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Mid America Apartment Communities, Inc.

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Reviews Mid America Apartment Communities, Inc.

Mid America Apartment Communities, Inc. Reviews (10)

I rent at Adalay Bay and am having a horrible experience. I have never lived in a more unkept place before that has been the most expensive place we have lived. There are so many fees at this apartment complex and they do not waive or reimburse ANYTHING. I had numerous problems since day 1 but still can't get over the fact that my daughters healthy is at risk living here and they do not care whatsoever. It is so drafty in apartment and the floors are freezing to the point where my daughter wakes up coughing every morning. Windows constantly have dew on them which leads to mildew especially around patio door. Totally unacceptable for $1300/month and with a 1year old running around. Also, parking is a major issue so don't think you will park close to your "luxury" apartment. I have plenty of pictures of everything that went/goes on here and would love to share with anyone who is interested!

+2

Hello, my name is [redacted]. My apartment home, XXXX-XXX, began flooding on 6/16/16 a little after 9pm. Water began to leak from several different areas in the ceiling, specifically in the kitchen and dining room area. Water leaked from the ceiling for close to a hour and a half. (9:10pm-10:20pm)The kitchen, laundry room, bathroom, dining room and hallway carpet is soaked.Maintenance could not be reached last night at all. The Colonial Grand @ Crabtree leasing office was called over ten times and the recording that allows tenants to leave an emergency maintenance message never came on. An email was sent to property manager, [redacted] shortly after the failed attempts of trying to contact the emergency maintenance staff and there was no response. This is the second time in less than six months that the same area in the apartment home has flooded. The carpet was not replaced when the last flood occurred in January so, I'm more than certain that it should be removed and new carpet should be installed. This has been by far my most NEGATIVE rental experience! The property manager is absolutely impossible to deal w/. I am aware of and understand rules as well as policy and procedures but, at some point there has to be some level of professional empathy. Management NEVER offered to transfer my lease to an equivalent unit so that my unit can be properly treated, no accommodations were offered to me as a tenant.I have a numerous amount of pictures of the mildew and mold and water damages in the apartment home. Management was instructed to come in the apartment and spray paint the mold/mildew in the cabinetry and cover up the water damage in the cabinet by nailing a piece of wood over it.The ceiling has several water spots in it and maintenance spray painted over those, there was also a mold spot in the ceiling and that was also covered w/ spray paint. The management team would not approve to have new carpet put in even after two floorings.Desired SettlementI would like for my lease to be terminated or my lease transferred to another community w/o the $500 transfer fee. Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@maac.comIn regard to this complaint, I have talked with Mr. [redacted] on June 23, 2016 in detail and he stated that he did not file this complaint. Mr. [redacted] is happy with the plan that was communicated to him on 6/20/16 and that we have executed to correct the unfortunate leak that occurred in his home. We are actively and aggressively working on this issue and all work is scheduled to be repaired by 6/24/16. We have provided Mr. [redacted] with daily updates regarding the pending repairs. Mr. [redacted] and I hope to meet in the next few days to walk the home together to assure that he is satisfied. If, at that time, he has further requests, we will review his concerns and work for immediate resolution.

I rent at Adalay Bay and am having a horrible experience. I have never lived in a more unkept place before that has been the most expensive place we have lived. There are so many fees at this apartment complex and they do not waive or reimburse ANYTHING. I had numerous problems since day 1 but still can't get over the fact that my daughters healthy is at risk living here and they do not care whatsoever. It is so drafty in apartment and the floors are freezing to the point where my daughter wakes up coughing every morning. Windows constantly have dew on them which leads to mildew especially around patio door. Totally unacceptable for $1300/month and with a 1year old running around. Also, parking is a major issue so don't think you will park close to your "luxury" apartment. I have plenty of pictures of everything that went/goes on here and would love to share with anyone who is interested!","neg-1

Leasing office charged amount higher than expected and provided inadequate explanation.Account: tXXXXXXX Met with [redacted] to finish move out procedure on 06/26/16 and was given option to clean carpet for $49. On 06/28/16, received a bill from [redacted] While being charged for carpet cleaning, we were also charged $99 for kitchen and bathroom cleaning and $110 for stain removal (there was one stain we knew about). There was one area of the kitchen that was not clean that we were charged for ($16 for stove drip pan), but the kitchen and bathroom had been cleaned otherwise. When asking for an explanation of the extra charges, none was given. Four emails were sent to Trinity Commons requesting an explanation between 06/28/16 and 07/05/16 with no response. To avoid having the fees going to collections, the balance of 334.15 was paid on 07/10/16 via checking account.Desired SettlementI am seeking a billing adjustment (partial refund, since already paid) that removes (or reduces) the kitchen and bathroom cleaning fee that wasn't explained (and had already been cleaned before move out) and a detailed explanation of (or reduction in) the stain removal cost.Business Response The onsite team has reviewed the move out pictures. In addition, the items not cleaned are evident and the lease addendum states individual costs for each item. This amount added up to more than the property charged the customer. The discount was applied prior to final billing. The onsite team has reviewed the information with the customer. Consumer Response Management called to explain the charges and provided photos of the apartment. After talking with management, I understand and am satisfied with the billed charges.Final Consumer Response

