A new Subaru was purchased in January from mid city Subaru in Chicago, ilthe vehicle thru a private loan and utilized no financing thru the companyThe interest rate was a collateral loan at 2.09% You're company was instructed to send the title to the loan agencyThis is not abpracticeIn my experience with vehicle purchasing, the company has always sent the title to the loan agencyYour company failed to do this, even after several email correspondence discussing this Due to the bank not receiving the title until October 2014, ten months after purchasing, the bank changed the loan to non-collateral for several months, which increased the interest rate to 13.75%, until the title was received There was no compensation for this, and a comment was received from your company stating that the increase of interest is "part of doing business"I feel this is incorrect, as I've said earlier, it is generally the dealership who sends titles to loan agencies Also purchased was a resist-all packageWe were hesitant upon purchasing this due to not living in the Chicago area, therefore it would be difficult to install it, however, your sales team assured us it would not be an issue to install it on a SaturdayThis was scheduled, we came to the appointment and was informed the tech who does this does not actually work Saturdays, only Monday-Friday during regular busyness hoursThis is not possible for us to do, living in IowaHe made a trip to Chicago (about miles) for a scheduled appointment and was turned awayWe requesting money back from this package, as it was never installed There are several email correspondence regarding these issues, as well as phone callsCalls were made multiple times since the last email (not responded to) which was sent in March I have phone records to show each attempt at calling your companyWhat is always said is the person needs to speak to a manager and will call back...the return call is never made Poor customer serviceNo replies to calls/emailsSome of the replies we did receive were rude
Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Contact Name and Title: Rick ***, Finance Direc Contact Phone: [redacted] Contact Email: [redacted] To Revdex.com complaint resolution: The purchase and financing of the warranty was between customer and BuncoThe customer has not provided us with paperwork showing she paid for this warranty and we haven't received any payments from Bunco This transaction is just like a customer purchasing a vehicle from a dealership and financing the purchase with a bankIf the customer has questions about the product agreement it's between the customer and the bank The customer defaulted on the agreement with Bunco and therefore the warranty was cancelledThe customer has been asked several times to provide proof of payment so we can help resolve this issueTo date the customer has been unwilling to provide any documents that have been requested If the customer can provide documentation that the warranty has been paid we will be more than happy to resolve this
I purchased my first car from this dealership days ago, and they have ruined my car buying experience for the rest of my lifeminutes after purchasing a Subaru from them, the clutch went out, and I was stuck on the side of the highway for hours waiting for a flatbed, which cost $to bring back to the dealershipAfter leaving several voicemails with my name, number, and a description of the situation, I have yet to hear from anybody at the facilityThe people I have heard from, however, were the workers at the desks answering the calls, who hung up on me times yesterday when I would ask to speak to anybody of higher authorityNow days later, and I have yet to actually enjoy the car that I had purchasedIf you're in the market for a Subaru, SAVE YOUR TIME, MONEY, AND STRESS and GO TO ANOTHER DEALERI would never wish this situation on anybody, let alone a college student purchasing his first car
Initial Business Response /* (1000, 8, 2015/05/13) */
Contact Name and Title: *** *** Finance Direct
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
To Revdex.com Resolution Department:
I met with the customer on or about April 13, to address the
customer's two requests
The customer requested;
1) $2,for warranties purchased on the Subaru be refunded
2) $1,due the customer from cancelling warranties on the Subaru be refunded to customer instead of being applied as a down payment on the purchase of the Subaru
The outcome of our meeting was to resolve both requests by cancelling the warranties and refunding the money as the customer requested
