Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Someone did come out, and I got the response that they will come out and do the work, and once the work is finished, I am not going to respond right away because I want to see how this concrete is going to do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] has called times and left voicemailsThe first time being Monday at 9:am while we both are at workA call was placed to Ever Dry at 4:pm that same day and [redacted] was to call back [redacted] called again on Tuesday morning at 9:00am, again while we both were at work and cannot answer the phoneAgain at 4:05pm, a call was placed to Ever Dry stating that we need [redacted] to call us after 4pm when we are able to speak on the telephone No return calls have been returned to usThis is unacceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Business visited on Tues, 5/and did not remove old concreteThey smoothed the edges of the concrete with hand tools then sealed the cracksCustomer is not happy she can still see the cracksAlso, customer is waiting on a response as to the matter of the different types of concrete used Regards, [redacted]
To whom it may concern,Everdry contacted [redacted] and went to house on 7/to change primary pump and bbu pump Are tryiin to schedule some further follow work for 7/31/15.Thank you, [redacted] P.M
Mr [redacted] is waiting for a good storm to go through his neighborhood to determine if follow up work cured problemEverdry will stay in touch.Thank You,Bob
Business arrived and completed the workThey were extremely cooperative and listened to all concerns before developing a planBecause the issue only happens when it rains I will not know if the fix worked and my basement stays dry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, they only scheduled an appointment Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID 11303937, and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not completely resolve my complaint For your reference, details of the offer I reviewed appear below 3/30=Customer called to say business did come on the 28th and tried to move the dirt/earth as best as possible, however the dirt was hardCustomer said business agreed to return on 4/to do more dirt moving, hopefully when it is softerCustomer will look at concrete today to check for cracksCustomer asked the technician about finishing the downspout reinstall, since it had been moved when the new pipes were installedTechnician said he could not do that then, but will have his supervisor come out and look at what needs to be doneCustomer is concerned about water flowing off her property and on to her neighbors'Business is scheduled to return on Thursday, 4/ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Customer said business worked on trench yesterday, directing water away from her neighbor's house, but they left a mound of dirt that she wants moved/smoothedBusiness applied grass seed and hay on the trench and the dirt moundCustomer wants them to smooth the dirt, she feels they did not finish the job properlyCustomer said business said concrete cracks, she said these cracks are wider than the original condition, so this means it is wrongCustomer is concerned about the financing, tooThe contract says "to be financed", but she said the rep said "by our bank", which she took to mean a bank, not a finance company that has very high interest ratesCustomer said she was not informed about business selling the contract to another businessCustomer asked for number of Pro Seniors Regards, [redacted]
please see attached, thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Someone did come out, and I got the response that they will come out and do the work, and once the work is finished, I am not going to respond right away because I want to see how this concrete is going to do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] has called times and left voicemailsThe first time being Monday at 9:am while we both are at workA call was placed to Ever Dry at 4:pm that same day and [redacted] was to call back [redacted] called again on Tuesday morning at 9:00am, again while we both were at work and cannot answer the phoneAgain at 4:05pm, a call was placed to Ever Dry stating that we need [redacted] to call us after 4pm when we are able to speak on the telephone No return calls have been returned to usThis is unacceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Business visited on Tues, 5/and did not remove old concreteThey smoothed the edges of the concrete with hand tools then sealed the cracksCustomer is not happy she can still see the cracksAlso, customer is waiting on a response as to the matter of the different types of concrete used Regards, [redacted]
[redacted] (the general manager) spoke with Mrs [redacted] on 7/11/and resolved the issueWe apologize for any inconvenience
To whom it may concern,Everdry contacted [redacted] and went to house on 7/to change primary pump and bbu pump Are tryiin to schedule some further follow work for 7/31/15.Thank you, [redacted] P.M
Mr [redacted] is waiting for a good storm to go through his neighborhood to determine if follow up work cured problemEverdry will stay in touch.Thank You,Bob
Everdry met with Mr [redacted] on 7/14/ and we are still working on a resolution with him.Thank You ***
Business arrived and completed the workThey were extremely cooperative and listened to all concerns before developing a planBecause the issue only happens when it rains I will not know if the fix worked and my basement stays dry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, they only scheduled an appointment Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID 11303937, and find that this resolution is satisfactory to me Regards, [redacted]
Business stated they spoke to the customer, have come to an agreement and resolved the matter
Have follow up work scheduled for 3/6/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
ARE WORKING WITH MR [redacted] TO RESOLVE ALL CONCERNS THANK You Bob [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not completely resolve my complaint For your reference, details of the offer I reviewed appear below 3/30=Customer called to say business did come on the 28th and tried to move the dirt/earth as best as possible, however the dirt was hardCustomer said business agreed to return on 4/to do more dirt moving, hopefully when it is softerCustomer will look at concrete today to check for cracksCustomer asked the technician about finishing the downspout reinstall, since it had been moved when the new pipes were installedTechnician said he could not do that then, but will have his supervisor come out and look at what needs to be doneCustomer is concerned about water flowing off her property and on to her neighbors'Business is scheduled to return on Thursday, 4/ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Customer said business worked on trench yesterday, directing water away from her neighbor's house, but they left a mound of dirt that she wants moved/smoothedBusiness applied grass seed and hay on the trench and the dirt moundCustomer wants them to smooth the dirt, she feels they did not finish the job properlyCustomer said business said concrete cracks, she said these cracks are wider than the original condition, so this means it is wrongCustomer is concerned about the financing, tooThe contract says "to be financed", but she said the rep said "by our bank", which she took to mean a bank, not a finance company that has very high interest ratesCustomer said she was not informed about business selling the contract to another businessCustomer asked for number of Pro Seniors Regards, [redacted]