Microtek Support, LLC

Please find below the Company Information which we could locate on the Internet: [redacted] [redacted] Telephone: +1- [redacted] E-mail: [redacted] It's a company based in Canada and has no association with Microtek Support LLCThe Customer may wish to contact the company in question for any concerns/complaintsWe will appreciate if the customer could share any more phone numbers she may have received the calls from

I am rejecting this response because: They never said anything to us about a cancellation notice (which is besides the point anyways) nor did the "conversation" go like that claimPlease allow me to clarify; First off, they kept calling our business and stating that they could tell we were having issues with our [redacted] software (now, how would they know this if they do not have access to it?) We have a call log (AKA phone bills) to show proof of their calls to usAt the time of their calls, I was not noticing any issues so there was nothing to report until Friday April 8th when I had called them (spoke to Justin which turned it over to Mandy) to report the issue and requested for them to fix itIt was then, they had stated he would NOT fix it until we paid $MORE because he could tell there were "files corrupted" (again, how did they know this?) I said I would have to talk it over with the owner of the company and get back with themThey called ME again on Monday and so I gave them access to my computer (Monday April 11th) when they took over, Mandy began to write on my computer notes; the price to fix the issues, that's when I had told them we had already paid for their services and didn't feel that we should have to pay anymore for the service that they had guaranteed us for years and now was refusing to take care of without more moneyListen, I was having issues with my software and called the company that we paid to fix itThey refused, which is why I am having to go through Revdex.com, it's not like I enjoy this, I have much important things to be doing with my time then trying to argue a purchase we made for services that were not renderedLOOK, This is simplethey had control of my computer (our IP Address shows proof of their access) so why wasn't it fixed during that time? Let me tell you why, Because they were holding out for more money PERIOD! Now, I would like a FULL REFUND for services not rendered Please & Thank you! I would once again ask that they do not call & harass our company but they have proven that they will continue to call and offer to fix the issue but only for more money (which this time, they did offer me a "discount of $599.99" to fix it) Complaint: [redacted] S*erely, [redacted] ***

Final Consumer Response / [redacted] (2000, 6, 2014/01/28) */ I have received an apology from the business this morning, Jan They provided me information on what the contract will provideIf that will happen only time will tell ***

Customer called in on Sep-18-to report an issue with the Check Registration on her [redacted] and agreed to subscribe for Years of [redacted] Software Technical Assistance with [redacted] Version and Updates against which a payment of USD 1,was processedThe reported issues were promptly addressed and resolved by our Pro-AdvisorsCustomer did not report any further issues and we ensured a proper follow upWe will also like to mention that we do not keep the access of Customer's Computer or make any changes their software without their prior permissionCustomer will have to report their concerns with our Pro-Advisors, allow them access to their Computer/ [redacted] Software in order to resolve the problemWe received a call from the customer on April-08-to report an [redacted] issue which was answered by our Pro-AdvisorOur Pro-Advisor offered the customer an upgrade from [redacted] Version to [redacted] Version 2016, Payroll Upgrade from Version to Version and Data Backup with Protection for Version and quoted the price of USD It was on the customer's dicreation to upgrade the services however she wanted to seek permission from the owner of the Business and call us backWe did a follow up on April-11-and she refused to allow us access to her Computer / [redacted] SoftwareWe recite we are still willing to resolve the issue and it is the owner's discreation to use the upgraded version/sWe will also like to mention that the software will keep reminding her to upgrade as she is not using the upgraded version of the softwareOur Terms & Conditions clearly state that a cancellation and refund can only be requested with hours of purchase and hence we express our inability to issue a refundWe will once again arrange a callback tomorrow i.eApril-13-to help the customer and will ensure the issues are resolved if she allows to work on her computer.We enclose a copy of the Client Agreement with Invoice to give the details of the agreement and the services purchased from Microtek Support LLCThis document has been electronically signed by the customer and captures the IP Address of the Customer’s ComputerWith this document, it is evident that we made the customer aware of our Cancellation/ Refund Policy.Regards,Microtek Support LLC

