Dear Mr [redacted] ,It was a pleasure speaking with you this afternoonI am glad to hear the WiFi has been running smoothly for you these past few days and that you were able to pass that information on to the property ownerI am also grateful for your time in reviewing the issues we have had with this particular park's WiFiAdmittedly, the circumstances have been unusual and difficult, but we are confident that our network issues are resolvedThe only remaining concern is the quality of the internet circuit feeding the property, but the property owner has communicated our concerns to the ISP and their corporate office is now troubleshootingAs always, please feel free to reach out to our Guest Support team directly for further support (866-YO-TENGO), or reach me personally if you'd like to discuss the network further.All the best, [redacted] ***Director of Sales and MarketingTengoInternet, Inc[redacted]
Complaint: [redacted] I am rejecting this response because:Dear [redacted] ***,I appreciate the time you took to call me yesterday and spent on the phone explaining the issues that you have been experiencing with the ISP as well.I awoke at 2:this morning in order to gain quality internet access and perform my job but to no avail with Bright House or Tengo Net.I called customer support and once again, they claim and see the signal is here but the towers are not assigning IP Addresses to the computers.What I see is faulty software or equipment on behalf of Tengo's fault Admittedly so, you did say you were having issues with the sql sockets and Tengo Corporate was working on them.I walked around the park with my laptop in hand from 2:AM until AM (Big Park) not one of your receivers/transmitters would assign an IP Address to my computer or tablet.You have to see my frustration It's not one device, but two that cannot connect when there is no one connected at this hour to your system.So here I am, burning thru my bandwidth, once again with Verizon and paying them to write this message to you.I suggest that you look into this matter further and get this issue resolved once and for all or admit defeat.I find it hard to believe that if there is sufficient connection (as I saw the bars at the office thru the main router), that this problem lies with Bright House at this hour in the morning.It looks to me like, once again we're back at square one, unless all these transmitters/receivers miraculously reset themselves this morning.Once again, I do appreciate the phone call and wish I was at home at the time instead of outdoors to receive it You painstakingly took me thru exactly what the problems and issues you have experienced here at the park and the reason you chose to place in a system that wasn't the best that Tengo had to offer due to cost on the owners behalf.However, if this is your best system and I still cannot connect, nor can others where does that leave me or the park? I tried two devices, one at a time with the other turned off so it would not cause interference with the other That leads me to believe that others will have this issue when they try to connect at - AM when they arise this morningAgain, unless the system resets and corrects itself, that remains to be seen.I told you that no compensation was necessary since you were professional enough to call me and I would close this case.I have to now say, I will close this case when the issues at hand are repaired and work consistently as they do in every park I stay at while I travel Also I am going to suggest that due to all the hardship that I have endured this this entire fiasco since November If you do get it fixed, extend a one month trial of your upgraded service to me That would be the very least you could do and the cost would be negligible compared to the $to $a month extra that I am paying for bandwidth since I have been here.Cordially, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Mr [redacted] ,It was a pleasure speaking with you this afternoonI am glad to hear the WiFi has been running smoothly for you these past few days and that you were able to pass that information on to the property ownerI am also grateful for your time in reviewing the issues we have had with this particular park's WiFiAdmittedly, the circumstances have been unusual and difficult, but we are confident that our network issues are resolvedThe only remaining concern is the quality of the internet circuit feeding the property, but the property owner has communicated our concerns to the ISP and their corporate office is now troubleshootingAs always, please feel free to reach out to our Guest Support team directly for further support (866-YO-TENGO), or reach me personally if you'd like to discuss the network further.All the best, [redacted] ***Director of Sales and MarketingTengoInternet, Inc[redacted]
Complaint: [redacted] I am rejecting this response because:Dear [redacted] ***,I appreciate the time you took to call me yesterday and spent on the phone explaining the issues that you have been experiencing with the ISP as well.I awoke at 2:this morning in order to gain quality internet access and perform my job but to no avail with Bright House or Tengo Net.I called customer support and once again, they claim and see the signal is here but the towers are not assigning IP Addresses to the computers.What I see is faulty software or equipment on behalf of Tengo's fault Admittedly so, you did say you were having issues with the sql sockets and Tengo Corporate was working on them.I walked around the park with my laptop in hand from 2:AM until AM (Big Park) not one of your receivers/transmitters would assign an IP Address to my computer or tablet.You have to see my frustration It's not one device, but two that cannot connect when there is no one connected at this hour to your system.So here I am, burning thru my bandwidth, once again with Verizon and paying them to write this message to you.I suggest that you look into this matter further and get this issue resolved once and for all or admit defeat.I find it hard to believe that if there is sufficient connection (as I saw the bars at the office thru the main router), that this problem lies with Bright House at this hour in the morning.It looks to me like, once again we're back at square one, unless all these transmitters/receivers miraculously reset themselves this morning.Once again, I do appreciate the phone call and wish I was at home at the time instead of outdoors to receive it You painstakingly took me thru exactly what the problems and issues you have experienced here at the park and the reason you chose to place in a system that wasn't the best that Tengo had to offer due to cost on the owners behalf.However, if this is your best system and I still cannot connect, nor can others where does that leave me or the park? I tried two devices, one at a time with the other turned off so it would not cause interference with the other That leads me to believe that others will have this issue when they try to connect at - AM when they arise this morningAgain, unless the system resets and corrects itself, that remains to be seen.I told you that no compensation was necessary since you were professional enough to call me and I would close this case.I have to now say, I will close this case when the issues at hand are repaired and work consistently as they do in every park I stay at while I travel Also I am going to suggest that due to all the hardship that I have endured this this entire fiasco since November If you do get it fixed, extend a one month trial of your upgraded service to me That would be the very least you could do and the cost would be negligible compared to the $to $a month extra that I am paying for bandwidth since I have been here.Cordially, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]