Mid Atlantic Auto Recovery

In regard to the complaint venue itself, make it exceptionally clear that Ms [redacted] IS NOT NOW AND NEVER HAS BEEN A CUSTOMER OR CLIENT OF MIDATLANTICOur performance and level of service is governed by Virginia law, insurance requirements and contractual obligations specified by our clientsYou are treating Ms [redacted] 's complaints if she were our customerClearly she was and is not.As reference, Ms [redacted] can make allegation to you, but her standing is compromised not only as not being our customer, but she clearly violates the legal requirement to make such a complaint due to the fact that she does not make such allegation "with clean hands".Contact by this company with Ms [redacted] was initiated by our client, Ford Motor CreditOur firm was retained to recover property that was lawfully owned by our client, pledged by Ms [redacted] by contract, and had been certified as being in contractual defaultOur client had the right of reclaiming their property and they did so by placing a contract with our company.After a few weeks of searching for the Ford C-Max vehicle, in the Chantilly and Ashburn areas, the vehicle was located at the customer's address, where it had not been on dozens of recovery attempts beforeIn fact, it had been spotted down the street and in an unlawful parking space in Ashburn by one of our Scouts just hours beforeWhen our recovery vehicle was unsuccessful again in Ashburn, an off Schedule observation was initiated by our field agent and the unit was caught at Ms [redacted] home address.In regard to the allegation that Ms [redacted] was not allowed to get items of personal property out of Ford's vehicle is blatantly untrue on several levels:A) The recovery for our client was made during Fair Debt Collection hours (8am-9pm) atapproximately 5pm, December 30, 2014, and contact was made with Ms [redacted] at the scene of the recovery in which she was given access to the vehicle while secured to then recovery vehicleShe removed several items that she deemed essential to have at that time, and indicated that she intended to redeem the vehicle with any items that she chose to allow to remain in the vehicleThis access and her choice was witnesses by not only our Certified field agent, but also our recovery assistant who was passenger in the recovery vehicleB) When Ms [redacted] determined that she was going to be unable to satisfy our client'srequirements in order to repatriate her vehicle, Ms [redacted] DEMANDED that the vehicle be returned to her residence for her to personally remove any remaining itemsShe was informed that the vehicle would not be removed from the Security Lotnor towed back to her home, at which time she complained that she had no alternate transportation to come and get the remaining itemsShe indicated that she was going to attempt to get our client to release the vehicle again and possibly find some alternate vehicle to make an appointment if the attempt for redemption failedC) Ms [redacted] was given an appointment on January to come to our facility to Collect anyfurther items she may desire, but cancelled that appointment citing that she did not have transportation to show up for that appointmentD) Ms [redacted] was rescheduled for a second appointment on January 9" and due tocircumstances beyond our control, we were unable to make that appointment, but voicemail message was leftE) The owner of our company personally went to our security lot on January 10" and removedthe remaining items that were not mechanically affixed to our clients property (items that would require tools to remove) and boxed them upSuch items included parking stickers from the windshield, an open box of Kleenex tissues, a snow brush/ice scraper, personal papers and twenty seven cents in loose changeIn addition, Ms [redacted] license tags and tag frames were removed and secured in the cardboard boxOn January 12", our Field Agent DELIVERED the box directly to Ms [redacted] at her front doorShe opened the box and complained that her parking sticker, change, and some papers were missingThe Field Agent pointed out ALL of these items in her boxThe change was in the bottom of the box, the papers were under the license plates and her parking sticker was stuck to the side of the Kleenex boxF) Two days later Ms [redacted] complained that there was a synthetic (plastic fuzzy fabric)imitation sheepskin sleeve that was fixed on the seat beltShe was informed by return callthat our company would not disassemble anything on or in the vehicle to include the seat belt bolts to remove such an item.Our client's vehicle was transported to the sales facility of their direction on January 18, vehicular redemption period often (10) days had long expired.It may be assumed that if ms [redacted] had either preformed under the terms of the agreement she entered into with our client, we would not have been engaged by them; or; had Ms [redacted] been forthcoming as to the whereabouts of our clients property, it would not have taken from Dec 19th to Dec 30th to find the vehicleOur company has bent over backwards to be professional and responsive to our requirements under the laws and guidelines established for this industry and went above and beyond minimum in regard to personal property ( Which we do not desire to be in possession of in the first place) In regard to third and fourth pages of your Jan letter, which are forms to fill out for Revdex.com's request to establish a relationship with Mid-Atlantic, we respectfully now, as we have open solicitations from you in the past, declineWith your requirement to publicly disseminate all information gathered, our requirements are clearly at odds with one anotherBoth your and our missions are good, but clearly at cross-purposesWe work very hard to maintain the anonymity of our clients and their customersWe are bound by several federal laws which mandate such privacyWe are licensed, bonded and insured and have operated in the Northern Virginia and DC-metro area for some sixteen yearsOur records indicate that this is the first correspondence from you indicating dissatisfaction, and this one, not even from our client/customer, a person with no basis to make such an allegationOperating without your oversight for such a long period, one could reasonably assume that such a record with you would speak volumes, especially in regard to the type of service we provide to our clients.We would respectfully request that you desist from your statement that this complaint and this response be publicly posted on the internetBased on Ms [redacted] lack of standing, untruthfulness of the allegations, and our absolute requirements under several federal laws to protect the privacy of our clients and their dealings, such dissemination on your part would be detrimental to the positive aspects of our business missionWe, in fact, work diligently to maintain goodwill with our clients, even though the circumstances under which we interact with Their customers is always less than optimum, and quite often less than CordialShould you decide otherwise, please be advised that both we, and Our liability carrier, intend to protect such confidentiality and privacy vigorouslyWe expect your response as to how you intend to proceed with this matter within the next few days