At first, Microtek Support will like to apologize for the inconvenience the customer may have experiencedWe internally investigated the complaint and have concluded that the last contact that was made by Ms [redacted] was on October-08-wherein she called our Customer Support Team and requested not to call her for any reasonThis was the last contact made by Ms [redacted] with Microtek SupportThere after, there are no traces of any contacts made by usIf she is receiving calls from any other company, she will have to request them to take her of the listWe re-affirm, these calls are not from Microtek Support and hence we express our inability to stop these calls

Complaint: [redacted] I am rejecting this response because: I am also getting calls from a second phone number, [redacted] , when I do answer this number, I ask who is calling and the response from the man is Microtek please try this number Sincerely, [redacted]

We are sorry to hear about the experience of Mr [redacted] Mr Oropeza contacted us on November-12-through our advertising channels to seek assistance with the [redacted] Software (Microtek did not establish the first contact)Microtek Support LLC is an independent service provider for third party products and offers [redacted] Technical Assistance through Certified [redacted] ProfessionalsWe are not associated with [redacted] however we have a dedicated team of Certified [redacted] Professionals who expertise in [redacted] Products/ServicesWe offered Mr [redacted] a subscription for [redacted] Software Support against which we quoted a price of USD 1,to which he agreed and issued an e-CheckThe Check has been returned unpaid as Mr [redacted] did stop the Check and hence as per our ***, the subscription has been cancelled We also attach a document with the electronic signature of Mr [redacted] wherein it’s clearly mentioned that we are not associated with [redacted] We do not look forward for a one-time assistance charges as the customer was not happy with the subscription/services Regards, Microtek Support LLC / [redacted] Style Definitions */

I am rejecting this response because: They never said anything to us about a 48 cancellation notice (which is besides the point anyways) nor did the "conversation" go like that claimPlease allow me to clarify; First off, they kept calling our business and stating that they could tell we were having issues with our *** software (now, how would they know this if they do not have access to it?) We have a call log (AKA phone bills) to show proof of their calls to usAt the time of their calls, I was not noticing any issues so there was nothing to report until Friday April 8th when I had called them (spoke to Justin which turned it over to Mandy) to report the issue and requested for them to fix itIt was then, they had stated he would NOT fix it until we paid $MORE because he could tell there were "files corrupted" (again, how did they know this?) I said I would have to talk it over with the owner of the company and get back with themThey called ME again on Monday and so I gave them access to my computer (Monday April 11th) when they took over, Mandy began to write on my computer notes; the price to fix the issues, that's when I had told them we had already paid for their services and didn't feel that we should have to pay anymore for the service that they had guaranteed us for years and now was refusing to take care of without more moneyListen, I was having issues with my software and called the company that we paid to fix itThey refused, which is why I am having to go through Revdex.com, it's not like I enjoy this, I have much important things to be doing with my time then trying to argue a purchase we made for services that were not renderedLOOK, This is simplethey had control of my computer (our IP Address shows proof of their access) so why wasn't it fixed during that time? Let me tell you why, Because they were holding out for more money PERIOD! Now, I would like a FULL REFUND for services not rendered Please & Thank you! I would once again ask that they do not call & harass our company but they have proven that they will continue to call and offer to fix the issue but only for more money (which this time, they did offer me a "discount of $599.99" to fix it). Complaint: ***S*erely,*** ***

We are sorry to hear about the experience of Mr***Mr
Oropeza contacted us on November-12-through our advertising channels to
seek
assistance with the *** Software (Microtek did not establish the
first contact)Microtek Support LLC is an independent service provider for
third party products and offers *** Technical Assistance through
Certified *** ProfessionalsWe are not associated with *** however we
have a dedicated team of Certified *** Professionals who expertise in ***
Products/ServicesWe offered Mr*** a subscription for ***
Software Support against which we quoted a price of USD 1,to which he
agreed and issued an e-CheckThe Check has been returned unpaid as Mr***
did stop the Check and hence as per our ***, the subscription has been cancelled
We also attach a document with the electronic signature of Mr*** wherein it’s
clearly mentioned that we are not associated with ***We do not look
forward for a one-time assistance charges as the customer was not happy with
the subscription/services
Regards,
Microtek Support LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

