July 13, 2016To Whom It May Concern:Re: complaint # [redacted] The job was completedThe fireplace was built to customers specsUnfortunately, the customer was not satisfied with the way the outdoor fireplace burnedThe customer is now wanting to convert to gas/log lighter, which is not in the original contractHowever, I have been willing to help resolve chief complaint in a timely mannerUntil the customer has taken care of their responsibilities, I cannot begin to resolve this issueWhen customer is ready, please allow me enough time to take care of the fireplaceIt is not my intention to have an unsatisfied customer with Gold Key BuildersThank you! Let me know if there are further questions or concernsJeff B [redacted] Gold Key Builders, LLC
July 13, 2016To Whom It May Concern:Re: complaint # [redacted] The job was completedThe fireplace was built to customers specsUnfortunately, the customer was not satisfied with the way the outdoor fireplace burnedThe customer is now wanting to convert to gas/log lighter, which is not in the original contractHowever, I have been willing to help resolve chief complaint in a timely mannerUntil the customer has taken care of their responsibilities, I cannot begin to resolve this issueWhen customer is ready, please allow me enough time to take care of the fireplaceIt is not my intention to have an unsatisfied customer with Gold Key BuildersThank you! Let me know if there are further questions or concernsJeff B [redacted] Gold Key Builders, LLC