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Mid-Carolina OB/GYN

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Mid-Carolina OB/GYN Reviews (3)

not clear payment at offices and reporting to collections agency visited office in Sept 2013 and when finished tried to pay-self pay-upon check out payment windows closed and no one there to help. bill received 10/1 for services due by 10/16-called 10/25 to reduce office visit-self pay-no answer-called 11/4 left yet another message,no return call, received collections letter 1/20/13 -but I had sent them money 12/23 still reported me-harassment from [redacted]-ignored as I was making my own payments-sent money 2/19 both checks cashed-meanwhile I have had no statement from them or anything. Today 3/14 called to request statement since they won't send one out-received a voice message-"to pay your bill please leave your FULL NAME/COMPLETE DATE OF BIRTH/full SS #/Credit card number/expiration date/security code and billing address! like I would leave all that personal info on an answering machine! are they nuts-and told them your nuts and to call me please-it's 120pm and still no call! so until they send me a statement showing my payments they will received no more money from me! they have poor business practice and need a lesson in customer service! Desired Settlementreduce the bill for self pay/do not report me to collections/ and send out a statement!Business Response Contact Name and Title: [redacted] MgrContact Phone: [redacted]Contact Email: [redacted]Patient was originally seen in office during the latter part of September,2013. First statement was generated to the patient home address listed on this complaint on October 1st in the amount of $172. Second visit occurred first part of October, second statement generated again to same address for both dates of service in amount of $303. After non payment on the account a in-house collection call was made to patient and message left on 11/12/13. At such time an in-house collection letter was also mailed requesting payment in full on the account. Phone call was received from the patient on 11/13 inquiring about the Self-pay discount. Patient was informed to qualify for the discount (based on the practice's policy) balance must be paid in full at time of service. On 11/14 Manager of billing department was asked to reach out to patient. I did so and spoke with the her answering questions regarding the policy. I, at such time, agreed to allow for the discount given in exchange for the balance to be paid in full at that time. Patient then stated she would "need to pay when I get paid in a week or so". I then explained to her the discount could not be offered in such a case. If she'd like to call back when she could pay the balance I'd be glad at said time to contact the practice manager to see if discount would be offered. I never received a call back; balance remained in full on the account. We received a single payment on the account in January, 2014 with a "sticky note" saying "Hello, I'm self pay not sure why I did not get a reduction for self-pay". I proceeded to contact the patient at the same phone number I'd reached her at before but was required to leave a message. I informed her this had previously been discussed with her by me in November. Payments on accounts do not qualify for self pay discounts. Due to no payment arrangements being set up by the patient with the in-house collection agent within the billing office the account was then forwarded to an outside collection agency. Please read the follow paragraph carefully for clarification purposes. When the complainant states "today 3/14 called to request statement since they wont send one out-received a voice message to pay your bill please leave your FULL NAME/COMPLETE DATE OF BIRTH/full SS#/Credit card number/expiration date/security code and billing address!" I read that to indicate a message was left for the patient by [redacted]. That is not what happened. This is an option the patient selected upon calling the billing office. Additionally, there is no request for social security number on this message. To be compliant with the practice policy there will not be any self pay discount allowed at this time. If patient has questions about what dates of service are involved, the collection agency can be of assistance.Thank you,[redacted]Central Billing Manager Consumer Response I contacted [redacted] about self pay and lower amount due-no luck-they have reported me to [redacted] Financial-whcih in turn has reported me to the credit bureau as deliquent-! BUT [redacted] has been accepting my payments-cashing the checks-but NOT reporting to [redacted] that I've paid anything! So [redacted] thinks I'm outstanding as of October! [redacted] has been double dipping-in order to to pay [redacted] for services- they have not been reporting my payments to them! Also on 3/17-today being 4/1 I called and asked [redacted] to send me a statement showing my payments and balance due-still waiting! so they are doing some udnerhand accounting practices here! Business Response After speaking with one of the providers within our practice it was suggested to offer Ms [redacted] a 40% discount on the outstanding balance that remained if she would agree to payment in full at time of phone call. At such time once the $109.890 was received I would contact the collection agency to inform them of payment in full on the account. I spoke with the patient on the phone Friday, May 2nd explaining to her after applying 40% discount balance would drop to $109.80. She stated to me that she didn't have the money on Friday and asked if she could pay it on Monday, the 5th. I was reluctant to agree but did. I asked that she call me back on Monday after she'd had time to move money around and gave her my direct extension. Monday, May 5th came and passed, no return call from Ms [redacted] has occurred.

