[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Hi [redacted] , I am responding after reading the reply from the Mid Atlantic Auto Recovery ServiceBecause I am a board member at the [redacted] I can positively say that the board members of the [redacted] was not inform of such incident, I was not inform that the vehicle ( [redacted] 2009) was Tagged for not being in accordance with the rules and regulation of the propertyI was not aware by the towing company or the four season board which I am a member that there was an issue with my propertyAs you can see on the receipt from the towing company, the address from where the vehicle was tow is wrong, and they do not have any documentation proving that I or the for season board was aware the vehicle had an issue or their activities on their property Furthermore, the day the towing company removed my car from my property, they did not leave any form of indication as that the car was tow by themMy wife had to contact the police by calling because she toughs the car was stolen That is not a way to treat others and their propertyIf the towing company won refund me, and apologize for their behavior, I will like to know if the Better Business Bureau can assist me in finding legal adviceThank you Regards, [redacted]
September 30, To Whom It May Concern: The property in which the customer resides is posted by Mid Atlantic Auto Recovery Service, hereafter knows as MARS, advising residents that we are the towing company for the propertyRules and regulations regarding on property parking are stated in the lease that every tenant is required to read and sign and obviously this property has assigned parking spacesThe agreement MARS has with the property gives permission to remove vehicles from unauthorized parking spaces when called by management to do soHer car was not in the assigned spot and, in that event, management had every right to have the vehicle removed for unauthorized parkingOur practices are neither “wrong” nor “unfair.” We were acting under authority of management and doing the job that we were contracted to do.Obviously I was not on scene when the event occurred so I cannot speak for or defend either party regarding what was said or by whomHowever, our company policy states that once the towing process has begun and the vehicle hooked with chains (lifted or not), the driver has the authorization to drop the car for only two reasonsThe first being that property management and/or MARS dispatch told him to do soThe second is having payment in full for the hook in cash from the registered owner of the vehicle.Our rate is, and always has been, $for unauthorized parking violationsIt was fortunate that the neighbor was able to inform her of the tow hookIn addition, the driver actually did her a favor by allowing fifteen minutes to gather the funds necessary to release the carHad he not, she would have needed to come to our facility to retrieve her car, pay $for the hook, $per calendar day storage as well as a $hour hours redemption fee (payable in cash only) if claimed when the Mid Atlantic office was closed.As for doing damage to the car as a result of the angle, let it be known that our drivers are fully trained and we have an average of over ten years towing experience among our staffThe trucks are equipped with winch cablesSnatch blocks, recovery straps, skates and ramps which, believe it or not, will allow them to remove a vehicle from just about any angle without so much as a scratchThe customer was, according to her statement, parked in that spot since approximately 7:and management phoned MARS at 9:to have it removedHad management been able to ascertain owner information before phoning, it would have been their responsibility to contact the resident to advise of pending removalMid Atlantic is not provided a listing of residents and their vehiclesAs such, there was no way for the driver to determine whether the vehicle actually belonged to a residentRegardless, he would have only been permitted to release the vehicle under the conditions listed aboveAs for space # [redacted] being “available after hours/weekends,” that is an issue that she will have to take up with management and/or the leasing companyTherefore, since the hook was legitimate and requested by management, the customer will need to seek reimbursement from the leasing company and not Mid Atlantic Auto Recovery Service IncSincerely,Michelle T Office Manager
This company is a scam, they have tow trucks circle the parking lot to [redacted] auto's parked in the lot legallyThe owner of the shopping center and MARS towing are in togetherBoth companies are from New JerseyDoing business in Pennsylvania, pretty soon customers will stop shopping at the storesMaybe that's the ultimate goal!?
