Revdex.com needs to know about this and fellow consumers need to know that the quality and customer service is not what it boasts It would have been quicker to get a full refund and buy the same knife Again, I had my brand new knife for weeks; you have had it for almost months You could have just replaced it, held that one for as long as you wanted then re sold it, it is new I never received a phone call or email regarding the factory shutting down so don’t act like it is common knowledge, I only found out after the fact I waited the 6-weeks that they kept telling me to wait, then after that I got the “oh we shut down our repair shop for a bit” What kind of service is this?

I tried for over a year to get MicroTech to help me replace scales on a knife that had been damaged with use. I finally just used their automated repair process. I sent the knife to them with instructions for my desired repair. When I got the knife back they had not fixed the scales and they didn't send any correspondence at all. Ive given up trying to get them to fix the problem and Ive stopped carrying the knife. I do not recommend MicroTechKnives because of poor customer service and just a general lack of ethic.

I will try and contact the Customer.  This is the first I have heard of this. I will promptly find out what the problem is with his knife and see if I can expedite service.  Unfortunately we did have to close our repair department temporarily.  We let our Customer's know this by notifying them on our website, when they called in and in some cases by e-mail. Everyone was aware of this.  They were told that their knife would be worked on in the order it was received. If their knife required a more in depth repair, then it may take longer to get it fixed depending on what it needed.  We are an American made company and we do stand behind our product.

I read the above complaint and I would like to have time to research this.  We have had some major hic ups in our Repair Department. However we are back on rack and we are fixing repairs as we received them.  I believe that he was told all of this. Yes, we did ask that he be...

patient.  We moved our Repair Department to our other facility and then we had some employment issues.  This cost us some major downtime.  I am sorry for any inconvenience this may have caused.   I will personally look into this and get his knife back to him in a timely manner.

You say "This is the first time I have heard of this” Then what the hell is [redacted] doing after we talk on the phone? I have been told a few times by her that she would contact me back.  I emailed the company regarding my status Monday the 20th; I got an auto reply stating they would respond within the next 24 hours, I still have yet to hear from them.  I called in the 22nd and was told it is still being repaired.  I asked [redacted] if she could just send out a replacement if it is that hard to repair and she said she would ask and get back to me, I have yet to hear back.   So stating this is the first time you have heard of this problem only frustrates me more.  If there are that many knives going for hundreds of dollars and they are all breaking so commonly that a knife sent for repair in July can’t get fixed by October, nor can it get replaced, then the Revdex.com needs to know about this and fellow consumers need to know that the quality and customer service is not what it boasts.  It would have been quicker to get a full refund and buy the same knife.  Again, I had my brand new knife for 2 weeks; you have had it for almost 4 months.  You could have just replaced it, held that one for as long as you wanted then re sold it, it is new.  I never received a phone call or email regarding the factory shutting down so don’t act like it is common knowledge, I only found out after the fact I waited the 6-8 weeks that they kept telling me to wait, then after that I got the “oh we shut down our repair shop for a bit” What kind of service is this?

Review: Bought a very expensive highly lauded knife from microtech. It broke within two weeks with minimal normal daily use, such as cutting tape on box's and apple slices. I didnt even get a chance to cut paracord or anything like that with it before it breaks and locks in the open position and will not close. I sent for repair in July. In mid-September I called and they claimed to be backed up beyond belief. Are that many microtech knives that unreliable? Or is the company skimping on service technicians? I was constantly told to be patient. Called again in the end of September, I was told they stopped fixing knives to move their building or whatever. I asked if they could just exchange it and send a new knife since my knife was only two weeks old when it broke. I was told they would get back with me. Once again I have not received a return call or email. Im glad they offer a lifetime warranty, cause it appears these knifes break a lot judging by the back log and I may be doing this back and forth for a lifetime. Basically I had my knife for two weeks they have had it for about three months.Desired Settlement: I would like a reliable knife. These are "guaranteed" for life so as long as I dont void the warranty I should have lifetime warrany, however I dont want a knife that will just break on me again in two weeks then be gone for months. I want an American company to actually stand behind its products, care about the customer and calls them back when they say they will. Not take a lot of our money for a garbage item then blow us off when it breaks.