+1

They illegitimately have their tenants towed from apartments. Associate themselves with F rated [redacted] towing. I am a tenant here. They towed my vehicle from the location without notice. They have a list of towable offenses and the reason I was towed was not on that list. They associate themselves with [redacted] towing http://www.Revdex.com.org/[redacted]/business-reviews/towing-automotive/[redacte... is F rated and the tows are excessive. They were unhelpful and didn't care when I pointed out that I was not towed for a legitimate reason. The corporate office has failed to respond. The tow cost $300 for one day. I have lived here for 2 years. The specific property is [redacted] at [redacted] and the address is [redacted] TX XXXXXDesired SettlementNothing can make up for the four hours I lost as due to this illegitimate tow. However, I would like be made even as far as money is concerned. Business Response [redacted] came into our office on 11/19/2013 around 10:00am and asked if his car was towed. My employee called the towing company service and they confirmed that they did tow his car, because it was parked in an area that stated "5 minute parking between 9am - 9pm". [redacted] admitted he parked their all night and when he left at 9:30 am his vehicle was not where he parked it. We contacted the tow company to see if it was towed and they confirmed it was. We asked the resident to be patient so that they could email the pictures over to us to verify his vehicle was not towed by mistake. The resident was upset and did not want to wait for us to receive the photos via email and left the office as he made statements that he would post bad reviews on websites, leave flyers at his school and the VA, and start a social media about towing. Should he had given us the opportunity to resolve the issue he would not have had any out of pocket expense because management noticed that the tow company did not time stamp the photos for the tow. I have spoke to the tow company and they are going to reimburse the resident the money he paid for his car being towed. In regards to his time spent about his vehicle, if he had removed his vehicle before the time designated on the signage he would have not been towed. We have apologized for the inconvenience the resident has had. We have also offered covered parking for a reduced rate as an alternative to parking in a place he could be towed from and he declined. Final Consumer Response

Tenant Selection Practices- Noise and Smoke ComplaintsI have lived in my apartment for a little over month. When asked upon signing a lease, what my needs were, I requested quiet and smoke free. I was placed under tenants who smoke and who make so much noise that I am moving again next month. I have recorded the sounds and reported the smoke smell to the property managers and they were able to move me to a third floor apt next month where I will have to pay an additional $100 a month due to the inconvenience of my original placement. I have asthma, severe sinus and allergy issues and smoke is a high trigger. My apt is filled with the smell of all types of smoke. I've never smoked a day in my life. When I mentioned a hint of smell upon moving in, I was told if was the fumes from the pesticide. Now, the smell hits me and my guests as soon as we enter the apt. I do not feel I should be responsible for paying for yet another move or the $100 increase for an inconvenience I did not create. Im on a fixed income and the cost will put me in some financial trouble. Again, I've recorded and reported the loud banging noises, running back and forth sounds, and smell on several occasions. I understand that there is nothing available until mid August and attempting to be patient until then but the sound and smell is just overwhelming. I've even purchased 31db earplugs so that I can block the noise and all types of air fresheners to cover the smell. My complaints are in the placement process. I've never made request in detail and been moved into the exact opposite of my request. I do not feel that charges for relocating or a rent increase should be placed on me for an inconvenience that I did not cause and is extreme (my breathing/allergies/sinuses).Desired SettlementMAA should pay for my relocation/move to the new apartment on the property next month and should charge me the rental rate I am currently paying no matter what as it is not my fault for the move OR the tenants upstairs that have received two notices about the smoke smell and noise should be evicted.