02/10/2016Dear [redacted] ,We tag residents' vehicles with a visible sticker which gives the owner of the vehicle hours to fix the issue presented to them or contact their leasing office.It is illegal to drive around with your registration outWithout a new sticker on the license plate we see that as illegal and we are contracted with [redacted] to monitor their premisesYou could have contacted your leasing office and advised them that your registration is up to date and you are justWaiting for the sticker in the mailThey then would contact us and you would be removed off the tow list,There will be no refund of monies in this situationWe were doing our job as contracted with [redacted] .Regards,Courtney SOffice Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: ** [redacted] , who wrote on behalf of Mid Atlantic Auto Recovery Service, Inc., referred to as MARS, did not offer a refund of the fees paid, under protest, to MARS for the release of my vehicle, nor did they offer to pay my direct expenses for the hardship they caused by improperly towing and impounding my vehicleIn fact, the information provided by ** [redacted] helps to identify several of the methods by which the property owner, in addition to MARS, operated outside Pennsylvania Department of Motor Vehicles Code in the activities which brought about my complaintThe attached PA DMV Fact Sheet outlines the process involving a private property owner lawfully removing an abandoned vehicle from their propertyThe methods of removal offered by the PA State DMV code would have protected my rights in addition to those of the property ownerThe process chosen by the property owner, in conjunction with the [redacted] MARS, did not take into account that I had not requested, desired, nor expected my car to be towed from the location where it was parked with permission from a legal tenant of the apartment complexI was denied the right and privileges of due process under the law because1) MARS placarded the vehicle, not the jurisdictional police at the request of the property owner 2) the jurisdictional police, if they had been contacted, would have determined that the vehicle registration was valid, and that the car was not abandoned property under the law 3) MARS in effect served in the role of police and [redacted] , which is clearly a conflict of interest when their lack of due diligence resulted in towing the car for profitMARS did not know that the car was operating under a valid temporary registration ** [redacted] makes a material misstatement of fact when she writes that the [redacted] Police provided information, at the time of filing the stolen vehicle report, that the car was towed rather than stolenThe stolen vehicle report was made to Officer [redacted] early in the morning on Sunday (approximately am), March 16, when the car was first discovered missingThe car was discovered to have been towed and subsequently impounded by MARS on Monday, March 17th, after MARS opened for businessMARS had not reported the tow to the jurisdictional Police, so the jurisdictional Police did not know what had happened to the car until they called MARS in the course of investigation on Monday the 17thFor more than hours we were left uncertain whether the car had been stolen or towed I have also attached Chapter of Title (the PA Motor Vehicle Code) as this section defines clearly what is to be considered abandoned propertyPortions have been highlighted for emphasis and relevanceWhen the car was discovered to be in the possession of MARS, both ** [redacted] and the Apartment Manager of the [redacted] s Apartment complex, stated in phone conversations that the car was considered "abandoned property" because it lacked a current registration stickerChapter of The Code serves to further illustrate what is to be considered "abandoned property", and the applicable definition appears to be where both the Inspection Sticker and the Registration Sticker have been expired for more than daysAt the time my car was towed, my car had a current inspection sticker and was operating under a valid temporary registration with the displayed sticker having expired within two weeks of the car being placarded and towedThe car was parked on the grounds of [redacted] s for less than week at the time it was towed, and permission was granted to park by a lease-holding tenant of the apartment complexBy not calling the Police to initiate the process of considering the car to be "abandoned property", and by MARS removing my vehicle merely at the request of the property owner, I was denied the rights and privileges afforded to me under the laws of PennsylvaniaI am presently requesting, as stated in the original complaint, reimbursement of my towing fees, storage fees, and mileage expenses incurred as a result of MARS having removed and impounded my vehicle ** [redacted] , who wrote on behalf of Mid Atlantic Auto Recovery Service, Inc., referred to as MARS, did not offer a refund of the fees charged by MARS for the release of my vehicle, nor did they offer to pay my direct expenses for the hardship they caused by improperly towing and impounding my vehicleIn fact, the information provided by ** [redacted] helps to identify several of the methods by which the property owner, in addition to MARS, operated outside Pennsylvania Department of Motor Vehicles Code in the activities which brought