Mid-City Gym Inc.

Review: Mid City Gym processed a full year membership without my authorization. The charged my account and they are refusing to reverse the charges. I have notified the bank and I was given a temporary credit; however, the owner and management at Mid City Gym refused to renew my membership on a month-by-month basis. I have never paid my gym membership in full due to bad experiences. After numerous attempts to resolve this issue, the gym ownership and management are not returning calls and e-mails. I have gone in person to talk to the owner but I haven't been successful resolving this issue. Additionally, I haven't signed any renewal this year. However, the owner sent me a document via e-mail charging me $399.00 for the full year when the membership is $299.00. I did not sign the agreement; however, the owner wrote "SOF" Signature on File (from previous year), which is not a fair practice because I was not given the opportunity to review the document in order to agree with the terms and conditions. I asked for the document numerous times, but "It was not available." Then after a week complaining about it, the owner sent me a contract via e-mail. I was not contacted in person.Desired Settlement: At this time, I am very disappointed and unhappy with the treatment I am getting from Mid City Gym. I have been a member for the past 4 years without any issues. The lack of professionalism and customer service are obligating me to file this complaint. I do not wish to continue my membership at a place where customers are not respected.

Business

Response:

DEAR MEDIATOR:

MID CITY GYM HAS REFUNDED THE AMOUT THAT WAS INITIALLY CHARGED TO [redacted]. WE REFUNDED HIM ON MONDAY 8/**/13. MID CITY GYM CONTACTED [redacted] ON 8/** UPON GETTING THIS LETTER FROM THE Revdex.com AND HE WAS INFORMED THAT HE WAS REFUNDED ON MONDAY 8/**. HE THEN STATED HE WOULD CALL THE Revdex.com AND NOTIFY YOU THAT THIS MATTER HAS BEEN SETTLED.

THANK YOU MID CITY GYM MANAGER