+1

Complaint[redacted], the property manager at the [redacted] in Raleigh NC, has provided, quite possibly, the worst customer service that I've ever experienced.My lease at the [redacted] ended on July 29, 2014. As requested by management, I scheduled a moveout inspection on July 28 at 11:00AM.[redacted] arrived at my apartment with '[redacted]' who I assume assists with maintenance issues at 11:25AM (25 minutes late) & they performed the inspection. During the inspection, [redacted] said the microwave & oven needed to be cleaned &[redacted] mentioned that she was 'unsure if I would receive my entire security deposit' since there were several holes in the walls from mounting my TV & installing & removing an extra closet rack & bathroom towel rack. I provided[redacted] with my keys & she said that she would be in touch within 5 business days to let me know the amount being refunded (original security deposit was $125) & to get my new address so she could mail the check.On Aug 9 (9 business days after having my moveout inspection), I emailed[redacted] asking for an update as to my security deposit refund since I didn't hear from her in the time period that she provided. She replied on Aug 11 (10 business days after my moveout inspection) saying that I owed $37 for cleaning the stove & microwave & $150 for excessive holes & $80.96 for utilities. Taking into account my deposit ($125), I still had a balance of $142.96. While I had no problem paying for utilities that I certainly used, the additional charges above my security deposit were a shock to me especially in regards to my previous conversation with[redacted] & in basic knowledge of easy drywall repair. Sheetrock plaster is approximately $15 for 25 gallons which would be more than enough to repair the damage. In addition to a drywall knife, s&paper, & primer/ paint, & maybe an hour of labor, $125 is more than sufficient to cover these items. I responded to[redacted] on Aug 11, asking that she reconsider these charges since she was over a week late in providing this detail.[redacted] responded on Aug 12, saying that she would provide a $50 credit toward the 'excessive holes' charge & also said 'I let you know that day there would be charges according to your contract & you understood. While I agree that she said there would be charges, she never said they would go above my original provided security deposit. On Aug 13, I again asked her to reconsider these excess charges above my security deposit. After not hearing from her, on Aug 20, I again asked the status on my bills & where I should send, at least, my utility check payment. On Aug 21, she responded stating the following: 'This will be my final email discussing the amount due. When applying charges, they are based off your current lease contract (Cleaning & Damage Costs) that you signed on April 01, 2014 at 4:21pm. I have waived $50 towards the holes, but the remainder of the items are still due (see below or previous emails attached). This was discussed with you in person with my service technician, [redacted] who was present during the walk through. Him & I both said the stove & microwaved needed cleaned & the holes in the walls throughout the unit be charged. I told you directly you would be charged based off of the charges in your lease contract. When leasing the unit at [redacted], it was your responsibility to return the unit to us in the condition it was leased in. Being a few minutes tardy for the walk through does not excuse these damages/cleaning within your unit. I will scan you the copies of your "current" contract & the Revised Final Statement by 5pm today-08/22/2014. Your amount due is $92.96 which is due immediately. Should you fail to pay this amount by 09/01/2014, your account will be sent to collections.'I asked, on Aug 22, where to send the check & who to make the check payable to. I sent a check to the [redacted] on Aug 22 in the amount of $92.96 (utilities & additional amount in excess of security deposit) which was deposited on Aug 26. In addition, the contract that[redacted] stated that I signed on April 1, said it included a 'cleaning & damages cost' form, but I, in fact, signed a 24 page document that did not include this form.Desired SettlementI truly enjoyed living at the [redacted] which is why I stayed for two plus years. However, I'm respectfully asking that my security deposit ($125) & the additional $12 provided in addition to the security deposit be refunded due to the extremely poor customer service provided by your property manager, [redacted]. Prior to working with [redacted] the previous management team at the [redacted] was always flexible, attentive & courteous to residential matters. The consistent delays, obvious lack of interest, & careless errors provided by Lori make me question the current management style & I sincerely hope that other tenants do not have similar experiences.Business Response I have had the opportunity to review the consumer's complaint and would like to provide a response. Upon review, the Inventory and Conditions form completed by Ms.[redacted] at the time of move-in for her apartment, did not notate any defects or damage in the drywall. In addition, the form did not include any documentation that would indicate that the microwave and stove were not clean. As noted in Ms. [redacted]'s email, the condition of these items; drywall, microwave and stove cleanliness were discussed during the move-out inspection performed by team members at the [redacted]. During the move-out inspection, it was disclosed to Ms. [redacted] that the condition of these items at present, would result in an additional cost needed for necessary repairs and cleaning. Upon move-out, the final statement was prepared with all charges for repairs and cleaning based off of the Cleaning and Damages Cost form that was disclosed and also signed by Ms. [redacted], at the time of move-in. Upon receipt of the move-out statement, a conversation ensued between Ms.[redacted] and [redacted], the Property Manager at the [redacted]. Ms. [redacted] expressed her concern over the cost for drywall repairs and requested that the charges be reduced from $150 to $125. At which point, the Property Manager made an appeal to her immediate supervisor, sharing Ms. [redacted]'s concerns, and asked for permission to reduce the repair costs from $150 to $100 ($25 over the requested amount) in an effort to satisfy Ms. [redacted]'s request and to offer an additional concession for any inconvenience this matter may have caused. In communication with Ms. [redacted] on August 22nd, Ms. [redacted] agreed to the revised charges and made arrangements to satisfy the balance in full. At this time, Ms. [redacted] account is paid in full. While I understand that Ms. [redacted] is not satisfied with the outcome, I do not feel that a further refund is warranted, as Ms. [redacted] received a discount greater than the originally requested amount and confirmed that this amount was acceptable. I greatly appreciate the feedback that Ms.[redacted] has provided and I look forward to working with the team to ensure that all of our customers receive a high level of customer care.