about my complaintThe attached PA DMV Fact Sheet outlines the process involving a private property owner lawfully removing an abandoned vehicle from their propertyThe methods of removal offered by the PA State DMV code would have protected my rights in addition to those of the property ownerThe process chosen by the property owner, in conjunction with the [redacted] MARS, did not take into account that I had not requested, desired, nor expected my car to be towed from the location where it was parked with permission from a legal tenant of the apartment complexI was denied the right and privileges of due process under the law because1) MARS placarded the vehicle, not the jurisdictional Police at the request of the property owner 2) the jurisdictional police, if they had been contacted, would have determined that the vehicle registration was valid, and that the car was not abandoned property under the law 3) MARS in effect served in the role of police and [redacted] , which is clearly a conflict of interest when their lack of due diligence resulted in towing the car for profitMARS did not know that the car was operating under a valid temporary registration ** [redacted] makes a material misstatement of fact when she writes that the [redacted] Police provided information, at the time of filing the stolen vehicle report, that the car was towed rather than stolenThe stolen vehicle report was made to Officer [redacted] early in the morning on Sunday (approximately am), March 16, when the car was first discovered missingThe car was discovered to have been towed and subsequently impounded by MARS on Monday, March 17th, after MARS opened for businessMARS had not reported the tow to the jurisdictional Police, so the jurisdictional Police did not know what had happened to the car until they called MARS in the course of investigation on Monday the 17thFor more than hours we were left uncertain whether the car had been stolen or towed I have also attached Chapter of Title (the PA Motor Vehicle Code) as this section defines clearly what is to be considered abandoned propertyPortions have been highlighted for emphasis and relevanceWhen the car was discovered to be in the possession of MARS, both ** [redacted] and the Apartment Manager of the [redacted] s Apartment complex, stated in phone conversations, on March 17th, that the car was considered "abandoned property" because it lacked a current registration stickerChapter of The Code serves to further illustrate what is to be considered "abandoned property", and the applicable definition appears to be where both the Inspection Sticker and the Registration Sticker have been expired for more than daysAt the time my car was towed, my car had a current inspection sticker and was operating under a valid temporary registration with the displayed sticker having expired within two weeks of the car being placarded and towedThe car was parked on the grounds of [redacted] s Apartments for less than week at the time it was towed from the premises by MARSPermission was granted to park by a lease-holding tenant of the apartment complexBy not calling the Jurisdictional Police to initiate the process of considering the car to be "abandoned property", and by MARS removing my vehicle merely at the request of the property owner, I was denied the rights and privileges afforded to me under the laws of PennsylvaniaI am presently requesting, as stated in the original complaint, reimbursement of my towing fees, storage fees, and mileage expenses incurred as a result of MARS having removed and impounded my vehicleThe response by MARS was not a satisfactory resolution of the complaint Regards, [redacted] ***
02/10/2016Dear [redacted] , We tag residents' vehicles with a visible sticker which gives the owner of the vehicle hours to fix the issue presented to them or contact their leasing officeIt is illegal to drive around with your registration outWithout a new sticker on the license plate we see that as illegal and we are contracted with [redacted] to monitor their premisesYou could have contacted your leasing office and advised them that your registration is up to date and you are just Waiting for the sticker in the mailThey then would contact us and you would be removed off the tow list,There will be no refund of monies in this situationWe were doing our job as contracted with [redacted] Regards, Courtney S Office Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I find it strange that when we came back from the [redacted] machine, the office had cleared outSo I still stand by my claim that they were all there to see who would pull the thievery offI had not just walked into the office if I had my pocketbook on the counter going through itJust as the picture shows seconds after and we were billed, us walking in at 4:is before so that should countYes, we were told before and we arrived before That picture shows the moment she was still questioning us about the carAnd we weren't given the option if we come back the next day it would only be $moreI asked what would be the price if we came back te next daythen we were toldThe way your staff handled that was robbery either way you look at itAnd I would appreciate it if you would make this rightYes we owed the towing fees but we should not have been charged that extraWe were there before Regards, [redacted] ***
