Mid America Roofing, Inc.

This information was taken verbally over the telephone from [redacted] to Revdex.com Staff.
Ms. [redacted] called in the spring of 2015 to tell us about the roof.  According to Ms. [redacted] the wind had came thru and blown the shingles up connecting to her sunroom causing a leak....

The roof was done in 2008 which was the result of storm damage. My company offers a 5 year craftsmanship warranty which Ms.. [redacted]s had expired.  Due to the expiration of the warranty, there would be a repair charge and Ms. [redacted] did not want to pay that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told that they would not cover it. I said "You mean you won't even come out and check it?" He said oh yeah they would come out and check it out. I ask for them to do that. I called twice, and they said they would reach the man that was coming out. I called the third and fourth times and they did not even answer the phone. I left messages but no one came out or called. I NEVER said I would not pay for it. I didn't think it was right because they even tried to blame the sunroom persons, but it was added on to the house in 2003 and the roof 2008. Again I never said I wouldn't pay but was never given a chance to  even be given a price. I had to pay someone else to repair it. They are just not a responsible contractor and have VERY bad customer service and they LIE. I have been in customer service for 35 years and I would never treat MY customers that way.
Regards,
[redacted]