At first, Microtek Support will like to apologize for the inconvenience the customer may have experienced. We internally investigated the complaint and have concluded that the last contact that was made by Ms. [redacted] was on October-08-2015 wherein she called our Customer Support Team and...

requested not to call her for any reason. This was the last contact made by Ms. [redacted] with Microtek Support. There after, there are no traces of any contacts made by us. If she is receiving calls from any other company, she will have to request them to take her of the list. We re-affirm, these calls are not from Microtek Support and hence we express our inability to stop these calls.

Please find below the Company Information which we could locate on the Internet:[redacted] [redacted]
Telephone: +1-[redacted]
E-mail: [redacted] It's a company based in Canada and has no association with Microtek Support LLC. The Customer may wish to contact the company in question for any concerns/complaints. We will appreciate if the customer could share any more phone numbers she may have received the calls from.

We are sorry to hear about the experience of Mr[redacted]Mr
Oropeza contacted us on November-12-through our advertising channels to
seek assistance with the [redacted] Software (Microtek did not establish the
first contact)Microtek Support LLC is an independent service
provider for
third party products and offers [redacted] Technical Assistance through
Certified [redacted] ProfessionalsWe are not associated with [redacted] however we
have a dedicated team of Certified [redacted] Professionals who expertise in [redacted]
Products/ServicesWe offered Mr[redacted] a subscription for [redacted]
Software Support against which we quoted a price of USD 1,to which he
agreed and issued an e-CheckThe Check has been returned unpaid as Mr[redacted]
did stop the Check and hence as per our [redacted], the subscription has been cancelled
We also attach a document with the electronic signature of Mr[redacted] wherein it's
clearly mentioned that we are not associated with [redacted]We do not look
forward for a one-time assistance charges as the customer was not happy with
the subscription/services
Regards,
Microtek Support LLC

At first, Microtek Support will like to apologize for the inconvenience the customer may have experienced. We internally investigated the complaint and have concluded that the last contact that was made by Ms. [redacted] was on October-08-2015 wherein she called our Customer Support Team...

and requested not to call her for any reason. This was the last contact made by Ms. [redacted] with Microtek Support. There after, there are no traces of any contacts made by us. If she is receiving calls from any other company, she will have to request them to take her of the list. We re-affirm, these calls are not from Microtek Support and hence we express our inability to stop these calls.

Customer called in on Sep-18-2015 to report an issue with the Check Registration on her [redacted] and agreed to subscribe for 03 Years of [redacted] Software Technical Assistance with [redacted] Version 2015 and Updates against which a payment of USD 1,604.99 was processed. The reported issues were...

promptly addressed and resolved by our Pro-Advisors. Customer did not report any further issues and we ensured a proper follow up. We will also like to mention that we do not keep the access of Customer's Computer or make any changes their software without their prior permission. Customer will have to report their concerns with our Pro-Advisors, allow them access to their Computer/ [redacted] Software in order to resolve the problem. We received a call from the customer on April-08-2016 to report an [redacted] issue which was answered by our Pro-Advisor. Our Pro-Advisor offered the customer an upgrade from [redacted] Version 2015 to [redacted] Version 2016, Payroll Upgrade from Version 2015 to Version 2016 and Data Backup with Protection for Version 2016 and quoted the price of USD 2499.99. It was on the customer's dicreation to upgrade the services however she wanted to seek permission from the owner of the Business and call us back. We did a follow up on April-11-2016 and she refused to allow us access to her Computer / [redacted] Software. We recite we are still willing to resolve the issue and it is the owner's discreation to use the upgraded version/s. We will also like to mention that the software will keep reminding her to upgrade as she is not using the upgraded version of the software. Our Terms & Conditions clearly state that a cancellation and refund can only be requested with 48 hours of purchase and hence we express our inability to issue a refund. We will once again arrange a callback tomorrow i.e. April-13-2016 to help the customer and will ensure the issues are resolved if she allows to work on her computer.We enclose a copy of the Client Agreement with Invoice to give the details of the agreement and the services purchased from Microtek Support LLC. This document has been electronically signed by the customer and captures the IP Address of the Customer’s Computer. With this document, it is evident that we made the customer aware of our Cancellation/ Refund Policy.Regards,Microtek Support LLC.

