Initial Business Response /* (1000, 5, 2014/10/16) */
I sincerely apologizeThat should not be happeningHowever, we maintain a digital record of customer contacts and we only show that you were called twice
Once on 9/and a second time on 9/when you told us you decided on a HondaI have
copied and pasted a copy of our internal files
You marked as a Lost Lead on 9/
Nevertheless, if this continues...next time get the persons name and phone number so that I can handle it personally
Feel free to email me at ***@***.com
Thank You,
*** ***
President
This lead is currently marked lostTo reactivate this lead for this customer click hereYou can alternately create a new lead by clicking the new lead icon on the toolbar above
View Picture
Status:
Status Not Set Configure Status List
Lead Info
Status: Lost
Sales Rep: *** ***
BD Agent: *** ***
Manager: *** ***
Created: 9/20/XX XX:XXa (26d)
Source: Dealers WebSite (Walk-in)
Contacted: Yes (0:00)
Vehicle Info
Subaru Forester 2.5i Limited (New)
AWD SUV (Door)
Stock #:SU
JF2SJAHC2FHXXXXXX
2.5L cyls
CVT (Continuously Variable)
Odom:
Color: Dark Gray Metallic
Mfr code: FFI
Location: Mid City Subaru
Protection Package #2, Int& ExtAuto Dim Mirror w/Approach Lighting, Auto Dim Mirror w/Compass * Homelink, Luggage Compartment Cover, Splash Guard Kit, Rear Bumper Cover, Rear Seat Back Protector, All Weather Floor Mats, Seat Back Cargo Net
Warning: This vehicle is no longer in your active inventory
Vehicle(s) of Interest
Click to add additional vehicles of interest
TraInfo
Toyota Prius
40,miles - CVT (Continuously Variable)
$8,value
Buyer and Co-buyer Information:
Buyer
*** ***
Alt: (XXX) XXX-XXXX
W Belmont Ave Apt
Chicago, IL XXXXX
Co-buyer
(none entered)
Notes & History
Click to View 9/29/XX XX:XXa Outbound phone call (Contacted)
By: Christopher Thomas
purchased a Honda
Click to View 9/29/XX XX:XXa Lost Lead
By: Christopher Thomas
purchased a Honda because they gave them more for their trade
Click to View 9/25/XX X:XXp Outbound phone call (Contacted)
By: Christopher Thomas
they purchased a Honda Honda was able to give them 10k for their prius
Click to View 9/23/XX X:XXp Lead Log
By: System
BD Agent Changed From (None) to Dana Wiora
9/20/XX XX:XXa Showroom Visit
By: Christopher Thomas
Showroom visit started at 9/20/XX XX:XXa lasting hours
Walkaround Demo - Test Drive Desking
Manager Turnover: *** ***
Edit Visit
Click to View 9/20/XX XX:XXa
By: Christopher Thomas
looking to trade in prius for forester
Initial Consumer Rebuttal /* (3000, 8, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from the dealership as late as 10/at 5:12pmAt this time I blocked the caller, on my endI also received two phone calls on 10/@ 2:52pm, 10/@ 3:and 7:06pm and 10/@ 3:26pmFrom your information above, it looks as though none of these calls were recorded in your call log
Final Business Response /* (4000, 10, 2014/10/22) */
I personally removed your number from our system
I ask that if you get a call, find out the persons name and the number they are calling from
Initial Business Response /* (1000, 5, 2014/10/16) */
I sincerely apologizeThat should not be happeningHowever, we maintain a digital record of customer contacts and we only show that you were called twice
Once on 9/and a second time on 9/when you told us you decided on a HondaI have
copied and pasted a copy of our internal files
You marked as a Lost Lead on 9/
Nevertheless, if this continues...next time get the persons name and phone number so that I can handle it personally
Feel free to email me at ***@***.com
Thank You,
*** ***
President
This lead is currently marked lostTo reactivate this lead for this customer click hereYou can alternately create a new lead by clicking the new lead icon on the toolbar above
View Picture
Status:
Status Not Set Configure Status List
Lead Info
Status: Lost
Sales Rep: *** ***
BD Agent: *** ***
Manager: *** ***
Created: 9/20/XX XX:XXa (26d)
Source: Dealers WebSite (Walk-in)
Contacted: Yes (0:00)
Vehicle Info
Subaru Forester 2.5i Limited (New)
AWD SUV (Door)
Stock #:SU
JF2SJAHC2FHXXXXXX
2.5L cyls
CVT (Continuously Variable)
Odom:
Color: Dark Gray Metallic
Mfr code: FFI
Location: Mid City Subaru
Protection Package #2, Int& ExtAuto Dim Mirror w/Approach Lighting, Auto Dim Mirror w/Compass * Homelink, Luggage Compartment Cover, Splash Guard Kit, Rear Bumper Cover, Rear Seat Back Protector, All Weather Floor Mats, Seat Back Cargo Net
Warning: This vehicle is no longer in your active inventory
Vehicle(s) of Interest
Click to add additional vehicles of interest
TraInfo
Toyota Prius
40,miles - CVT (Continuously Variable)
$8,value
Buyer and Co-buyer Information:
Buyer
*** ***
Alt: (XXX) XXX-XXXX
W Belmont Ave Apt
Chicago, IL XXXXX
Co-buyer
(none entered)
Notes & History
Click to View 9/29/XX XX:XXa Outbound phone call (Contacted)
By: Christopher Thomas
purchased a Honda
Click to View 9/29/XX XX:XXa Lost Lead
By: Christopher Thomas
purchased a Honda because they gave them more for their trade
Click to View 9/25/XX X:XXp Outbound phone call (Contacted)
By: Christopher Thomas
they purchased a Honda Honda was able to give them 10k for their prius
Click to View 9/23/XX X:XXp Lead Log
By: System
BD Agent Changed From (None) to Dana Wiora
9/20/XX XX:XXa Showroom Visit
By: Christopher Thomas
Showroom visit started at 9/20/XX XX:XXa lasting hours
Walkaround Demo - Test Drive Desking
Manager Turnover: *** ***
Edit Visit
Click to View 9/20/XX XX:XXa
By: Christopher Thomas
looking to trade in prius for forester
Initial Consumer Rebuttal /* (3000, 8, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from the dealership as late as 10/at 5:12pmAt this time I blocked the caller, on my endI also received two phone calls on 10/@ 2:52pm, 10/@ 3:and 7:06pm and 10/@ 3:26pmFrom your information above, it looks as though none of these calls were recorded in your call log
Final Business Response /* (4000, 10, 2014/10/22) */
I personally removed your number from our system
I ask that if you get a call, find out the persons name and the number they are calling from