This towing company put no parking signs up behind our business and told us not to worry about it they aren't going to be jerks about itIn one incident they picked up two of our vehicles, with out notice and wanted $each to drop them off the truck In another incident I was parked for no more than minute on the posted property and the truck picked up my car and wanted $to drop it againThis lot has two entrances the one is marked and the other isn'tI'm pretty upset and just want others to know that Mars towing will lie to you and then tow your vehicles Think twice before pulling on a lot with Mid Atlantic Recovery Service sign on itThere is no grace period
As per the POLICE, my truck was towed because it was "abandoned (while parked in my apartment complex lot with current registration and inspection) but we dont know why." Called and spoke to Heidi who was an a [redacted] and told me my truck was double parkedThey must learn to lie in tow truck schoolThen it's $if I pick it up before midnight (it was towed around 9pm) but they don't open until 8am the following morning so now I get an additional fee to pick it up when they openI completely understand why tow people are always getting threatened and attackedThey never accept responsibility and are rude, arrogant pks just out to make moneyBut mind you, the car parked illegally in the handicapped spot and the maintenance truck double parked beside mine was not touched
April 25,To Whom It May Concern:We have received the complaint from ** [redacted] regarding the $after-hours gate fee that she was charged to reclaim her vehicle on 04/15/2014.There is no disputing the fact that they called to verify the vehicle was on our lot and to confirm the price to redeemHowever, when she called for the price she was told that the stated amount to reclaim the vehicle was valid only if the pick up was made before 5:PM that day.I have enclosed three photos for your referenceA picture showing our posted office hours, a picture of the board posted in our office listing our prices and a frame shot from our surveillance camera showing the time ** [redacted] first walked into the officePlease note that the time was just after PMThere were several employees remaining in the office as stated in her complaintHowever, they were all off the clock and a few ended up staying only to take care of ** [redacted] and walk her back into the lot to reclaim the vehiclePlease note that she was told that she didn’t have to pay the after hours fee but that she could come back the following day to reclaim the vehicle for an additional charge of $which is the price of an additional day of storageObviously she refused that option.In closing, policy is policyOur office closes and PM and any business conducted after that is considered “after-hours” and is billed as such no matter how many times or when they call to say that they are on the way.Please contact me should you require any additional informationSincerely,
To Whom it May Concern I need more information Invoice number and where did we tow it from? OK send me a copy Thanks Management
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Hi [redacted] , I am responding after reading the reply from the Mid Atlantic Auto Recovery ServiceBecause I am a board member at the [redacted] I can positively say that the board members of the [redacted] was not inform of such incident, I was not inform that the vehicle ( [redacted] 2009) was Tagged for not being in accordance with the rules and regulation of the propertyI was not aware by the towing company or the four season board which I am a member that there was an issue with my propertyAs you can see on the receipt from the towing company, the address from where the vehicle was tow is wrong, and they do not have any documentation proving that I or the for season board was aware the vehicle had an issue or their activities on their property Furthermore, the day the towing company removed my car from my property, they did not leave any form of indication as that the car was tow by themMy wife had to contact the police by calling because she toughs the car was stolen That is not a way to treat others and their propertyIf the towing company won refund me, and apologize for their behavior, I will like to know if the Better Business Bureau can assist me in finding legal adviceThank you Regards, [redacted]
September 30, To Whom It May Concern: The property in which the customer resides is posted by Mid Atlantic Auto Recovery Service, hereafter knows as MARS, advising residents that we are the towing company for the propertyRules and regulations regarding on property parking are stated in the lease that every tenant is required to read and sign and obviously this property has assigned parking spacesThe agreement MARS has with the property gives permission to remove vehicles from unauthorized parking spaces when called by management to do soHer car was not in the assigned spot and, in that event, management had every right to have the vehicle removed for unauthorized parkingOur practices are neither “wrong” nor “unfair.” We were acting under authority of management and doing the job that we were contracted to do.Obviously I was not on scene when the event occurred so I cannot speak for or defend either party regarding what was said or by whomHowever, our company policy states that once the towing process has begun and the vehicle hooked