Please find below the Company Information which we could locate on the Internet:
[redacted]
[redacted]
[redacted]
Telephone: +1-[redacted]
E-mail: [redacted]
 
It's a company based in Canada and has no association with Microtek Support LLC. The Customer may wish to contact the company in question for any concerns/complaints. We will appreciate if the customer could share any more phone numbers she may have received the calls from.

Initial Business Response /* (1000, 6, 2014/04/24) */
From: [redacted] LLC (mailto:[redacted]@microteksupport.com)
Sent: Thursday, April 24, 2014 6:20 AM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
Importance: High
Hi...

[redacted],
This email refers to the complaint logged by Mr. Allen Whisman vide the above complaint number.
We have been trying to get hold to the customer with no success and have not received any clear response to our emails or voice messages. Customer has been issued with a Goodwill Gesture of USD 99.99 for the inconvenience. Please see the enclosed attachment of our exchange of emails. Our last follow up email was on April-22-2014 as per EST. We have received no response as of now.
You can reach me on [redacted] from 10:00 AM till 05:00 PM (Eastern Standard Time) or email me at [redacted]@microteksupport.com.
Regards,
[redacted],
Complaints Handling Team,
Microtek Support LLC.
Initial Consumer Rebuttal /* (2000, 8, 2014/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the company contacted me immediately after your notice to them, they are trying to do their job now.
we have not made full repair yet, but they are trying where they would not talk to me before the complaint.
Thanks.

I am rejecting this response because: They never said anything to us about a 48 cancellation notice (which is besides the point anyways) nor did the "conversation" go like that claim... Please allow me to clarify; First off, they kept calling our business and stating that they could tell we were having issues with our [redacted] software (now, how would they know this if they do not have access to it?) We have a call log (AKA phone bills) to show proof of their calls to us. At the time of their calls, I was not noticing any issues so there was nothing to report until Friday April 8th when I had called them (spoke to Justin which turned it over to Mandy) to report the issue and requested for them to fix it. It was then, they had stated he would NOT fix it until we paid $2499.99 MORE because he could tell there were "files corrupted" (again, how did they know this?) I said I would have to talk it over with the owner of the company and get back with them. They called ME again on Monday and so I gave them access to my computer (Monday April 11th) when they took over, Mandy began to write on my computer notes; the price to fix the issues, that's when I had told them we had already paid for their services and didn't feel that we should have to pay anymore for the service that they had guaranteed us for 3 years and now was refusing to take care of without more money. Listen, I was having issues with my software and called the company that we paid to fix it. They refused, which is why I am having to go through Revdex.com, it's not like I enjoy this, I have much important things to be doing with my time then trying to argue a purchase we made for services that were not rendered. LOOK, This is simple... they had control of my computer (our IP Address shows proof of their access) so why wasn't it fixed during that time? Let me tell you why, Because they were holding out for more money PERIOD! 
Now, I would like a FULL REFUND for services not rendered Please & Thank you! 
I would once again ask that they do not call & harass our company but they have proven that they will continue to call and offer to fix the issue but only for more money (which this time, they did offer me a "discount of $599.99" to fix it).
  Complaint: [redacted]erely,[redacted]

We did try to contact the customer to discuss his dissatisfaction however we did not receive any favorable response from the customer. He replied to our email requesting a full refund. The refund has been issued and the customer has been informed. Please see the attached exchange of emails and see...

if the complaint can be closed now.
Regards,
Microtek Support LLC.

Final Consumer Response /* (2000, 6, 2014/01/28) */
I have received an apology from the business this morning, 28 Jan 2014. They provided me information on what the contract will provide. If that will happen only time will tell.
[redacted]