Failure to refund pre-payment due to failure to correct coding issue to insurance and non-response to phone callsUsed Womens Health Alliance for birth of child on 7/12/2014 and visited Womens Health Alliance for all subsequent doctor appointments. When first visiting agreed to a pre-payment schedule of my annual deductible. Was told this would be refunded upon payment in full from Insurance. When bills were submitted to insurance, the office visits were coded incorrectly and denied. Insurance has attempted multiple times to send another [redacted] for re-coding and has not received a response. I have attempted multiple times to contact billing to correct issue without response. Have not received refund due to the incorrect coding. Have currently paid double annual deductible due to their error. Account number [redacted]Desired SettlementWant to receive contact from billing to correct the coding issue and resubmit to insurance to pay. Also want the refund of my pre-payment or an itemized receipt showing where the pre-payment went and why I am responsible for twice what the insurance has explained I am responsible. We have not received a resolution for five months and have attempted multiple times to correct with little to no response from the billing department. Have also received multiple contacts from my insurance company explaining they have not been able to receive a response as well.Business Response My office just received this Revdex.com notice from another[redacted] office. It seems identifying the correct office was an issue. The manager listed was incorrect and the office address listed was incorrect. As the manager of [redacted] Ob/Gyn, I was not aware of any issue with this patient until the Revdex.com notice was received. I have since spoken to the patient and she will be picking up her refund check tomorrow on 12-3-14. ($2063.20) The patient's original claim was filed incorrectly with an "office" place of service instead of a "hospital" place of service. That claim was corrected and then re-filed to [redacted]. Because of communication issues with our current[redacted] vendor, management company, [redacted] and my staff, the patient was not well informed. After re-filing the claim, we waited for a response from [redacted]. On November 19th and 26th, we received notice from [redacted] stating the claim had been processed for payment. We have not actually received that stated payment from [redacted]. Because the claim has not been paid, her account was not identified as needing to be processed for a refund. It was only because of the receipt of this letter that I decided to issue a refund today. We will continue to wait for the payment from [redacted]. I am hopeful this situation has been resolved and will not happen again. I truly apologize for the trouble this has caused and I am continuing to work with our[redacted] vendor and management company to ensure patient relations are not compromised now or in the future.

I have been a patient at Wilkerson OB since 2004. Sadly, Wilkerson has lost there wholesome care and and nuturing environment over the years that I loved so much upon becoming a patient. The Doctor staff is still very thorough and knowledgable. However, the offie staff, [redacted] in appointments in particular, is very rude and disrespectful. I have had a couple encounters with her and both have been undesirable.
Incident that stands out, on 6/16/15 I was expecting a call from the doctor from the day prior about when my labor will be induced. Understanding that this is a time sensitive matter, I called to confirm that my recently changed phone umber was on file with the staff. [redacted] didnt offer to confimr my info, she simlye transferred me to a voicemail after advising me that that person was out of office for the day, my question was why transfer me to someone who is known out of office for a situation that is time sensistive, I have to prepare my job for abscense and everything.
So I called back and advised. of the nature and her response in very condensending tone "well shes not her", I asked who else can I speak with, she immediately began to over talk me and advise that thats all she could do. I then asked her why is she so upset and rude everytime I call, she told me "that I was the only one that thinks that"...and she hung up the phone on me.
I am simply appauled to say the leaset that this type of behavir is acceptable at work. Had I not been in the last weeks of my pregnancy I would leave this practice in a heartbeat. However, I can assure you I will not be returing for any reason at all.","neg-1

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Description: Obgyn Physicians, Specialist Physicians, Physicians and Surgeons

Address: 4414 Lake Boone Trl STE 300, Raleigh, North Carolina, United States, 27607-7514

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