Mid America Payment Exchange

...

                                          June 23,2015 To Revdex.com, On March 3rd, 2015 we gave a written quotation of three closet doors and one tub enclosure to [redacted] , a customer of ours for the last fifteen years.  This quotation is for a house that she was in the process of purchasing at [redacted]. The quotation was approved by [redacted] on March 6th 2015 but she told us to hold off on the production because the house was on escrow and she did not have access until further notice from the escrow company. In the mean time she voluntarily gave us a deposit of $500.00 with ck #244 on March 11th, 2015. We then told her it was not nessasary because we weren’t sure if we were going to do the work for her. Now on March 30th,2015 she came to our office and dropped off another deposit of $500.00 with ck #247, we then continued to explain it wasn’t nessasary but she insisted it would be easier for her to give the amount in small payments. In that same visit we asked [redacted] if the house was now ready for us to process the order for the materials. She responded that it still wasn’t ready and she would get back to us. On April 10th, 2015 [redacted] called [redacted] to ask her how the process was going because we still had not ordered anything. We mentioned to her that we didn’t want to order it yet and have it stored at our warehouse because the material can get damaged from the time being there. He then asked her to make sure to let us know in advance, because the material can take up to 2 weeks for us to receive it. On April 21st, 2015 [redacted] made a visit to our office and dropped off her final payment of $720.00 with ck #[redacted] to let us know that we could start on the process of ordering the material. We started the process of ordering and told her as soon as everything was in we would call her right away for an installation time frame. At this time all of the transactions, phone conversations and office visits were done by [redacted]. We did not have any knowledge of who [redacted] was. After the material arrived [redacted] called [redacted] to set up an appointment for the installation, which she seemed to be upset with the person ([redacted]) that was working in our office at the time had misinformed [redacted] that the material was already here in our warehouse. Because of that misunderstanding, that is when [redacted] came into the picture and called our office saying, if we do not install within’ that week he was going to sue us for taking his money and not getting the work done. Immediately when [redacted] was informed of what [redacted] was saying, he continued to call [redacted] and promised her an installation date while apoligzing for [redacted]’s mistake. At that same time [redacted] apologized herself to [redacted] for her husband’s unkind behavior. As we promised we were there that day with all of the material. (Note: at the time of the installation the house was vacant and there was no sign of anyone currently living there). Everything was going well, [redacted] seemed to be happy. She even left us there doing the work while she left to do some errands.  When she came back [redacted] and the guys were still on the job site working on installations. [redacted] mentioned to [redacted] he was going to leave to measure a job in Rancho Bernardo while the guys finished the last door. She said, that was fine. When [redacted] left he gave [redacted] a copy of the invoice receipt with all her payments made on there. The invoice was a total of $1,720.00. Then there seemed to be a turn for the worse and the last door that we installed, as we opened the box of hardware the top door guides were missing. We told [redacted] what was going on, she got really upset. We reassured her not to worry about it because we were still able to install the doors but the only condition was for her not to slide the doors. Because to our observation no one was living in the house at that time,  we mentioned to [redacted] that we would be back the next day, we thought it would be fine. Then came more bad news, our supplier forgot to put the guides on the next day delivery. We then called [redacted] to inform her that the guys weren’t going to be able to be there that day due to the guides not coming in. She then refused to speak to the office and hung up her telephone. Immediately her husband called and spoke very harshly to the women in the office saying he was going to put a negative review on the [redacted] website (which he did) and also threaten to contact the Revdex.com. He demanded to talk to the owner, when [redacted] told him the owner was [redacted], he sarcastically laughed over the telephone. Right after the women in the office told [redacted] about this incident with [redacted] contacted him and his first words were, “I want to talk to the owner, not with you.” [redacted] then continued by telling him he was the owner and mentioned to [redacted] on the fact that his wife, [redacted] has worked with [redacted] for more than 10 years. After that incident [redacted] made a special trip to Los Angeles to the suppliers to get the missing parts. The next day at 9am on the dot, [redacted] was at [redacted]’s house. Literally taking him three minutes to put the guides in. [redacted] was present and she thanked [redacted] and continued to apologize for the stress she was going through with all the workers in the house. Not only that but she was pregnant and getting ready to deliver within that week. [redacted] told her it was no problem, these things happen and he tried his best to fix it right away. He also told her if there were any issues or concerns to contact him, while also calling [redacted] after the guides were put in and told him the exact same thing. He seemed to be ok with the job but still a little ‘bit unhappy. And now we see the negative complaints on the [redacted] page and with the Revdex.com. On the negative reviews he has left we noticed he complains about the customer service but not about the craftsman ship and quality of materials. I’m unsure as to why the purchase price he mentioned is marked at $3000.00 when the invoice we left with his wife, [redacted] is for $1,720.00. If you take a look at the deposit payments she did, there were only 2 of $500.00 and the final one was $720.00. Thank you, I hope this helps in resolving this matter. Best Regards, [redacted]