Business

Response:

I read the above complaint and I would like to have time to research this. We have had some major hic ups in our Repair Department. However we are back on rack and we are fixing repairs as we received them. I believe that he was told all of this. Yes, we did ask that he be patient. We moved our Repair Department to our other facility and then we had some employment issues. This cost us some major downtime. I am sorry for any inconvenience this may have caused. I will personally look into this and get his knife back to him in a timely manner.

Business

Response:

I will try and contact the Customer. This is the first I have heard of this. I will promptly find out what the problem is with his knife and see if I can expedite service. Unfortunately we did have to close our repair department temporarily. We let our Customer's know this by notifying them on our website, when they called in and in some cases by e-mail. Everyone was aware of this. They were told that their knife would be worked on in the order it was received. If their knife required a more in depth repair, then it may take longer to get it fixed depending on what it needed. We are an American made company and we do stand behind our product.

Consumer

Response:

You say "This is the first time I have heard of this” Then what the hell is [redacted] doing after we talk on the phone? I have been told a few times by her that she would contact me back. I emailed the company regarding my status Monday the 20th; I got an auto reply stating they would respond within the next 24 hours, I still have yet to hear from them. I called in the 22nd and was told it is still being repaired. I asked [redacted] if she could just send out a replacement if it is that hard to repair and she said she would ask and get back to me, I have yet to hear back. So stating this is the first time you have heard of this problem only frustrates me more. If there are that many knives going for hundreds of dollars and they are all breaking so commonly that a knife sent for repair in July can’t get fixed by October, nor can it get replaced, then the Revdex.com needs to know about this and fellow consumers need to know that the quality and customer service is not what it boasts. It would have been quicker to get a full refund and buy the same knife. Again, I had my brand new knife for 2 weeks; you have had it for almost 4 months. You could have just replaced it, held that one for as long as you wanted then re sold it, it is new. I never received a phone call or email regarding the factory shutting down so don’t act like it is common knowledge, I only found out after the fact I waited the 6-8 weeks that they kept telling me to wait, then after that I got the “oh we shut down our repair shop for a bit” What kind of service is this?

Business

Response:

Thank you so much for all your help yesterday. Per our conversation, I am sending you the results of the three complaints.

Complaint # [redacted] – [redacted]

Results – We fixed his knife and it was sent back to him 10/23/14.

I finally was able to reach [redacted] and told him that we are sending back his knife. He seemed to be fine with that. I also reiterated how sorry I was for any inconvenience that we may have caused him due to our temporary shutdown of the repair department.

Review: Purchased 3 MSAR m4 platform magazines from this company for work purposes. I am on a local Police Emergency response team. When the magazines are loaded with more than 10-15 rounds, the rounds just simply fall out. Every magazine has this issue. My brother purchased the same magazines and has the same issues as well. If I had used these magazines in an actual raid it could have cost me or my teammates lives with a failure to load, or a doublefeed in the weapon. This is unsatisfactory. I have emailed them twice and called once with no response. I paid $35 for each magazine, and they are not worth the plastic they are made out of.Desired Settlement: The product is inferior. If they made fixes to the item, I will do an exchange, however I feel I should at least get my money back.

Business

Response:

Results: This is concerning magazines for his gun. We did have some problems with these magazines. However, we upgraded the magazines and we made this aware on our website and informed the customer when they called in that we were upgrading the magazines for a limited time. After careful consideration, we extended the due date from 7/19/13 to 7/31/13 giving extra time for customer’s to get this taken care of.

This was explained to him on several occasions. He has yet to return my call from 10/7/14.