+1

I reportedly owe one of their properties erroneously which is preventing me from moving into an apartment complex with a roommate.Hello, I was Informed that I owe an apartment [redacted]) and this was pulled on my credit report. I signed an addendum to be removed from the lease while two students still remained. I contacted the leasing office whom stated new property management took over and they do not have records prior to 2012, I reportedly owe a little over $2,000 as of 2011. This is unacceptable as I had plans to move into an apartment with a roommate this upcoming Friday and was denied.Desired Settlementam hoping that you can took a look into the company and the records stored prior to 2012 and remove this from my credit report as soon as possible so I can make living arrangements.Business Response The onsite manager had contacted our offsite data center to review the previous lease paperwork. The review is was completed 7.19.16 and on 7.20.16, the manager is contacting the collection agency to provide an update. The manager will also contact Mr. [redacted] to update him on our revisions. We thank Mr. [redacted] for his past residency and welcome him to contact the manager at XXX XXX XXXX.

I paid them in full, but they still sent us to the credit collection agency.It is a very poor practice for this community to exercise my case. They charged an overwhelming dollar amount when we moved out (>$500 for a used burner, >$500 for replacing the old/dated/used carpet). This was another issue but I am not going to discuss that. I paid them in full back in Jan/Feb to avoid any collection issues with them. However, they still sent my info to the collection agency saying I have not paid. For which I have clearly paid and this ruined my credit history. I donot trust these people and I couldnot get hold to anyone in the office. This is a very very very poor business. I will avoid them in the future and I would urge them to resolve my credit issue.Desired SettlementPlease resolve this issue for me and give me the credit for my time and efforts fighting my credit report.Business Response We look forward to reviewing any questions from our customers. We reviewed the file for [redacted] and found the cleaning and damage form filled out with all move out charges/damages were noted and that the property and [redacted] signed the form. We also found payment and found records that we requested the removal of the account to the collection agency back in March 2014 after we received the payment. We have sent another request to the collection agency to update their file and to send confirmation that it is completed. Once we receive this confirmation, we will update [redacted]. Thank you for your residency and it was a pleasure to serve you. Thank you for reaching out and for your question.

Charging for fees and damages not incurred. Refusing to provide any proof of chargesWe lived there for a year. Upon leaving we were charged a mandatory "carpet cleaning" fee that we never agreed to as well as $130 for carpet damages with the place being in immaculate shape. They said the carpet cleaning was in error (one of many with this place) and they would provide pictures of the carpet damages. They then came back and said they had none and would credit our account $60 since they had no proof (but not the full amount). Our online account balance showed $0, but now we're getting creditor calls saying we owe the money. It's extremely poor management. Desired SettlementCorrect wrongful charges and have creditors stop calling. Business Response We did not recognize the name of the consumer and therefore Waterford Forest with MAA contacted the consumer via email/phone. The consumer confirmed that they did not live at Waterford Forest in Cary with MAA. They had lived at a location in Raleigh. Please close this ticket and redirect to 1140 Trinity Pine Lane Raleigh NC. Thank you.Consumer Response The final bill sent included the final utility (AUM) bill for $143.85; the carpet cleaning charge for $50; and carpet damage for $130. The entire balance due was $323.85. I paid the final utility bill and later requested further explanation for the other charges. The $50 for carpet cleaning were credited back to us, because this company policy was changed AFTER our notice to vacate without notification to their tenants. Later, I went and spoke to the assistant property manager to get details on the carpet damage because our apartment was spotless. I asked for proof and she said she would provide pictures. She sent a receipt instead and said no pictures were available. For this mistake she credit $60 to our account. Later, I signed in to my account and saw that my final balance was set to $0.00. 3 months later my roommate and I were getting phone calls from a collections attorney saying we still owed $130, after we were supposedly credit $60 and our final balance showed $0 on the account website. After several conversations back and forth and no solution coming of it, we filled a complaint with the Revdex.com. Finally, after all that work and undue stress the apartment complex saw their fault and said they would contact the collections attorney to close the account. We are still waiting on confirmation that the account was closed.

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Description: Apartment Complexes, Property Management Companies

Address: 1000 Lydias Way, Durham, North Carolina, United States, 27713-8658

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