with chains (lifted or not), the driver has the authorization to drop the car for only two reasonsThe first being that property management and/or MARS dispatch told him to do soThe second is having payment in full for the hook in cash from the registered owner of the vehicle.Our rate is, and always has been, $for unauthorized parking violationsIt was fortunate that the neighbor was able to inform her of the tow hookIn addition, the driver actually did her a favor by allowing fifteen minutes to gather the funds necessary to release the carHad he not, she would have needed to come to our facility to retrieve her car, pay $for the hook, $per calendar day storage as well as a $hour hours redemption fee (payable in cash only) if claimed when the Mid Atlantic office was closed.As for doing damage to the car as a result of the angle, let it be known that our drivers are fully trained and we have an average of over ten years towing experience among our staffThe trucks are equipped with winch cablesSnatch blocks, recovery straps, skates and ramps which, believe it or not, will allow them to remove a vehicle from just about any angle without so much as a scratchThe customer was, according to her statement, parked in that spot since approximately 7:and management phoned MARS at 9:to have it removedHad management been able to ascertain owner information before phoning, it would have been their responsibility to contact the resident to advise of pending removalMid Atlantic is not provided a listing of residents and their vehiclesAs such, there was no way for the driver to determine whether the vehicle actually belonged to a residentRegardless, he would have only been permitted to release the vehicle under the conditions listed aboveAs for space # [redacted] being “available after hours/weekends,” that is an issue that she will have to take up with management and/or the leasing companyTherefore, since the hook was legitimate and requested by management, the customer will need to seek reimbursement from the leasing company and not Mid Atlantic Auto Recovery Service IncSincerely,Michelle T Office Manager
This company is a scam, they have tow trucks circle the parking lot to [redacted] auto's parked in the lot legallyThe owner of the shopping center and MARS towing are in togetherBoth companies are from New JerseyDoing business in Pennsylvania, pretty soon customers will stop shopping at the storesMaybe that's the ultimate goal!?
02/10/2016Dear [redacted] ,We tag residents' vehicles with a visible sticker which gives the owner of the vehicle hours to fix the issue presented to them or contact their leasing office.It is illegal to drive around with your registration outWithout a new sticker on the license plate we see that as illegal and we are contracted with [redacted] to monitor their premisesYou could have contacted your leasing office and advised them that your registration is up to date and you are justWaiting for the sticker in the mailThey then would contact us and you would be removed off the tow list,There will be no refund of monies in this situationWe were doing our job as contracted with [redacted] .Regards,Courtney SOffice Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: ** [redacted] , who wrote on behalf of Mid Atlantic Auto Recovery Service, Inc., referred to as MARS, did not offer a refund of the fees paid, under protest, to MARS for the release of my vehicle, nor did they offer to pay my direct expenses for the hardship they caused by improperly towing and impounding my vehicleIn fact, the information provided by ** [redacted] helps to identify several of the methods by which the property owner, in addition to MARS, operated outside Pennsylvania Department of Motor Vehicles Code in the activities which brought about my complaintThe attached PA DMV Fact Sheet outlines the process involving a private property owner lawfully removing an abandoned vehicle from their propertyThe methods of removal offered by the PA State DMV code would have protected my rights in addition to those of the property ownerThe process chosen by the property owner, in conjunction with the [redacted] MARS, did not take into account that I had not requested, desired, nor expected my car to be towed from the location where it was parked with permission from a legal tenant of the apartment complexI was denied the right and privileges of due process under the law because1) MARS placarded the vehicle, not the jurisdictional police at the request of the property owner 2) the jurisdictional police, if they had been contacted, would have determined that the vehicle registration was valid, and that the car was not abandoned property under the law 3) MARS in effect served in the role of police and [redacted] , which is clearly a conflict of interest when their lack of due diligence resulted in towing the car for profitMARS did not know that the car was operating under a valid temporary registration ** [redacted] makes a material misstatement of fact when she writes that the [redacted] Police provided information, at the time of filing the stolen vehicle report, that the car was towed rather than stolenThe stolen vehicle report was made to Officer [redacted] early in the morning on Sunday (approximately am), March 16, when the car was first discovered missingThe car was discovered to have been towed and subsequently impounded by