Mid Cities Handyman & Remodel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Providing an update on a community Facebook page does not constitute a second notice I did not attend the community meeting In the response the business owner said second statements are mailed When I contacted the business I was told they do send out past due statements See attachment This really is not about the money but about the poor business practices this company has I noticed the October payment after I reviewed my closing documents to write this complaint I am not the only homeowner dissatisfied with their company Upon reading the response I checked the Facebook page and see many comments about the poor service my neighbors have received with BlueSky I am gathering examples of these complaints an plan on contacting the developer of my community They need to be made aware of the service from the companies they are choosing to provide HOA services.Regards, [redacted]

Thank you for the letterI can appreciate Mr [redacted] position, no one is ever happy about receiving late fees, but Blue Sky does not have the ability to negotiate late and processing feesWe have to treat each owner the same throughout the communityThe CC&R's state the dues are due January 1st each year as do the invoicesThe Board grants a day window before declaring a late and processing fee for unpaid assessmentsPer the CC&R's the account may be turned over for collection, once the board declares the dues are lateA second notice did go out to the owners and it was also announced at the Spring meeting and on facebook within the community We have responded to Mr [redacted] each time he has contacted us and provided him informationWe can't forgo the fees, due to the fact someone overlooked the requirement to pay their annual assessments on time Mr [redacted] , references other comments on Facebook in his rebuttalThe site is an unofficial site used within the community for owners to communicate amongst themselvesWith more than homes in the community and still building, I am sure comments have been made about us on the siteThere is a facebook monitor and they contact us for specific information to correct any misinformation or a specific complaint that arises, so it can be addressedOur major role within the community is educating the owners of the requirements set forth by the CC&R's Please let me know, if I can be of further assistance Sincerely, Clyde ***BSCM, LLCSouth Emerson Avenue, STEB228Indianapolis, IN 46237317-888-P866-251-Fcd***@indybluesky.com

At the direction of the Board of Directors,we invoice and mail the annual dues via First Class mail with the USPSThe invoice is deemed late,if not postmarked by January 31stWe then audit the files and generate an aging report which is presented to the Board of Directors for approval for further
actionUpon their direction, we issue late and processing fees and a second notice to the ownerIf they do not respond or pay within days, we generate another aging report and present it to the Board of Directors for further actionAt this time, an Affidavit of Debt is produced, signed off by an Officer of the Board and the account is turned over to legal to pursue the collectionsThis generally takes us to the May /June timeframe
The Board may send the account in arrears to collections at anytime after the required due date is elapsed
In addition to the above, This year the non-payments were discussed in generality (no names or addresses were released) at the Spring meeting, plus a reminder was posted on the community Facebook page
One thing the owner failed to input in the letter regarding his phone call was he thought they had paid a for full year of annual dues at his closing in October
The above process is the same used for all of our communities at the direction of each Board of DirectorsIf I can be of further assistance, please contact me
If I can be of further assistance, please contact
Best regards,
Clyde ***BSCM, LLCSouth Emerson Avenue, STEB228Indianapolis, IN 46237317-888-P866-251-Fcd***@indybluesky.com

Ms ***, Thank you for forwarding this to our attentionAll management companies take their direction from the Board of Directors and we must abide by the written CC&R's for the community, local laws and the direction from the Attorney General on handling violations or complaints I
will forward you the communications from us to him, when he has written to usPrior to this date, his last communication of October of of which it was promptly responded with an answer As for his annual dues, they have not increased in years nowThe increase was for the additional costs of the pool being installed in the communityPrior to that they were being charged below the required level depicted in the CC&R"s As for communications, we hold bi-annual community meetings mail out notifications to the communityWe have held these for over years now As for his timeline for communicating - we have the 10/26/and multiple emails on 1/04/We did not receive an email in July as noted on his complaintI asked him to forward the July communications with header, so we could look into why it wasn't received. I will forward the emails to you, so that you can see the response intervals to his questions Should you have any questions, please contact me Sincerely, Clyde E*** BSCM, LLC South Emerson Avenue, STEBIndianapolis, IN 317-888-P 866-251-F cde***@indybluesky.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As typical I am confused by BlueSky’s response on a fewpoints:1.      They state announcements of dues on facebookthen state facebook as unofficial. - Contradictory2.    In a prior e-mail exchange with BlueSky theynoted they do not send out 2nd notices (this e-mail was attached tomy prior response) and here they state they do send them out. - Contradictory3.      I paid the attorney the first business daypossible after receiving the letter.  I did not in any way “overlook the requirement to pay”.  BlueSky has terrible business practices anddid not notify/follow up with me that I needed to pay.This truly is not about the money.  I don’t really care if I get anything back ornot.  I have informed many of my neighbors and have contacted Republic (the developer) to ensure they are awareof how this has been handled by BlueSky. As long as a negative review is posted online I will consider thismatter closed.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Providing an update on a community Facebook page does not constitute a second notice.  I did not attend the community meeting.  In the response the business owner said second statements are mailed.  When I contacted the business I was told they do send out past due statements.   See attachment.  This really is not about the money but about the poor business practices this company has.  I noticed the October payment after I reviewed my closing documents to write this complaint.  I am not the only homeowner dissatisfied with their company.  Upon reading the response I checked the Facebook page and see many comments about the poor service my neighbors have received with BlueSky.  I am gathering examples of these complaints an plan on contacting the developer of my community.  They need to be made aware of the service from the companies they are choosing to provide HOA services.Regards,[redacted]

Thank you for the letter. I can appreciate Mr. [redacted] position, no one is ever happy about receiving late fees, but Blue Sky does not have the ability to negotiate late and processing fees. We have to treat each owner the same throughout the community. The CC&R's state the dues are due January 1st each year as do the invoices. The Board grants a 30 day window before declaring a late and processing fee for unpaid assessments. Per the CC&R's the account may be turned over for collection, once the board declares the dues are late. A second notice did go out to the owners and it was also announced at the Spring meeting and on facebook within the community. 
 
We have responded to Mr. [redacted] each time he has contacted us and provided him information. We can't forgo the fees, due to the fact someone overlooked the requirement to pay their annual assessments on time.
 
Mr [redacted], references other comments on Facebook in his rebuttal. The site is an unofficial site used within the community for owners to communicate amongst themselves. With more than 400 homes in the community and still building, I am sure comments have been made about us on the site. There is a facebook monitor and they contact us for specific information to correct any misinformation or a specific complaint that arises, so it can be addressed. Our major role within the community is educating the owners of the requirements set forth by the CC&R's.
 
Please let me know, if I can be of further assistance.
Sincerely,
 
Clyde [redacted]BSCM, LLC7915 South Emerson Avenue, STE. B228Indianapolis, IN 46237317-888-7450 P866-251-8387 Fcd[redacted]@indybluesky.com