Microtel Inn and Suites

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Dry Ridge, KY We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service Customer Care would like to offer 6,Wyndham rewards points as a goodwill gesturePlease advise if this is an acceptable resolution If you need any more information on this matter, please contact me directly at [redacted] Thank you,

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Roseville,MI To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before Aug1st As a company, we’re committed to delivering a great experience with every stay with us Thank you!

Complaint: [redacted] I am rejecting this response because: There was no phone call, e-mail or mail correspondence at stated from the response it would be by June 9th Regards, [redacted] ***

Upon receiving your Consumer complaint which was assigned ID# ***, we launched an investigation and found the discrepancy and contacted the customer and Immediately took care of the erroneous chargeRegards, *** ***, General Manager

Revdex.com Case #: [redacted] Hotel Site [redacted] Customer Care Case [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Beckley, WV.   To assist in reaching a resolution, I’ve informed the property’s...

general manager of the situation. The general manager will contact the guest on or before Aug. 16th.  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you!

Revdex.com Case #:[redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Dry Ridge, KY.   To assist in reaching a resolution, I’ve informed the property’s...

general manager of the situation. The general manager will contact the guest on or before June 9th.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.   Thank you!

Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Dry Ridge, KY.     We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer Care would like to offer 6,000 Wyndham rewards points as a goodwill gesture. Please advise if this is an acceptable resolution.   If you need any more information on this matter, please contact me directly at [redacted]
   Thank you,

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Roseville,MI.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before Aug. 1st.  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you!

Complaint: [redacted]
 
I am rejecting this response because: There was no phone call, e-mail or mail correspondence at stated from the response it would be by June 9th. 
Regards,
[redacted]