MARS on Monday, March 17th, after MARS opened for businessMARS had not reported the tow to the jurisdictional Police, so the jurisdictional Police did not know what had happened to the car until they called MARS in the course of investigation on Monday the 17thFor more than hours we were left uncertain whether the car had been stolen or towed I have also attached Chapter of Title (the PA Motor Vehicle Code) as this section defines clearly what is to be considered abandoned propertyPortions have been highlighted for emphasis and relevanceWhen the car was discovered to be in the possession of MARS, both ** [redacted] and the Apartment Manager of the [redacted] s Apartment complex, stated in phone conversations that the car was considered "abandoned property" because it lacked a current registration stickerChapter of The Code serves to further illustrate what is to be considered "abandoned property", and the applicable definition appears to be where both the Inspection Sticker and the Registration Sticker have been expired for more than daysAt the time my car was towed, my car had a current inspection sticker and was operating under a valid temporary registration with the displayed sticker having expired within two weeks of the car being placarded and towedThe car was parked on the grounds of [redacted] s for less than week at the time it was towed, and permission was granted to park by a lease-holding tenant of the apartment complexBy not calling the Police to initiate the process of considering the car to be "abandoned property", and by MARS removing my vehicle merely at the request of the property owner, I was denied the rights and privileges afforded to me under the laws of PennsylvaniaI am presently requesting, as stated in the original complaint, reimbursement of my towing fees, storage fees, and mileage expenses incurred as a result of MARS having removed and impounded my vehicle ** [redacted] , who wrote on behalf of Mid Atlantic Auto Recovery Service, Inc., referred to as MARS, did not offer a refund of the fees charged by MARS for the release of my vehicle, nor did they offer to pay my direct expenses for the hardship they caused by improperly towing and impounding my vehicleIn fact, the information provided by ** [redacted] helps to identify several of the methods by which the property owner, in addition to MARS, operated outside Pennsylvania Department of Motor Vehicles Code in the activities which brought about my complaintThe attached PA DMV Fact Sheet outlines the process involving a private property owner lawfully removing an abandoned vehicle from their propertyThe methods of removal offered by the PA State DMV code would have protected my rights in addition to those of the property ownerThe process chosen by the property owner, in conjunction with the [redacted] MARS, did not take into account that I had not requested, desired, nor expected my car to be towed from the location where it was parked with permission from a legal tenant of the apartment complexI was denied the right and privileges of due process under the law because1) MARS placarded the vehicle, not the jurisdictional Police at the request of the property owner 2) the jurisdictional police, if they had been contacted, would have determined that the vehicle registration was valid, and that the car was not abandoned property under the law 3) MARS in effect served in the role of police and [redacted] , which is clearly a conflict of interest when their lack of due diligence resulted in towing the car for profitMARS did not know that the car was operating under a valid temporary registration ** [redacted] makes a material misstatement of fact when she writes that the [redacted] Police provided information, at the time of filing the stolen vehicle report, that the car was towed rather than stolenThe stolen vehicle report was made to Officer [redacted] early in the morning on Sunday (approximately am), March 16, when the car was first discovered missingThe car was discovered to have been towed and subsequently impounded by MARS on Monday, March 17th, after MARS opened for businessMARS had not reported the tow to the jurisdictional Police, so the jurisdictional Police did not know what had happened to the car until they called MARS in the course of investigation on Monday the 17thFor more than hours we were left uncertain whether the car had been stolen or towed I have also attached Chapter of Title (the PA Motor Vehicle Code) as this section defines clearly what is to be considered abandoned propertyPortions have been highlighted for emphasis and relevanceWhen the car was discovered to be in the possession of MARS, both ** [redacted] and the Apartment Manager of the [redacted] s Apartment complex, stated in phone conversations, on March 17th, that the car was considered "abandoned property" because it lacked a current registration stickerChapter of The Code serves to further illustrate what is to be considered "abandoned property", and the applicable definition appears to be where both the Inspection Sticker and the Registration Sticker have been expired for more than daysAt the time my car was towed, my car had a current inspection sticker and was operating under a valid temporary registration with the displayed sticker having expired within two weeks of the car being placarded and towedThe car was parked on the grounds of [redacted] s Apartments for less than week at the time it was towed from the premises by MARSPermission was granted to park by a lease-holding tenant of the apartment complexBy not calling the Jurisdictional Police to initiate the process of considering the car to be "abandoned property", and by MARS removing my vehicle merely at the request of the property owner, I was denied the rights and privileges afforded to me under the laws of PennsylvaniaI am presently requesting, as stated in the original complaint, reimbursement of my towing fees, storage fees, and mileage expenses incurred as a result of MARS having removed and impounded my vehicleThe response by MARS was not a satisfactory resolution of the complaint Regards, [redacted] ***
