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Mid-Atlantic Maid Service

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Mid-Atlantic Maid Service Reviews (10)

NOTE: This company operates under names: Mid-Atlantic Maid Serviceaka Maid Services, Incaka Maid Service of RichmondBefore you hire this company, please do a background check What I found most useful was their public court records As of April 2014, this cleaning company has sued individuals in a period of years In the last years alone they have sued times And these figures may be understated as I only searched in Henrico and Chesterfield, VA You can find these figures publicly on the Virginia General District Court website: (http://epwsgdp1.courts.state.va.us/gdcourts/captchaVerification.do?landing=land... First select "Chesterfield" or "Henrico" Then under "Civil Court" search by Name ("Mid Atlantic Maid" as well as "Maid Service")Don't forget to flip through pages as there are multiple My individual case was lost on account that I signed a contract that I could not get out of The contract offers no way out for the client even if you are not happy with the services, cleaners, owner, etc I also found the owner to be incredibly rude and unprofessional Should you need further explanation please feel free to contact me at: [redacted]

I am a new client*** was extremely nice in arranging scheduling for me He is honest, and has a very simple and easy to understand contract I negotiated times at a schedule convenient to me***, my new maid was extremely efficient, and cleaned my floors and bathrooms like my mother had me clean them when I was a young girl I am very pleased with both the company, its ethical practices concerning scheduling, billing, etc I am also very pleased with the level of cleaning of my home I would recommend this service for all those who have not tried a service before And the price is in line with other maid services in the area Great value

My very first experience with the owner was very pleasantHe has "the sell" down patI have used this service every other week for five monthsThe rotation of gals that do the cleaning means a new start each time (though it seems like it should be pretty straight forward)During this time I have had to request that someone come back twiceAnd a few other times the cleaning was simply okay and no call was made As I put it to the owner, I felt like a teenager was told they couldn't meet their friends until their chores were doneThat's the kind of cleaning I was gettingVery skimming of the surfaces, not moving items but simply sweeping a rag around stuff, whether its on the floor or the counter"Half ***", is what my mother would have called itI was about to call to have yet another cleaning redone, when I figured it was ridiculous to have go through this routineThere are so many good housecleaners out thereThe owner never asked why I was canceling his service, and was less than professionalAlso, be aware of their cancelation policydaysEven if there is a track record of poor performanceThey came one more time, and of course it was meh I opted to not even have them come for the last date and am simply sending them a check for services they're not even providingThat's how poor this business is

I am a new client. [redacted] was extremely nice in arranging scheduling for me. He is honest, and has a very simple and easy to understand contract. I negotiated times at a schedule convenient to me. [redacted], my new maid was extremely efficient, and cleaned my floors and bathrooms like my mother had me clean them when I was a young girl. I am very pleased with both the company, its ethical practices concerning scheduling, billing, etc. I am also very pleased with the level of cleaning of my home. I would recommend this service for all those who have not tried a service before. And the price is in line with other maid services in the area. Great value.

NOTE: This company operates under 3 names: Mid-Atlantic Maid Service... aka Maid Services, Inc... aka Maid Service of Richmond. Before you hire this company, please do a background check. What I found most useful was their public court records. As of April 2014, this cleaning company has sued 45 individuals in a period of 6 years. In the last 2.5 years alone they have sued 37 times. And these figures may be understated as I only searched in Henrico and Chesterfield, VA...
You can find these figures publicly on the Virginia General District Court website: (http://epwsgdp1.courts.state.va.us/gdcourts/captchaVerification.do?landing=land... First select "Chesterfield" or "Henrico". Then under "Civil Court" search by Name ("Mid Atlantic Maid" as well as "Maid Service"). Don't forget to flip through pages as there are multiple...
My individual case was lost on account that I signed a contract that I could not get out of. The contract offers no way out for the client even if you are not happy with the services, cleaners, owner, etc. I also found the owner to be incredibly rude and unprofessional. Should you need further explanation please feel free to contact me at: [redacted]

My very first experience with the owner was very pleasant. He has "the sell" down pat. I have used this service every other week for five months. The rotation of gals that do the cleaning means a new start each time (though it seems like it should be pretty straight forward). During this time I have had to request that someone come back twice. And a few other times the cleaning was simply okay and no call was made. As I put it to the owner, I felt like a teenager was told they couldn't meet their friends until their chores were done. That's the kind of cleaning I was getting. Very skimming of the surfaces, not moving items but simply sweeping a rag around stuff, whether its on the floor or the counter. "Half [redacted]", is what my mother would have called it. I was about to call to have yet another cleaning redone, when I figured it was ridiculous to have go through this routine. There are so many good housecleaners out there. The owner never asked why I was canceling his service, and was less than professional. Also, be aware of their cancelation policy. 30 days. Even if there is a track record of poor performance. They came one more time, and of course it was meh. I opted to not even have them come for the last date and am simply sending them a check for services they're not even providing. That's how poor this business is.

I too was deceived by the number of positive reviews on [redacted]. I have an exceptionally clean house and I decided to use Mid Atlantic because they are supposed to work from a list I provide. What I ask is just not difficult, I want normal cleaning done but I also want specific things done, for example cobwebs cleaned one visit and then baseboards cleaned the next visit so they are both done once each month (I have a biweekly contract). What I got was a surface cleaning, and I'm using that term loosely. The list I provided didn't even get read by the first or the second person who came to clean. The current employee used some of the list the first time she was here and has cleaned her way since. That cleaning in no way resembles the cleaning outlined on the Mid Atlantic website by the way. The employees are obviously not trained, there is no consistency whatsoever. There is no detail cleaning, what you get is very basic dusting, vacuuming of floors (even hardwood which just sends the dirt to the corners) swishing a mop about and wiping surfaces with a wet rag. What's my recourse? Talk to [redacted], the very abrasive owner. I have talked to [redacted], he sends someone else and we start the same process over again. The fact is I signed a contract for 10 cleanings and they can't be fired by me for the poor job they do. I have to pay them for whatever they choose to do, or not do in this case. And, since [redacted] requires 30 days notice of termination, or your contract AUTOMATICALLY renews (at a higher rate). Well, my fault, but I gave him only 29 days notice. I expect I'll be sued by [redacted] to pay for a service I do not want. I've checked Chesterfield County court records and he has no problem suing his "customers". [redacted], the owner, called me following my notice of nonrenewal, he offered to see if he could "sell my spot", I asked what that meant and apparently if someone calls and contracts for Wednesday mornings every two weeks before my contract is up, I can discontinue my service. He also said he would check with the "owner" (records say he is the only owner) and let me know if 29 days was good enough. Since he did not call back I sent him an email stating that I was not satisfied with the service and that October 17 would be my last service date. This is by far the worst cleaning service I have ever used.
[redacted]Email from [redacted], the owner of Mid-Atlantic, on October 31, 2012. "Just want you to know we will file suit 11-5-12 and let the judge decide. Good Luck to you and look forward to this meeting." (And yes, I was served yesterday.)

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