Microtel Inn & Suites by Wyndham Baldwinsville/Syracuse

Revdex.com Case #: [redacted] Hotel Site #: *** Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Microtel Inn and Suites property in Baldwinsville, NYWe apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceCustomer Care has resolved the situation with the guest via the deposit of 3,points into his Wyndham Rewards account on 7/22/If you need any more information on this matter, please contact me directly at [email protected] Regards, Mary B Liaison, Customer Care Wyndham Hotel Group [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for notifying our office of the concern filed by *** *** at the Microtel Inn and Suites property in Baldwinsville, NYWe apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceCustomer Care would like to resolve the situation with the guest by adding an additional 12,Wyndham Reward points into his accountHe will then have 15,Wyndham Reward points, which is enough for one free night's stayPlease let us know if he accepts the goodwill gesture and upon notification I will place the points into his Wyndham Rewards accountThank you, Mary B. Liaison, Customer Care Wyndham Hotel Group *** ***
*** ***

Revdex.com Case #: [redacted]  Hotel Site #: [redacted]  Customer Care Case #: [redacted]  Thank you for notifying our office of the concern filed by [redacted] at the Microtel Inn and Suites property in Baldwinsville, NY. We apologize that the property did not meet the guest's expectations...

of our brand's high standard of guest service. Customer Care has resolved the situation with the guest via the deposit of 3,000 points into his Wyndham Rewards account on 7/22/2017. If you need any more information on this matter, please contact me directly at [email protected]. Best Regards, Mary B.  Liaison, Customer Care Wyndham Hotel Group [redacted]
[redacted]