02/10/2016Dear [redacted] , We tag residents' vehicles with a visible sticker which gives the owner of the vehicle hours to fix the issue presented to them or contact their leasing officeIt is illegal to drive around with your registration outWithout a new sticker on the license plate we see that as illegal and we are contracted with [redacted] to monitor their premisesYou could have contacted your leasing office and advised them that your registration is up to date and you are just Waiting for the sticker in the mailThey then would contact us and you would be removed off the tow list,There will be no refund of monies in this situationWe were doing our job as contracted with [redacted] Regards, Courtney S Office Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I find it strange that when we came back from the [redacted] machine, the office had cleared outSo I still stand by my claim that they were all there to see who would pull the thievery offI had not just walked into the office if I had my pocketbook on the counter going through itJust as the picture shows seconds after and we were billed, us walking in at 4:is before so that should countYes, we were told before and we arrived before That picture shows the moment she was still questioning us about the carAnd we weren't given the option if we come back the next day it would only be $moreI asked what would be the price if we came back te next daythen we were toldThe way your staff handled that was robbery either way you look at itAnd I would appreciate it if you would make this rightYes we owed the towing fees but we should not have been charged that extraWe were there before Regards, [redacted] ***
This towing company put no parking signs up behind our business and told us not to worry about it they aren't going to be jerks about itIn one incident they picked up two of our vehicles, with out notice and wanted $each to drop them off the truck In another incident I was parked for no more than minute on the posted property and the truck picked up my car and wanted $to drop it againThis lot has two entrances the one is marked and the other isn'tI'm pretty upset and just want others to know that Mars towing will lie to you and then tow your vehicles Think twice before pulling on a lot with Mid Atlantic Recovery Service sign on itThere is no grace period
As per the POLICE, my truck was towed because it was "abandoned (while parked in my apartment complex lot with current registration and inspection) but we dont know why." Called and spoke to Heidi who was an a [redacted] and told me my truck was double parkedThey must learn to lie in tow truck schoolThen it's $if I pick it up before midnight (it was towed around 9pm) but they don't open until 8am the following morning so now I get an additional fee to pick it up when they openI completely understand why tow people are always getting threatened and attackedThey never accept responsibility and are rude, arrogant p
ks just out to make moneyBut mind you, the car parked illegally in the handicapped spot and the maintenance truck double parked beside mine was not touched
April 25,To Whom It May Concern:We have received the complaint from ** [redacted] regarding the $after-hours gate fee that she was charged to reclaim her vehicle on 04/15/2014.There is no disputing the fact that they called to verify the vehicle was on our lot and to confirm the price to redeemHowever, when she called for the price she was told that the stated amount to reclaim the vehicle was valid only if the pick up was made before 5:PM that day.I have enclosed three photos for your referenceA picture showing our posted office hours, a picture of the board posted in our office listing our prices and a frame shot from our surveillance camera showing the time ** [redacted] first walked into the officePlease note that the time was just after PMThere were several employees remaining in the office as stated in her complaintHowever, they were all off the clock and a few ended up staying only to take care of ** [redacted] and walk her back into the lot to reclaim the vehiclePlease note that she was told that she didn’t have to pay the after hours fee but that she could come back the following day to reclaim the vehicle for an additional charge of $which is the price of an additional day of storageObviously she refused that option.In closing, policy is policyOur office closes and PM and any business conducted after that is considered “after-hours” and is billed as such no matter how many times or when they call to say that they are on the way.Please contact me should you require any additional informationSincerely,