On April 13, I initiated the refund processI explained to the customer that the $2,refund would be sent to the lienholder ** *** *** Bank thereby reducing the loan balanceThis process takes six to eight weeks before the refund would appear as a credit on his loan account
The $1,refund would be mailed to the customer once the lienholder released the funds to the dealership and this process usually takes six to eight weeks to completeThe customer will be receiving the $1,no later than the week of May 18,
The customer indicated that he understood that the refunds would be processed and that it takes six to eight weeks to completeI also re-contracted the customer's vehicle purchase transaction in order to lower his monthly paymentThe customer stated he is pleased with the result
The process of cancelling warranties and refunding money is well established and per dealership policy is adhered to for each customer that requests a refund for cancelling a warranty
I am personally handling this customer's resolution and will verify the refunds are received as promised
Please feel free to contact me directly with questions or for additional information
Regards,
*** ***
Finance Director
Mid City Subaru
Phone: XXX-XXX-XXXX
Email: ***@***.com
Initial Business Response /* (1000, 5, 2014/10/16) */
I sincerely apologizeThat should not be happeningHowever, we maintain a digital record of customer contacts and we only show that you were called twice
Once on 9/and a second time on 9/when you told us you decided on a Honda
I have copied and pasted a copy of our internal files
You marked as a Lost Lead on 9/
Nevertheless, if this continues...next time get the persons name and phone number so that I can handle it personally
Feel free to email me at ***@***.com
Thank You,
*** ***
President
This lead is currently marked lostTo reactivate this lead for this customer click hereYou can alternately create a new lead by clicking the new lead icon on the toolbar above
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Status:
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Lead Info
Status: Lost
Sales Rep: *** ***
BD Agent: *** ***
Manager: *** ***
Created: 9/20/XX XX:XXa (26d)
Source: Dealers WebSite (Walk-in)
Contacted: Yes (0:00)
Vehicle Info
Subaru Forester 2.5i Limited (New)
AWD SUV (Door)
Stock #:SU
JF2SJAHC2FHXXXXXX
2.5L cyls
CVT (Continuously Variable)
Odom:
Color: Dark Gray Metallic
Mfr code: FFI
Location: Mid City Subaru
Protection Package #2, Int& ExtAuto Dim Mirror w/Approach Lighting, Auto Dim Mirror w/Compass * Homelink, Luggage Compartment Cover, Splash Guard Kit, Rear Bumper Cover, Rear Seat Back Protector, All Weather Floor Mats, Seat Back Cargo Net
Warning: This vehicle is no longer in your active inventory
Vehicle(s) of Interest
Click to add additional vehicles of interest
TraInfo
Toyota Prius
40,miles - CVT (Continuously Variable)
$8,value
Buyer and Co-buyer Information:
Buyer
*** ***
Alt: (XXX) XXX-XXXX
W Belmont Ave Apt
Chicago, IL XXXXX
Co-buyer
(none entered)
Notes & History
Click to View 9/29/XX XX:XXa Outbound phone call (Contacted)
By: Christopher Thomas
purchased a Honda
Click to View 9/29/XX XX:XXa Lost Lead
By: Christopher Thomas
purchased a Honda because they gave them more for their trade
Click to View 9/25/XX X:XXp Outbound phone call (Contacted)
By: Christopher Thomas
they purchased a Honda Honda was able to give them 10k for their prius
Click to View 9/23/XX X:XXp Lead Log
By: System
BD Agent Changed From (None) to Dana Wiora
9/20/XX XX:XXa Showroom Visit
By: Christopher Thomas
Showroom visit started at 9/20/XX XX:XXa lasting hours
Walkaround Demo - Test Drive Desking
Manager Turnover: *** ***
Edit Visit
Click to View 9/20/XX XX:XXa
By: Christopher Thomas
looking to trade in prius for forester
Initial Consumer Rebuttal /* (3000, 8, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from the dealership as late as 10/at 5:12pmAt this time I blocked the caller, on my endI also received two phone calls on 10/@ 2:52pm, 10/@ 3:and 7:06pm and 10/@ 3:26pmFrom your information above, it looks as though none of these calls were recorded in your call log
Final Business Response /* (4000, 10, 2014/10/22) */
I personally removed your number from our system
I ask that if you get a call, find out the persons name and the number they are calling from
On 04/27/2016 we received Nathan [redacted] Revdex.com complaint. As soon as complaint was received, action was taken immediately to get this situated resolved.