In regard to the complaint venue itself, make it exceptionally clear that Ms [redacted] IS NOT NOW AND NEVER HAS BEEN A CUSTOMER OR CLIENT OF MIDATLANTIC. Our performance and level of service is governed by Virginia law, insurance requirements and contractual obligations specified by our clients. You...

are treating Ms [redacted]'s complaints if she were our customer. Clearly she was and is not.As reference, Ms [redacted] can make allegation to you, but her standing is compromised not only as not being our customer, but she clearly violates the legal requirement to make such a complaint due to the fact that she does not make such allegation "with clean hands".Contact by this company with Ms [redacted] was initiated by our client, Ford Motor Credit. Our firm was retained to recover property that was lawfully owned by our client, pledged by Ms [redacted] by contract, and had been certified as being in contractual default. Our client had the right of reclaiming their property and they did so by placing a contract with our company.After a few weeks of searching for the Ford C-Max vehicle, in the Chantilly and Ashburn areas, the vehicle was located at the customer's address, where it had not been on dozens of recovery attempts before. In fact, it had been spotted down the street and in an unlawful parking space in Ashburn by one of our Scouts just hours before. When our recovery vehicle was unsuccessful again in Ashburn, an off Schedule observation was initiated by our field agent and the unit was caught at Ms [redacted] home address.In regard to the allegation that Ms [redacted] was not allowed to get items of personal property out of Ford's vehicle is blatantly untrue on several levels:A) The recovery for our client was made during Fair Debt Collection hours (8am-9pm) atapproximately 5pm, December 30, 2014, and contact was made with Ms [redacted] at the scene of the recovery in which she was given access to the vehicle while secured to then recovery vehicle. She removed several items that she deemed essential to have at that time, and indicated that she intended to redeem the vehicle with any items that she chose to allow to remain in the vehicle. This access and her choice was witnesses by not only our Certified field agent, but also our recovery assistant who was passenger in the recovery vehicle. B) When Ms [redacted] determined that she was going to be unable to satisfy our client'srequirements in order to repatriate her vehicle, Ms [redacted] DEMANDED that the vehicle be returned to her residence for her to personally remove any remaining items. She was informed that the vehicle would not be removed from the Security Lotnor towed back to her home, at which time she complained that she had no alternate transportation to come and get the remaining items. She indicated that she was going to attempt to get our client to release the vehicle again and possibly find some alternate vehicle to make an appointment if the attempt for redemption failed. C) Ms [redacted] was given an appointment on January 6 to come to our facility to Collect anyfurther items she may desire, but cancelled that appointment citing that she did not have transportation to show up for that appointment. D) Ms [redacted] was rescheduled for a second appointment on January 9" and due tocircumstances beyond our control, we were unable to make that appointment, but voicemail message was left. E) The owner of our company personally went to our security lot on January 10" and removedthe remaining items that were not mechanically affixed to our clients property (items that would require tools to remove) and boxed them up. Such items included parking stickers from the windshield, an open box of Kleenex tissues, a snow brush/ice scraper, personal papers and twenty seven cents in loose change. In addition, Ms [redacted] license tags and tag frames were removed and secured in the cardboard box. On January 12", our Field Agent DELIVERED the box directly to Ms [redacted] at her front door. She opened the box and complained that her parking sticker, change, and some papers were missing. The Field Agent pointed out ALL of these items in her box. The change was in the bottom of the box, the papers were under the license plates and her parking sticker was stuck to the side of the Kleenex box. F) Two days later Ms [redacted] complained that there was a synthetic (plastic fuzzy fabric)imitation sheepskin sleeve that was fixed on the seat belt. She was informed by return callthat our company would not disassemble anything on or in the vehicle to include the seat belt bolts to remove such an item.Our client's vehicle was transported to the sales facility of their direction on January 18, 2015 vehicular redemption period often (10) days had long expired.It may be assumed that if ms [redacted] had  either preformed under the terms of the agreement she entered into with our client, we would not have been engaged by them; or; had Ms [redacted] been forthcoming as to the whereabouts of our clients property, it would not have taken from Dec 19th to Dec 30th to find the vehicle. Our company has bent over backwards to be professional and responsive to our requirements under the laws and guidelines established for this industry and went above and beyond minimum in regard to personal property ( Which we do not desire to be in possession of in the first place) 
In regard to third and fourth pages of your Jan 10 letter, which are forms to fill out for Revdex.com's request to establish a relationship with Mid-Atlantic, we respectfully now, as we have open solicitations from you in the past, decline. With your requirement to publicly disseminate all information gathered, our requirements are clearly at odds with one another. Both your and our missions are good, but clearly at cross-purposes. We work very hard to maintain the anonymity of our clients and their customers. We are bound by several federal laws which mandate such privacy. We are licensed, bonded and insured and have operated in the Northern Virginia and DC-metro area for some sixteen years. Our records indicate that this is the first correspondence from you indicating dissatisfaction, and this one, not even from our client/customer, a person with no basis to make such an allegation. Operating without your oversight for such a long period, one could reasonably assume that such a record with you would speak volumes, especially in regard to the type of service we provide to our clients.We would respectfully request that you desist from your statement that this complaint and this response be publicly posted on the internet. Based on Ms [redacted] lack of standing, untruthfulness of the allegations, and our absolute requirements under several federal laws to protect the privacy of our clients and their dealings, such dissemination on your part would be detrimental to the positive aspects of our business mission. We, in fact, work diligently to maintain goodwill with our clients, even though the circumstances under which we interact with Their customers is always less than optimum, and quite often less than Cordial. Should you decide otherwise, please be advised that both we, and Our liability carrier, intend to protect such confidentiality and privacy vigorously. We expect your response as to how you intend to proceed with this matter within the next few days.