Dear Sir or Madam, Lifetime Homes has built and sold hundreds of homes thus far and enjoys excellent reputation among our home buyers and in the industry as a whole Mr [redacted] purchased [redacted] property from us about two years ago in November, He contacted us in June 2014, email attached as Exhibit ‘A’, for getting the second paint touch up kit which was duly provided as a courtesy since normally we provide only one kit per customerPlease note that there is no mention of the appliance package in that communication He again contacted us, in early August, 2015, as he had some problem with his A.C unitAs there was a year warranty on the A.Cunit, we informed the contractor who in turn promptly visited his house and looked at the unit Upon his visit the contractor found that before informing us he had been calling some other A.Ctechnician who had worked on this unit a couple of times The contractor argued that since somebody else has messed up the A.Cunit therefore his warranty stands voided and he can only cover the parts but will charge for the labor Hearing that, Mr [redacted] contacted [redacted] , the home warranty company that we use and lodged a complain against us Although the warranty document specifically excludes warranty in this situation, please see attached Exhibit ‘B’, we however went ahead and settled the matter by giving some financial incentive to the A.Ccontractor Mr [redacted] himself admitted later that A.Cmatter might be in a gray area During the above process and back and forth emails Mr [redacted] must have ran into one of the two year old emails that we sent to his Realtor before closing In the said email she brought to our notice that the next door house was given appliance packageWe explained that your house has a back yard while the next door does not have one therefore we had given that appliance packageHowever we offered them the same which they never accepted at that time Actually, the appliance company gives us couple of appliance packages per development at model home pricing which we use as an incentive in some of the dealsThere was no all out promotion as such at that time, as alleged by Mr***, and not all the homes were given the package Mr [redacted] is talking about the ‘allowance’ which had never been the case and he never contacted us regarding this matter as can be inferred from number above We also contacted Mr [redacted] , with [redacted] ***, the appliance company last week and asked him if he had ever received any of the calls that Mr [redacted] allegesHe is pretty punctual in returning the calls, however he too checked his records and told us that he had never received any calls from Mr*** In the light of all the above, here are our observations; Mr [redacted] never accepted the offer that we made to his Realtor at that timeHe or his Realtor did not mention/ bring up this matter at closingHe or his Realtor never contacted us or the appliance company for the same in the last around two yearsThe appliances companies give us model home pricing for a few units when we are doing a development which we in turn pass on to few of our home buyersIt has been now about two years and the appliance company will not offer the same now.It is hard to believe, keeping in view the Mr***s personality who would follon things on daily basis and would not hesitate to call us on private cell phone numbers even on weekends, would sit on it for two years.It is not true that we offered any ‘allowance’ for the appliances as alleged by Mr***Please see Exhibit ‘C’The books for that development are already closed long ago.Mr ***’s demand is at best an after thought which, we are afraid, can not entertain after the passage of such a long period of time Thanks for your time Best regards / [redacted] Style Definitions */
Dear Sir or Madam, Lifetime Homes has built and sold hundreds of homes thus far and enjoys excellent reputation among our home buyers and in the industry as a whole Mr [redacted] purchased [redacted] property from us about two years ago in November, He contacted us in June 2014, email attached as Exhibit ‘A’, for getting the second paint touch up kit which was duly provided as a courtesy since normally we provide only one kit per customerPlease note that there is no mention of the appliance package in that communication He again contacted us, in early August, 2015, as he had some problem with his A.C unitAs there was a year warranty on the A.Cunit, we informed the contractor who in turn promptly visited his house and looked at the unit Upon his visit the contractor found that before informing us he had been calling some other A.Ctechnician who had worked on this unit a couple of times The contractor argued that since somebody else has messed up the A.Cunit therefore his warranty stands voided and he can only cover the parts but will charge for the labor Hearing that, Mr [redacted] contacted [redacted] , the home warranty company that we use and lodged a complain against us Although the warranty document specifically excludes warranty in this situation, please see attached Exhibit ‘B’, we however went ahead and settled the matter by giving some financial incentive to the A.Ccontractor Mr [redacted] himself admitted later that A.Cmatter might be in a gray area During the above process and back and forth emails Mr [redacted] must have ran into one of the two year old emails that we sent to his Realtor before closing In the said email she brought to our notice that the next door house was given appliance packageWe explained that your house has a back yard while the next door does not have one therefore we had given that appliance packageHowever we offered them the same which they never accepted at that time Actually, the appliance company gives us couple of appliance packages per development at model home pricing which we use as an incentive in some of the dealsThere was no all out promotion as such at that time, as alleged by Mr***, and not all the homes were given the package Mr [redacted] is talking about the ‘allowance’ which had never been the case and he never contacted us regarding this matter as can be inferred from number above We also contacted Mr [redacted] , with [redacted] ***, the appliance company last week and asked him if he had ever received any of the calls that Mr [redacted] allegesHe is pretty punctual in returning the calls, however he too checked his records and told us that he had never received any calls from Mr*** In the light of all the above, here are our observations; Mr [redacted] never accepted the offer that we made to his Realtor at that timeHe or his Realtor did not mention/ bring up this matter at closingHe or his Realtor never contacted us or the appliance company for the same in the last around two yearsThe appliances companies give us model home pricing for a few units when we are doing a development which we in turn pass on to few of our home buyersIt has been now about two years and the appliance company will not offer the same now.It is hard to believe, keeping in view the Mr***s personality who would follon things on daily basis and would not hesitate to call us on private cell phone numbers even on weekends, would sit on it for two years.It is not true that we offered any ‘allowance’ for the appliances as alleged by Mr***Please see Exhibit ‘C’The books for that development are already closed long ago.Mr ***’s demand is at best an after thought which, we are afraid, can not entertain after the passage of such a long period of time Thanks for your time Best regards / [redacted] Style Definitions */