Mid City Subaru cancelled contract on 03/28/2016 and check for reimbursement was issued to James [redacted] in the amount...
of $756.40 on 04/29/2016. Check will be FedEx with tracking# on 05/06/2016 with signature required @ time of delivery.
Very sorry for the inconvenience we may have caused our customer.
If anything else is needed on my end, please advise!
Thanks,
Joseph [redacted]
A new Subaru was purchased in January 2014 from mid city Subaru in Chicago, il. the vehicle thru a private loan and utilized no financing thru the company. The interest rate was a collateral loan at 2.09%.
You're company was instructed to send the title to the loan agency. This is not abnormal practice. In my experience with vehicle purchasing, the company has always sent the title to the loan agency. Your company failed to do this, even after several email correspondence discussing this.
Due to the bank not receiving the title until October 2014, ten months after purchasing, the bank changed the loan to non-collateral for several months, which increased the interest rate to 13.75%, until the title was received.
There was no compensation for this, and a comment was received from your company stating that the increase of interest is "part of doing business". I feel this is incorrect, as I've said earlier, it is generally the dealership who sends titles to loan agencies.
Also purchased was a resist-all package. We were hesitant upon purchasing this due to not living in the Chicago area, therefore it would be difficult to install it, however, your sales team assured us it would not be an issue to install it on a Saturday. This was scheduled, we came to the appointment and was informed the tech who does this does not actually work Saturdays, only Monday-Friday during regular busyness hours. This is not possible for us to do, living in Iowa. He made a trip to Chicago (about 225 miles) for a scheduled appointment and was turned away. We requesting money back from this package, as it was never installed.
There are several email correspondence regarding these issues, as well as phone calls. Calls were made multiple times since the last email (not responded to) which was sent in March 2015. I have phone records to show each attempt at calling your company. What is always said is the person needs to speak to a manager and will call back...the return call is never made.
Poor customer service. No replies to calls/emails. Some of the replies we did receive were rude.
I purchased my first car from this dealership 3 days ago, and they have ruined my car buying experience for the rest of my life. 15 minutes after purchasing a 2012 Subaru from them, the clutch went out, and I was stuck on the side of the highway for 2 hours waiting for a flatbed, which cost $75 to bring back to the dealership. After leaving several voicemails with my name, number, and a description of the situation, I have yet to hear from anybody at the facility. The people I have heard from, however, were the workers at the desks answering the calls, who hung up on me 4 times yesterday when I would ask to speak to anybody of higher authority. Now 3 days later, and I have yet to actually enjoy the car that I had purchased. If you're in the market for a Subaru, SAVE YOUR TIME, MONEY, AND STRESS and GO TO ANOTHER DEALER. I would never wish this situation on anybody, let alone a college student purchasing his first car.
Initial Business Response /* (1000, 5, 2015/07/03) */
Contact Name and Title: Rick [redacted], Finance Direc
Contact Phone: [redacted]
Contact Email: [redacted]
To Revdex.com complaint resolution:
The purchase and financing of the warranty was between customer and...
Bunco. The customer has not provided us with paperwork showing she paid for this warranty and we haven't received any payments from Bunco.
This transaction is just like a customer purchasing a vehicle from a dealership and financing the purchase with a bank. If the customer has questions about the product agreement it's between the customer and the bank.
The customer defaulted on the agreement with Bunco and therefore the warranty was cancelled. The customer has been asked several times to provide proof of payment so we can help resolve this issue. To date the customer has been unwilling to provide any documents that have been requested.
If the customer can provide documentation that the warranty has been paid we will be more than happy to resolve this.
I had a very pleasant experience at Mid-City Subaru this past weekend. The greeters were friendly and efficient and the two men sho helped me, either by email or in showing the car I was interested in, we're professional and helpful. Thank you Jorge and Shane. I also had a follow-up email from Jorge.
Initial Business Response /* (1000, 5, 2014/02/19) */
After looking at the file, it appears that Ms [redacted] purchased an incoming Silver Cross Trek.
