Mid-Atlantic Property Management

Date: Fri, Aug 4, 2017 at 5:40 PMSubject: Re: *** Complaint (***)To: *** <***@myRevdex.com.org>I'm a little concerned that someone could write a note like this without any supporting facts. Tenant's first statement, "My husband and I moved out of a property managed by Mid Atlantic Property Management in February of this year after ongoing issues with the property manager including falsely advertising features of the apartment and ultimately culminating in attempting to raise the rent in violation of the lease terms which led to us choosing not to renew and move out."Property Manager's answer. The ad from *** I posted. Not one thing in this ad is false, I would like to know what's false. PRICE REDUCED!-2 Bedroom, 1 Bath Condo-&&& ***, #*** &&& ***, Alexandria va ***Top Floor 2 Bedroom, 1 Bath Condo in fabulous location. Well-maintained unit includes newer Stainless Steel appliances, built in wine rack and granite counter tops. Pass-thru from kitchen to dinning room makes entertaining a breeze. Gleaming hardwood floors in living areas, wood burning fireplace, with mantel. Ceramic tile and soaking tub in bathroom. Built-in book cases add additional storage space in bedroom. Washer and Dryer in unit. 2 parking spaces, lot, 1 assigned spot. Water/Sewer included. Morning sun greets you when you wake. Warm & cozy, you'll love living here, welcome home! Five min walk to nearby charming Old Towne Alexandria, jogging/bike trails in your back yard. Eight mins to DC, ten to Pentagon, 5 to Crystal City.Want to see the video of this unit, follow the link Contact Dan, , Mid-Atlantic Property Management, office address, ***, Falls Church VA ***, or alt agent Jacquelyn . $50 per applicant, Sorry, no pets.As a Real Estate Agent, if I falsely advertise a unit, it's a simply matter to obtain a copy of the ad, send it to the Board of Realtors, and I'd no longer be a Realtor. I would ask for copies of letters from the tenant for on going issues. On 3/15/15, they asked for a disposal repair which was completed on 3/16/15.On 3/16/15 tenants asked if I knew if a stud was behind the wall of the fire place. I didn't know, and the tenant said they like to install a flat screen tv in the nook beside the fire place. I explained this would damage the wall, and we'd have to fix the wall and paint the wall at the end of the lease, which would be their cost. On 3/17/15 tenants acknowledged that they knew it was their responsibility to fix the wall.On 07/03/15, the tenant asked where the storage unit was. I've never heard of a storage unit at the property for this condo, and I told them so, and I asked the owner and he said no storage unit for the condo. Please note, in my ad, there is no reference to a storage unit or extra storage. 07/06/15, I called the community's property manager to confirm, and he told me there was no storage unit. On 1/7/16 the tenants asked to extend the lease, and the owner agreed to extend the lease without a rental increase. Please note, I don't mind showing the lease to a Revdex.com rep, but I prefer that the leases not be posted. The lease contains the owner's name, monies, the address of the property and private information. If the Revdex.com requests a copy of the lease, I will forward with the owner's permission. We use the Virginia Association of Realtors approved lease, knows as the VRLTA Lease Agreement, and that lease that is used throughout our area as a standard lease. If there were in fact ongoing problems, why would they have wanted to renew their lease?On 11/22/16, the Tenants asked for a dog, and she writes that she asked about a dog prior to signing a lease agreement. I wasn't the agent on the transaction and the MLS says Dogs case by case, I put together the MLS listing and can send a copy of this for the report. The Tenants' request for a dog was sent to the owner and the Owner declined the request for a pet in the unit. The Tenants continued to push for the dog, and all requests were sent to the Owner. The Owner cited excessive damage from a Tenant's dog in his rental unit in Florida, and he did not want to go through that again. I do not know if the Tenant asked about a dog prior to signing the lease. Their request came 1yr and 10 months into the lease, during which time the Owner had already had endured damage to one of his properties due to a pet. Tenant complaint. including falsely advertising features of the apartment and ultimately culminating in attempting to raise the rent in violation of the lease terms which led to us choosing not to renew and move out. When a lease is up for renewal, it is perfectly acceptable to offer a renewal with an increase in rent. There was no violation of the lease terms, and she cites no specific violation of the lease. The owner asked for $100 increase at the second renewal, as they had been in the unit for 2 years with no increase, and Owner's condo fees had increased significantly.I never violated the lease terms. Under Virginia law, when a new lease is signed, I can give notice to increase, which I did. What portion of the lease is she claiming was violated? I am concerned that a consumer is allowed to put something so vague in a complaint without stating what actual violation occurred. Again, I would be happy to share the leases with the Revdex.com but do not want them posted, but would value a comment as to what could be considered a violation of the lease terms to ask for more monthly rents on behalf of my client. The Tenants reference the final walk-through at which point we discussed likely deductions. Tenant states that afterward Mid Atlantic Property Management sent an estimate of the total costs and confirmed in writing that we would be billed for 1/3 of any paint costs as had been verbally agreed during the walkthrough. We did a final walk through, and we agreed that Mid-Atlantic Property Management would clean the house and the carpet as a Tenant deduction as the Tenants had not cleaned the home or had the carpets professionally cleaned per the lease agreement. Two walls in the master bedroom required painting, and the dining room wall upper half needed painting. A candle was burnt on the fire place mantle and the smoke damaged the paint and ceiling. This too had to be painted and was explained to and agreed upon by the Tenants. I see where I made a mistake by charging them 2/3 the costs of painting these areas. She made a mistake and forget what we talked about at the walk though. It was hard to determine the candle damage caused by the candle to the fire place wall and ceiling, so I had to come back the next day to see the damage. At the walk out, we talked about them paying 1/3 the costs of painting, she is correct in that point. The painting of the candle smoke, like a TV driven into the wall, is chargeable at full value as it's considered excessive damage, and not normal wear and tear. The Tenants were not charged for the entire ceiling paint job. The total paint job was $785.00 I charged her 2/3 the cost of the paint job, which was 523.28. The entire living room ceiling and the wall above the mantle due to the candle damage had to be repainted. The ceiling and mantle paint costs came to $225.00. What should of been charge the tenant for painting was $785.00 - $225.00 removing the ceiling mantle wall to figure the costs of painting the remaining walls is $560.00. $560.00 divided by 1/3 as the Tenant points out is $186.65. This is the paint costs for the dining room and bedroom painting. Adding back in the excessive damage from the candle, $225.00 + 186.65. = $411.65. This should of been the total deposit deduction for all painting. We deducted $491.25 from the tenants deposit for painting, but should of deducted $411.65 from their deposit. In an email dated 4/7/17, the Tenant acknowledged that I did send them a second check for an additional $150.00 for over charging them on the paint job. I thought this would end the matter as I had been more then fair. By overpaying them an additional $70.40, I felt the matter was settled. Tenants received a complete Deposit Disposition letter detailing all costs, and copies of all receipts for each deduction were included as well.It is frustrating that a consumer can unfairly accuse a business without cause. I appreciate your response in this matter.