Mid America Outdoor

This customer called and wanted us to work on his lawnmower and install a corroboratorHe only brought us the corroboratorHe gave us the wrong engine numberYou can not fix the corroborator without putting it in the engine and getting it startedWe informed him of that if we did not have the engine , and he gave me the engine number wrong a number of times and that cost me more money than he paid

First we picked up the mower at the customer's house at no chargeHe said it needed carburetor work downwe adjusted the carburetor and it still was not running correctlywe started troubleshooting and found many many more problems with the mower, we let the customer know it needed a lot mower work than the carburetorHe declinedWe charged our minimum charge of $which is posted on the walls of our store for all to seeWe have way more time in it than a half hourYou cant please everyone

Initial Business Response /* (1000, 10, 2015/09/15) */
He was under the illusion that if his mower messed up her could just get a new oneBut that's not the caseWe fixed it and he is happyHe said it was running better that it ever hasWe are a warranty company he did not buy the mower from
usBut we fixed it & he did not have to pay a pennyHe is very happy now

This customer called and wanted us to work on his lawnmower and install a corroborator. He only brought us the corroborator. He gave us the wrong engine number. You can not fix the corroborator without putting it in the engine and getting it started. We informed him of that if we did not have the...

engine , and he gave me the engine number wrong a number of times and that cost me more money than he paid.

This unit is 100% under warranty. We can’t find anything wrong with it, we called in their representative from [redacted] he came to our store and looked at the unit as well. He can find nothing wrong with it. He put it side-by-side with a brand new unused unit.We can’t just replace parts because...

a customer wants us to. There’s nothing wrong with this unit. The rep even sent pictures into the factory and they said there is nothing wrong with it.

First we picked up the mower at the customer's house at no charge. He said it needed carburetor work down. we adjusted the carburetor and it still was not running correctly. we started troubleshooting and found many many more problems with the mower, we let the customer know it needed a lot mower...

work than the carburetor. He declined. We charged our minimum charge of $32.50 which is posted on the walls of our store for all to see. We have way more time in it than a half hour. You cant please everyone