Shortly thereafter, Ms [redacted] told us she changed her mind about the color and wanted a grey vehicle.
When we discovered that we would have to...
purchase the vehicle from another dealer and the install a remote starter on her behalf...her $500 deposit would be non refundable.
The sales manager has Ms [redacted] agree and sign that it would be a non refundable deposit.
We purchased the vehicle, install the starter and contacted Ms [redacted].
We were then told that she had found the vehicle elsewhere at a lower price.
Please let us know if these facts are not accurate, and while we should have to absorb the cost of the remote starter.
I will be happy to come up with a reasonable resolution.
Final Consumer Response /* (3000, 7, 2014/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've made repeated requests to view what they say is an agreement signed by me that states the deposit was nonrefundable. If the have a "file" it should be easy to produce the document. There are many inaccuracies, so I would not call the statements/reply fact. I did not "purchase" a Silver CrossTrek. I did change my mind on the color I was interested in purchasing. I was not informed nor did I agree that it (grey) was coming from another dealership and then they would install remote starter so my deposit was non refundable. I was told there would be a shipment of numerous colors scheduled to arrive. I even got a call one morning stating the shipment has arrived. Then later the same day a call stating it was not on that shipment. So based on that I would question the "fact" they "purchased" the vehicle from another dealership. I did inform the dealership I found it for a lower price at other dealerships but it was in order to encourage negotiations at Mid-City Subaru. I expressed to the manager my indecision on making the purchase and made numerous request for my deposit, which is why I do not understand the dealership prematurely installing
the remote starter on a vehicle. Then refusing to return my deposit. While I can understand they dealership's desire to have a vehicle ready for me to purchase, I cannot be responsible for the fact they took the liberty to install a remote starter before a purchase has even been made.
Final Business Response /* (4000, 9, 2014/02/24) */
I have attached the signed document that states deposit not refundable.
Let me know if it does not come through.
If so , what number can I fax it to...or what email can I send it as a PDF
A new Subaru was purchased in January from mid city Subaru in Chicago, ilthe vehicle thru a private loan and utilized no financing thru the companyThe interest rate was a collateral loan at 2.09% You're company was instructed to send the title to the loan agencyThis is not abpracticeIn my experience with vehicle purchasing, the company has always sent the title to the loan agencyYour company failed to do this, even after several email correspondence discussing this Due to the bank not receiving the title until October 2014, ten months after purchasing, the bank changed the loan to non-collateral for several months, which increased the interest rate to 13.75%, until the title was received There was no compensation for this, and a comment was received from your company stating that the increase of interest is "part of doing business"I feel this is incorrect, as I've said earlier, it is generally the dealership who sends titles to loan agencies Also purchased was a resist-all packageWe were hesitant upon purchasing this due to not living in the Chicago area, therefore it would be difficult to install it, however, your sales team assured us it would not be an issue to install it on a SaturdayThis was scheduled, we came to the appointment and was informed the tech who does this does not actually work Saturdays, only Monday-Friday during regular busyness hoursThis is not possible for us to do, living in IowaHe made a trip to Chicago (about miles) for a scheduled appointment and was turned awayWe requesting money back from this package, as it was never installed There are several email correspondence regarding these issues, as well as phone callsCalls were made multiple times since the last email (not responded to) which was sent in March I have phone records to show each attempt at calling your companyWhat is always said is the person needs to speak to a manager and will call back...the return call is never made Poor customer serviceNo replies to calls/emailsSome of the replies we did receive were rude
Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Contact Name and Title: Rick ***, Finance Direc Contact Phone: [redacted] Contact Email: [redacted] To Revdex.com complaint resolution: The purchase and financing of the warranty was between customer and BuncoThe customer has not provided us with paperwork showing she paid for this warranty and we haven't received any payments from Bunco This transaction is just like a customer purchasing a vehicle from a dealership and financing the purchase with a bankIf the customer has questions about the product agreement it's between the customer and the bank The customer defaulted on the agreement with Bunco and therefore the warranty was cancelledThe customer has been asked several times to provide proof of payment so we can help resolve this issueTo date the customer has been unwilling to provide any documents that have been requested If the customer can provide documentation that the warranty has been paid we will be more than happy to resolve this
I purchased my first car from this dealership days ago, and they have ruined my car buying experience for the rest of my lifeminutes after purchasing a Subaru from them, the clutch went out, and I was stuck on the side of the highway for hours waiting for a flatbed, which cost $to bring back to the dealershipAfter leaving several voicemails with my name, number, and a description of the situation, I have yet to hear from anybody at the facilityThe people I have heard from, however, were the workers at the desks answering the calls, who hung up on me times yesterday when I would ask to speak to anybody of higher authorityNow days later, and I have yet to actually enjoy the car that I had purchasedIf you're in the market for a Subaru, SAVE YOUR TIME, MONEY, AND STRESS and GO TO ANOTHER DEALERI would never wish this situation on anybody, let alone a college student purchasing his first car
Initial Business Response /* (1000, 8, 2015/05/13) */
Contact Name and Title: *** *** Finance Direct
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
To Revdex.com Resolution Department:
I met with the customer on or about April 13, to address the
customer's two requests
The customer requested;
1) $2,for warranties purchased on the Subaru be refunded
2) $1,due the customer from cancelling warranties on the Subaru be refunded to customer instead of being applied as a down payment on the purchase of the Subaru
The outcome of our meeting was to resolve both requests by cancelling the warranties and refunding the money as the customer requested
On April 13, I initiated the refund processI explained to the customer that the $2,refund would be sent to the lienholder ** *** *** Bank thereby reducing the loan balanceThis process takes six to eight weeks before the refund would appear as a credit on his loan account
The $1,refund would be mailed to the customer once the lienholder released the funds to the dealership and this process usually takes six to eight weeks to completeThe customer will be receiving the $1,no later than the week of May 18,
The customer indicated that he understood that the refunds would be processed and that it takes six to eight weeks to completeI also re-contracted the customer's vehicle purchase transaction in order to lower his monthly paymentThe customer stated he is pleased with the result
The process of cancelling warranties and refunding money is well established and per dealership policy is adhered to for each customer that requests a refund for cancelling a warranty
I am personally handling this customer's resolution and will verify the refunds are received as promised
Please feel free to contact me directly with questions or for additional information
Regards,
*** ***
Finance Director
Mid City Subaru
Phone: XXX-XXX-XXXX
Email: ***@***.com
Initial Business Response /* (1000, 5, 2014/10/16) */
I sincerely apologizeThat should not be happeningHowever, we maintain a digital record of customer contacts and we only show that you were called twice
Once on 9/and a second time on 9/when you told us you decided on a Honda
I have copied and pasted a copy of our internal files
You marked as a Lost Lead on 9/
Nevertheless, if this continues...next time get the persons name and phone number so that I can handle it personally
Feel free to email me at ***@***.com
Thank You,
*** ***
President
This lead is currently marked lostTo reactivate this lead for this customer click hereYou can alternately create a new lead by clicking the new lead icon on the toolbar above
View Picture
Status:
Status Not Set Configure Status List
Lead Info
Status: Lost
Sales Rep: *** ***
BD Agent: *** ***
Manager: *** ***
Created: 9/20/XX XX:XXa (26d)
Source: Dealers WebSite (Walk-in)
Contacted: Yes (0:00)
Vehicle Info
Subaru Forester 2.5i Limited (New)
AWD SUV (Door)
Stock #:SU
JF2SJAHC2FHXXXXXX
2.5L cyls
CVT (Continuously Variable)
Odom:
Color: Dark Gray Metallic
Mfr code: FFI
Location: Mid City Subaru
Protection Package #2, Int& ExtAuto Dim Mirror w/Approach Lighting, Auto Dim Mirror w/Compass * Homelink, Luggage Compartment Cover, Splash Guard Kit, Rear Bumper Cover, Rear Seat Back Protector, All Weather Floor Mats, Seat Back Cargo Net
Warning: This vehicle is no longer in your active inventory
Vehicle(s) of Interest
Click to add additional vehicles of interest
TraInfo
Toyota Prius
40,miles - CVT (Continuously Variable)
$8,value
Buyer and Co-buyer Information:
Buyer
*** ***
Alt: (XXX) XXX-XXXX
W Belmont Ave Apt
Chicago, IL XXXXX
Co-buyer
(none entered)
Notes & History
Click to View 9/29/XX XX:XXa Outbound phone call (Contacted)
By: Christopher Thomas
purchased a Honda
Click to View 9/29/XX XX:XXa Lost Lead
By: Christopher Thomas
purchased a Honda because they gave them more for their trade
Click to View 9/25/XX X:XXp Outbound phone call (Contacted)
By: Christopher Thomas
they purchased a Honda Honda was able to give them 10k for their prius
Click to View 9/23/XX X:XXp Lead Log
By: System
BD Agent Changed From (None) to Dana Wiora
9/20/XX XX:XXa Showroom Visit
By: Christopher Thomas
Showroom visit started at 9/20/XX XX:XXa lasting hours
Walkaround Demo - Test Drive Desking
Manager Turnover: *** ***
Edit Visit
Click to View 9/20/XX XX:XXa
By: Christopher Thomas
looking to trade in prius for forester
Initial Consumer Rebuttal /* (3000, 8, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from the dealership as late as 10/at 5:12pmAt this time I blocked the caller, on my endI also received two phone calls on 10/@ 2:52pm, 10/@ 3:and 7:06pm and 10/@ 3:26pmFrom your information above, it looks as though none of these calls were recorded in your call log
Final Business Response /* (4000, 10, 2014/10/22) */
I personally removed your number from our system
I ask that if you get a call, find out the persons name and the number they are calling from
On 04/27/2016 we received Nathan [redacted] Revdex.com complaint. As soon as complaint was received, action was taken immediately to get this situated resolved.
Mid City Subaru cancelled contract on 03/28/2016 and check for reimbursement was issued to James [redacted] in the amount...
of $756.40 on 04/29/2016. Check will be FedEx with tracking# on 05/06/2016 with signature required @ time of delivery.
Very sorry for the inconvenience we may have caused our customer.
If anything else is needed on my end, please advise!
Thanks,
Joseph [redacted]
A new Subaru was purchased in January 2014 from mid city Subaru in Chicago, il. the vehicle thru a private loan and utilized no financing thru the company. The interest rate was a collateral loan at 2.09%.
You're company was instructed to send the title to the loan agency. This is not abnormal practice. In my experience with vehicle purchasing, the company has always sent the title to the loan agency. Your company failed to do this, even after several email correspondence discussing this.
Due to the bank not receiving the title until October 2014, ten months after purchasing, the bank changed the loan to non-collateral for several months, which increased the interest rate to 13.75%, until the title was received.
There was no compensation for this, and a comment was received from your company stating that the increase of interest is "part of doing business". I feel this is incorrect, as I've said earlier, it is generally the dealership who sends titles to loan agencies.
Also purchased was a resist-all package. We were hesitant upon purchasing this due to not living in the Chicago area, therefore it would be difficult to install it, however, your sales team assured us it would not be an issue to install it on a Saturday. This was scheduled, we came to the appointment and was informed the tech who does this does not actually work Saturdays, only Monday-Friday during regular busyness hours. This is not possible for us to do, living in Iowa. He made a trip to Chicago (about 225 miles) for a scheduled appointment and was turned away. We requesting money back from this package, as it was never installed.
There are several email correspondence regarding these issues, as well as phone calls. Calls were made multiple times since the last email (not responded to) which was sent in March 2015. I have phone records to show each attempt at calling your company. What is always said is the person needs to speak to a manager and will call back...the return call is never made.
Poor customer service. No replies to calls/emails. Some of the replies we did receive were rude.
I purchased my first car from this dealership 3 days ago, and they have ruined my car buying experience for the rest of my life. 15 minutes after purchasing a 2012 Subaru from them, the clutch went out, and I was stuck on the side of the highway for 2 hours waiting for a flatbed, which cost $75 to bring back to the dealership. After leaving several voicemails with my name, number, and a description of the situation, I have yet to hear from anybody at the facility. The people I have heard from, however, were the workers at the desks answering the calls, who hung up on me 4 times yesterday when I would ask to speak to anybody of higher authority. Now 3 days later, and I have yet to actually enjoy the car that I had purchased. If you're in the market for a Subaru, SAVE YOUR TIME, MONEY, AND STRESS and GO TO ANOTHER DEALER. I would never wish this situation on anybody, let alone a college student purchasing his first car.
Initial Business Response /* (1000, 5, 2015/07/03) */
Contact Name and Title: Rick [redacted], Finance Direc
Contact Phone: [redacted]
Contact Email: [redacted]
To Revdex.com complaint resolution:
The purchase and financing of the warranty was between customer and...
Bunco. The customer has not provided us with paperwork showing she paid for this warranty and we haven't received any payments from Bunco.
This transaction is just like a customer purchasing a vehicle from a dealership and financing the purchase with a bank. If the customer has questions about the product agreement it's between the customer and the bank.
The customer defaulted on the agreement with Bunco and therefore the warranty was cancelled. The customer has been asked several times to provide proof of payment so we can help resolve this issue. To date the customer has been unwilling to provide any documents that have been requested.
If the customer can provide documentation that the warranty has been paid we will be more than happy to resolve this.
I had a very pleasant experience at Mid-City Subaru this past weekend. The greeters were friendly and efficient and the two men sho helped me, either by email or in showing the car I was interested in, we're professional and helpful. Thank you Jorge and Shane. I also had a follow-up email from Jorge.
Initial Business Response /* (1000, 5, 2014/02/19) */
After looking at the file, it appears that Ms [redacted] purchased an incoming Silver Cross Trek.
Shortly thereafter, Ms [redacted] told us she changed her mind about the color and wanted a grey vehicle.
When we discovered that we would have to...
purchase the vehicle from another dealer and the install a remote starter on her behalf...her $500 deposit would be non refundable.
The sales manager has Ms [redacted] agree and sign that it would be a non refundable deposit.
We purchased the vehicle, install the starter and contacted Ms [redacted].
We were then told that she had found the vehicle elsewhere at a lower price.
Please let us know if these facts are not accurate, and while we should have to absorb the cost of the remote starter.
I will be happy to come up with a reasonable resolution.
Final Consumer Response /* (3000, 7, 2014/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've made repeated requests to view what they say is an agreement signed by me that states the deposit was nonrefundable. If the have a "file" it should be easy to produce the document. There are many inaccuracies, so I would not call the statements/reply fact. I did not "purchase" a Silver CrossTrek. I did change my mind on the color I was interested in purchasing. I was not informed nor did I agree that it (grey) was coming from another dealership and then they would install remote starter so my deposit was non refundable. I was told there would be a shipment of numerous colors scheduled to arrive. I even got a call one morning stating the shipment has arrived. Then later the same day a call stating it was not on that shipment. So based on that I would question the "fact" they "purchased" the vehicle from another dealership. I did inform the dealership I found it for a lower price at other dealerships but it was in order to encourage negotiations at Mid-City Subaru. I expressed to the manager my indecision on making the purchase and made numerous request for my deposit, which is why I do not understand the dealership prematurely installing
the remote starter on a vehicle. Then refusing to return my deposit. While I can understand they dealership's desire to have a vehicle ready for me to purchase, I cannot be responsible for the fact they took the liberty to install a remote starter before a purchase has even been made.
Final Business Response /* (4000, 9, 2014/02/24) */
I have attached the signed document that states deposit not refundable.
Let me know if it does not come through.
If so , what number can I fax it to...or what email can I send it as a PDF